Jobs

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

RESPONSIBILITIES:

• Manage campaigns from proposals through development, testing, execution, and completion against client goals

• Oversee and plan client advertising PPC budgets across vendors, time-scheduled flights, and among programs/services/offerings Set and optimize bids at the keyword, placement, ad set, device, geographic, and other levels

• Keyword, display, and social targeting portfolio development and refinement

• Develop effective plans to optimize conversion rates and maximize client ROAS

• Identify niche strategies in specific verticals and consistently incorporate developing strategies into existing campaigns

• Implement cohesive testing strategy for each element of campaigns

• Generate accurate and informative periodic internal and external reporting

This position requires the ability to follow processes, attention to detail, awareness, and research & problem-solving skills. Candidates must be data-driven and will be administered job-specific custom Excel testing during the interview process.

QUALIFICATIONS & SKILLS:

• Knowledge of Google Ads a plus

• Advanced Excel skills including pivot tables, vlookups, and macros

• Strong communication skills

• Ability to thrive in a fast-paced environment and to manage multiple campaigns and tight deadlines

• Problem-solving and analytical skills coupled with the ability to act independently across competing priorities

• Strong acumen for applying critical thinking and analytics to formulate and test hypothesis

• Ability to manage multiple projects/campaigns across internal teams

EDUCATION & EXPERIENCE:

• Associated Degree required Bachelors degree preferred

• 0-2 years of experience in digital marketing, paid social media advertising, and user analytics

• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interviews and reference check; job-related tests may be required.

WE OFFER:

• Flexible working hours;

• Comfortable working place;

• Medical insurance after the trial period ending;

• Team-building activities;

• 24 paid vacation days per year;

• 5 paid sick leave days per year.

We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive environment surrounded by other professionals and good-natured people with a positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.

COMPANY CULTURE

Perfection is our lifestyle

Integrity is in our DNA

We are ambitious and dedicated to achieving goals

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.

Job Description

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection.

Daily activities include:

Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs

Process orders and payments in the CRM system

Comply with company's rules

Troubleshoot basic technical issues with Set-Top-Boxes and networks

Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Qualifications

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

Must be fluent in Polish, Russian and English

Be natural caretaker

Be practical, compassionate, caring, and motivated to help others

Great communication, listening skills, and positive attitude

Knowledge of the computers, networks, and CRM software

A University degree is recommended but is not necessary

It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Additional information

Benefits that are awaiting you if you join us:

Work from absolutely ANYWHERE in the world with an internet connection

Flexible compensation with base and performance bonuses

Opportunities to develop professionally

Schedule from 9:00 and 12:00 New York Time

A friendly, professional, highly motivated, and productive team that wants to develop professionally

Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!

The family-style company is looking for a talented Content and Design Marketer to join our team. If you are looking for an awesome team, send us your CV!

To become a part of the UKAD team, make sure you are familiar with these technical skills: Figma, Photoshop, SEO knowledge is required, Google Analytics, Search Console.

And a few more points to match:

- 1+ years of relevant experience

- Strong conversational English proficiency is desired

- Strong communication skills

- Good organizational skills, meaning the ability to take a task from start to finish and move on to the next one

It will be a plus:

Experience with content strategy

Experience in design

Experience in link building

Your typical tasks list:

- Write articles for the website, describe completed projects, and prepare testimonials for clients.

- Ability to design a website block, create a short video, craft a visually appealing congratulatory letter, or prepare a presentation.

- Recording video for portfolio.

What we offer

- A really promising long-lasting project (you will be proud of yourself)

- Sane and polite, but effective management

- The best corporate culture (according to our teammates’ opinions)

- Competitive salary and other stuff

- We are also ready to invest in your training.

Some facts about UKAD to help you make a decision:

During 2022-2025, we only increased cooperation with our foreign partners

UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities

Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers.

UKAD is one of the leading employers in Kharkiv, according to DOU.

Aren’t we the company you’re looking for?

