Jobs

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have recently achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 250 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities:

Daily operations

• Monitor and assign incoming tickets, ensuring proper prioritization
• Promptly detect and report incidents; take ownership of raised issues
• Lead weekly team syncs and product training sessions
• Manage schedules, capacity, extra shifts, and substitutes
• Handle escalations and complex customer issues
• Optimize queue management using Zendesk triggers and automations

People management

• Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback
• Conduct regular 1:1s and performance reviews
• Initiate and oversee performance improvement plans

Reporting

• Track weekly performance and ensure KPI compliance
• Collect and share product feedback with product teams
• Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements:

• Advanced English proficiency (C1—C2) in both writing and speaking
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
• Experience with payment platforms (e.g., PayPal, Stripe)
• Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
• Experience with Google Sheets: building formulas, graphs, and structured data sets
• Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus:

• Experience with Jira, Confluence, or Asana
• Understanding of mobile app functionality, including versions, updates, and device compatibility
• Knowledge of subscription models, including renewals, refunds, and invoicing
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

We are looking for a Manager with experience managing technology projects related to precision agriculture and digital tools for the agro-industrial sector. This role focuses on coordinating the implementation, adoption, and support of agricultural digital platforms across multiple countries and multicultural teams, ensuring technical, operational, and commercial success.

Key Responsibilities

• Lead the implementation of agricultural digital solutions (e.g., crop monitoring platforms, season planning tools, IoT sensors, analytics models).
• Manage end-to-end project delivery: planning, execution, monitoring, deadlines, and deliverables.
• Coordinate cross-functional teams (IT, product, sales, agronomy, support).
• Ensure accurate data integration: maps, sensors, satellite imagery, weather stations, machinery data, etc.
• Serve as the primary interface between agricultural clients (growers, distributors, agronomists) and internal development teams.
• Prepare and deliver presentations, trainings, and product demos in multiple languages.
• Document processes, track progress, and manage project risks.
• Drive product adoption by monitoring usage KPIs and user satisfaction.
• Oversee pilot tests, onboarding, and support throughout the first agricultural seasons.
• Manage client expectations, project timelines, and commercial commitments.

Technical Competencies

• Experience working with digital software, CRMs, and project management tools.
• Ability to translate agronomic needs into clear technical requirements.
• Understanding of precision agriculture, GIS, satellite imagery, remote sensing, or agri-IoT is a plus. 

Soft Skills

• Excellent communication and presentation skills in multiple languages.
• Ability to work in multicultural and remote environments.
• Strong organization, accuracy, and attention to detail.
• Analytical thinking and problem-solving capabilities.

• Flexibility to adapt to agricultural cycles, seasons, and rural operational realities.

   

Languages

• Fluency in English and Ukrainian plus at least one additional language (e.g., Spanish, Portuguese), depending on the region.

   

Education

• Degree in Agronomy, Project Management, Information Technology, or related fields.
• Certifications such as PMP, PRINCE2, or Scrum Master are a plus.

The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and their family members.  
• 32 working days of paid annual leave and paid sick leave.  

As we grow our franchise customer base across three continents, support volume and complexity are growing with it. We’re looking for a proactive Customer Support Specialist who wants to do more than answer tickets — someone who’ll dig into hard problems, help us shape AI automation, and contribute to the Help Center as a real product surface.

This is a hands-on role with room to grow. You’ll work directly with corporate brand managers and franchisee location operators — two very different user profiles with very different technical fluency — and you’ll have real ownership of how we make support better, not just faster.

