Jobs

🌟Company Overview

Chern & Co is a growing European corporate services company specialising in company formation, accounting, tax registration, and compliance support in Ireland and soon the UK.

We work with international entrepreneurs, startups, SMEs, and e-commerce businesses helping them establish and manage companies across Europe.

🔥Position Overview

This position is ideal for someone who is detail-oriented, structured, and motivated by building relationships and helping potential clients find the right services. There is a clear development path for this role to become a Junior Sales Consultant and Sr Sales Expert. If you are an ambitious sales professional you can grow with Chern & Co.

📌 Employment Details

Location: Remote (Worldwide)

Employment Type: Full-Time, Permanent. Independent contractor

Schedule aligned with Ireland (GMT), with some flexibility

Requirements

💥 Requirements

● 2+ years of experience in sales, lead generation, customer support or business development

● Strong English communication skills (written & spoken) as this role involves daily communication with international entrepreneurs, founders, and business owners in English.

● Understanding of B2B sales funnels and lead qualification

● Experience with CRM systems (HubSpot, Bitrix24, Zoho, etc.)

● Experience with inbound client communication and outbound prospecting, conducting qualification calls, and booking meetings.

● Organized, proactive, and comfortable with KPIs

Responsibilities

💫 Key Responsibilities

● Work with inbound leads from LinkedIn, website, and marketing campaigns

● Conduct qualification calls and identify client needs

● Book meetings for Sales Consultants

● Reach out to potential clients via email, LinkedIn, and phone

● Maintain follow-ups and manage leads in CRM

● Help move prospects through the sales pipeline

Would be a plus

💡Nice to Have

● Experience in SaaS, B2B services, or online sales

● Additional languages (German, Spanish, Chinese, etc.)

● Ambition to grow into a closing / Sales Consultant role

Working terms

💼 What We Offer

● Competitive global salary (€1,000–€1,300/month base) plus performance-based

incentives.

● On-target earnings (OTE) with commission/bonuses.

● Full onboarding, scripts, and CRM training

● Career growth toward Junior Sales Consultant / Client Manager roles

● International remote team and flexible work environment

● Mentorship from experienced sales and marketing professionals

● 100% remote work within a professional, fast-growing European team.

👉 Perfect opportunity for someone who wants to grow from SDR into a closing role and work with international B2B clients.

Your time matters to us.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Our clients are successful retailers operating in the USA, Canada, Europe, and other countries.

As we expand our team, we are looking for a Customer Support Specialist – someone who enjoys helping customers, solving issues quickly, and maintaining high standards of service.

What you’ll do:

• Communicate with customers via email, calls, and social media.
• Respond to inquiries about our products (mainly jewelry; potential transition to medical products in the future).
• Resolve customer issues and complaints quickly.
• Forward important requests to relevant teams to improve technical and financial processes.
• Serve as the primary liaison between customers and internal teams.

What we offer:

• Remote work with a flexible schedule.
• 5 working days per week, 2 floating days off.
• Convenient shifts: 10:00–19:00 or 15:00–24:00 Kyiv time.
• Competitive salary.
• Friendly team and support from the team lead.
• Opportunities for career growth and learning.
• Health insurance (for employees in Ukraine) and work equipment (laptop).
• Seminars and professional development training.
• 25 paid vacation days (including sick leave).
• Team-building events and corporate activities in Ukraine.
• Cozy office space available in case of power outages.
• Corporate psychological support program.
•  

What we expect:

• Fluent English (C1) – both written and spoken.
• Positive, empathetic, and professional attitude toward customers.
• Analytical skills, attention to detail, and problem-solving ability.
• Ability to handle large volumes of information.
• Minimum 1 year of experience in a similar role.
• Experience with Zendesk, JIRA, and Magento is a plus.

Do you want to work in a modern and friendly environment where your knowledge and communication skills are valued?
Join our team! Send your resume with your expected salary and English level. We look forward to meeting you!

