Jobs Customer/Technical Support

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth. 

We are looking for a enthusiastic Junior Customer Support Specialist — no prior commercial experience is required! If you are eager to start your career in IT and looking for a company that will guide, mentor, and invest in your growth from day one, this role is for you. 

Job Responsibilities: 

• Communication with clients via chats, e-mail, and calls; 
• Respond to customer queries promptly and accurately (24/7 service); 
• Follow up with customers to ensure prompt issue resolution; 
• Collect and analyze customer feedback to assess satisfaction. 

Requirements: 

• Good English communication skills (both written and spoken); 
• A strong passion for starting a career in IT and a genuine eagerness to learn fast; 
• Basic computer skills and quick adaptability to new tools; 
• Ability to stay calm and find solutions in different situations; 
• Good time management and teamwork skills. 

What we offer: 

• Comfortable work environment, remote work; 
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule — a shift schedule created on a monthly basis, which may include morning, evening, and night shifts; 
• Paid vacation and sick leave; 
• Payment for psychologist services; 
• Healthcare insurance and gym; 
• Comprehensive Onboarding & Mentorship — We don't just throw you into the deep end; our experienced team will guide you through structured training and support your smooth transition into the IT industry. 
• Clear Career Pathways — We believe in growing our talent internally. This role is a stepping stone with real opportunities to evolve into senior support roles, tech operations, or other areas within the company as you develop your skills. 
• Learning & Development Opportunities — We actively support your professional growth and invest in your development by covering the costs of additional training, courses, and educational programs; 
• Work in a young and friendly team. 

About the Role  

The Customer Support Specialist handles incoming customer tickets related to bugs, system errors, and user questions, from first contact through to resolution. 

This role ensures that customer-reported issues are properly documented, reproduced, and prioritized by business criticality, and that they are efficiently escalated to the development team when needed. The specialist acts as the day-to-day link between customers and Engineering, providing clear, timely, and transparent communication throughout the process. 

Feature requests and roadmap prioritization are handled by the Product team and are outside the scope of this role. 

Key Responsibilities  

Ticket Intake & Validation  

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions).  
• Ensure tickets contain sufficient information to identify and reproduce the issue.  
• Reproduce reported bugs when possible.  
• Request missing information from customers when required.  
• Reject or reclassify invalid or non-reproducible tickets.  

Prioritization & Classification  

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor).  
• Assess business impact (single user vs. multi-region issue).  
• Detect and escalate critical incidents immediately.  
• Group duplicate or related tickets into consolidated requests.  
• Ensure clear and structured documentation before sending to development.  

Engineering Coordination  

• Transfer validated tickets to the development team.  
• Provide clear reproduction steps and technical context.  
• Clarify engineering questions related to customer cases.  
• Monitor progress of bug fixes.  
• Ensure tickets are updated and statuses reflect real progress.  

Incident & Escalation Management  

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners).  
• Support structured incident handling when needed.  
• Ensure customers receive timely updates on high-impact issues.  
• Maintain visibility of open high-priority cases.  

Process Governance & Quality Control  

• Maintain high standards for ticket quality and documentation.  
• Define and improve ticket handling workflows.  
• Establish and maintain severity classification standards.  
• Track recurring issue patterns.  
• Identify systemic quality problems and suggest preventive actions.  

What This Role Does NOT Own  

• Feature request prioritization  
• Product roadmap decisions  
• Commercial or customer success targets  
• Development team management  

Required Skills and Qualifications  

Experience  

• 2+ years in SaaS support, technical support, or platform operations  
• Experience working closely with engineering teams  
• Experience handling bug triage and reproduction  

• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

   

Skills  

• Strong analytical and problem-solving skills  
• Ability to reproduce technical issues  
• Clear written communication  
• Structured thinking and prioritization capability  
• High attention to detail  
• Calm and organized under pressure  
     

Nice to Have  

• Experience with APIs, logs, data structures  
• Experience in digital agriculture / farm management systems  
• Understanding of incident management processes (ITIL-style helpful but not required)  