Key Responsibilities

Daily Support Operations

• Resolve customer inquiries via email, in-app chat, and occasional Zoom calls, owning tickets end-to-end
• Troubleshoot issues across social publishing, listings, reviews, and analytics
• Manage your own ticket queue against SLA targets
• Handle escalations — both taking them from teammates and escalating to Product or Engineering when the issue calls for it
• Step into shift coordination, queue triage, or peer support when the team needs it

• Support the full range of users — from non-technical franchisees to enterprise corporate marketing teams

   

AI & Automation

• Use AI tools day-to-day to draft replies, summarize tickets, and speed up resolution
• Spot repetitive ticket patterns and propose automations that reduce them
• Help us tune AI-powered support workflows in Intercom (auto-replies, knowledge retrieval, routing) — experience deploying these in production is a plus, but willingness to learn and improve them matters more

• Pay attention to what’s working in our automations and what isn’t, and feed that back to the team

   

Knowledge & Help Center

• Contribute to the Help Center: write new articles, update outdated ones, and structure content so it works well for both customers and our AI agents

• Care about documentation quality — clear writing, accurate steps, kept up to date as the product changes

   

Analytics & Continuous Improvement

• Keep an eye on your own CSAT, first response time, and resolution time, and look for ways to improve them
• Spot product friction patterns from your ticket work and share them with Product and Engineering, ideally backed by examples and data

Who You Are

• 1+ years in B2B SaaS customer support (or strong adjacent experience — technical support, customer success ops, technical account management)
• Confident, daily user of AI tools (ChatGPT, Claude, Gemini) for work — drafting, summarizing, debugging
• Hands-on experience with AI-powered support automation (auto-replies, RAG, agentic workflows, automated routing) is a plus
• Familiarity with Intercom is a plus; Kibana and Mixpanel are nice-to-have
• B2/C1 written and spoken English
• Comfortable working with both technical and non-technical users
• Proactive — you don’t wait to be told what to improve
• Analytical — you debug the cause, not just the symptom
• Organized and reliable in a shift environment
• Experience supporting franchise, multi-location, or agency customers is a plus

Success Metrics

• Your own CSAT consistently above team target on tickets you own
• Your first response and resolution times within SLA across your shift coverage
• Escalations handled cleanly — fast triage, clear handoffs, no dropped balls
• Help Center articles you own are useful, well-maintained, and reduce repeat questions on their topics

• Product friction patterns you surface lead to real conversations with Product and Engineering

   

Key Relationships

• Support Team — your immediate team; you’ll learn from peers and bring your own ideas to the queue
• Product & Engineering — for escalations, bug reports, and surfacing product friction
• Customer Success Team — for handoffs on enterprise accounts and proactive issue prevention

• Reports into the Head of Support

   

We Offer

• A role with real ownership in a fast-growing SaaS company serving franchise and multi-location brands
• Direct exposure to how we use AI to scale customer-facing operations — both for our customers and inside the team
• Distributed international team across EU, Ukraine, US, and beyond
• Open remote work policy
• Room to grow into senior support, automation, or CS adjacent roles
• Compensation aligned with Kyiv SaaS support benchmarks; specific band shared at recruiter screen

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
 

What We’re Looking For:

We’re searching for someone with a strong command of spoken English (C1 or higher) — that’s our top priority, as most communication will happen in English and with English-speaking colleagues.

Everything else — we’re ready to teach and guide you, as long as you’re open to learning and growing with us.
 

It would be great if you also have:

• Around 1 year of experience in onboarding, internal, or corporate training
• Experience creating engaging training materials (slides, cases, tasks, etc.)
• Some background in organizing onboarding or mentoring new hires
• Interest or experience in evaluating and improving training effectiveness
• Familiarity with content creation tools (PowerPoint, Word, Google Docs, etc.)
• Experience (or interest) in working with LMS platforms and tools like Google Workspace or Jira
• Good organizational skills, responsibility, and a proactive attitude
   

Key Responsibilities:

• Develop and deliver onboarding training for new employees, including structure, materials, and practical sessions.
• Support newcomers with system-related questions and help them adapt faster.
• Regularly review and update training content based on feedback and process changes.
• Organize training sessions for current employees to improve their system knowledge and skills.
• Create training on new system features and updates to keep the team up to date.
• Conduct quarterly testing to assess knowledge and identify areas for improvement.
• Work closely with HR to align training with company goals and share employee progress insights.
• Provide feedback to HR on candidates’ training performance and competencies.
• Close collaboration with Business Analysts — the candidate should stay up to date on planned updates, features, and releases in order to develop relevant training materials and conduct sessions that explain new system functionalities.
• Close collaboration with team leads — regular discussions about new hires’ progress, participation in joint surveys, identifying areas of improvement in knowledge and skills, and working together to enhance employee development through additional training and support.
   

