Jobs

JustMarkets is looking for an experienced Head of Infrastructure to lead our engineering operations and maintain a highly loaded, globally distributed trading infrastructure. In this role, you will be solving complex architectural challenges within our hybrid platform, bridging our on-premise trading core (Windows, MetaTrader) with an evolving Linux and Cloud-native ecosystem. You will drive infrastructure automation, as well as lead, mentor, and scale a team of highly skilled engineers.

Responsibilities

• Manage team capacity, resource allocation, and establish effective 24/7 on-call rotation processes for incident response.
• Take ownership of the infrastructure budget (FinOps), optimizing cloud costs across AWS, Azure, and Alibaba
• Lead, mentor, and scale a team of DevOps and Site Reliability Engineers
• Define the hiring strategy, interview candidates, and scale the infrastructure team as the business grows.
• Set up, maintain, and ensure the high availability of the global trading infrastructure.
• Guide the architectural vision of our hybrid infrastructure, balancing established on-premise trading cores with scalable Cloud-Native environments.
• Build and maintain comprehensive platform solutions tailored for our software development teams або 
• Drive the automation of infrastructure using Infrastructure-as-Code (Terraform, Ansible) and build robust CI/CD pipelines.
• Implement and maintain enterprise-level network information security, including DDoS mitigation and infrastructure hardening.
• Collaborate closely with Engineering teams, Product Owners, and C-level stakeholders to align infrastructure roadmaps with business goals.
• Draw up documentation, disaster recovery plans, and instructions for infrastructure operations.
   

Requirements 

• 8+ years of hands-on experience in DevOps, System Administration, or Infrastructure Engineering in high-load environments.
• 3+ years of proven experience in a leadership role (managing teams of 20+ engineers).
• Solid experience with Cloud platforms (AWS, Azure, or Alibaba Cloud) and understanding of global network routing.
• Extensive knowledge and hands-on experience with IaC (Terraform, Ansible) and managing CI/CD pipelines.
• Knowledge of containerization and orchestration (Docker, Kubernetes) and a desire to drive Cloud-Native transformation.
• Strong background in network information security and implementing monitoring tools (e.g., Prometheus, Grafana, Datadog).
• Solid experience in administrating relational databases (MySQL).
• English level: Upper-Intermediate or higher (crucial for stakeholder management and technical documentation).
   

Will be a plus 

• Experience in the FinTech, CFD domain, or High-Frequency Trading.
• Experience managing and scaling MetaTrader (MT4/MT5) server environments.
• Expertise in configuring and managing Windows Server environments and proficiency in PowerShell scripting. 
• Proficiency in one or more programming languages
• Experience with PostgreSQL databases.
• Experience working with enterprise network architectures (BGP, bare-metal servers) and geo-distributed latency optimization.
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Company Description

#1 talent intelligence platform and global leader in recruiting software which serves over 125,000 recruiters around the world.

Project Description

You will work across backend, frontend and mobile surfaces to deliver real, user-facing impact. You will integrate AI/ML-powered features into workflows, own complex integrations, and help evolve a product used at scale. This role is product-focused, integration-heavy, and well suited for engineers who enjoy owning features end-to-end.

Requirments

• Full stack experience at least 5 years — comfortable writing frontend, API, and backend code.
• Expert knowledge of React — production experience required.
• Expert knowledge of any backend MVC JS framework.
• Solid web fundamentals: HTML, CSS, JavaScript.
• Abililty to make correct engineering tradeoffs and own features end-to-end without hand-holding.
• Strong English — async-first, fully remote team.
• GitHub profile or relevant portfolio.

Nice to have: Postgres, Elasticsearch, Kubernetes.

Responsibilities

• Design and implement full-stack features using JS, GraphQL, and TypeScript/React.
• Integrate ML outputs into UI, search, and automations, working closely with AI and data teams.
• Build and maintain APIs consumed by web, mobile, and extension clients.
• Own feature quality including UX guardrails, edge cases, and observability.
• Contribute to scalable architecture across multi-region Kubernetes environments.
• Participate in code reviews, technical discussions, and iterative product delivery.

