Jobs

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2027.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.

Key Responsibilities:

• Communicate with customers via chat, calls, and async messages.

• Run onboarding sessions, demos, and customer meetings.

• Review screen and call recordings to understand customer needs.

• Help customers adopt the product and get real value from it.

• Share customer feedback with Product and Sales teams.
 

Requirements:

• 1+ year of experience in Customer Support, Customer Success, or a similar role.

• Confident customer communication (chat & calls).

• Excellent spoken and written English.

• Comfortable working in a customer-facing role.

• Availability to work until 12:00 AM Kyiv time.

Nice to have:

• Experience with US-based customers.

• SaaS or startup background.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

We're digital marketing experts that continue to explore creative methods to engage more meaningfully with users.

Beneath the digital layers and conversions, we’re built on human connections. We invite you to a new role as a Media planner.

Your territory

As part of our Marketing agency, you will:

Own the Agency advertising efforts for our clients across Europe, the US, Canada, and our international markets

Сommunication with clients and building relationship

Develop marketing strategies in partnership with our Sales department

Apply PPC best practices for ads of our clients

Monitor, analyze, and report on performance metrics, sales, and marketing performance, and a regular frequency in order to allocate spending to the best performers

Partner with our Communications & Design teams to develop messaging and brand assets compliant with brand guidelines and standards our clients

Bring in your ideas and improvements to actively contribute to the company's success. You will never hear "…because we always did it like that" again.

Continuously develop yourself personally and professionally. You will take ownership of areas that strengthen your potential and you will be able to attend workshops to learn new skills according to your experience and interests.

Your profile

Key requirements:

Minimum 3 years of experience in managing to advertise

Very good understanding of ads on the Internet

Strong analytical skills

Ability to make data-based decisions

Very good English skills

Does this sound like you?

Hands-on, with a very entrepreneurial mindset and comfortable in a high-paced environment

Striving to continuously learn and become an expert in social media

Proactive and creative

Willing to come and work with our fantastic team in Tallin or Kyiv.

Working time

11 am - 20 pm

12 pm - 21 pm

13 pm - 22 pm

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.

We're looking for a Casino Manager to join our growing team and take ownership of our casino content strategy, game provider relationships, and product development initiatives. In this role, you'll work closely with leading game providers, Product, CRM, Marketing, and Operations teams to ensure our casino offering remains competitive, engaging, and aligned with business goals.

If you're passionate about the iGaming industry, enjoy analyzing market trends, and want to make a direct impact on the player experience, we'd love to hear from you.
 

What You'll Do

Casino Content & Provider Management:

• Manage relationships with existing game providers and establish communication with new partners.
• Coordinate game launches, provider integrations, and ongoing content updates.
• Collect and maintain information about new games, providers, upcoming releases, and technical capabilities.
• Work closely with providers to implement new features, promotional mechanics, and exclusive content.
• Prioritize provider integrations based on business strategy, player demand, and commercial value.
   

Product & Promotions:

• Plan and execute promotional campaigns together with CRM and Marketing teams.
• Analyze promotion performance and recommend improvements based on data and player behavior.
• Collaborate with Product and Development teams to improve casino content presentation and player engagement.
• Participate in product planning by suggesting new features, game categories, and casino improvements.
• Support the continuous optimization of the casino lobby and overall player journey.
   

Market & Competitor Analysis:

• Monitor market trends, new providers, and industry innovations.
• Conduct competitor analysis across target markets, identifying provider portfolios, promotional activities, and casino features.
• Analyze competitors' game categorization, lobby structure, and content presentation.
• Prepare insights and recommendations to strengthen Pelkino's competitive positioning.
• Identify new growth opportunities through market research and industry analysis.
   

What We're Looking For

Must-Have:

• 1+ year of experience in the iGaming industry, preferably in Casino Management, Game Provider Relations, Casino Content Management, or Product Management.
• Strong understanding of online casino products, game providers, and current industry trends.
• Experience working with casino content, game launches, or provider integrations.
• Excellent analytical and organizational skills with strong attention to detail.
• Ability to prioritize multiple projects and manage deadlines effectively.
• Strong communication and negotiation skills.
• Upper-Intermediate (B2+) English or higher for communication with international providers.
• Proactive, solution-oriented mindset with the ability to take ownership and drive initiatives independently.
   