Company: Texas-based Moving Company, Austin
Location: Remote (US Working Hours Required)
Hours: 8am - 8pm Austin Time /CDT

We’re hiring highly motivated reps to answer phones and set appointments for a moving company. While experience in the moving industry is welcomed, it is not required. As an Appointment Setter, you will engage with new customers, follow up with prospective customers, and set appointments to close moving services bookings.

Duties and Responsibilities:

• Engage with Clients: Interact with new and existing clients to close bookings.
• Customer Expectations: Set goals to surpass customer expectations by working closely with top management to ensure customer satisfaction and maximize sales opportunities.
• Needs Assessment: Contact new and existing customers to discuss their moving needs and preferences.
• Service Information: Provide detailed information and answer questions about moving services, including pricing, schedules, and logistics. Discuss their moving needs and preferences.
• Client Management System: Maintain and update contact lists in the Company’s customer database.
• Customer Support: Provide exceptional customer support by answering questions, resolving issues, and offering advice on the moving process.
• Moving Process Guidance: Advise customers on packing tips, moving day preparation, and other related moving process steps to ensure a smooth experience.
• Follow-Up: Follow up with prospective customers to ensure all their questions are answered and assist in scheduling appointments.
• Flexibility: Adapt to changing business needs and perform specific tasks as required.

Requirements:

• Language Proficiency: Proficient in English.
• Experience: 1-year experience in sales or customer service.
• Communication Skills: Excellent communication skills.
• Organization: Highly organized and able to multitask, detail-oriented.
• Work Environment: Ability to work in a fast-paced environment.
• Technical Skills: Tech-savvy and able to use CRM software.

Nice to Have:

• Industry Experience: Experience in the moving industry.
• Sales Experience: Phone sales experience.
  
  Important: be fluent in English and Russian

About Parting Pro: Parting Pro is an innovative funeral software platform designed to help funeral homes interact with families in a modern, efficient, and compassionate way. Our software provides a suite of tools to streamline operations, enhance communication, and deliver exceptional service.
 

Job Overview: We are seeking a dynamic and experienced Account Manager to lead our Online Marketing Agency Department. This role is pivotal in growing our business, professionalizing our processes, and ensuring client success. The ideal candidate will have a strong background in running an online marketing agency, excellent client interfacing skills, and a passion for helping clients achieve their business goals through paid search. With 30 funeral home clients and growing, we are looking for someone to help grow and professionalize our department.

Key Responsibilities:

• Client Management:
  • Serve as the primary point of contact for all agency clients.
  • Onboard new clients, ensuring a smooth and positive transition.
  • Educate clients on best practices and strategies for online marketing within the funeral industry.
  • Develop and maintain strong, long-lasting client relationships.
• Process Professionalization:
  • Develop and implement standardized processes for client onboarding, education, and engagement.
  • Ensure all processes are documented and consistently followed to maintain high service standards.
• Client Growth and Retention:
  • Identify opportunities for clients to grow their online presence and achieve business objectives.
  • Proactively engage with clients to ensure satisfaction and address any concerns or issues promptly.
  • Monitor and report on the performance of client campaigns, providing insights and recommendations for improvement.
• Business Development:
  • Contribute to the growth of the Online Marketing Agency Department by identifying and pursuing new business opportunities.
  • Participate in sales and marketing activities to attract new clients and expand our client base.
     

Qualifications:

• 1+ years of proven experience running an online marketing/It agency or similar role.
• Excellent client interfacing and relationship management skills.
• Ability to develop and implement standardized processes for client management and engagement.
• Strong analytical skills and ability to translate data into actionable insights.
• Exceptional communication and presentation skills.
• Experience in the funeral industry is a plus but not required.
• Experience working with a SaaS company is also a plus.

We are a rapidly growing startup building an advanced management and analytics platform for companies operating on fan platforms such as OnlyFans, Fansly, and others.

Our platform helps businesses efficiently manage large numbers of accounts and teams, offering powerful tools for operational optimization and revenue growth.

We launched nearly two years ago and have grown to over 15,000 users and 800+ paying businesses.

Over the past year, we have grown fivefold.

We’re looking for a Business Development Manager to join our Sales Department and grow with us!