Tech Stack

The core of the application is written in Ruby on Rails, but more and more services are now being built with just JavaScript. Nevertheless, we prefer candidates with deep JS expertise who also willing to tap into the Ruby world from time to time.

Work conditions

Mon – Fri, 8h/day, overlap with US (EST) at least 6 hours(!).

Interviewing stages

1. HR interview with EchoGlobal
2. Online live coding test via CoderByte
3. Technical interview #1 (incl. screen sharing) // Team Member
4. Technical interview #2 (incl. screen sharing) // CTO
5. Job Offer

We are a software development company building our own iGaming platform and business solutions for Sportsbook operations worldwide.

We are looking for a Security Operations Engineer to help us centralize and optimize our security incident workflows. Your mission is to bridge the gap between detection and remediation by integrating AWS security services and Vulnerability Assessment tools into a single, unified system.
You will focus on refining our security services configurations, organizing monitoring channels, and developing practical playbooks to transform security events into structured, automated actions. We don’t require extensive knowledge of incident management. We need an engineer with foundational AWS skills who’s interested in learning our security services and optimizing them for better maturity.

Requirements:

• At least 3 years of experience as an Information Security Engineer.
• Hands-on experience with AWS Cloud (IAM policies and roles, CloudTrail, CloudWatch).
• Hands-on experience with vulnerability scanning and assessment tools.
• Basic knowledge of incident response processes, including automation integration and playbook development.
• Understanding of authentication and authorization within web services (OAuth, OIDC, SAML).
• Basic knowledge of security solutions such as VPN, WAF, and firewalls.
• Familiarity with cybersecurity frameworks such as ISO 27001 and OWASP Top

Responsibilities:

• Audit and refine existing AWS security configurations to ensure high-quality detection and centralize security telemetry into a unified system.
• Establish and maintain incident classification and registration processes, ensuring all security events are tracked and prioritized.
• Streamline monitoring channels and develop practical Incident Response Playbooks.
• Respond to and mitigate security incidents, conduct root cause analysis, and tune playbooks for improved performance.
• Conduct regular vulnerability scans and assist with remediation efforts.
• Perform security assessments of the company’s cloud infrastructure.
• Collaborate with cross-functional teams to integrate security best practices into development and deployment pipelines.

Nice to have:

• Security certifications
• Prior experience with SIEM/SOC workflows and AWS security tools (Security Hub, GuardDuty, AWS Config) is big plus.

The Interview Process:

• 30 minute Recruiter call.
• 60 minute call with Security Team Lead.

Career Growth & Opportunities:

• Become part of a global leader in iGaming innovation.
• Access to professional development programs and industry events.
• Opportunity to work with top-tier experts in cutting-edge technology.
• Drive real impact in a fast-growing international market.
• Flexible career progression within a scalable and adaptable platform

Working Conditions:

• Vacation: 22 working days per year.
• Sick leave: 5 paid days per year.
• Sick lists: 100% paid with medical certificate up to 10 days per year
• Benefit cafeteria personal limit for health support

Join our passionate and talented team and be at the forefront of transforming the iGaming industry with groundbreaking live tech solutions. If you’re a visionary professional eager to shape the future of iGaming, Atlaslive invites you to apply and drive our continued success in this dynamic market.

Atlaslive — The Tech Behind the Game.

*All submitted resumes undergo a thorough review. If we do not contact you within 5 business days after your application, it means that we are unable to proceed with your candidacy at this time. However, we appreciate your interest in our company and will keep your contact details on file for future opportunities.

We are looking for an experienced, independent, and highly motivated DevOps Engineer with a “get the job done” mindset to take full ownership of our DevOps infrastructure and operations. This is a key role within the tech team, reporting directly to the Head of Engineering, with the mission of designing, building, and maintaining the backbone of our production environment — from CI/CD pipelines to cloud infrastructure and beyond.
 

