Jobs

Hiring a Chief of Staff with fluent English who is smart and meticulous. Benefits: top pay, vital healthcare service, happy customers, stable employment, unlimited vacation.

As a Chief of Staff, you’ll work very closely with a Y Combinator funded CEO to support them across a wide range of projects. You'll see how to build a profitable, capital-efficient business, and learn the skills you need to be a founder or CEO in the future.

About us:

• Stealth-mode healthcare startup. We make it easy and cheap to buy high-quality healthcare services so that every patient can get the care they need.
• Small, Remote Team. We’re a 10 person team based in the US and Ukraine.
• Profitable. So we offer stable employment.

Job Benefits:

• High salary. $5,000 - $7,000 (gross) per month.
• Learning. Learn how every aspect of a successful startup works.
• Mission-driven. Help build the Amazon for healthcare; make healthcare affordable and accessible.
• Work remotely. Remote-first team, with flexibility as to when and how you work.
• Great product. Customers love our product.
• Unlimited vacation days. Take time when you need it.

What you’ll do:

• Recruiting. Hire top 1% engineers and support agents.
• Special projects. Drive forward strategic projects and initiatives.
• Manage vendors. Manage key vendor relationships.
• Complex customer support. Handle the most sensitive customer problems.
• Admin. You’ll process payroll and take meeting notes.
• US east coast hours. You’ll work East Coast US Hours Monday through Friday. 

Job requirements:

• Fluent English. Both written and spoken.
• Operational excellence. You are disciplined, create and follow checklists, and get all TODOs done.
• Ability to influence people. You get other people to do what you want.
• Strong interest in Business. You enjoy consuming an extraordinary amount of content on business.
• Perfectionist personality. You enjoy quality and craftsmanship for its own sake.

A technical background is nice to have, but not required. 

Recruiting process:

• An online assessment followed by three interviews over Zoom.
• We’ll reply within 1 business day after each recruitment step.

Hi!

We’re helping our client — a leading CBD SEO company — expand their team! They’re growing fast and looking for a friendly, goal-oriented Customer Success Manager to join their remote team. In this role, you’ll support clients from the USA and Europe, ensuring they get the most value out of the company’s services while building long-term relationships.

                 
Responsibilities: 
• Build and maintain strong, long-term relationships with clients from the USA and Europe.

• Guide clients through our services, ensuring they achieve maximum value.

• Proactively identify client needs, resolve inquiries, and provide tailored solutions.

• Ensure a positive and consistent customer journey.

• Track, document, and follow up on client requests within agreed timelines.

Requirements:

• 1+ year of experience in Customer Success, Account Management, or a similar client-facing role.

• Background in Software, IT, or Digital Marketing (or strong customer success/service experience in related industries).

• English level: Upper-Intermediate (B2+) or higher with strong speaking and writing skills.

• Degree in IT, linguistics, or equivalent work experience.

• Strong communication and conflict-resolution skills.

• Creative problem-solver with a client-first mindset.

• Experience in SEO is a plus (but not required).

What We Offer:

• 100% remote work – from anywhere in the world.

• Flexible schedule (after the test period).

• Competitive salary + ROI bonuses in USD.

• Growth opportunities in a fast-evolving industry .

• Work exclusively with clients from the USA and Europe (no CIS projects).

Join us and play a key role in helping our clients succeed while growing professionally in an open and supportive team!

Description

We are looking for active colleagues who understand not only theoretically, but also practically the meaning of the term "customer orientation" and are ready to join the customer support service in an international company.
If you are systematic, responsible, attentive to details, you like to communicate with people, then we would love to meet you!
 

Requirements

• At least 2+ years of experience in customer service, support, care, or other relevant roles;
• Tech-savvy and proficient in computer software and able to learn new tools;
• Knowledge of English C1, Russian (optional) B2, other foreign languages (optional);
• Ability to communicate effectively in person, over the phone, via text;
• Strong leadership skills and the ability to work with others to resolve customer complaints;
• Self-motivated and able to multitask and pay close attention to small details;
• Ability to provide answers to customer requests as well as resolutions for various issues that may arise;
• Ability to prioritize tasks and complete them in a very high-pressure environment;
• Ability to work in a collaborative and team-oriented environment.

Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, or chat;
• Identify customer needs and provide them with helpful and relevant information;
• Ensure a high level of customer satisfaction with products, services, and features;
• Address and resolve customer complaints efficiently;
• Collaborate and coordinate with colleagues when necessary;
• Process orders, forms, and various requests;
• Have in-depth knowledge of the company’s products and be ready to answer any customer questions;
• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Handle “lost and found” items effectively.

