Jobs

• Keeping CPA within target benchmarks.
• ROAS / ROI performance across advertising campaigns.
• Scaling advertising budgets to $400,000+/month.

• Want to own the performance direction and its financial results.
• Think in terms of ROI and revenue impact.
• Work autonomously and make data-driven decisions.
• Know how to scale winning funnels and campaigns.
• Have hands-on experience specifically with Google Ads.
• Want to grow toward a Lead / Head of UA role.

• Launching, managing, and scaling advertising campaigns in Google Ads.
• Managing budgets starting from $300,000 and distributing them effectively.
• Achieving and maintaining target CPA / ROAS / ROI metrics.
• Optimizing web funnels with a focus on improving conversion rates.
• Analyzing campaign performance and making data-driven decisions.
• Identifying growth opportunities and scaling profitable setups.
• Collaborating with the marketing team to improve creatives.

• Google Ads
• Amplitude / Tableau.

• 1+ year of experience in User Acquisition / Performance Marketing.
• Hands-on experience with Google Ads.
• Experience working with web funnels.
• Practical experience managing budgets starting from $300,000.
• Understanding of key metrics: CPM, CTR, CPC, CR, CPA, ROAS, ROI, LTV.
• A data-driven approach to campaign optimization.
• Intermediate+ level of English.

• Experience in Health & Fitness or B2C products.
• Experience scaling campaigns across global markets.

Hi there! We are CipherCross, an IT outsourcing agency. We're already a team of 20 and we keep growing.

Until now, we've been managing the team on our own, but we've realized it's time to bring in our own HR. We're looking for someone to take care of our people, build transparent processes from scratch, and help us hire top-notch professionals.

You'll be starting with an almost blank slate. We don't like bureaucracy for the sake of bureaucracy, so the main goal is to make sure everyone in the company feels comfortable working, growing, and developing.

What you'll be doing:

Recruiting:

• Full-cycle recruitment: from the first contact to the coveted job offer.
• Conducting HR interviews – it's important for us to evaluate candidates' soft skills and see if we are a good match.
• Maintaining the candidate database so no one gets lost in the threads.

Team Care & Processes:

• Regular 1-1 calls: just to talk, see how things are going on their projects, and catch fatigue or burnout early.
• Comfortable onboarding for newcomers and a smooth, respectful offboarding for those we part ways with.
• Building a Performance Review system: helping create Personal Development Plans (PDPs) and managing transparent salary reviews.

Culture & Atmosphere:

• Coming up with and organizing activities that bring our remote team together.
• Celebrating birthdays and work anniversaries, and managing our corporate merch.
• Collecting feedback and working on our employer brand.

What matters to us:

• 1+ years of experience as an HR in an IT outsourcing company.
• Confident English to accurately assess candidates' language skills.
• Autonomy: we won't be micromanaging you. We trust your expertise and expect you to proactively suggest how to make things better.

What we offer:

• Stable compensation in USD.
• Fully remote setup and flexible working hours (what matters most is the result and the team's comfort).
• Carte blanche to implement your ideas: you'll have the freedom to act and leadership that is always open to dialogue.

If you love people, know how to bring order to chaos, and are looking for a team to grow with for the long haul – let's talk!

Recruiter / Talent Acquisition Specialist (Mass Hiring)  

SI Group — багатопрофільний холдинг, який об’єднує компанії у сферах фінансів, лізингу, будівництва, сервісу та технологій. Ми активно масштабуємо бізнеси групи та будуємо сильні команди для запуску й розвитку нових напрямків.

Зараз ми шукаємо Recruiter / Talent Acquisition Specialist, який(а) вміє працювати в динаміці, швидко закривати вакансії та ефективно вести масовий підбір персоналу.