Key Responsibilities

• Build, manage, and maintain cloud infrastructure and deployment environments (Staging, Production).
• Lead and optimize CI/CD processes end-to-end.
• Ensure high availability, security, monitoring, and performance of production systems.
• Respond to production incidents and be available during off-hours in case of critical issues.
• Design and implement automation tools and scripts to streamline workflows.
• Select, integrate, and manage DevOps tools and platforms that support scalability and reliability.
• Collaborate closely with development and support teams, serving as the primary DevOps authority within the organization.
   

Requirements

• Minimum of 5 years of hands-on DevOps experience in tech-driven environments.
• Proven experience with CI/CD systems (e.g., GitHub Actions, GitLab CI, Jenkins, etc.).
• Solid experience with AWS (required) and Digital Ocean (strongly preferred). Experience with GCP and Azure is a plus.
• Hands-on Linux system administration including bare metal and dedicated servers.
• Strong scripting skills (Bash, Python, or similar).
• Experience with containerization (Docker required). Kubernetes experience is a plus, but comfort with non-containerized workloads is equally important.
• Experience deploying and managing traditional web applications (LAMP, WordPress, PHP) alongside modern stacks.
• Ability to take ownership of unfamiliar applications and create maintenance and update plans — the role includes responsibility for data pipeline and workflow tools such as AirFlow and Snowflake.
• High-level English — both written and spoken.
• Strong sense of ownership — able to independently manage all aspects of DevOps.
• Ability to communicate technical investments in business terms to non-technical leadership.
   

Advantages

• Experience managing applications with significant seasonal traffic spikes.
• Knowledge of DevSecOps and security best practices.
• Experience designing DR and High Availability architectures.
• Experience as the first or sole DevOps hire, building processes from scratch.
• Background optimizing existing infrastructure before building new systems.
• Familiarity with data pipeline and workflow orchestration tools (e.g., AirFlow, Snowflake, or similar).

AdversterX is a marketing and advertising agency with 12 years of experience in affiliate marketing, media buying, and developing technological solutions for traffic management.

Our verticals are iGaming, Adult, Essay, Games,Nutra and Dating industries. We are a highly ambitious and rapidly growing company, and we are now actively working on developing our own products in the Online Casino and Essay fields, while constantly scaling and expanding into new markets. Also, we have a recruiting agency too.

With years of expertise under our belt, we thrive in helping our partners achieve their goals through strategic and data-driven media buying efforts.
AdversterX is a society of digital entrepreneurs united with one goal: to innovate in the digital marketing space.

We are looking for an experienced Affiliate Manager to lead our affiliate marketing efforts. The ideal candidate should have a strong understanding of the iGaming industry, and a proven record of managing successful affiliate campaigns.

We would like to grow our Affiliate manager to the Team leader position. 
 

What you’ll be working on:

• Find and engage new partnerships, maintain long-term mutual cooperation on a win-win basis;
• Support and retention of existing partners to maximise LTV;
• Adjusting tracking and full-cycle setup of the offers/campaigns;
• Daily monitoring and performance optimization of dedicated pool of affiliates: checking stats, confirming bumps or decreases in rates, scaling of profitable campaigns, adding and testing new sources;
• Control on traffic quality and partner’s payouts approval;
• Raising network brand awareness via industry forums/chats activity & participation in conferences (both local and international);
• Regular competitors and trends analysis in terms of new creative approaches, offer monetization models, emerging traffic types, marketing angles and innovative ways of communication with partners.

About you:

• Experience of working in iGaming/betting vertical for more than 2 years;
• Experience with known tracking solutions: hasoffers/affise/cake/in-house or another;
• Practical knowledge of how to set up postbacks for correct stats transfer;
• Understanding of basic affiliate metrics, unit economics and models of cooperation: CPA, CPL, CPS, Revenue Share, EPC, ROI;
• Global understanding of online advertising markets: traffic sources, verticals, monetization models;
• Analytical skills and ability to find growing points;
• Experience in creating technical tasks for designers/developers: landing pages, functional tuning, etc.;
• Participation in events/conferences;
• English language level - B2.

Why work with us?

• No bureaucracy or micromanagement;
• Cool & creative international team worldwide;
• Flexible working hours, full remote;
• Educational program, tailored for our business needs;
• English lessons;
• Paid time-offs (21 working days of vacations, 14 working days of sick leave);
• No time trackers;
• Paid events/conferences.