What we’re looking for:

• Minimum 1 years of experience in B2B sales and business development.
• Strong negotiation skills and ability to handle objections.
• Flexibility and travel readiness: Willingness to attend industry events, such as conferences and forums, to strengthen partnerships
  (In 2024, we attended around seven conferences, with more to come.)
• Excellent communication and analytical skills.
• Proficiency in CRM systems.

• Self-organized, proactive, and results-driven personality.

   

Your responsibilities:

• Manage qualified leads through outbound (supported by our pre-sales team) and inbound channels.
• Explore and develop new lead generation channels.
• Engage with potential clients through meetings, consultations, and customer support activities.
• Attend industry meetups and international conferences to expand the client base and drive business growth.
• Maintain and manage CRM systems to track sales interactions effectively.

• Work closely with the Marketing team to align strategies and optimize results.

   

What’s in it for you:

• 20 vacation days + 10 sick leave days;
• Flexible schedule and fully remote format;
• Budget for sports, therapy, and insurance;
• Budget for education and English courses;

• Fun team buildings with an amazing team and cool merch.

   

If you are interested in this position, please send your CV!
We will be glad to meet you!

Join us!

What to expect of your role:

You will be part of our growing marketing team, which currently consists of 50+ people, including our affiliate team, our SEO team, and our technical team.

There are many different tasks and challenges to get excited about! You can be creative with your work, as we are always open to new ideas in finding and testing new sources.

We are not just looking for a team member who will work with basic partners (create links, update promotions, and keep track of them), we are looking for someone who would be interested in constantly testing new products in affiliate marketing.

The company is constantly generating new traffic, not only bringing new customers to their sites but also helping to identify the strengths and weaknesses of products with the help of these customers. This allows the product team to improve these products.

What you need to succeed in this role:

1. Previous experience (ideally 2+ years) as an Affiliate manager with the Australian market in iGaming.
2. Upper-intermediate English or higher;
3. Strong planning and organizational skills;
4. Strong negotiation, as well as written and verbal communication skills;
5. Ability to understand and interpret data to make informed decisions and drive profitability;
6. Experience with CPA, RevShare, Hybrid, and other Affiliate Deals;
7. Good analytics and fraud management skills.

You will be expected to:

1. Develop and expand existing and new affiliates;
2. Fulfill departmental and personal KPIs;
3. Regularly review affiliate performances to measure affiliate effectiveness and ensure profitability;
4. Identify and monitor the ROMI;
5. Monitor the affiliate’s marketing spend, and ensure it is in line with agreed budgets;
6. Ensure all affiliate marketing material is up-to-date: campaigns, design, landing pages, bonus offers, links, etc.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, hence believe that our abilities contribute to achieving ambitious company goals!

Reasons to join us:

1. Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
2. We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
3. With flexible working hours and remote options, you'll love the freedom to work on your terms;
4. We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
5. You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
6. Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
7. You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
8. At our company, we prioritize the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
9. Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
10. With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

Ready to join us? Apply for this position!What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like:

1. HR Interview with the Recruiter;
2. Final interview with the team;
3. Final decision.

Our recruitment team is very willing to help out, so contact us with any questions you may have!

Are you ready to shape the future of hotel booking? Join us at Entravel, where innovation meets opportunity!
At Entravel, we’re on a mission to redefine the hotel booking landscape. We’re not just another company; we’re a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, we’re set to disrupt the industry by offering the world’s hotel rooms at the best prices.
 

We’re looking for a Customer Support Specialist to join our team and deliver exceptional service during following shifts:
Night: 12 AM - 9 AM / 11 PM - 8 AM
If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via inbound/outbound phone calls, chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Excellent command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• Prior experience with social media support is a bonus.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.
• Research-oriented, with a focus on internal issue resolution rather than escalation.

We offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

Financial Freedom Academy — a leading name in financial literacy, cryptocurrency, and trading! 

Are you looking to work at a company shaping the future of financial education? Want to grow a brand recognized by thousands of people every day? Then you’ve found the right place! 