Work schedule

• Around 210-hour work month, shift schedule.
• Shifts: 8 -10 hrs (Night or Day shifts)
• We provide 24/7 Customer support to our clients (3 different shifts according to GMT +3 timezone)
• Fully remote work (excluding the sanctioned countries).

Contract details

• A temporary contract until April 20, 2025. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2025.
• The first month focused on training and learning;
• From the second month onward, performance will be evaluated based on KPI metrics.
   

Salary Range

• 1 month of paid training that will help you to know everything about the company
• 700 EUR/monthly during the training and probationary period (1st month);
• Starting from the 2nd month, you will have individual KPIs based on the speed of response, ticket resolution, etc., which will allow you to earn not less than 1500 EUR/month

Selection process

1. Group interview;
2. Competency-based Interview;
3. Reference check and offer.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.
Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 500 different payment methods and cater to clients worldwide.

We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform.

If you're about ownership, communication, and impact — welcome aboard! 🚀

🎯 Who we’re looking for:

- Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.

- FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.

- Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.

- Calm decision-maker who stays focused and effective under pressure.

- Tech-comfortable professional who understands API documentation and can guide clients through it.

- Responsible team player who takes ownership instead of shifting blame.

- Proactive problem-solver who anticipates client needs and offers solutions before issues arise.

✨ Bonus points if you:

- Speak German, French, or Spanish (Upper-Intermediate+).

- Have experience working with APAC clients or in High-Risk segments.

- Are curious about tech and enjoy digging into product features.

💼 What you’ll do:

- Build long-term relationships with your clients, not just reply to tickets.

- Stay on top of their experience: gather feedback, uncover issues, track satisfaction.

- Prioritise, sort and process their requests — from ideas to action.

- Collaborate with integration, product, and dev teams to deliver value fast.

- Keep clients informed, calm, and confident in our support.

- Spot upsell/cross-sell opportunities and grow accounts.

- Reduce churn and help ensure retention and renewals.

- Help us make our platform even better based on what you hear from the field.

🎯 Your goals as CSM at Corefy:

- Build strong, trusting relationships with clients.

- Ensure successful onboarding and continued product usage.

- Help clients solve problems before they become blockers.

- Be the voice of the customer inside the company.

📌 Our hiring process: HR Interview → Call with the Hiring Manager → Interview with Head of Department → Offer 🎉

⭐ What we offer:

🔹 Growth & Ownership

- Salary in foreign currency + tax compensation

- Clear growth paths & Corefy Academy for FinTech expertise

- External education reimbursement — we want you to level up

- Open-door policy with the C-level — your ideas will be heard

🔹 Culture that Energises

- Your work matters and makes impact

- You’ll co-create better customer journeys, not just follow scripts

- Fun & meaningful team events — we love to celebrate and learn together

🔹 Work Environment that Works for You

- Choose what suits you best: work remotely or from our cozy office in Kyiv

- Flexible 8-hour schedule, 20 vacation days + 10 paid sick days

- Mental wellness matters — we cover sessions with the psychologist of your choice

- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV — we can’t wait to meet you! 📩

We're looking for an initiative and experienced Live Operations Manager to join our TechTeam. If you have a knack for data analysis, can effectively organize processes, and strive for exceptional results, this is the role for you.


In this position, you'll be responsible for:

• Setting tasks for copywriters, designers, and layout designers.
• Database management: replenishment, segmentation, and optimization.
• Analysis and reporting on the effectiveness of current operations.
• Owning Live Operations planning, clearly defining and setting up in-product actions and promotions using the necessary tools.
• Collaborating with the Product team to define promotion and event strategies.
• Running global in-product events for various user segments.
• Interacting with other departments for joint campaigns.

What skills do you need:

• 1+ years of experience as LiveOps manager
• Experience in user segmentation, micro-segmentation, profiling, and migration monitoring.
• Proficiency with analytics.
• Creativity, independence, responsibility, and a strong results-oriented approach.
• Excellent written Ukrainian and English.
• Perseverance and attentiveness.

Will be a plus:

• Experience in the iGaming industry.
• A great collaborator.
• Passionate about doing the right thing.

Behavioral Competencies:

• Business insight: You have a nose for business and use your insights to impact commercial drivers. You're competitive.
• Collaborates: You're a team player, working effectively with others across the organization to get things done.
• Communicates effectively: You can communicate credibly and effectively across a range of channels and audiences.

What do we offer:

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 500 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.
 

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS → Offer 🎉

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (we may introduce night shifts in the future with proper rotation).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

Syteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector.

We invite a Pre-sales Engineer (German Speaking) who is excited about technology to join our team. You will learn from our experts and get a unique experience to become an expert yourself.