What We Offer:

• Only remote work
• Work schedule: 13:00 — 21:00 or 14:00 — 22:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

📌 Description
We are Gravira — an international online entertainment brand. Our mission is to deliver a smooth, exciting, and trustworthy experience for our players.
We are looking for a VIP Customer Care Manager who will provide high-quality support via chat, email, and phone calls. 

✅ Requirements

• Excellent written and spoken English (other languages will be a huge plus).
• Strong communication and interpersonal skills.
• Ability to stay empathetic and professional in challenging situations.
• Experience in phone-based communication and sales.
• High emotional intelligence, ability to quickly build rapport with clients.
• Good computer literacy and fast typing skills.
• Previous experience in customer support, sales, or account management (preferably in iGaming, fintech, or similar industries).
   

🛠 Responsibilities

• Handle incoming player inquiries via chat, email, and phone calls.
• Processing cases (FailDep, BigWin, etc.) by making outbound calls.
• Provide clear, empathetic, and brand-aligned communication.
• Follow escalation protocols for complex or sensitive cases.
• Document cases in CRM and update the knowledge base when necessary.
• Collaborate with QA on ticket review sessions and apply feedback.
• Track and report recurring issues for product or process improvements.
• Naturally upsell and promote offers during player interactions.
• Develop into VIP Customer Care, managing high-value clients and ensuring their loyalty.
   

⭐ Nice to have

• Experience working with VIP clients in online casinos, betting, or luxury services.
• Familiarity with CRM tools and ticketing systems.
• Knowledge of additional foreign languages.
• Background in retention, account management, or concierge services.
   

⚙️ Working conditions

• Full-time remote position.
• Work schedule: 2/2 shifts, 15:00 – 03:00 (Kyiv time).
• Flexibility required: schedule may change in the future to support 24/7 operations.
• Performance-based bonus, depending on SLA, CSAT, and QA results.
   

What we offer

• Work on a fast-growing iGaming product
• High ownership and direct business impact
• Remote work with an international team
• Competitive salary and performance-based growth opportunities

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Ever wondered how to turn small talk into big deals and emails into lasting partnerships? If you’re ready to dive into the world of account management and learn the ropes from the pros, we’ve got just the internship for you!

Why Are You Going to Love Working Here?

We wanted to create a different kind of community.

At ElifTech, there’s no “suits vs. everyone else” vibe.

All our staff, from trainees to seniors, can chat up top management like old pals and throw down at parties right alongside the C-suite.

No hierarchy, just humans.

Responsibilities:

- Be a relationship-builder: You’ll connect with clients and partners, ensuring they always feel heard, understood, and valued.

- Master the art of problem-solving: Anticipate challenges before they arise and be the person everyone turns to for a creative solution.

- Keep the wheels turning: Help manage customer inquiries, prepare reports, and support the account management team in daily tasks.

- Speak the client’s language: Participate in online calls, emails, and all the necessary communication channels with confidence (and in Advanced English, of course).

- Become the organization ninja: Keep track of legal, financial, and business agreements so nothing falls through the cracks.

- See opportunities everywhere: Support upselling and cross-selling efforts, because good relationships = more business.

- Learn & grow: Be part of a team that values mentorship and career development as much as delivering great results.

Requirements:
- Your brain is wired for client relations, business development, or account management. You enjoy the hustle and thrive in fast-paced environments.

- Your English is not just “good”—it’s Upper-Intermediate+.

- Communication skills?  You know how to listen, respond, and keep conversations engaging.

- Proactivity is your second nature. You don’t wait to be told what to do—you spot opportunities and act on them.

- You have a sharp eye for detail. Because let’s be real, no one likes a report with typos.