Full-Time | US Market | PST Working Hours
 

We are looking for an experienced Performance Marketing Manager to join a growing digital team focused on customer acquisition and lead generation in the US market.

This role is ideal for someone who combines strong paid acquisition expertise with a practical, hands-on approach. You will be responsible for launching, managing, and improving campaigns across several advertising channels while continuously looking for opportunities to increase lead volume and efficiency.

What You’ll Be Doing

• Manage customer acquisition campaigns across platforms such as Google, Meta, Microsoft Ads, Taboola, Nextdoor, and LinkedIn.
• Develop paid acquisition strategies for different services and target audiences.
• Manage the complete conversion journey — from campaign structure and targeting to landing pages, tracking, and lead generation.
• Analyze campaign performance and make data-driven decisions around budgets, creatives, audiences, and bidding.
• Run ongoing experiments with messaging, creatives, landing pages, and campaign structures.
• Identify opportunities to improve lead quality, conversion rates, and acquisition costs.
• Work with tracking and analytics tools to ensure accurate measurement and attribution.
• Use AI and automation solutions to improve research, campaign production, analysis, and reporting.

• Keep up with advertising platform changes and new acquisition opportunities.

   

What We’re Looking For

• Strong hands-on experience managing paid acquisition for US audiences.
• Previous experience generating leads for local/service-based businesses, ideally industries such as home improvement, HVAC, roofing, solar, remodeling, or similar.
• Proven ability to manage meaningful advertising budgets and generate leads consistently.
• Strong practical knowledge of Google Ads and Meta Ads; experience with additional acquisition channels is highly valuable.
• Understanding of the complete lead-generation lifecycle, including ads, landing pages, tracking, conversion optimization, and lead quality.
• Experience with Google Tag Manager, conversion tracking, analytics, and attribution.
• Strong English communication skills, both written and spoken.
• Comfortable using modern AI tools as part of everyday marketing workflows.

• Experience with CRM, marketing automation, or lead follow-up systems is an advantage.

   

What Makes Someone Successful in This Role

You’re someone who can take a business objective and turn it into an executable acquisition plan without needing constant direction.

You’re comfortable working independently, investigating performance issues, testing new approaches, and making decisions based on data.

You understand that successful performance marketing isn’t only about managing campaigns — it’s about understanding the entire path from the first click to a qualified lead.

You naturally look for ways to improve processes, automate repetitive work, and find new growth opportunities.

Working Style

We’re looking for someone who:

• Takes responsibility for outcomes rather than simply completing assigned tasks.
• Works quickly while maintaining attention to detail.
• Is comfortable questioning existing approaches when the data suggests a better direction.
• Enjoys experimentation and continuous optimization.
• Can operate autonomously in a small, performance-focused environment.

• Is interested in a stable, full-time, long-term position rather than combining multiple freelance projects.

   

Schedule

Full-Time

The position requires availability during PST working hours and regular collaboration with a US-focused team.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in iGaming industry.
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
  
  
  WHY YOU’LL LOVE IT HERE:
• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Remote 
Working Hours: Aligned with CST calling hours (flexibility required, occasional shifts up to 9:00 PM CET)

About the Role

We’re looking for a proactive and driven Sales Development Representative (SDR) to join our team. This role focuses heavily on outbound prospecting, especially cold calling, to generate qualified opportunities for the sales team. You’ll be the first point of contact for potential customers and play a key role in building our pipeline.

Key Responsibilities

• Conduct outbound prospecting through cold calls to generate new business opportunities
• Engage and qualify leads through meaningful conversations
• Identify customer needs and position relevant solutions
• Maintain accurate records of interactions in CRM systems
• Collaborate with the sales team to ensure smooth handoff of qualified leads
• Meet and exceed daily/weekly activity and pipeline targets

Requirements

• Proven experience in cold calling and outbound sales
• Strong conversational English skills (clear, confident, and engaging communication)
• Experience working with or targeting the US market
• Ability to handle objections and navigate conversations effectively
• Self-motivated with a results-driven mindset
• Comfortable working flexible hours aligned with EST time zones