Що буде у задачах:

• Повний цикл підбору персоналу для масових та лінійних вакансій
• Одночасне ведення великої кількості вакансій
• Активний пошук кандидатів через job-платформи, соцмережі та альтернативні канали
• Проведення телефонних та онлайн-інтерв’ю
• Організація потоку кандидатів і контроль етапів найму
• Співпраця з керівниками підрозділів щодо потреб у персоналі
• Формування кадрового резерву
• Ведення бази кандидатів та аналітики по найму
• Робота над скороченням термінів закриття вакансій та покращенням якості найму

Для нас важливо:

• Досвід у рекрутингу або mass hiring від 1 року
• Вміння працювати у швидкому темпі та з великим обсягом задач
• Сильні комунікаційні навички
• Організованість та системність
• Орієнтація на результат
• Досвід роботи з CRM/ATS буде перевагою
• Досвід у підборі для мереж, сервісних компаній, call-центрів, логістики або retail — плюс

Ми пропонуємо:

• Роботу у великому холдингу з можливістю професійного росту
• Вплив на побудову процесів найму
• Команду, де цінують ініціативність та швидкість
• Конкурентну заробітну плату
• Можливість реалізовувати власні ідеї та покращення
• Офіс у Києві / гібридний формат роботи
• Стабільність та масштабні проєкти

Буде плюсом:

• Досвід побудови воронок масового найму
• Розуміння HR-аналітики та KPI рекрутингу
• Навички роботи з AI-інструментами для сорсингу та рекрутингу

Ми шукаємо уважного та відповідального бухгалтера, який долучиться до нашої команди та забезпечуватиме якісне ведення бухгалтерського обліку відповідно до чинного законодавства України.

Для нас важливі системність у роботі, уважність до деталей та вміння ефективно працювати з документацією й фінансовими процесами компанії.

Що для нас важливо:

• досвід роботи бухгалтером буде перевагою;

• знання основ бухгалтерського та податкового обліку;

• досвід роботи з первинною документацією;

• впевнене володіння Excel та бухгалтерськими програмами;

• уважність до деталей, відповідальність та організованість;

• вміння працювати з великим обсягом інформації;

• бажання розвиватися та вдосконалювати професійні навички.

Чим Ви будете займатися:

• веденням первинної бухгалтерської документації та контролем правильності її оформлення;

• обліком вхідних документів, податкових накладних і податкового кредиту;

• підготовкою авансових звітів та супроводом відряджень;

• веденням обліку ПММ, основних засобів і необоротних активів;

• обробкою банківських виписок та здійсненням платежів через систему «Клієнт-банк»;

• відображенням господарських операцій у бухгалтерській системі відповідно до чинного законодавства;

• взаємодією з внутрішніми відділами компанії щодо бухгалтерських процесів.

Буде плюсом:

• досвід роботи в BAS / 1С;

• знання рахунків бухгалтерського обліку;

• досвід роботи з системою «Клієнт-банк»;

• досвід роботи з обліком основних засобів та ПММ;

• розуміння податкового обліку та роботи з податковими накладними.

Ми пропонуємо:

• офіційне працевлаштування;

• конкурентну та своєчасну заробітну плату;

• комфортні умови роботи;

• професійну та відкриту команду;

• можливість професійного розвитку та навчання.

We are looking for a Data Analyst focused on Conversion Rate Optimization (CRO) to support our media buying team in scaling high-performing funnels in Crypto / CFD verticals.

What you’ll do

• Analyze funnel performance across multiple stages (click → lead → sale)
• Identify bottlenecks and growth opportunities in conversion flows
• Work with key metrics: CTR, CR (to lead & sale), abandonment rate, ROI
• Provide actionable insights to media buyers for optimization
• Compare performance across campaigns, funnels, and traffic sources

• Build reports and dashboards for decision-making

   

What we expect

• At least 1+ year of experience in data analysis / CRO / performance marketing
• Strong understanding of funnels and user behavior
• Experience working with traffic data in Crypto / CFD (or similar verticals)
• Ability to turn raw data into clear recommendations

• Analytical mindset + attention to detail

   

Tools & Tech

• Experience with Keitaro / Voluum (preferred)
• Excel / Google Sheets (advanced level)

• Any BI tools (nice to have)

   

Details

• Full-time remote
• Fast-paced environment with real impact on revenue

• Close collaboration with media buying team

   

To apply

Please share your relevant experience in funnel analytics / CRO and tools you’ve worked with.

