Jobs Customer/Technical Support

We are looking for a strong L3-L4 Support Engineer who will act as a technical leader within the support team on a large-scale enterprise project.

This is a hands-on role. Your primary responsibility will be to investigate and resolve complex production issues, while also supporting the team in handling incidents and escalations.

This is not a pure management position. You will stay deeply technical and work directly with production systems, while taking ownership of complex cases and supporting the team in day-to-day operations.

Responsibilities

• Investigate and resolve complex production issues at L3-L4 level, performing root cause analysis and ensuring long-term fixes.
• Work with SQL queries, logs, system behavior, APIs, and integrations to troubleshoot both server-side and client-side issues.
• Support and maintain enterprise systems such as Billing, CRM, and Rating, including participation in system implementation, releases, and post-release support
• Act as a go-to person for complex cases and escalations, serving as the first escalation point for critical technical issues.
• Support team members in troubleshooting, help prioritize and unblock critical tasks, and ensure incidents are properly investigated and resolved.
• Distribute workload within the team, monitor progress, and ensure no tickets are stuck and SLA targets are consistently met.
• Participate in organizing shift-based support, including planning and maintaining shift rotations to ensure proper coverage.

• Communicate with customers on complex issues, handle escalations and critical incidents, and ensure timely resolution within SLA.

   

Requirements:

• 5+ years of experience in technical or production support
• Strong experience at L3-L4 level with independent troubleshooting
• At least 2 years of experience in a Team Lead or senior support role
• Strong hands-on skills in SQL
• Experience troubleshooting complex systems
• Strong root cause analysis skills
• Ability to understand system architecture and end-to-end flows
• Experience working with APIs, integrations, logs, and production environments
• Willingness to work in a shift-based schedule
• Experience organizing and managing shift rotations for a support team

• Languages: Ukrainian - Native; English - Advanced.

   

Nice to have

• Experience with Oracle
• Linux at an advanced user level
• Background in QA or development
• Experience with enterprise systems such as billing, telecom, or energy.

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Hello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Representative to join our team, who will grow and develop with us

What do we offer?

• PTO: 21 vacation days + 12 paid days off + 7 sick days (more if needed);
• Remote, flexible schedule (there are also ~4 night shifts/month with extra pay);
• Internal growth & career development - many of our managers and team leads have grown into their leadership roles from within the company;
• Company-paid learning (English courses, tools);
• Employee referral program;
• Ability to influence processes: we are open to initiatives and improvements.
• KPI that depend on clients` positive review on sites (like TrustPilot)

• A smooth onboarding process (platforms with all the necessary information + regular meetings with the team lead) 

   

We expect that you:

• 6+ months in customer support (Intercom/Zendesk experience is a plus) 
• We have clients worldwide, so written B1-B2 English is a must for us; 
• The desire and ability for quick learning of technical info (with out help, of cource) 
• Result-driven: solve complex client cases effectively 
• AI-first mindset - we love team initiatives! If you know better tools or approaches, we'll test and implement them together.

• Multi-tasking - the ability to work with approximately 5-7 open chats simultaniously 

   

In terms of technical requirements we have the following ones:

1. PC/Laptop with uninterrupted power supply from 6-8 hours + uninterrupted internet supply; (mandatory)
2. RAM from 16 GB or more; (mandatory) 
3. Windows 10 or 11 operating system;

4. A headset for communication with the team.

    

Your responsibilities will include:

• Advising clients on sales/technical issues via online chat (Intercom);
• Interacting with other departments of the company to resolve customer issues. 

Hiring prosess: introductory meeting with recruiter > technical interview with Head of CS

If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊 We will, of course, teach you all the work duties!

🚀 Join RiskSeal as a TechOps for our platform!

We are looking for a Middle+ TechOps Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Experience working with databases such as MySQL, ClickHouse, etc.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Interview process (2 steps):
Step 1 — Recruiter screening
Step 2 — Interview with hiring manager

🚀 Join RiskSeal as a TechOps for our platform!