Nice to Have

• Experience with LinkedIn outreach and social selling
• Experience running email outreach campaigns
• Familiarity with CRM tools and sales engagement platforms

Working Hours

• Primary focus on US (CST) calling hours
• Workday is not entirely call-heavy, but flexibility is required
• Occasional schedule adjustments up to 9:00 PM CET

What We Offer

• Competitive compensation (base + performance incentives)
• Opportunity to grow within a fast-paced sales environment
• Supportive and collaborative team culture

We are looking for a Python engineer to join our global delivery team.  We expect fluent English and basic to intermediate Python skills.  The main tasks are coordinating customer data engineering requests, monitoring ETL/scraper issues, and building and maintaining complex ETL pipelines.  We have found that a proactive cooperative attitude leads to more success in this role than technical excellence.  Of course, we will push you technically as far as you can go, but this is secondary to good communication and work attitude.

About the Role

We are searching for a skilled Content Writer fluent in English and Spanish  with experience in the iGaming industry, covering both sports betting and casino segments. The ideal candidate will create compelling, clear, and accurate content that supports marketing campaigns, CRM communications, promotions, and customer engagement. Basic knowledge of sports betting and an understanding of CRM-driven content, including promotional pages, terms & conditions, is highly desirable. Passion for sport (football, tennis, basketball) would be a great plus

Key Responsibilities:

• Write and edit engaging English content related to casino games, sports betting, promotional mechanics, and CRM communications (Emails, InApp, SMS)
• Produce content for promotional pages, terms & conditions, email campaigns, in-app messaging, and other customer-facing materials
• Collaborate with CRM, marketing, and product teams to ensure content aligns with campaign goals and compliance requirements

Qualifications:

• Proven experience as a content writer, preferably in the iGaming sector (both sports and casino)
• Excellent written English skills with strong grammar and editing proficiency
• Spanish language is a plus
• Basic understanding of sports betting terminology, casino promotions and concepts
• Familiarity with iGaming promotional mechanics and bonus structures is a strong plus
• Detail-oriented with the ability to deliver high-quality content
• Ability to work collaboratively within a multidisciplinary team

We are looking for a Project Manager who will help keep the development process organized, ensure smooth collaboration across teams, and keep projects on track from planning to release.
You’ll work closely with the Product Owner, development teams, QA and design, as well as communicate daily with Dutch stakeholders.

Requirements
-1+ year of experience as a Project Manager or Delivery Manager in a software development team.
-Excellent English (C1+), both written and spoken, as you’ll communicate daily with Dutch stakeholders.
-Hands-on experience with Azure DevOps, including Boards, Sprints, Backlog, Pipelines and Test Plans.
-Ability to turn detailed product briefs and designs into clear, actionable tickets that developers can pick up without additional clarification.
-Experience with release planning and fixed deadlines. Our releases are tied to industry exhibitions, so you’ll need to manage feature freezes and fix-only periods before each event.
-Strong communication and meeting facilitation skills, including the ability to follow up with meeting summaries, action points, owners and deadlines.
-Sufficient technical literacy to communicate with engineers about APIs, backend and mobile development and identify potential risks early.

Responsibilities
-Own and maintain the backlog and sprint rhythm in Azure DevOps together with the Product Owner.
-Plan releases around industry exhibitions and ensure the scope remains realistic and achievable.
-Coordinate backend, frontend, QA and design teams, making sure dependencies are managed and no team is unnecessarily blocked.
-Keep the Product Owner proactively informed about progress, risks, decisions and blockers.
-Facilitate meetings and ensure that agreements, action points and next steps are clearly documented and followed up.
-Monitor timelines, dependencies and risks to help the team deliver releases on time.

What we offer

• 40-hour workweek with a flexible schedule.
• Competitive salary with regular compensation reviews.
• Friendly and collaborative team environment.
• Paid vacation - 20 business days.

We are looking for a Sales Development Representative in our sales department.