   Шукаємо людину, яка стане “правою рукою” CEO: допоможе тримати фокус, структурувати хаос і знімати операційне навантаження. Це роль про довіру, швидкість і вміння наводити порядок там, де його бракує.

Що потрібно буде робити:

— Вести календар CEO: пріоритизація зустрічей, робота з інвайтами, буферизація часу;
— Тріаж робочих комунікацій: пошта, месенджери, підготовка драфтів відповідей, інколи — комунікація від імені CEO;
 — Частково підхопити публічні комунікації: допомога з соцмережами (разом із командою, у якій є комз менеджер та сммник);
 — Операційна підтримка: структурування задач, ведення бордів, контроль дедлайнів, оформлення meeting notes;
 — Адміністративні задачі: документи, рахунки, підписи, організація процесів;
 — Підтримка у відрядженнях (логістика, організація);
 — За можливості — поверхневий рісьорч (в govtech-напрямку, Google + факт чек відповідей AI).

Що важливо:

— Вміння працювати з великою кількістю задач і швидко перемикатись;
— Сильні організаційні навички та любов до порядку;
— Проактивність: не чекати задач, а пропонувати рішення;
— Вміння коротко і чітко комунікувати;
— Високий рівень відповідальності та довіри;
— Англійська В1;
— Досвід на схожій ролі буде плюсом.

Що ми пропонуємо:

• Вплив на суспільно важливі продукти — ми покращуємо країну в реальному часі.

• Гібридний формат (офіс у Kooperativ ).

• Гнучкий графік, робота на результат.

• Медичне страхування.

• Корпоративна бібліотека.

• Можливість бронювання військовозобов’язаних.

• Стабільна команда, яка вже реалізувала десятки державних сервісів.

• Професійне зростання: бюджет на індивідуальне навчання, внутрішні тренінги та обмін досвідом у команді.

Етапи рекрутингу: скринінг-інтерв’ю → технічне інтерв'ю→ фінальне інтерв’ю→ job offer.

A fast-growing lead-generation business in iGaming is seeking a PBN/Network Ops Manager to own the day-to-day operations of its acquired-domain network. The company builds marketing products and web properties across multiple markets with a results-driven, collaborative culture.

The role is execution-heavy, with clear accountability: the manager will source, evaluate, acquire, restore, and maintain domains; ensure network stability; manage costs; and execute commercial updates across the network. This position works closely with SEO Ops / Publishing teams to implement content and link updates reliably while maintaining high operational standards.

Responsibilities:

• Source, evaluate, and acquire domains using auctions, drops, and brokers
• Maintain network inventory, renewals, and access control
• Restore, migrate, and maintain WordPress and static/HTML sites
• Monitor uptime, SSL, DNS, and site performance
• Track costs, report spending, and manage vendor relationships
• Execute commercial link updates across the network with precision
• Document processes, maintain runbooks, and ensure operational consistency

Requirements:

• Hands-on experience managing a network of acquired domains (PBN or similar multi-site operations)
• Strong domain evaluation skills (history, backlinks, risk assessment)
• Knowledge of DNS, hosting, SSL, Cloudflare or similar tools
• Ability to restore and maintain WordPress and/or static sites
• Operational mindset with strong organization skills to manage hundreds of moving parts
• Proficient English for clear documentation and reporting

Nice-to-Have:

• Experience with domain auctions, drops, or brokers
• Basic scripting/automation skills for ops efficiency
• Experience in iGaming or affiliate marketing environments
• Experience coordinating contractors (restoration, dev, content upload support)

What Success Looks Like:

• 30 days: complete network inventory, renewal calendar, and monitoring in place
• 60 days: predictable domain acquisition and restore pipeline with QA gates
• 90 days: reliable execution of commercial updates and stable monthly cost reporting

Apply Now:
Send your resume to join a high-performing, remote-first iGaming team and take ownership of a complex domain network with direct impact on growth and operations.