Intetics Inc, a leading global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a talented Junior Recruiter to join our team.

What you will do:

• Attract candidates through various job platforms;
• Advertise open roles on various channels;
• Reach out to potential candidates and build relationships for future job opportunities;
• Work closely with different departments to forecast staffing needs;
• Screen, interview, and make sure every candidate leaves with a great impression of us (whether hired or not);
• Manage candidate pipelines and ensure timely communication throughout the hiring process;

Requirements

•Excellent communication skills of written and spoken English (B1+);
•At least 0.3 — 1 year of Talent Acquisition or Recruitment experience (any field, IT experience is not required)
•Good time management skills with the ability to juggle various open positions;
•Experience with recruiting candidates through different job websites, sourcing skills;
•Having an eye for detail and high work-quality standards;
•Open, easy-going personality.

Must-Have Skills: • Slack API / Slack App Development – 3+ Years • Microsoft Teams API / Teams App Development – 3+ Years • Node.js – 5 Years • React.js – 5 Years • TypeScript – 5 Years • Next.js – 5 Years

Company Overview: We are partnering with a well-funded, early-stage startup that is bringing modern AI to the enterprise service management space. Their platform lives inside Slack, turning internal help and support channels into intelligent, automated workflows — resolving employee questions faster through AI-powered ticketing, routing, and resolution. They’re backed by top-tier venture capital and notable angel investors from companies you’d recognize. If you’re passionate about creating outstanding software that delights users and want to work with cutting-edge technology, this is a great opportunity.

About the Role We’re looking for a Senior Integrations Engineer to join the core Platform team. In this role, you’ll architect, build, and scale deep integrations with Slack and Microsoft Teams — the two primary surfaces through which the platform delivers AI-powered ticketing, routing, and resolution to enterprise customers. Beyond messaging platforms, you’ll connect the product with the broader SaaS ecosystem (identity providers, HR systems, ticketing tools) and help shape the integrations infrastructure using Temporal to orchestrate complex workflows. This is a high- impact role where you’ll collaborate across product, platform, and engineering to make the product seamlessly fit into customers’ existing environments. This role is available as a part-time contract engagement with a clear path to a full-time position for the right person. We’re looking for someone who can demonstrate strong ownership and delivery from day one.

What You Will Do:

Build and maintain production Slack and Microsoft Teams integrations — including bot interactions, slash commands, message actions, adaptive cards, and real-time event handling via each platform’s APIs and SDKs • Extend platform capabilities across both messaging surfaces, ensuring feature parity, UX consistency, and reliable event processing between Slack and Teams deployments • Design, build, and maintain integrations with third-party systems such as identity providers, ticketing platforms, collaboration tools, and HR systems • Own and evolve Temporal-based integration orchestration workflows for reliable, stateful, and long-running processes • Define and implement scalable integration patterns that can be reused across multiple connectors • Improve integration infrastructure including CI/CD workflows, testing frameworks, and monitoring • Work within a TypeScript monorepo (TurboRepo) to build modular and composable integration services • Implement observability and reliability best practices — metrics, retries, error handling • Partner with customer success and product teams to troubleshoot, optimize, and improve integration behavior in production • Support internal tooling and UI components built with Next.js and React to configure and manage integrations

What We Are Looking For: • Proven experience building and shipping Slack integrations (Bolt SDK, Block Kit, Events API, Socket Mode) in production environments • Proven experience building and shipping Microsoft Teams integrations (Bot Framework SDK, Adaptive Cards, Graph API, Teams Toolkit) in production environments • Strong experience with Next.js, React, and TypeScript/Node.js • An eye for detail and the ability to implement scalable architecture • Proficiency with modern development tools including TurboRepo for monorepo management and experience with TailwindCSS/ShadCN • Skilled at diagnosing issues and devising efficient solutions in complex systems • A mindset toward automating repetitive tasks to improve efficiency and consistency • Strong communicator who enjoys collaborating across teams • Passionate about staying current with emerging technologies and continuously improving

Stack Kotlin · Jetpack Compose · Coroutines · Flow

We build fully in Kotlin — no legacy Java. UI is done with Jetpack Compose, Coroutines handle async work cleanly, and Flow drives reactive data streams across the app.