Responsibilities:

Product Demonstrations: The core responsibility. This involves preparing and delivering compelling, customized product demos to potential customers and partners.

Answering Technical Questions: Acting as the primary technical point of contact for the sales team and customers throughout the sales cycle.

Proof of Concept (POC) & Pilot Support: Designing, implementing, and supporting technical trials to prove the product's value in the customer's environment.

RFP/RFI Response: Providing detailed, accurate technical content for Requests for Proposal (RFPs) and Requests for Information (RFIs).

Sales Team Enablement: Training the sales team on new product features, technical talking points, and how to position the solution against competitors.

Cross-Functional Collaboration: Working closely with the Product, Support, and Marketing teams to ensure a cohesive go-to-market strategy.

Attending Industry Events: Representing the company at conferences and trade shows Post-Sales Handoff: Assisting the Customer Success team with a smooth transition after a deal is closed, ensuring the customer's technical requirements are clearly understood.

Requirements:

Work Authorization: The candidate should live in Europe (preferable in the Germany, but also we considering candidates from other Europe countries).

Education: A bachelor's degree in computer engineering is preferable. Equivalent qualifications in related fields will also be considered.

Work Experience:  2+ years of work experience.

Technical Proficiency: Understanding of cybersecurity principles.

Exceptional Communication: The ability to explain complex technical concepts to both technical and non-technical audiences.

Problem-Solving: The ability to think on one's feet and address unexpected questions or challenges during a live demo.

Active Listening: The skill to listen and understand a customer's main points and translate them into a technical solution.

Product Expertise: Ability to quickly learn and master our product's features, architecture, and deployment models.

Business trips: Willing to travel to customer locations all over the Europe and representing the company at conferences.

Languages: English and German -Upper-Intermediate and higher.
 

Our benefits:

Work with a well-known cybersecurity product

High-level partners around the world

Team of the experts and continual exchange of experience

Career development and professional growth

Flexible work hours, and working remotely

Necessary equipment provided (laptop, accessories)

If you are interested in this position, please send us your detailed CV.

Why this role exists
We’re expanding and need a phone-first pro to re-engage past clients, retain upcoming renewals, and surface cross-sell opportunities (homeowners, life, business, etc.). You’ll be the warm, human voice that moves clients from “maybe later” to “let’s quote today,” then hand off to licensed agents.

What you will own

- Win-backs: Call former clients, uncover blockers, and reactivate policies or set agent appointments.

- Cross-sell discovery: Identify additional needs and book quotes with licensed agents.

- Documentation: Clean, complete notes and dispositions in CRM for every touch.

Must-have
- Fluent English + Ukrainian + Russian; clear, confident phone presence.

- Proven outbound calling in retention/win-back/inside sales or account management (B2C preferred).

- Comfort with US business hours and scripted

- CRM experience

Preferred (but not required):

- Previous exposure to U.S.-based customer service or virtual sales roles.

Training & Tools Provided

- Internal Loom videos with step-by-step quoting and process tutorials.

- One-on-one guidance to ensure comfort with systems and scripts.

- A company-issued PC with pre-installed software for tracking and quoting.

- Setup for phone system integration 

Hours: 4:00–8:00 PM Kyiv (UTC+3), may be increased if possible
Growth Path: Promotion to Customer Support Team Lead in 3–6 months based on results

Compensation & incentives
- Hourly base for part-time (4 hours/day to start).

- Performance pay: per reactivated policy, per cross-sold line, and monthly target bonus.

Why this role exists
We’re expanding and need a phone-first pro to re-engage past clients, retain upcoming renewals, and surface cross-sell opportunities (homeowners, life, business, etc.). You’ll be the warm, human voice that moves clients from “maybe later” to “let’s quote today,” then hand off to licensed agents.

What you will own

- Win-backs: Call former clients, uncover blockers, and reactivate policies or set agent appointments.

- Cross-sell discovery: Identify additional needs and book quotes with licensed agents.

- Documentation: Clean, complete notes and dispositions in CRM for every touch.

Must-have
- Fluent English + Ukrainian + Russian; clear, confident phone presence.

- Proven outbound calling in retention/win-back/inside sales or account management (B2C preferred).

- Comfort with US business hours and scripted

- CRM experience

Preferred (but not required):

- Previous exposure to U.S.-based customer service or virtual sales roles.

Training & Tools Provided

- Internal Loom videos with step-by-step quoting and process tutorials.

- One-on-one guidance to ensure comfort with systems and scripts.

- A company-issued PC with pre-installed software for tracking and quoting.