We are looking for a Middle+ TechOps Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Experience working with databases such as MySQL, ClickHouse, etc.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Overview: Strategic and operational leadership of the RA Support unit. You will drive performance excellence through multi-level team management, workforce optimization, and advanced analytics to ensure scalability and high service quality.
 

REQUIREMENTS:

• 1+ year as a Support/Team Lead (managing multi-level teams).
• English: B2/C1 (must have).
• Skills: Strong people management, SLA-driven mindset, and advanced reporting/analytical skills.
• Education: Higher (Technical preferred).
   

KEY RESPONSIBILITIES:

• KPI Management: Develop and execute strategies to hit targets (AHT, FCR, CSAT, Utilization, Cases/Requests per hour).
• Cross-functional Sync: Align goals with QA and Sales, optimizing workflows and cross-departmental processes.
• Analytics & Tools: Improve reporting tools/dashboards, define technical tasks for automation, and drive data-based decision-making.
• Team Development: Manage performance reviews, mentoring, and motivation; partner with HR on career frameworks and team scaling.
   

WILL BE A PLUS:

• Success in improving Attrition, CSAT, and hourly efficiency metrics.
• Experience in SaaS/Tech environments and scaling support operations.
• Proficiency in Workforce Planning and operational cost efficiency.
• CRM Admin experience and automation initiatives.

Position Overview:

ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.

We’re looking for a dedicated and tech-savvy Technical Operations Specialist to join our team. This role is perfect for someone with a solid technical background who is eager to help streamline our systems, manage technical tools, and support our internal teams with their technology needs. 

This is a full-time remote position.

This job is for you if you are:

• Are a self-motivated individual with a passion for problem-solving in technical areas and enjoy taking on new challenges.
• Thrive in fast-paced environments, able to juggle multiple tasks and prioritize requests efficiently.
• Can independently troubleshoot technical issues, and take ownership of the projects with minimum supervision.
• Are a team player who enjoys collaborating across departments to improve systems and workflows.
• Have a continuous improvement mindset, always seeking ways to automate processes and increase team efficiency.

Responsibilities:

• Analyze and improve existing processes across different departments (for example, Sales/Customer Support, etc.)
• Reduce manual work using automation tools and AI-based solutions
• Handle technical requests in internal chats, including resolving issues related to tools such as HubSpot, Aircall, Stripe, and similar platforms
• Research tools, workflows, and technical solutions to support business needs
• Design and introduce new processes that improve operational efficiency

Requirements:

• Mid-level experience in automation, process optimization, or operations
• Proficiency in English at a B2 level or higher
• Proven ability to learn new tools and systems quickly
• Experience working independently with documentation and troubleshooting resources
• Strong communication skills with both technical and non-technical stakeholders
• High level of ownership and self-motivation
• Ability to collaborate with stakeholders and organize personal workload effectively
• Strong communicator able to explain technical topics to non-technical stakeholders, self-motivated, proactive, and ownership-driven.
• Comfortable collaborating with stakeholders and able to plan and prioritize own tasks effectively.

Nice to have:

• Practical experience using AI tools for process optimization
• Experience with no-code / low-code automation tools such as Zapier, n8n, and similar platforms
  
   

What We Offer:

• Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.

• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

   

Why You Should Join ELVTR:

• Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity.
• Impactful Work: Contribute to a mission that is reshaping the future of online education.

• Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company.

   

Join Us: If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QC experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements
- 1+ years of experience in Quality Control, QC, or Customer Support Quality
- Strong understanding of QC processes, scorecards, and calibration
- Experience working with analytics, reporting, and QA tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

Team Lead Support & VIP Department

We are looking for a Team Lead for the Support & VIP Department to join our casino project.

This role is for someone who can confidently manage both the support team and VIP direction, maintain high service standards, improve workflows, and ensure players receive fast, high-quality, and personalized communication.