What you'll do Build and own Android features used by millions of users.

What we need

• 3+ years of Android development (Kotlin / Compose)
• Strong product sense and clean code mindset

• Based in: Lithuania · Slovenia · Netherlands · Ireland · United Kingdom

   

What you get

• Performance-driven bonuses + equity
• 100% paid health insurance
• Real impact at scale

We are looking for a Senior-level freelance engineer with proven, hands-on experience in backend and systems development (Python and C++) for drones, UAVs, or robotic platforms. This role involves building critical software that directly powers autonomous aerial operations, from onboard systems to mission control infrastructure.

What you’ll do

• Design and develop backend services for mission control and monitoring of autonomous drones
   
• Build reliable data pipelines to process and analyze telemetry in real time
   
• Implement and maintain communication protocols (MAVLink over UDP/TCP)
   
• Integrate with PX4 or ArduPilot flight stacks and extend/customize C++ components when needed
   
• Contribute to software deployment on embedded platforms (e.g., Raspberry Pi, NVIDIA Jetson)
   
• Collaborate remotely with robotics, hardware, and frontend teams to deliver end-to-end UAV solutions
  
   

You have

• Mandatory: production-level experience building software for drones/UAVs or robotic platforms
   
• Strong Python expertise (Asyncio, FastAPI/Flask, or similar frameworks)
   
• Solid C++ experience in robotics, real-time systems, or embedded development
   
• Practical experience with PX4 or ArduPilot flight stacks
   
• Hands-on experience with MAVLink protocol
   
• Strong understanding of UAV/robotics development workflows
   
• Experience working in Linux environments
   
• Hands-on knowledge of Docker and containerized deployments
   
• Git and version control best practices
   
• Experience designing and maintaining CI/CD pipelines
   
• Solid understanding of networking concepts (UDP/TCP, DHCP, traffic debugging tools)
  
   

Nice to have

• Experience with software deployment on embedded hardware platforms
   
• Experience with telemetry visualization or monitoring dashboards
   
• Familiarity with video streaming technologies (depending on the team assignment)
   
• Exposure to cloud-based infrastructure (AWS, GCP, or Azure)
  Prior work in Agile, cross-functional robotics teams
  
   

What we offer

• Freelance / hourly paid (long-term collaboration possible)
   
• Competitive rate based on expertise and contributions
   
• 100% remote & flexible working hours
   
• Direct involvement in cutting-edge UAV and robotics projects
   
• A motivated international team where your work has a real impact on live autonomous systems
  
   

👉 Proven PX4 or ArduPilot experience is required. If you bring practical UAV/drone software expertise (Python + C++) and understand real-world robotics workflows, we’d be excited to talk with you.

Devico is looking for a IT Recruiter to work together with our team on vacancies from Trainee to Senior level. Most of the time, we work with technical roles for our clients, such as developers and QAs. You'll also have the opportunity to work on non-tech roles for our marketing and sales teams.

Joining us, you will be a part of the recruiting team and work closely with the HR team. Our recruiting team consists of a Head of Recruiting and a Middle Recruiter. We are also planning to hire a sourcer to work together on challenging vacancies. Each person works with 3-5 vacancies, depending on their complexity. We have weekly team meetings where we discuss new ideas and challenges we face, share experiences, and plan our work. Together with us, you can improve your expertise in IT recruiting and become a strong specialist.

Responsibilities:

• Manage the full recruitment cycle, from sourcing and interviewing candidates to negotiating offers.
• Source candidates across various platforms, including LinkedIn and professional communities.
• Conduct pre-screen calls to assess both technical fit and soft skills of candidates.

• Maintain a positive candidate experience during the recruitment process.

   

Requirements:

• Preferably 3+ year of experience in IT recruiting (we also consider candidates who have just completed recruiting courses).
• English proficiency at the Upper-Intermediate level for communicating with English-speaking candidates and managing documentation.
• Understanding of basic IT concepts, roles, and technologies.
• Excellent communication skills and the ability to build trusting relationships with candidates and hiring managers.