- Setup for phone system integration 

Hours: 4:00–8:00 PM Kyiv (UTC+3), may be increased if possible
Growth Path: Promotion to Customer Support Team Lead in 3–6 months based on results

Compensation & incentives
- Hourly base for part-time (4 hours/day to start).

- Performance pay: per reactivated policy, per cross-sold line, and monthly target bonus.

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Billing Support Specialist to our team.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;
• Troubleshoot technical issues with payment systems and software to support payment processing;
• Initiate escalation of issues to the technical or financial team and payment providers as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• Ability to understand customer needs and resolve issues appropriately and professionally;
• Communicate effectively through clear, concise written documentation;
• English language from Intermediate level;
• Ability to work in high workload conditions;
• Good ability to prioritise tasks and meet deadlines.

Nice to have:

• Experience in resolving issues related to the payments industry;
• Experience of working with other internal departments, including technical teams.

We offer:
 

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:
 

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:
 

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:
HR Interview — Interview with Team Lead

The project: a global leader in Network Security Policy Orchestration, empowering enterprises to streamline and automate the management of security policies across complex, heterogeneous environments. Our cutting-edge solutions help organisations reduce risk, ensure compliance, and accelerate business agility.

Remote, full-time

Working Schedule: 15.30-00.00 Kyiv time Mon-Fr

Responsibilities:

• Provide technical support via email and remote sessions.
• Troubleshoot and resolve issues related to our software suite and underlying operating systems.
• Maintain and manage your individual ticket queue, ensuring timely and professional communication.
• Act as a liaison between customers and internal technical teams.
• Document best practices and contribute to the knowledge base.
• Develop a deep understanding of customer environments to provide tailored support.

Requirements:

• English proficiency at B2 level or higher
• Minimum 2 years of experience
• Implementation/operations of Linux servers and virtualization
• Implementation/operations of network/security systems.
• Prior experience in a customer-facing technical role.
• Strong understanding of networking concepts, including Routing, NAT, and advanced TCP/IP.
• Excellent interpersonal, verbal, and written communication skills.

• Strong analytical and critical thinking abilities.

   

Would be a plus:

• Scripting skills in Perl, Python, or BASH are a plus.
• Experience with firewall administration/configuration (e.g., Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet).
• Experience working with Kubernetes (K8s) and complementary services.

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues. There is a paid trial period of 2 months for this position.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficient in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 12АМ 8 AM (night shifts).
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Description of the project and team:

We are seeking a passionate and experienced Support Engineer for one of our projects.

Expected duties are:

• Manage and resolve L2 support tickets by diagnosing, troubleshooting, and resolving incidents related to specific applications.
• Triage and escalate complex issues to L3 support or product teams, providing detailed incident reports and necessary context.
• Communicate with L1 support and end-users to gather incident details, understand the impact, and update on resolution progress.
• Document solutions and troubleshooting steps to build a knowledge base and streamline future incident resolution.
• Monitor application performance and alerts to proactively identify and address potential issues before they escalate.

• Collaborate with L3 and product teams to improve incident management processes, share insights, and reduce recurring issues.

   

Required skills and experience:

• 2+ years of experience as a Support Engineer 
• High agency, self-motivation, and a hands-on approach to problem-solving
• Excellent communication skills and the ability to work in a fast-paced, collaborative environment
• Fluent in English

We are a fast-growing SaaS platform helping tree care companies streamline operations across North America. We’re looking for a strategic and hands-on Implementation & Support Team Lead to own the post-sale customer journey: driving onboarding success, technical support quality, and long-term retention.

You’ll report to the Chief Customer Officer and work closely with cross-functional teams to lead both implementation and tech support operations. This role blends process optimization with team leadership to deliver seamless client experiences and prevent churn.

What You’ll Do:

• Lead both the implementation and support functions, ensuring smooth onboarding and top-tier client service
• Improve and scale onboarding workflows, support processes, and team operations
• Monitor KPIs like onboarding completion, ticket resolution time, and CSAT
• Act as a point of escalation for client issues and coordinate across Sales, Product, and Success
• Drive churn prevention by identifying early risk signals and ensuring proactive client engagement
• Build documentation, SOPs, and knowledge base content to support scalable growth
   

What You’ll Bring:

• 2+ years in SaaS onboarding, support, or customer success
• 1+ year of experience leading teams or managing cross-functional projects
• Strong process and customer mindset with a data-driven approach
• Excellent communication and organizational skills
• Experience with tools like Zendesk, Intercom, Jira, or Pipedrive
   

Nice to Have:

• Startup or fast-scaling SaaS experience
• Familiarity with APIs, CRM integrations, or field service industries
• Background in team training, change management, or support documentation
   

What We Offer:

• Only remote work
• Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
• Paid vacation;
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.