What you’ll get:

- Flat hierarchies and short decision paths, openness to new ideas;
- Flexible working schedule;
- Reimbursement for professional certification;
- Annual paid vacation — 18 working days;
- Paid sick leave — 10 working days;
- English speaking club;
- IT club card — applicable to the Lviv region;
- Sport classes compensation;
- Comfortable office locations or remote work.

About the Company

Our partner is a US-based Managed Service Provider with 6+ years on the market. 
 

Core services:

• Microsoft infrastructure
• Networking
• Cybersecurity
• Telephony & VoIP
• Backup & disaster recovery
• Remote server management

The company is currently in an active growth phase — scaling the team and leveling up service quality.

Responsibilities

Ticket & Dispatch Management

• Answer incoming client calls that bypass the automated system
• Create tickets in Atera, assign to available technicians
• Monitor automated ticket distribution — ensure nothing hangs or gets lost
• Follow up with technicians on stalled tickets: push, escalate, close the loop

Client Relationship Management

• Schedule and conduct monthly or bi-monthly check-in meetings with clients
• Proactively surface client pain points, gather feedback, demonstrate care

Operations Support

• Monitor service quality and flag patterns (missed SLAs, repeat issues, client churn signals)
• Document client interaction procedures and escalation paths
• Coordinate with technicians and team leads on client-specific needs

Requirements

• English C1: regular client-facing calls, meetings, and written communication with US clients
• 0.5+ years of hands-on Customer Success, Account Management, or Client Services
• General IT literacy — enough to understand tickets and communicate with technicians (not deep technical knowledge)
• Comfortable with US Eastern Time working hours

Interview Process

1. Recruiting Interview
2. Tech Interview — English proficiency + surface technical questions
3. Technical interview with team leads — deeper M365 & email questions
4. Offer

Work Environment

• Daily standup 9:00–9:45 AM ET (Ukraine: 16:00 – 01:00, or 15:00 – 00:00 during DST mismatch)
• Communication style: friendly, informal, more like a team chat than corporate hierarchy
• Many clients speak Russian; some are English-only

Compensation & Benefits

Base Salary – Up to $1,500/month

On-call Bonus – $100/week of duty (~1 week/month)

Annual Bonus – Yes, ≈ 13th salary

Probation – 3 months, fully paid

PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days

Equipment – Not provided by default. Negotiable.

Payment Options

Crypto (white, legal, with proof of origin)

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.
 

Your impact:
 

• Build and maintain relationships with selected financial institutions across the Company’s jurisdictions, ensuring effective communication and ongoing support.
• Support cash management activities, including bank account opening, KYC procedures, compliance documentation, and payment processing.
• Assist in treasury operations, including payment execution, bank reconciliations, and foreign exchange (FX) transactions.
• Contribute to the improvement and optimization of treasury processes, enhancing efficiency, accuracy, and compliance with internal policies.
• Collaborate closely with Finance, Legal, and Tax teams to meet regulatory and internal compliance requirements.
• Ensure accuracy, consistency, and timely updates of data within ERP systems.

• Support the preparation of treasury reports, cash flow forecasts, and ad hoc financial analysis.

   

About you:
 

• 1+ year of relevant experience in international or leading Ukrainian companies, or in the banking sector.
• Upper-Intermediate or higher English proficiency (both written and spoken).
• Strong knowledge of MS Office, particularly Excel (e.g., formulas, data analysis).
• High attention to detail, strong sense of responsibility, and ability to meet deadlines.
• Strong organizational and communication skills.
• Ability to work both independently and as part of a team. 

Will be a plus:
 

• Previous experience in treasury and/or knowledge of treasury operations, cash management, and financial processes will be an advantage.

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Official employment in Cyprus.
Relocation package. We support your move to Cyprus with relocation assistance.
Wellness in practice. Regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you have fluent English, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken English (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

Hi from Snov.io — a Ukrainian-born product company with a global heartbeat 💜

Snov.io is a rapidly expanding IT company specializing in innovative solutions for B2B cold sales. While our roots are in Ukraine, our impact is global, with international teams across China and Brazil. We are looking for talent to join our team and help drive our continued growth.