FFA is the largest crypto community in Ukraine, uniting over 20,000 members, hosting offline events across Ukraine and Europe, and offering online learning opportunities from anywhere in the world. We help people achieve financial independence through education and continuous support. We have successfully launched over 65 educational cohorts, have more than 500,000 participants in our free programs, and over 20,000 satisfied students in paid courses. 

FFA has been honored with the «Choice of the Country» award in the «Best Crypto Education Provider of 2024» category. We are currently looking for a Sales Manager to work with the US market and sell an organic, high-value information product.

What we offer:

• Fully remote work — from anywhere in the world.
• Comfortable working hours
• Respect and recognition from leadership and the team — we treat you as a professional and a person.
• Clear, rational tasks and deadlines.
• Friendly and supportive team culture.
• Opportunities for personal growth and implementation of your ideas.
• Competitive compensation consisting of a base salary + performance-based bonuses (KPI-driven).

Key Responsibilities:

• Work with a warm client base.
• Conduct sales calls and identify client needs.
• Maintain accurate records in the CRM system.
• Prepare commercial offers, contracts, and supporting documentation.
• Maintain relationships with clients throughout the sales cycle — from first contact to project completion.
• Collaborate with the marketing team to stay informed on key market trends and align sales strategies accordingly.

Requirements:

• Minimum 1 year of phone sales experience.
• Fluent English (spoken and written).
• Proven track record of achieving strong sales results.
• Regularly ranked among the Top 3 sales performers on previous teams.
• Familiarity with and application of the SPIN Selling methodology.
• Committed to continuous learning — follows sales coaches and regularly watches their content.

• Strong motivation to earn and grow without limits.

   

   If you’re passionate about helping people and want to sell an organic info-product that truly transforms lives, submit your resume — we’d love to hear from you!

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

What we’ve achieved in 10 years:
🚀 Gathered 100+ cool specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

🚀Built a culture that thrives on trust, teamwork, and innovation. You can read more about Precoro’s values at this link.

As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey — the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments.🌟
 

Why you’ll love working at Precoro:

1. Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
2. Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays)
6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
    

What You Bring:
 

Must-Haves:

• Advanced English proficiency.
• Empathy, enthusiasm, and a customer-first mindset.
• Strong communication skills and ability to explain complex concepts simply.
• Proven ability to build trust and foster collaboration with teams and clients.
• Analytical skills to research, structure, and present information effectively.
• Hands-on experience with Excel or Google Sheets to work with metrics and data.
• Problem-solving mindset and curiosity to learn and grow.
• Training, presentation, and project management experience.
   

Nice-to-Haves:

• Experience working with clients from the UK, US, or Europe.
• Understanding of business processes (finance, procurement).
• Education in economics, finance, management, or related fields.
• Familiarity with SaaS or ERP Systems.
   

What You’ll Be Doing:
 

Manage Client Relationships:

• Guide accounts from point of sale to full product adoption.
• Conduct discovery sessions to identify goals, expectations, and challenges.
• Build trust and maintain open communication with stakeholders.
   

Lead Client Onboarding Projects:

• Create tailored onboarding workflows and ensure timely go-lives.
• Coordinate tasks, timelines, and deliverables with internal teams and clients.
• Assist with initial setup and post-implementation changes.
• Deliver product training via webinars, workshops, or one-on-one sessions.
• Develop user-friendly materials: guides, FAQs, videos, and more.
• Enable clients to leverage key platform features independently.
   

Collaborate and Innovate:

• Partner with Sales, QA, and Customer Success teams for seamless transitions.
• Translate customer feedback into actionable product improvements.
• Monitor data and metrics to refine processes and deliver superior experiences.
   

What Success Looks Like:
 

In 3 Months:

• Deeply understand Precoro’s platform, onboarding workflows, and client needs.
• Build strong relationships with internal teams.
• Participate in at least 3 onboarding projects with positive feedback.
• Start managing smaller projects with oversight.
   

In 6 Months:

• Successfully complete from 6 onboarding projects.
• Manage multiple projects independently, including handling challenges.
• Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.
• Participate in larger accounts onboarding projects with positive feedback.
  