This role is for people who want to work on the front line of how the company wins new clients, speaking with potential partners, helping shape opportunities, & supporting the process of turning interest into long-term cooperation.

You will work closely with the sales and marketing teams & be involved in both incoming inquiries & proactive outreach to companies that match our target markets.

Your core responsibilities will include:
— Engaging with potential clients
— Understanding their needs at a high level
— Helping move opportunities forward
— Supporting the preparation of commercial conversations and proposals

Requirements:
— C1 level of spoken & written English
— Ability to hold structured business conversations
— Strong self-organization & multitasking skills
— Readiness to initiate contacts with new people

We are an SEO & Growth Ecosystem for iGaming, turning organic search into a scalable source of new players and FTDs for casino and betting brands. We combine full-cycle SEO, link building and brand protection to attract high-intent users, convert search demand into players and protect the traffic brands have already earned. 

The Role

We are looking for a high-performing Business Development Manager  to drive revenue growth across the international iGaming & Affiliate ecosystem.

You will own the end-to-end sales cycle, from proactive outbound prospecting and database mining to pitch-closing complex B2B deals and representing our brand at major global offline conferences.
 

What You’ll Do

• Drive Pipeline: Independently source, engage, and qualify decision-makers via LinkedIn Sales Navigator, targeted outbound, and strategic CRM database mining.
• Full-Cycle Execution: Run sharp discovery calls, uncover client bottlenecks, and position our value proposition around business impact (ROI, LTV, conversion velocity) rather than feature lists or price cuts.
• Close Strategic Deals: Craft custom Commercial Proposals, hold a firm peer-to-peer posture with C-Level executives, and defend margin without defaulting to discounts.
• Global Event Pitching: Own on-site meetings, networking, and live pitching at international industry conferences, converting event leads into closed revenue.
• Pipeline Discipline: Maintain rigorous CRM hygiene (HubSpot/Pipedrive) to preserve deal context, account mapping, and clear forecasting.
   

What You Bring

• 1.5+ Years in B2B Sales: Proven track record in full-cycle B2B deals, outbound prospecting, and strategic closing.
• Language & Mobility: Fluent English (Strong B2+ / C1) for pitch-level negotiations; valid legal grounds and physical mobility for international business travel.
• Value-Based Selling: Ability to frame solutions around economics, unit margins, and client ROI.
• Self-Drive & Resilience: Internal locus of control—you take 100% ownership of your pipeline, learn from lost deals, and execute without micro-management.
• Domain Fluency: Solid understanding of digital growth mechanics, performance metrics, and the iGaming/Affiliate landscape (or rapid adaptability to it).
   

What We Offer

• Remote-first, international team
• Flexible schedule, transparent KPIs
• 30 business days paid time off
• Paid travel to major iGaming events
• Direct influence on affiliate growth

About the role
We are looking for a Sales Manager with hands-on experience in B2B sales and increase sales.

We are looking for someone with practical experience in sales, international client acquisition, and outbound activities. Experience in e-commerce sales will be a strong advantage.
 

What you’ll do:

• identify and acquire new B2B clients;
• work with outbound and inbound leads;
• conduct negotiations and present our services;
• manage the sales process from the first contact to closing;
• build and maintain relationships with existing clients;
• identify upselling and cross-selling opportunities;
• work with LinkedIn, Upwork, email outreach, and other lead generation channels;
• establish and manage company profiles on LinkedIn, Upwork, and outreach platforms;
• maintain CRM;
• analyze sales results and optimize lead generation approaches.
   

What we’re looking for:

• 2+ year of experience in B2B sales;
• hands-on experience in e-commerce sales;
• proven experience in lead generation and outbound sales;
• experience with LinkedIn, Upwork, and email outreach;
• ability to manage the full sales cycle independently;
• strong communication and negotiation skills;
• experience working with CRM systems;
• English — C1–C2;
• knowledge of the IT, design, or development services market is a plus.
   

Nice to have:

• experience selling IT / Web / Mobile Development or Design services;
• experience working with international clients;
• an existing network or database of potential clients;
• understanding of e-commerce business models and client needs.
   