At Snov.io, we believe in fostering a supportive and collaborative environment where each team member can reach their full potential and directly contribute to the success of the company 🔥

Right now, we are looking for a skilled Revenue Growth Manager.

You'll be responsible for managing and driving strategic leads from initial discovery (top of the funnel) through every stage of the sales cycle to final conversion. Your day-to-day responsibilities will include phone calls, messages, and technical product demos, while acting as a trusted strategic consultant to our clients.

🔹Key Responsibilities

• Pipeline Management: Manage the full sales cycle, from qualification through close, ensuring the CRM is impeccably maintained and updated.
• Consultative Selling: Conduct personalized product demonstrations (sales presentation) tailored to client needs.
• Daily activities: Follow a flow / cadence to reach out leads, like phone calls, emails, messages, and follow-ups
• Strategic Negotiation: Lead complex negotiations with key decision-makers (C-level, Sales and Marketing Directors), overcoming objections by focusing on the value proposition and ROI.
• Market Intelligence: Track market trends and gather client feedback to collaborate with Product and Marketing teams on continuous solution improvement.
• Forecasting & Targets: Commit to forecast accuracy and consistently achieve monthly and quarterly revenue targets.
• Agility: Demonstrate proactivity and the agility to handle occasional spikes in demand.

🔹 Mandatory Experience

• Proven track record in B2B software sales
• Sales Methodology Mastery: SPICED or relevant sales frameworks.
• Technical Knowledge: Solid understanding of outbound sales, cold emailing, and sales processes and automation.
• Exceptional Communication: Impeccable verbal and written skills, with the ability to simplify complex technical concepts.
• Data-Driven Mindset: Fully metric-oriented (conversion rates, average deal size, sales cycle length).
  
   

 🎯Competitive Differentiators

• Data-driven mindset. You want to understand why behind the process, not just execute tasks.
• Previous experience using the Snov.io platform or similar outreach tools.
• Experience with Pipedrive CRM.
• You enjoy phone outreach and live conversations with clients.
• English at C1 level or above.

✅ Our hiring process:

We send a follow-up message (if needed) > invite you for a chat with the recruiter > team reviews your CV/portfolio > test assignment > team interview > reference check > we make an offer.

At Snov.io, you’ll find more than just a job—you’ll find a team that supports you, room to grow, and the freedom to be yourself.

Because yes—we believe it is possible to love what you do.

Come join the ride! 🚀

We are a Ukrainian outsourcing company Join.To.IT, founded in 2012, and delivering software solutions across diverse business domains.
We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do.
At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team. 

Responsibilities
Drive IT services sales from initial contact to deal closure
Manage lead generation efforts and develop new client acquisition channels (Upwork and LinkedIn)
Conduct negotiations with clients, including C-level stakeholders
Participate in project estimation together with technical teams
Build and maintain long-term client relationships
Identify growth opportunities within existing accounts (upselling)
Prepare commercial proposals and oversee contract execution
Collaborate with delivery teams to align scope, resources, and budgets
Analyze market trends and competitors to support sales strategy
Represent the company at events, conferences, and networking activities

Requirements 
Proven experience in IT services sales and full sales cycle management
Experience working with SDRs and/or marketing teams
Strong negotiation and objection-handling skills
Understanding of the estimation process and basic technical knowledge
Experience in Account Management and long-term client relationship building
Customer Success mindset with the ability to resolve conflicts effectively
Experience preparing commercial proposals and managing budgets
Ability to collaborate effectively with technical teams
Understanding of Fixed Price delivery models
Strong analytical, strategic thinking, and presentation skills
Upper-Intermediate+ level of English

Nice to Have
Understanding of SDLC (Software Development Life Cycle)
Familiarity with Lean and Scrum methodologies

We Offer
Office-based work format (Kyiv, near Vasylkivska metro station with shelter, Starlink and uninterrupted power supply)
Free gym access near the office
Paid vacation and sick leave
Medical Insurance
Compensation for professional courses and development
Supportive and loyal management

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.