Responsibilities:

• lead and manage the Support and VIP teams;
• oversee daily operations and team performance;
• build, improve, and maintain support and VIP service processes;
• monitor communication quality and customer satisfaction;
• handle escalated, sensitive, and high-priority cases;
• train, mentor, and develop team members;
• set goals, track KPIs, and drive team results;
• collaborate with other departments to resolve customer issues quickly and efficiently;

• analyze team performance and implement process improvements.

   

Requirements:

• previous experience in a Team Lead / Senior Support / VIP Team Lead role;
• mandatory experience in gambling / casino / betting projects;
• strong understanding of customer support and VIP operations in the gambling industry;
• proven people management experience;
• ability to take ownership, improve processes, and drive results;
• strong communication and problem-solving skills;
• stress resistance and customer-oriented mindset;
• English proficiency will be a plus;

• experience with CRM, support tools, and reporting systems is an advantage.

   

We offer:

• the opportunity to join a fast-growing casino project;
• real impact on support quality and VIP service standards;
• a professional team and room for initiative;
• competitive salary;
• remote or hybrid work format;
• growth opportunities within the company.

At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
We're working with the iGaming industry, driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
 
We're on the lookout for a dynamic VIP Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
 
What We’re Looking For:

• Fluent English speaker (Advanced level);
• Experience in the iGaming niche;
• Experience working with VIP clients (chats/calls);
• Knowledge of the Canadian Market or Tier 1 is a plus;
• Ready to communicate with VIPs over the phone.

What You’ll Be Doing:

• Communicating with VIP players through chats and calls;
• Getting to know our key VIP players and understanding their needs;
• Building strong relationships that last;
• Keeping VIP users in the loop about cool promotions and offers;
• Sharing valuable feedback and ideas with the team.

Why You'll Love Working With Us:

• Work from anywhere (yes, we’re all about remote work);
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;
• Be part of one of the most exciting industries out there!
   

If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences.

Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way!

So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience

We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. Are you in?

About your role: As a Middle Partner Success Manager (Spanish), you will work directly with international partners and creators, helping them grow, succeed, and unlock new opportunities on the platform. Here your ideas matter, you’ll collaborate with a passionate team tackling complex challenges, from scaling creator ecosystems to leveraging data and AI-driven insights, while playing a key role in shaping the future of a product used by millions worldwide

 In this role, you will

• Build and maintain long-term relationships with Spanish-speaking partners
• Manage and support a portfolio of 30–40 partners simultaneously
• Work with warm leads and onboard new partners in collaboration with the inbound team
• Support partner growth and development to increase overall project revenue
• Analyze partner performance and identify opportunities to improve engagement and results
• Provide partners with recommendations and best practices to help them scale on the platform
• Collaborate with internal teams to ensure a high-quality partner experience and a safe ecosystem for users

It’s all about you

• 2  years of experience in a client-facing role (Account Manager, Business Development,  Customer Success, Sales, or Affiliate Manager)
• Spanish at B1+ level and English at B1+ level
• Familiarity with analytics platforms such as Tableau or Amplitude, strong analytical mindset and problem-solving skills
• Strong relationship-building and communication skills when working with partners or clients
• Results-driven, client-focused approach
• Excellent time management and prioritization skills
• Ability to work independently and structure information effectively
• Experience working with CRM tools

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test task
• Bar-raising 
• Reference check
• Offer

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

We are looking for the person who would join the Support and Product Managers Team.

Main Requirements:

- Advanced English level proficiency, both written and verbal; 
- Technical background or mindset;

Would be a plus:
- ERP experience;

- Experience in managing software developments;

- Experience and/or knowledge in Accounting, Warehousing, CRM areas of the business;
- Experience and/or Knowledge in Office365/Azure integrations.

What will you do?
- Oversee the resolution of reported system errors, whether raised by customers or identified internally. 