Nice to Have:

• Experience working with providers such as Pragmatic Play, Evolution, Hacksaw Gaming, BGaming, Nolimit City, Relax Gaming, or similar.
• Experience using project management tools such as Jira, ClickUp, Asana, or Trello.
• Knowledge of casino KPIs, player behavior, retention mechanics, and game performance analytics.
• Experience collaborating with CRM, Product, Marketing, and BI teams.
• Understanding of promotional mechanics, tournaments, jackpots, and gamification.
• Experience working in a product-focused or startup environment.
   

What We Offer:

• Fully remote work.
• Competitive salary based on your experience and expertise.
• Opportunity to join a fast-growing international iGaming product.
• High-impact role with real influence on the casino product strategy.
• Professional growth and career development opportunities.
• Collaborative, ambitious, and supportive team.
• Paid vacation and sick leave.
• Flexible working environment with the opportunity to grow together with the company.
   

Ready to shape the future of Pelkino casino experience?

Apply now and become part of our journey!

About the Team

Our team serves as the primary technical and operational hub, responsible for ensuring the reliability of company technology through expert hardware, software, and network support. We manage the full lifecycle of specialized hardware—from international procurement, customs clearance, and inventory management to seamless internal distribution and onboarding. By integrating hands-on technical troubleshooting with precise logistics and asset administration, we maintain high operational stability and efficiency across the entire company

About the Job

We’re looking for an enthusiastic, junior engineer in the field of Systems Administration to join our IT team in Kyiv. The individual will be tasked with providing support for end-users, troubleshooting, solving, and preventing technical issues and working with the rest of our IT team to ensure all technical standards and ongoing compliance with best practices and regulations are met.

Responsibilities and Duties

— Troubleshoot, diagnose, and resolve technical hardware and software incidents, both remotely and in person, to ensure minimal disruption to business operations
— Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals in accordance with company standards
— Manage user accounts, including creation, modification, and deletion, and assign appropriate permissions and access rights across various platforms
— Assist with the IT onboarding process for new hires, ensuring their equipment and accounts are set up and functional from day one
— Develop and maintain technical documentation, knowledge base articles, and user guides to assist staff with common issues
— Escalate complex and unresolved issues to the appropriate senior IT staff or specialised teams
— Perform routine maintenance and system upgrades to ensure the health and security of the IT environment

Qualifications and Skills

— Experience in troubleshooting macOS, Windows, and Linux operating systems
— Experience with hardware troubleshooting for desktops, laptops, and peripherals
— Basic experience with Mobile Device Management (MDM) solutions
— Familiarity with IT service management (ITSM) and ticketing systems
— Basic scripting skills for automation (e.g., PowerShell, Bash) will be a plus
— Familiarity with cybersecurity best practices and endpoint security tools
— Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
— At least an intermediate level of English

We offer multiple benefits that include

— The environment of equal opportunities, a transparent and value-based corporate culture, and an individual approach to each team member
— Competitive salary packages with performance-based annual reviews
— Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
— 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
— Gig-contract
— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
— Medical insurance is provided from day one. Sick leaves and medical leaves are available
— Free meals, fruits, and snacks when working in the office.

A Support Agent is responsible for communicating with customers via live chat and email, providing timely assistance, answering questions, and helping resolve issues to ensure a positive customer experience.

Main Responsibilities

• Provide prompt, friendly, and professional customer support via chat and email.
• Assist customers with questions and resolve issues related to the platform.
• Maintain a high standard of communication and customer satisfaction.
• Follow established support procedures and service guidelines.

Key Requirements

• Strong written communication skills with excellent grammar.
• Good computer skills and confidence working with digital tools.
• Ability to learn quickly and adapt to new processes.
• Customer-oriented mindset and a genuine willingness to help.
• Polite, patient, and professional communication style.
• Ability to remain calm and effective under pressure.
• Willingness to work night shifts.

Work Conditions

• Schedule: 2/2 rotation, 12-hour shifts.
• Format: Fully remote.
• Technical requirements: A personal computer that meets modern technical requirements and a stable, reliable internet connection.

Inforce is a software development company providing full-cycle IT services to clients worldwide. We believe that great software starts with great people — and that’s where you come in!

We’re looking for a Lead Generation Manager who enjoys research and outreach and helps keep our sales pipeline full of potential clients.