• Experience with various sourcing tools, including LinkedIn Recruiter, Boolean search, and X-Ray search.

   

We offer:

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and professional development (we cover courses and recruiting tools).
• Flexible work schedule in a remote work format.
• Free English classes.
• Medical Insurance.
• Paid vacations and sick leaves.

About the Role

We are looking for a skilled Platform Engineer to join our payments team. In this role, you will be responsible for integrating and maintaining payment providers across multiple platforms, resolving technical issues, and developing robust payment solutions. You will work closely with product, QA, and business teams to ensure seamless payment flows for our customers worldwide.

Key Responsibilities
• Configure payment providers across multiple platforms, including PayAdmit, Corefy, and similar PSP/orchestration solutions.
• Manage end-to-end setup of payment methods, merchant accounts, routing rules, and cascading logic within payment platforms.
• Investigate, debug, and resolve bugs and issues related to payment processing, transaction failures, and provider integrations.
• Build and maintain RESTful APIs and webhooks to connect internal systems with third- party payment gateways.
• Monitor platform performance, transaction success rates, and provider uptime; proactively identify and address bottlenecks.
• Collaborate with QA engineers to write and maintain automated tests for payment flows.
• Participate in code reviews, technical discussions, and contribute to architectural decisions.
• Write clear technical documentation for integrations, configurations, and internal processes.

Required Qualifications
• 2+ years of experience in software development or platform engineering, with a focus on payment systems.
• Hands-on experience configuring at least one payment orchestration or PSP platform
(e.g., payAdmit, Corefy, Checkout.com, Stripe, Adyen, or similar).
• Solid understanding of REST APIs, JSON, and webhooks.
• Experience with debugging tools, log analysis, and monitoring platforms.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication skills in English (written and verbal).

Nice to Have
• Familiarity with multiple payment platforms and provider ecosystems.
• Knowledge of PCI DSS compliance requirements and secure coding practices.
• Experience with cloud infrastructure (AWS, GCP, or Azure).
• Familiarity with containerization tools such as Docker and Kubernetes.
• Understanding of financial reconciliation, chargebacks, and settlement processes.
• Develop and maintain integration code for payment providers using Java, PHP, and/or Node.js.
• Proficiency in one or more backend languages: Java, PHP, or Node.js.

What We Offer
• Competitive salary and performance-based bonuses.
• Flexible working hours and remote-friendly environment.
• Opportunity to work with a global payments ecosystem and cutting-edge fintech products.
• Professional development budget and conference attendance support.
• Collaborative, transparent, and growth-oriented team culture.
 

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

 

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

 

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

We are looking for a skilled Photo Retoucher to join our creative flow. You will be working with a wide variety of genres — from breathtaking landscapes and macro shots to street photography, portraits, and wildlife. Your main task will be to deliver high-quality, natural-looking results using Luminar and processing RAW files.

Required experience:
 

• At least 6 months of professional retouching experience
• MacBook with an M1 chip (or newer) is a must for optimal software performance
• Active PE (Individual Entrepreneur Group 3) status is required for contracting
• Deep understanding of RAW processing
• Ability to achieve a specific visual result and, more importantly, clearly describe your workflow step-by-step
• A strong eye for detail and a commitment to natural-looking retouching (avoiding over-processed looks)
  
   

Key responsibilities:

• Process a diverse range of photography: landscapes, street, portraits, macro, nature, and animals
• Work with a pre-agreed monthly volume of photos
• Maintain consistency and high quality across different genres

What to expect when you apply

• An interview with our Talent Acquisition Manager
• Test task to show your skills
• Management interview
• And finally, your job offer!

About the role

We are a fast-growing Payment Service Provider (PSP) working in the high-risk fintech segment.

Right now, we are building a new unified payment platform, consolidating several existing systems into one scalable solution.

We are looking for a Business Analyst who will play a key role at the intersection of business, product, and engineering — translating complex payment processes into clear and actionable specifications.