  What to Expect:
• Intro-call with our recruiter (30 minutes).
• Test task.
• Interview with the hiring manager (60 minutes).
• Test day.
   

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩

Join the iSpeedToLead Team as a Customer Support Specialist!

Who are we?

We’re iSpeedToLead — a dynamic, fast-growing American-Ukrainian company revolutionizing the real estate space. Through our platform iSpeedToLead.com, we connect real estate professionals with highly motivated sellers across the USA. Our mission? To help our clients grow faster, close more deals, and dominate their markets.

And now, we’re looking for a Customer Support Specialist who’s ready to grow with us and bring the wow factor to every client interaction!

Your Schedule:

9 AM to 5 PM EDT (Eastern Daylight Time, UTC-4)/4 PM to 12 AM Kyiv Time — this is when our clients are most active, and when you’ll be the hero they need.
 

What You’ll Do:

• Be the frontline champion for our clients via Zendesk, chat, and calls — offering thoughtful, fast, and solution-focused support.

• Tackle bank disputes with confidence and clarity, always standing up for what’s fair and right.

• Troubleshoot technical issues and turn problems into opportunities to shine.

• Work side-by-side with an inspiring team to continuously improve our processes and deliver wow-worthy experiences.

• Partner with the Support Team Lead to shape and scale a truly exceptional customer support department.

What We’re Looking For:

• 1+ year of experience in a Customer Support role.

• Fluent written and spoken English — you’re not just good, you’re crystal clear.

• A natural communicator with a proactive, energetic approach.

• Bonus points if you have experience in Customer Success — we love go-getters who understand long-term client happiness!

What You’ll Get:

• A competitive salary, paid twice a month in USD .

• 15 vacation days and 5 sick days annually — take the time you need.

• Remote-first freedom — work from wherever you feel most productive.

• Access to continuous training and professional development — we invest in your future.

• Massive growth potential as we continue to scale and expand.

If you’re looking for more than just a job — if you want to make an impact, grow fast, and be part of a team that truly values your contribution — we’d love to hear from you.

Do you speak English fluently and love communicating with people?

Ready to build a career in iGaming, even without prior experience? Join us!

We’re looking for a bright, motivated communicator to join our team as a VIP Account Manager. No iGaming background? Not a problem — we’ll teach you everything. What matters most is your high level of English (C1+), your people skills, and your willingness to learn.

You’ll become the go-to person for our most valuable players, helping them feel valued, understood, and connected - all while growing your career in a fast-moving global industry.

💼 What You’ll Do:

• Build strong, lasting relationships with top-tier players from around the world
• Communicate with VIPs across email, chat, calls, and even exclusive events
• Keep players engaged, happy, and loyal through personalized service and smart incentives
• Learn to work with CRM tools and player data to drive retention and revenue
• Be the voice of your players - gather feedback, spot trends, and help improve the player experience
• Collaborate with our product, marketing, and support teams to ensure top-level service

🎯 What You Bring:

• Fluent English (C1 or higher) - this is a must
• A genuine interest in people and strong communication skills
• Curiosity, responsibility, and drive - we’ll guide you, but you need to bring the energy
• Any experience in sales, account management, or gaming is a plus - but not required
• Basic comfort with chat tools, emails, and online communication
• Willingness to work in a dynamic, metrics-driven environment

 What We Offer:

• Competitive salary based on your skills and growth (starting from day one)
• Work remotely from anywhere - we care about results, not location
• Full onboarding and training - we’ll help you grow fast
• Smart, kind teammates and a company that values initiative
•  Paid vacation and sick leave
•  A chance to build a real career in iGaming with long-term opportunities
   

Ready to grow with us?

Drop us a message - even if you’re just curious.

We’d love to hear from you.

Possess overall responsibility for the successful planning, execution, monitoring, control, and completion of projects according to the agreed scope, time, cost, and quality criteria.

A solid understanding of the web design process is crucial for this role.