What you’ll do

• Research companies hiring developers on LinkedIn, Indeed, Upwork, and other job platforms
• Build and qualify lead lists by tech stack, company size, region, and hiring needs
• Run daily outreach on LinkedIn and email to founders, CTOs, recruiters, and other decision-makers
• Submit our developers’ profiles to relevant openings and recruiters
• Create personalized outreach messages and follow up with potential clients
• Book introductory calls and hand qualified leads over to the sales team
• Track outreach activities and maintain lead databases

You’ll be a good fit if you have

• Ability to work from the office in Lviv (hybrid)
• Written English B2+: short, clear, personalized messages
• Basic understanding of how IT services work (outsourcing / outstaffing, tech stacks, roles)
• Attention to detail, proactive mindset, and ownership

Will be a plus

• 6+ months of experience in lead generation, IT recruitment, or IT sales
• Experience with LinkedIn Sales Navigator and Upwork
• Experience working with job platforms such as Indeed
• Familiarity with CRM systems and outreach automation tools
• Experience with email outreach tools such as Apollo or Lemlist
• Experience working with US and EU markets

What we offer

• Fair salary
• Opportunities for professional and career growth
• Interesting projects and the opportunity to develop your skills in IT sales
• Paid vacation and sick leave
• 50% reimbursement for professional courses
• A comfortable office in Lviv, team-building activities, and a friendly team environment

Grow your career with a team that values people as much as results!

Inforce is a software development company delivering custom web and mobile solutions for international B2B clients. We work with businesses that need reliable engineering partners and expect measurable business results.
 

We’re looking for a Marketing Manager who understands how B2B IT services are bought, and can build channels that bring us qualified leads, not just likes. This role will combine marketing for services and product marketing. 
 

What you’ll do

• Build and run the marketing plan for our outsourcing and outstaffing services
• Have a chance to grow product marketing from scratch
• Create content that sells: case studies, articles, landing pages, and presentations, together with our engineers
• Launch lead magnets and campaigns: paid ads, email, events
• Support the website and SEO, and track traffic and conversions
• Work closely with sales and lead generation, and measure which channels bring meetings and deals
   

You’ll be a good fit if you have

• 1+ years in B2B marketing, ideally in IT services
• English B2+ and strong writing skills
• Understanding of B2B funnels, from the first touch to a sales call
• Hands-on experience with analytics and ads: GA4, LinkedIn Campaign Manager, or Meta Ads
• Proactive mindset and ownership
   

Will be a plus:

• Experience marketing an outsource / outstaff company
• Basic design skills (Figma, Canva)
• Experience using AI tools for content and automation
   

Grow your career with a team that values people as much as results.
 

Requirements

• 2+ years of experience in affiliate marketing / CPA networks / Dating vertical
• Strong understanding of:
• Dating funnels
• Smartlinks / aggregator systems
• Traffic sources (Google, Meta, TikTok, Native, Push)
• Proven experience in partner negotiations and deal closing
• Analytical mindset and data-driven decision making
• Fluent English (written & spoken)

• Proactive & Self-Driven — takes initiative, actively searches for new partners and opportunities without constant supervision
• Strong Communication Skills — confident in negotiations, able to build trust and maintain long-term partner relationships
• Result-Oriented Mindset — focused on revenue growth, deal performance, and measurable outcomes
• Analytical Thinking — able to evaluate offers, partners, and funnels based on data and performance metrics
• Fast Learner & Adaptable — quickly adjusts to new GEOs, offers, and market changes in a dynamic environment
• Strategic Thinking — understands how to scale partnerships and align them with business goals
• Attention to Detail — careful with terms, payouts, caps, and partner conditions
• Resilient & Persistent — able to handle rejections, negotiate better deals, and push for results
• Team Player — collaborates effectively with media buyers, product, and tech teams
• Ownership Mentality — treats partnerships and results as personal responsibility

Responsibilities

1. Partner Acquisition & Relationship Management
• Identify, approach, and onboard new affiliate networks and direct advertisers in the Dating vertical
• Build and maintain strong relationships with key partners
• Act as the main point of contact for ongoing communication and deal negotiations
2. Offer Sourcing & Evaluation
• Source high-converting Dating offers (SOI, DOI, CPL, RevShare)
• Evaluate offers based on GEO, payout, funnel, and conversion rates
• Analyze partner reliability, payment terms, and scalability potential
3. Negotiation & Commercial Strategy
• Negotiate payouts, caps, and exclusive deals
• Structure deals of cooperation (CPA / Hybrid / RevShare)
• Optimize margins and ensure profitability of campaigns
4. Market & Competitor Analysis
• Monitor trends in Dating vertical (mainstream / adult / casual)
• Analyze competitor activity and identify new opportunities
• Stay updated on traffic sources, creatives, and funnel strategies
5. Collaboration with Internal Teams
• Work closely with PPC / Media Buying team to align on traffic requirements
• Provide partners with necessary campaign data and feedback
6. Reporting & Performance Tracking
• Track performance of partners and offers
• Prepare regular reports and insights for management

Nice to Have
• Existing network of Dating partners
• Experience with adult / casual dating
• Understanding of tracking tools (Keitaro)
• Experience working with high-volume paid traffic

Шукаємо у команду Senior DevOps / SRE Engineer (Remote).