Account manager (Chinese speaking)

We have created an international web platform that’s genuinely changing how people connect in Tier-1 markets: 1 million users across the USA, Canada, and UK trust us for meaningful relationships that go beyond surface-level matching! Since 2020, we have been the platform for people seeking real connections. Our users enjoy 24/7 communication, seamless content sharing, and a completely ad-free experience. We have found our sweet spot in performance and intuitive design that keeps people engaged and actually connecting with each other

So, you will be part of an ambitious journey toward our clear goal: becoming one of the Top-5 international social networking platforms globally. We are already succeeding in our current markets, and now we are ready to bring that same thoughtful approach to worldwide scale.
Ready to help shape the future of meaningful online dating? Your work will help millions of people find genuine connections

About your role: You will work with international partners and directly influence their growth, helping them scale results through data insights and collaboration. If you’re driven by impact, ownership, and the excitement of fast growth this role will give you both challenge and recognition

In this role, you will

• Conduct regular online meetings and maintain daily communication with partners
• Provide and present data-based insights to drive partners’ growth and performance improvement
• Monitor partners’ progress, focusing on both monetary and quality metrics
• Onboard new partners to ensure smooth product adoption
• Engage new partners to join the platform through referrals and market research

It’s all about you

• Chinese language proficiency (HSK 4–5)
• Strong negotiation and presentation skills
• Confident user of Excel and Canva (or presentation tools)
• Analytical thinker and problem solver with solid understanding of sales techniques
• Experience using Tableau and CRM systems (Pipedrive or similar)
• Curious, flexible, communicative, and proactive — you learn fast and act with ownership
• Confident user of ChatGPT or other AI tools

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Language Check
• Interview with HR
• Interview with Hiring Team
• Test Task
• Bar-rasing 
• Reference check
• Offer
   

P.S. Noticed a perfect match for your friend? We accept recommendations for all vacancies. If you are ready to refer your candidate, you can do it now: Сlick Here! and get a bonus of up to $4,000

About Traffic Label

Traffic Label is a fast-growing, data-driven technology company operating in the iGaming and affiliate marketing space, building scalable products focused on performance, analytics, and automation across global markets.

Role Overview

We are looking for a Junior Talent Partner to join our People & Culture team and support hiring across a variety of technical and non-technical roles. This is an excellent opportunity for someone looking to grow their career in Talent Acquisition within a fast-paced, international business environment.

As a Junior Talent Partner, you will work closely with hiring managers, stakeholders, and the wider People team to support recruitment processes, deliver a positive candidate experience, and contribute to employer branding and talent attraction initiatives. You’ll gain exposure to full-cycle recruitment, sourcing strategies, stakeholder management, and recruitment operations while receiving direct mentoring and development support.

Key Responsibilities

• Support full-cycle recruitment across technical and non-technical roles
• Source and engage candidates using LinkedIn, job boards, referrals, and direct outreach
• Conduct initial candidate screenings and coordinate interview processes
• Maintain clear and professional communication with candidates and hiring managers
• Assist with talent mapping and pipeline building for future hiring needs
• Support employer branding initiatives and recruitment-related social media activity
• Ensure a positive candidate experience throughout the hiring journey
• Help maintain ATS accuracy and recruitment workflow organisation
• Collaborate with internal stakeholders and People Operations on hiring activities
• Support interview feedback collection and recruitment reporting where required

Skills & Experience

• Previous experience in recruitment, talent acquisition, HR, customer-facing, or administrative roles is a plus
• Strong communication and interpersonal skills in English
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced environment with multiple priorities
• Proactive mindset with willingness to learn and develop within recruitment
• Confidence using LinkedIn, Slack, Google Workspace, and general online tools
• Interest in recruitment, people operations, employer branding, or iGaming industries
• Ability to work collaboratively while also managing tasks independently

What We Offer

• Opportunity to grow within an international and rapidly expanding company
• Hands-on mentoring and development from experienced Talent Partners
• Exposure to technical and commercial recruitment across multiple business areas
• Supportive and collaborative team culture
• Career progression opportunities within Talent Acquisition and People functions
• Flexible and modern working environment
• Regular team events, socials, and company initiatives
• Access to the Perkbox platform with a wide range of perks and benefits for different interests and lifestyles

Every bold idea deserves to be heard - and you can make it happen with us. At TechMagic, we’re looking for a Digital Marketer who’s passionate about technology and ready to turn strategy into real growth.