Responsibilities:

Project Management:

- Manage project development from initiation to closure, within budget, timeline, and quality standards. This involves leading the product development team on the projects that typically last 2-3 years.
- Manage day-to-day operational aspects of projects, ensuring smooth progress and addressing challenges.
- Plan and manage project timelines and milestones, ensuring that tasks are completed on time and objectives are met.
- Identify and mitigate project risks to ensure steady progress.

Team management:

- Manage a web development team of backend and frontend developers, a designer, and a QA engineer. Effectively plan and manage the allocation of team members’ time on projects.

Stakeholders management:

- Manage stakeholder communication throughout the lifecycle of website development projects.

Quality management:

- Ensure that the project’s deliverables meet the defined quality standards and stakeholders’ expectations.

Required skills:

- Experience/strong knowledge of Agile, Scrum, Kanban.
Solid understanding of the SDLC.
- Strong knowledge of UX design and ability to guide design teams.
- Fluent in English with excellent communication skills.
- Strong presentational skills: proficiency in direct stakehoder communication and delivering project updates throughout different stages.
- Strong in people management, problem-solving, and decision-making.
- Initiative-driven with a proactive approach to improving project outcomes.

- Excellent self-organization, time management, and prioritization skills.

Availability to work GMT+2 hours (10 am to 7 pm).

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. We’re a Forbes-recognized lovemark brand with the highest eNPS in 2025. Our team consists of more than 300 talented professionals, whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv, Lviv and Warsaw.
 

We are developing Nebula – the biggest brand in the spiritual niche:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 60 million users worldwide;
• Users from 50+ countries;
• 4.8 - our average AppStore rating (with more than 215 thousand ratings).

Having already seen the value that strong UX writing brings to our product, we’re now looking for a fourth UX Writer to help us expand this expertise, ensure a consistent voice and tone across all product flows, and elevate the user experience while supporting our brand and business goals.

Why This Position Will Skyrocket Your Career:
 

• 🌍 Work on a complex and engaging product used by millions, where every word matters.
• 🤝 Join a supportive UX team (7 UX/UI Designers, 2 UX Researchers, and 3 UX Writers) led by Kate Cherenkova, Product Design Lead, — with a strong feedback culture, cross-functional collaboration, and mentorship opportunities.
• 🚀 Grow your expertise with clear grade progression and unlock the opportunity to become a Lead UX Writer as the team scales.

Your impact:

• Craft new copy from scratch based on inputs from growth managers and product teams for new positioning.
• Audit existing funnels and eliminate drop-offs caused by unclear UX, complex text, and hard-to-understand screens.
• Review and optimize current microcopy to boost conversions and encourage desired user behaviors.
• Develop and manage a backlog of hypotheses for UX copy improvements based on ongoing tests and feedback.
• Collaborate with the team to gradually develop a comprehensive, effective copy guide.

About you:
 

• 1 year of experience in UX writing and a solid understanding of basic UX principles.
• Ability to create UX content guidelines, tone of voice manuals, and content matrices.
• Proficiency in American English.
• Deep empathy for users and the ability to see things from their perspective.
• Strong analytical skills to interpret user data and write with a data-informed approach.
• Critical thinking — you don’t just follow briefs, you question them to uncover what’s truly important and purposeful.

Nice to have:



• Deeper knowledge of UX design principles.
• Experience with copy testing.
• Understanding of and experience in developing content strategy.
• Experience in creating and maintaining documentation.

Our benefits:

• Work from the comfort of your home or from one of our offices in Kyiv, Lviv or Warsaw. The choice is yours!
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
• Don't worry about getting the right equipment, we've got you covered if necessary;
• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;
• Keep learning with our extensive corporate library, internal online meetings, and lectures;
• Grow your skills with our training compensation program;
• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;
• Have fun with our online events and team-building activities
   

Here's what our hiring journey looks like: Introductory Call with a Recruiter ➡️ Interview with Product Design Lead ➡️ Skill Assessment ➡️ Final Interview with OBRIO's CPO ➡️ Job Offer.
 

Let's team up and reach for the stars together!
 

More about us on social media: Instagram, LinkedIn, TikTok.

Discover our job openings, refer friends, and get an exclusive behind-the-scenes look at OBRIO by joining our Telegram.