Якщо ви маєте бажання працювати в невеликому колективі разом із сильною командою, радо розглянемо ваш відгук! Ми шукаємо не лише сильного DevOps Engineer, а й інженера із досвідом Site Reliability Engineering (SRE), який готовий брати на себе технічне лідерство, ділитися знаннями та допомагати розвиватися іншим членам команди. Націлені на довгострокову співпрацю з компенсацією, що базуватиметься на вашому досвіді роботи.
 

Завантаженість: повна зайнятість — 40 год/тиждень. Робота віддалена. Оплата погодинна.
 

Стек технологій:

- Scripting: Bash | Python | Makefile

- Containers and Orchestration: Kubernetes | Docker | GKE

- Infrastructure as Code (IaC): Terraform | Ansible

- CI/CD & Automation: GitHub Actions | CircleCI | TravisCI

- Cloud Providers & IaaS: AWS | GCP | Azure | Hetzner

- Databases: SQL | NoSQL (PostgreSQL, Redis…)

- Authorization and Security: OpenSSL

- Observability and Monitoring: Prometheus | Grafana | ELK Stack (Elasticsearch, Logstash, Kibana)

- Operating Systems: Linux
 

Site Reliability Engineering (SRE):
- SLI / SLO / SLA | Incident Response | Root Cause Analysis (RCA) | - High Availability | Capacity Planning | Disaster Recovery | 
- Performance Optimization | Reliability Engineering | 
 

Буде плюсом:

- Infrastructure Management: Developing and implementing infrastructure, configuration, and code branching strategies.

- Quality Assurance & Testing: Conducting integration, regression, UI/UX, API, load/stress, and other types of testing.

- Bug Tracking & Issue Management: Identifying, documenting, and tracking software defects and bugs.

- Performance & Optimization: Monitoring and analyzing quality metrics to identify areas for improvement.

- Automated Testing: Experience with automated testing frameworks such as Selenium, Appium, JMeter, etc.

Mentoring & Leadership:
- Досвід менторингу Junior/Middle інженерів, проведення code review, технічних обговорень, knowledge sharing та допомоги команді у професійному розвитку.
 

Вимоги до кандидата:

- Досвід роботи DevOps Engineer та практичний досвід Site Reliability Engineering (SRE)
- Досвід побудови та підтримки високодоступних production-систем із високими вимогами до reliability.

- Досвід роботи з Kubernetes у production-середовищі

- Розуміння принципів високої доступності, масштабування та відмовостійкості систем

- Досвід побудови та підтримки CI/CD процесів

- Англійська мова — Intermediate+

- Уміння слідувати code conventions

- Здатність навчатися

- Здатність наполегливо працювати

- Критичне мислення

- Витривалість

- Спроможність лаконічно та чітко пояснювати свою думку

- Бажання ділитися знаннями, проводити менторинг та допомагати розвиватися іншим членам команди

- Відданість нашим проєктам

- Прозорість
 

Що отримаєте:

- Віддалені умови роботи

- Удосконалення навичок планування та продуктивності

- Робота у вимогливому, але дружньому середовищі серед A-гравців

- Регулярний зворотний зв'язок і допомога в плануванні вашого навчального процесу та кар'єрного зростання

- Незалежність від місцевого ринку та долучення до глобальної економіки

- Підвищення рівня володіння англійською мовою

- Корпоративні навчання, технічні воркшопи та тренінги для постійного підвищення кваліфікації

We are looking for a Customer Support Representative to join a fast-growing German e-commerce brand specializing in high-quality everyday essentials, including socks, underwear, and apparel.

The company is known for its attention to detail, innovative approach, and strong focus on customer experience. As the business continues to expand internationally, we are looking for a customer-oriented professional who enjoys solving problems, working in a dynamic environment, and continuously improving processes.
 