Key KPIs  

You may want to define measurable targets such as:  

• % of tickets validated before sending to dev  
• Time to first response  
• Time to reproduction  
• Time to severity classification  
• Reduction of duplicate tickets  
• SLA compliance rate  
• Stakeholder satisfaction (internal + external)  

 The Company Offers  

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.   
• Annual performance bonus scheme.   
• Career growth opportunities.   
• An environment where you need to seek and implement unique solutions.   
• Training and development programs.   
• Young and dynamic team with a friendly and open culture.   
• Health and life insurance for employees and your family members.   
• 32 working days of paid annual leave and sick leave.  

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Monitoring Team Specialist!

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂'𝗹𝗹 𝗱𝗼:
- Monitor payment providers and payment channels' performance
- Analyze payment conversion rates and identify issues
- Launch and test new payment methods
- Manage cash flow and support payment forecasting
- Work with large datasets and operational reports

𝗪𝗲'𝗿𝗲 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘄𝗶𝘁𝗵:
- Experience working with Payment Service Providers (PSPs)
- Background in Finance, Payment Operations, or FinTech
- Strong Excel / Google Sheets skills
- Analytical mindset and problem-solving skills
- Ability to multitask in a fast-paced environment

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location 

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Reports configuration and delivery.
  • Monitoring and prioritization of new tickets
  • Processing tasks according to established/documented procedures
  • Collecting information for escalation to the senior team
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Solid knowledge of business and task management platforms (e.g., Jira, Zendesk, ClickUp) will be an advantage, as well as experience as a user or support representative.
• Basic understanding of CRM system structures.
• Proficiency in office applications (Word, Excel, Google Docs) will be an advantage.
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Access to professional psychological consultations to support your well-being.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Training and useful experience.
• Real career opportunities, paid training.

Hi!
We're excited to introduce you to Softsich!
We are looking for an energetic and client-oriented VIP Customer Support Representative who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Requirements

• At least 1 year of experience in Customer Support / VIP Support.
• Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
• English level: Upper-intermediate+ 
• Excellent communication skills and the ability to find an individual approach to users.
• High level of empathy and the ability to understand users’ needs and mood, adapting the communication style to the situation.
• Ability to work in a multitasking environment, effectively prioritize tasks, and handle multiple requests simultaneously.
• Strong stress-resistance and the ability to maintain a high level of service in challenging or conflict situations.
• Ability to respond quickly, make independent decisions, and find optimal solutions in non-standard situations.
• Strong critical thinking and the ability to analyze a situation before making a decision.
• Flexibility and the ability to quickly adapt to changes in processes, products, and internal procedures.
• Ability to work effectively as part of a team, openness to feedback, and willingness to share knowledge and experience with colleagues.
• Strong attention to detail and a high level of responsibility.

Responsibilities

• Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
• Handle user requests promptly and follow up on complex cases until they are fully resolved.
• Maintain a high level of VIP service, personalizing communication based on users’ needs and history.
• Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
• Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.
• Collaborate with other teams to ensure fast and high-quality resolution of VIP users’ requests.
• Follow internal processes, procedures, and communication standards.
• Stay up to date with product, process, and internal procedure updates and quickly adapt to changes.
• Proactively identify issues in the user experience and provide relevant feedback to the team.

Would be a plus

• Direct experience working with VIP / High-Value clients.
• Understanding of VIP customer experience, retention, and responsible communication principles.
• Experience working with CRM, HelpDesk, and Live Chat systems.
• Experience handling complex, conflict-related, or emotionally sensitive cases.

What we offer:

• Shift schedule: 4 days on / 4 days off, including day and night shifts.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations — in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country — and we’re proud of that.

Send us your CV now to learn more!

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Meet the YozmaTech YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.