- Evaluate customer requirements  and transform them into tech specs for developers;
- Ensuring timely delivery of clients' developments within the estimated budget;

- Business analysis: identifying problems, opportunities and solutions for complex issues;

- Participating in ongoing reviews of business processes and developing optimisation strategies;

- Managing internal R&D improvements from scoping to the delivery;

- Maintaining technical documentation.

This position combines communication with customers, working with Product Managers and developers, a bit of QA-ing, and just a little bit of being Sherlock Holmes when it comes to replicating strange bugs. 

We offer a stimulating, cultured and energetic working environment designed to create unparalleled career experience to develop lifelong skills personally and professionally. We present equal opportunities for career development which we actively promote and assist with in every way.

About the Role

We are hiring a Senior Merchant Operations Manager to build and own the payments infrastructure for our web-to-web subscription funnels.

This is a hands-on payments role, requiring deep experience with subscription billing, merchant operations, and payment infrastructure.

If you have primarily customer support or general operations experience without payments, this role is NOT a match.

Key Requirements

• Strong hands-on experience in payments, merchant operations, or billing operations
• Mandatory: experience in mobile/web subscription products
• Hands-on with subscription payment systems: Stripe, PayPal, Adyen, Paddle
• Deep understanding of:
  • subscription billing lifecycle
  • renewals, retries, refunds, chargebacks
  • routing, cascading, and payment recovery processes
• Experience setting up merchant accounts and PSPs
• Experience working cross-functionally with Product, Engineering, and Support teams
• Knowledge of fraud, disputes, and chargeback operations

Key Responsibilities

• Own setup and operations of payment infrastructure for web-to-web subscription funnels
• Manage Stripe/Paddle/Adyen, merchant accounts, billing systems, and other PSPs
• Design scalable processes for routing, cascading, and payment recovery
• Drive payment-related process improvements, issue resolution, and user notifications
• Build SOPs, playbooks, and operational documentation

Nice to Have

• Experience with high-growth consumer subscription products
• Experience building payment-related support processes or teams
• Understanding of how payment operations impact conversion and retention

✅ Key Messaging for Filtering

1. Start description with “Hands-on payments experience required” 
   • “This role is NOT for general customer support or content moderation specialists.”

Description

We are hiring a Senior Merchant Operations Manager (Payments Manager) to build and own the payments operations infrastructure behind our web-to-web subscription funnels. This person will set up and scale merchant and PSP operations, billing processes, routing and cascading readiness, payment recovery flows, user payment notifications, and payment support operations. The ideal candidate has deep experience in mobile/web/web-to-web subscription businesses and hands-on knowledge of Stripe, PayPal, merchant setup, and subscription payment infrastructure.

Requirements

Strong experience in payments, merchant operations, or billing operations

Mandatory background in mobile and web subscription products

Deep understanding of subscription billing, renewals, retries, refunds, and chargebacks

Hands-on experience with Stripe/PayPal/Adyen/Paddle

Experience setting up merchant accounts, PSPs, and payment infrastructure

Strong knowledge of routing, cascading, and payment recovery processes

Experience working cross-functionally with product, engineering, and support teams
Knowledge of fraud, disputes, and chargeback operations

Responsibilities

Own setup and operations of payment infrastructure for web-to-web subscription funnels

Set up and manage Stripe/Paddle/Adyen, merchant accounts, billing systems, and other PSPs

Design scalable processes for routing, cascading, payment recovery, and issue resolution

Partner closely with the Payments Manager, PMM, PDMs, product, and support teams

Own payment-related user notifications and billing communication flows

Establish support processes for payment-related user issues

Build SOPs, playbooks, and operational documentation

Identify gaps in the payment stack and drive operational improvements

Nice to have

Experience with web-to-web funnel development

Experience in high-growth consumer subscription products

Experience building payment-related support processes or teams

Understanding of how payment operations impact conversion and retention

🚀 Join RiskSeal as a TechOps for our platform!

We are looking for a Middle+ TechOps Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Experience working with databases such as MySQL, ClickHouse, etc.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together!