What you’ll do
 

• Respond to customer inquiries through a ticketing system and chat in a timely, professional, and empathetic manner.
• Investigate and resolve customer issues related to orders, returns, products, and accounts.
• Work closely with internal teams such as logistics, warehouse, and product teams to find effective solutions.
• Follow internal procedures and workflows to ensure accurate and consistent customer support.
• Identify recurring customer issues and communicate them to the relevant teams to help improve processes and the overall customer experience.
   

What we’re looking for

• Strong customer-oriented mindset and excellent communication skills.
• Previous experience in customer support is an advantage.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to work accurately.
• Ability to multitask and prioritize tasks effectively.
• Ability to work under pressure and adapt to changing priorities.
• Comfortable working in a fast-paced environment where processes and priorities may evolve.
• A proactive and flexible approach to work.
   

It would be a plus

• Previous experience in e-commerce or online retail.
• Experience working with ticketing systems or customer support platforms.
   

Working conditions

• Training & onboarding: 10:00 AM — 7:00 PM during the first month.
• After successfully completing onboarding and consistently meeting performance expectations, you will move to a flexible schedule.
• Weekend coverage: One Saturday and one Sunday per month are required, with a flexible weekday off in return.
• During major sales events, a few additional hours per week may occasionally be required. These overtime hours will be compensated with a bonus.
   

If you are customer-focused, detail-oriented, and enjoy working in a dynamic e-commerce environment, we would be happy to hear from you

Clearance Partners is a reputation management agency for founders, executives, companies and products. Before every deal, bank check or launch, someone looks you up. We make sure what they find in search, AI answers, media and reviews is accurate, consistent and works in your favour.

We’re looking for a Content Manager who can do more than write: plan, publish, distribute and measure. You’ll create content that influences what people think about founders, companies and products in search, AI answers and online communities.

What you’ll do

• Set up scalable content production processes, including delegation, AI integration and quality control
• Write content in a range of formats: SEO articles, sponsored publications, press releases, and posts for community platforms such as Reddit and Quora
• Build content plans for our own channels and for community engagement
• Publish content and manage distribution through contractors
• Research new distribution platforms, industry trends and competitors
• Develop SEO content strategy to grow traffic to our or affiliated websites
• Bring new ideas and approaches to how we write and plan content

What we’re looking for

• 1+ years of experience in content production / copywriting / SEO / reputation management / digital marketing
• Proven copywriting experience
• A mix of creative and technical skills: from copywriting to account setup and content publishing across platforms
• Practical SEO knowledge and an understanding of how search algorithms and ranking factors work
• Experience improving brand visibility in search
• Ability to analyse content and turn findings into clear recommendations
• Strong communication, coordination and vendor management skills
• A fast learner who enjoys exploring new tools and approaches
• English at Upper-Intermediate (B2) level or higher

Nice to have

• Experience with SEO tools such as Ahrefs, Semrush, Serpstat or Google Search Console
• Experience using AI tools in content production

What We Offer:

• Fast professional growth. Ambitious goals and varied tasks across reputation management and content marketing.
• Real ownership. Take the lead in shaping processes, strategies and best practices, with impact from day one.
• Freedom to experiment. If you have an idea, test it. If it works, we scale it.
• Flexibility. Fully remote work with a flexible schedule.
• Time off. 20 paid vacation days per year (after probation) and 5 paid sick days.

Hiring process

1. Interview with the Hiring Manager
2. Test task
3. Final interview with the CEO

Ready for a role where you can grow, experiment and see what your work changes? Let’s talk.

Clearance Partners is a reputation management agency for founders, executives, companies and products. Before every deal, bank check or product launch, someone looks you up. We make sure what they find in search, AI answers, media and reviews is accurate, consistent and works in your favour.

We’re looking for a Reputation Manager who pays close attention to detail, understands how search, Q&A, review platforms work, and takes initiative. You’ll monitor, analyse and improve how our clients and their products appear online, and turn what you find into strategies that deliver measurable results.