Since 2014, we’ve partnered with 200+ global clients, building impactful solutions in Healthcare, Cloud, and Cybersecurity - from telemedicine platforms to AI-driven diagnostics. Now, we need someone who can fuel our sales pipeline with high-quality leads and help scale both TechMagic and its subsidiaries.

If you’re driven by digital transformation and want your work to directly influence business growth—this is your moment.

This role is ideal for you if you:

    •    Understand the specifics of outsourcing marketing: long deal cycles, building trust through expertise rather than advertising

    •    Don’t wait for ideal conditions - you test hypotheses, learn and move forward

    •    See AI as a superpower for productivity, rather than a threat or a replacement for you.

REQUIREMENTS

Skills:

    •    1 - 2 years of practical marketing experience (B2B, preferably in IT or SaaS/outsourcing)

    •    An understanding of the principles of demand generation and lead nurturing

    •    Experience working with at least one channel: LinkedIn Ads, Google Ads, email marketing, SEO

    •    Ability to write copy for a technical audience — CTOs, VPs of Engineering, healthcare product owners

Tools and technologies:

    •    AI-first approach to work: ChatGPT / Claude / Perplexity for content, research, automation

    •    HubSpot, Apollo, Instantly or similar — experience or the ability to learn quickly

    •    Basic knowledge of analytics: Google Analytics, LinkedIn Insights

Language:

    •    English B2 and above — most materials, communications and the target audience are English-speaking

RESPONSIBILITIES

Your main objective is to build and maintain a high-quality pipeline of potential clients (MQL → SQL). 

Specifically:

    •    Developing and launching outbound and inbound campaigns (email, LinkedIn, content)

    •    Generating leads through organic content, paid channels and partnerships

    •    Writing content for a B2B audience in the healthtech niche: landing pages, case studies, white papers, email sequences

    •    Collaborating with the sales team to align marketing with the actual deal cycle

    •    Analysing funnel metrics and continuously optimising conversions

    •    Active use of AI tools to scale activities without increasing resources

INTERVIEW STAGES

1. Pre-screening with the Recruiter

2. Interview with the Growth Marketing Manager

3. Test task

4. Final interview with Head of Marketing 

OUR BENEFITS

• Opportunity to work in a highly-skilled marketing team
• Work from anywhere (fully remotely or in our office) 
• Paid vacations and sick-leaves, additional days-off, relocation bonus
• Wellness: Medical insurance/sports compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes
• Fun: own football team, budget for team lunches, branded gifts

We're looking for a QA tester to help us ensure the quality of websites we build.

Who We Are?
DevOut Labs is a WordPress white-label development team delivering websites for US and Europe-based marketing agencies.
More information: devoutlabs.co

Requirements:

• 1+ year of experience testing websites
• Strong understanding of web basics (HTML/CSS, responsiveness, forms, UI behavior)
• Experience working across multiple projects and switching between them is a plus.
• Ability to write bug reports and test cases (any format)
• Attention to detail and a proactive approach
• Experience with WordPress or Webflow is a plus

What you’ll be testing:

• Marketing websites, landing pages, corporate sites
• Responsiveness, speed, functionality, forms, integrations

 Conditions:

• Remote work (part-time / project-based)
• Clear task flow and responsive team

We're looking for a QA tester to help us ensure the quality of websites we build.

Who We Are?
DevOut Labs is a WordPress white-label development team delivering websites for US and Europe-based marketing agencies.
More information: devoutlabs.co

Requirements:

• 1+ year of experience testing websites
• Strong understanding of web basics (HTML/CSS, responsiveness, forms, UI behavior)
• Experience working across multiple projects and switching between them is a plus.
• Ability to write bug reports and test cases (any format)
• Attention to detail and a proactive approach
• Experience with WordPress or Webflow is a plus

What you’ll be testing:

• Marketing websites, landing pages, corporate sites
• Responsiveness, speed, functionality, forms, integrations

 Conditions:

• Remote work (part-time / project-based)
• Clear task flow and responsive team

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.