What we offer:

• fully remote work;
• flexible working hours;
• competitive salary + performance-based bonuses;
• international clients and projects;
• opportunity to influence and improve sales processes;
• professional and career growth;
• long-term cooperation.

About the role
We are looking for a Team Lead to build and grow our Customer Support function. In the first phase, you will work hands-on with user inquiries to get to know the product, internal processes, and our audience. After the onboarding period, you will form a dedicated Customer Support team and lead its development.

What you'll do

• Handle user requests personally during the initial phase to master the product and processes
• Build, manage, and develop the Customer Support team
• Distribute workload, monitor quality, review errors, and give regular feedback
• Handle complex, escalated, and VIP cases
• Create and improve guidelines, processes, and scripts
• Prepare analytics and reports on team performance

• Work closely with Payments, Fraud/Risk, KYC, Product, and CRM teams

   

Requirements

• 6+ months of experience as a Team Lead / Supervisor in Customer Support within iGaming, online casino, or sweepstakes casino
• Solid understanding of the gambling industry and Customer Support processes
• Russian and English at C1 level (fluent written and spoken)
• Team management experience: workload distribution, quality control, error analysis, and feedback
• Experience with complex and conflict cases and VIP players
• Knowledge of casino products: bonuses, deposits, withdrawals, KYC, Responsible Gaming, account restrictions, and common user issues
• Experience creating and improving documentation, processes, and scripts
• Analytical skills and reporting experience

Independence, accountability, and readiness to make decisions

Working conditions

• Location: Prague office or remote
• Salary: up to $2,000, depending on interview results
• Cooperation format: the company operates officially; cooperation is formalized by contract (sole proprietor / self-employed), with payments made officially to your bank account
• Schedule: 5/2, 9-hour shifts, rotating. Available shifts: 06:00–15:00, 14:00–23:00, 23:00–08:00. Shifts may change weekly or be agreed with management based on team needs
• Days off do not always fall on Saturday and Sunday and may fall on weekdays
• Breaks: remote: 30-minute lunch + 3 × 15-minute breaks. 
  Prague office: 1-hour lunch + 3 × 15-minute breaks
  
  Important: the candidate must be ready to work all three shifts, including night shifts.

About us

We’re Smart Factory — a product company building software for the manufacturing industry. Our product is gaining real traction, and we’re now opening up the German-speaking market (DACH): Germany, Austria, Switzerland). We’re looking for the person who’ll help us win it.

The role

This is a hands-on outbound sales role, and the heart of it is talking to people. In the Netherlands, one focused salesperson driving cold and semi-cold calling has been remarkably effective for us — and we want to repeat that in the German market.

You’ll:

• Open new business across DACH through cold and semi-cold calling — this is the core of the role
• Build relationships on LinkedIn: real, personal outreach (supported by light automation), with a soft-selling approach
• Give Smart Factory product demos in German (or grow into it)
• Help us make the most of our presence at a major industry trade show this September
• Own the top of the funnel — from first hello to a qualified conversation
• What we’re looking for
• Fluent or native German — this is essential. You’ll be calling, writing to, and presenting to German-speaking prospects every day.
• Proven experience in outbound sales, cold calling, or business development
• You’re comfortable — and effective — on the phone. Cold and semi-cold calling doesn’t scare you; you’re good at it.
• Solid English — our internal team works and communicates in English
• Self-driven, organized, and resilient — you can run your own pipeline without being chased
• Nice to have
• • Experience selling B2B software / SaaS, ideally to manufacturing or industrial companies • Experience giving product demos
• • Comfortable with CRM and sales-automation / LinkedIn outreach tools

Why you’ll like it

• You’re opening a market. This isn’t one more seat in an established team — you’re the person bringing Smart Factory to DACH. Real ownership, real impact.

• A playbook that already works. Our approach is proven in the Netherlands; you get to adapt it, not invent it from scratch.

• Long-term and remote, with a small, supportive team that backs you with automation and marketing.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.