What you’ll do:

• Monitor brand mentions across search engines, social media, news, blogs, forums and review platforms, and spot risks and opportunities early
• Run regular SERP audits and competitor analysis, and report on visibility and sentiment
• Build and manage client presence on Q&A platforms (Reddit, Quora etc.): take part in discussions, answer questions, and create and moderate subreddits and spaces
• Set up and manage business profiles on platforms that help clients rank higher in search results
• Manage client presence on review platforms (Trustpilot, SmartCustomer, HelloPeter, other general and niche oriented platforms): build review strategies, track and analyse feedback, respond to reviews and improve ratings
• Design and run reputation strategies that combine SEO, content and community work
• Coordinate with external vendors and partners to deliver results

What we’re looking for:

• 1+ years of experience in SERM / reputation management / community management / SEO / digital marketing
• Hands-on experience with Reddit and Quora: you understand how these communities work, what gets upvoted and what gets you banned
• Understanding of how search algorithms and ranking factors work
• Basic knowledge of SEO
• Experience improving brand visibility in search
• Experience with review platforms (Trustpilot, SmartCustomer, HelloPeter or similar)
• Strong analytical skills and the ability to think in systems
• Ability to analyse content and turn findings into clear recommendations
• Strong communication, coordination and vendor management skills
• A fast learner who enjoys exploring new tools and approaches
• English at Upper-Intermediate (B2) level or higher

Nice to have:

• Understanding SEO tools (Ahrefs, SEMrush, Serpstat, Google Search Console, etc.)
• Experience with brand mention monitoring tools (Brand24, YouScan, SerpApi, etc.)

What We Offer:

• Fast professional growth. Ambitious goals and varied tasks across reputation management and community management.
• Real ownership. Take the lead in shaping processes, strategies and best practices, with impact from day one.
• Freedom to experiment. If you have an idea, test it. If it works, we scale it.
• Flexibility. Fully remote work with a flexible schedule.

• Time off. 20 paid vacation days per year (after probation) and 5 paid sick days.

   

Hiring process

1. Interview with the Hiring Manager
2. Test task

3. Final interview with the CEO

    

Ready for a role where you can grow, experiment and see what your work changes? Let’s talk.

We’re looking for an ambitious SMM Manager to join our in-house team and build the social media presence of a new international digital product from the ground up.
 

You’ll work with one product, one team and one clear goal: build a strong international brand and community from scratch.
 

📍 Prague / relocation
💻 Remote start during onboarding
🕒 Full-time, Monday–Friday, 09:00–18:00
 

What you’ll do

• Take ownership of the brand’s social media presence
• Develop and execute the SMM strategy and content plan
• Manage Instagram, Telegram and X
• Create and coordinate engaging, native content
• Launch promotional and community campaigns
• Analyze content performance, audience growth and engagement
• Monitor competitors and market trends
• Engage with the community and manage day-to-day communication
• Test new content formats and growth strategies
 

What we’re looking for

• 1+ year of commercial SMM experience
• Hands-on experience with Instagram, Telegram and/or X
• Strong understanding of social media growth and community engagement
• Experience with digital products, performance marketing or competitive online markets
• iGaming experience is a strong advantage, but not mandatory
• Ability to work with analytics: followers, reach, ER and other growth metrics
• English - B1+
 

What we offer

• Prague-based team / remote start
• Work on one international product, not multiple agency clients
• Opportunity to build the SMM direction from zero
• Full access to the tools and resources you need
• Real ownership and freedom to test your ideas
• Official employment
• Monday - Friday, 09:00–18:00
• Salary discussed individually based on experience
 

During the interview, we’ll ask you to show examples of accounts you managed personally and the results you achieved.

If you’re an SMM specialist who wants to build something rather than simply maintain existing accounts - we’d love to hear from you.
 

Send your CV and examples of your work.

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Our Mission and Vision
 

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role
 

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
 

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
 

Working with us, you’ll have:

• no repetitive or routine tasks;
• the opportunity to dive into the details of the payment world;
• experience with a complex B2B fintech product;
• the chance to become a strong professional in a challenging industry.

What you’ll be doing

• handling incoming L1 support requests;
• ensuring SLA compliance and timely communication;
• providing quick, clear, and professional feedback to clients;
• monitoring recurring questions and suggesting improvements for the knowledge base.
   

What you’ll need

• Bachelor’s or Master’s degree, either completed or underway;
• strong analytical skills;
• ability to prioritize tasks and manage multiple requests simultaneously;
• English proficiency at Upper-Intermediate level or higher.
   

Nice to have

• Basic knowledge of SQL.
• Previous experience in customer support.
   

Work schedule

• 3 evening shifts (15:30–00:00) — 2 days off;
• 3 morning shifts (07:30–16:00) — 2 days off;
• 3 night shifts (23:30–08:00) — 2 days off.
   

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.
Your work = real outcomes. Shape how global companies move money.
Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
Flex your schedule. Balance studies and work with flexible hours that fit your life.
Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.
 

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.