 What you will do

🔹 Requirements & Documentation

• Gather business requirements from stakeholders (product, risk, compliance, merchants)
• Write clear specifications, user stories, and acceptance criteria
• Model business processes (BPMN 2.0, AS-IS / TO-BE)
• Maintain documentation (Confluence / Notion)

🔹 Payment Processes

• Describe and optimize payment flows:
  • authorization
  • settlement
  • refunds
  • chargebacks
• Analyze transaction routing logic (smart routing, waterfall)
• Support integrations with PSPs and acquirers (REST API)
• Participate in platform consolidation and migration

🔹 Collaboration

• Work closely with Product, Engineering, and QA
• Participate in Agile ceremonies (grooming, planning, demos)
• Align with compliance and risk teams (PCI DSS, AML/KYC)

• Prepare materials for internal teams and merchants

   

 Requirements

🔹 Must-have

• 3+ years as Business Analyst / Systems Analyst
• Experience in fintech / payments / banking
• Strong understanding of payment lifecycle
  (authorization → capture → settlement → reconciliation)
• Experience working with REST APIs (Postman / Swagger)
• BPMN / UML knowledge
• Experience with Agile / Scrum
• Strong English communication skills

🔹 Nice to have

• Experience with PSP / acquiring / PayFac
• Knowledge of ISO 8583 / ISO 20022
• Experience with chargebacks / disputes / rolling reserves

• Experience in platform migration projects

   

What we offer

• Work on a real fintech product in the high-risk domain
• Participation in building a scalable payment platform
• Close collaboration with product and tech teams
• Flexible work format (remote / hybrid)
• Opportunity to influence product decisions
• Professional growth in fintech

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer

About the role

We are looking for a Senior Data Engineer / Data Analyst to become a key link between data and product decisions. You will work with transactional data from a payment platform, build reliable analytics infrastructure, and turn raw data into business insights for C-level and the product team. This role combines deep technical data work (pipelines, DWH, modeling) with product analytics (approval rate,
fraud patterns, A/B tests). The ideal candidate is equally comfortable writing optimized SQL queries and explaining complex patterns to a non-technical audience.

This role combines:

• data engineering (DWH, pipelines, modeling)

• product analytics (metrics, A/B tests, fraud patterns)

   

What you will do

🔹 Data Engineering

• Build and maintain DWH for transactional data
• Develop ETL/ELT pipelines (dbt / Airflow / scripts)
• Design data models (fact/dimension tables)
• Ensure data quality, monitoring, and performance optimization

🔹 Product & Business Analytics

• Analyze key metrics:
  • Approval / Decline Rate
  • Chargebacks / Refunds
  • Fraud patterns
  • PSP performance
• Build dashboards (Metabase / Tableau / etc.)
• Run A/B tests and analyze product changes
• Deliver insights to product and leadership

🔹 Routing & Fraud Analytics

• Analyze routing efficiency
• Identify fraud patterns (velocity, geo, BIN)
• Propose improvements for routing logic

🔹 Collaboration

• Translate business needs into data solutions
• Communicate insights clearly to non-technical teams

• Proactively identify anomalies and opportunities

   

Requirements

🔹 Must-have

• Strong SQL (complex queries, optimization)
• Experience with PostgreSQL / ClickHouse / BigQuery
• Python for analytics (pandas, numpy)
• Experience with dbt / Airflow (or similar tools)
• Experience with BI tools (Metabase, Tableau, etc.)
• Understanding of A/B testing and statistics
• 3+ years in Data Analyst / Data Engineer role
• Experience with transactional / financial data

🔹 Nice to have

• Experience in fintech / PSP / acquiring
• Fraud analytics experience
• Kafka / streaming
• Understanding of PCI DSS / GDPR

What we offer

• Work with real transactional data from a payment platform — challenging and rewarding
• Direct influence on product decisions through data
• Modern stack: ClickHouse / BigQuery, dbt, Python, Airflow
• C-level access — your insights go directly to leadership
• Flexible work format: Remote / Hybrid
• Competitive compensation + salary review every 12 months
• Budget for education and conferences (Data Engineering, Payments)
• A team with deep fintech and high-risk vertical experience