Our client are looking for a Senior Support Engineer with strong system administration and troubleshooting skills to join our growing team. You’ll work directly with Fortune 100 customers to investigate and resolve technical issues related to the client's platform. This includes working across a variety of environments from Linux systems and Kubernetes clusters to IAM integrations and secure access workflows. You’ll act as a key technical contact in helping customers maintain operational stability and get the most out of their deployment. The client delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. Trusted by Fortune 100 companies and industry leaders, the ckient is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches – compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank.

Key Requirements:
🔹 4+ years of experience in technical support, System Administration, or a similarcustomer-facing technical role;
🔹 Solid hands-on experience managing Linux-based systems in production environments;
🔹 Proficiency with Kubernetes, Terraform, Docker, and shell scripting;
🔹 Working knowledge of IAM concepts, authentication protocols, and API interactions;
🔹 Experience with at least one major cloud provider (AWS, Azure, or GCP);
🔹 Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions);
🔹 Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis;
🔹 Excellent written and verbal communication skills in English (B2 or higher);

Will be plus:
🔹 Exeprience supporting SaaS platforms or security-focused products;
🔹 Exposure to cybersecurity domains such as: Identity Providers (Okta, Ping), Secrets and Certificate Management (PKI, KMS, CMS), Zero Trust Architecture (ZTA) and Privileged Access Management (PAM), Hardware Security Modules (HSM);
🔹 Familiarity with IaC and automation tools (CI/CD, Terraform, Ansible, etc.);
🔹 Scripting or light programming skills (Python, Bash, or similar);
🔹 Experience working directly with enterprise customers in a production critical environment;


What you will do:
🔹 Investigate and resolve support cases involving the client's SaaS platform, including secret access, authentication issues, certificate workflows, and remote access;
🔹 Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools;
🔹 Analyze logs and platform behavior to isolate root causes and deliver actionable solutions;
🔹 Support customers with secure configuration and best practices;
🔹 Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs;
🔹 Contribute to internal tooling, team processes, and customer-facing knowledge base articles;
🔹 Be available to support critical issues outside of core hours, as needed;
🔹 Develop runbooks to streamline troubleshooting and improve the customer experience;

Interview stages:
🔹 HR Interview;
🔹 Technical Interview;
🔹 Home Assignment;
🔹 Assignment Review;
🔹 Reference Check;
🔹 Offer;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

Suntech Innovation is a product R&D company that creates solutions for the dynamic iGaming ecosystem. Our mission is to build cutting-edge platforms that help reinvent the iGaming industry.

We are currently looking for a First Line Support team member. This person is expected to provide outstanding support for clients and be responsible for successful platform operation.

Requirements:

• English: Intermediate or higher
• Excellent PC skills and confidence in working with different tools and systems
• Ability to prioritize and manage multiple tasks when needed
• Ability to make decisions within established processes and explain the reasoning behind them
• Knowledge of SQL/DevTools/API/Jira will be an advantage
• Ability to work part-time shifts: 3 × 8-hour shifts per week (24 hours/week, approximately 96–108 hours/month), covering 7am–3pm, 3pm–11pm, or 11pm–7am, with the option to swap shifts with teammates when needed.
• Ready to hire a student (If you are studying in IT major this would be an advantage)

Responsibilities:

• Receive and manage support requests through internal communication channels and ticketing systems (Slack, Teams, Telegram, Jira Service Desk). No cold calls
• Diagnose and troubleshoot technical issues
• Ask customers targeted questions to quickly understand the root of the problem and gather additional details for higher levels of support
• Monitor issues through to resolution, within agreed time limits (SLA)
• Properly escalate issues unresolved by 1st line to appropriate internal teams
• Ensure all issues are properly logged within the ticketing system
• Follow up with clients to ensure their systems are fully functional after troubleshooting

Personal skills required:

• Attentiveness
• Responsibility
• Discipline
• Friendly temper

You will get:

• A position in a product development company with a dynamic environment and real-life support scenarios
• Opportunity to grow inside the company and potentially move towards technical roles (QA, FE, etc.) based on performance and business needs
• Ability to contribute ideas and improvements to internal processes and support flows
• Supportive team of professionals and a collaborative working culture
• English language courses (corporate classes, subject to availability)
• Paid annual breaks (6 paid shifts per year, accrued monthly)
• Medical insurance coverage (after 1 year of cooperation)
• Wellbeing package: online-yoga classes, Yakaboo, BetterMe App: Health Coaching, BetterMe App: Mental Health
• Corporate online activities and team-building initiatives (e.g. Random Coffee)
• Remote-first culture: we primarily work remotely, but also have an office in Kyiv

Fineline Global is a rapidly growing world leader in the printed circuit board (PCB) industry. We provide comprehensive solutions ranging from prototype development and PCB samples to full-scale production and delivery. Operating globally and acting locally, we serve customers across the medical, automotive, telecommunications, industrial, and consumer electronics sectors. 

Fineline Global is seeking a motivated Junior IT Support Specialist to join our team in Ukraine. The successful candidate will serve as the primary IT support contact for employees in Ukraine while also contributing to first-line Helpdesk support activities across the global organization. This position offers an excellent opportunity to build a career within an international IT environment and gain hands-on experience working with global technologies and teams. 

Responsibilities: 

• Provide first-line IT support for employees in Ukraine. 
• Provide first-line support for hardware, Windows, Microsoft 365, Outlook, Teams, VPN, and standard company applications. 
• Record, manage, and follow up on support requests through the Helpdesk system. 
• Prepare and configure laptops and user accounts for new employees. 
• Support onboarding and offboarding processes in cooperation with HR and hiring managers. 
• Prepare and configure laptops before a new employee’s first working day. 
• Install required company software and apply the appropriate settings. 
• Manage IT offboarding activities, including access removal, equipment returns, data handling, and preparation of devices for reuse. 
• Maintain accurate records of IT assets and coordinate equipment delivery, replacement, repair, and return. 
• Assist the global IT team with Helpdesk requests and user support activities. 
• Create and maintain user documentation and knowledge base articles. 
• Escalate complex technical issues to the appropriate IT specialists when required. 

Requirements: 

• Current residence in Ukraine. 
• Basic knowledge of Windows 10/11 administration and troubleshooting. 
• Familiarity with Microsoft 365 applications, particularly Outlook and Teams. 
• Understanding computer hardware, user accounts, permissions, networking, and VPN connectivity. 
• Ability to install and configure standard business applications. 
• Strong communication and customer service skills. 
• Organized approach to task management, documentation, and follow-up. 
• Good English communication skills, both written and spoken. 
• High sense of responsibility, willingness to learn, and ability to work independently. 

Will Be Considered an Advantage: 

• Experience with Microsoft Entra ID, Active Directory, or Microsoft Intune. 
• Experience with Helpdesk or ITSM platforms. 
• Basic PowerShell knowledge. 
• Understanding endpoint security and device compliance. 
• Experience supporting remote users. 
• Relevant IT education, certifications, internships, or personal technical projects. 

We Offer: 

• Remote work and company-provided technical equipment. 
• A unique opportunity for professional growth in an international environment. 
• Long-term stable position with meaningful impact. 
• Collaborative and professional team environment. 
• Company-sponsored English lessons. 
• Full accounting support. 

Location: Ukraine (Remote) 
Employment Type: Full-time 
Experience Level: Junior / Entry Level 

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.

We're looking for a Customer Support Specialist who is passionate about delivering exceptional player experiences, solving complex customer issues, and contributing to the continuous improvement of our support operations. If you enjoy working in a fast-paced product environment, collaborating with cross-functional teams, and making a real impact on customer satisfaction, we'd love to hear from you.
 

What You'll Do:

• Provide professional support to players via live chat and email.
• Handle complex customer inquiries and resolve issues efficiently while maintaining a high level of customer satisfaction.
• Investigate payment, account, verification, bonus, and technical-related questions.
• Escalate technical issues to the Product and Development teams with detailed reproduction steps.
• Collaborate closely with Product, CRM, Payments, and Operations teams to ensure timely issue resolution.
• Prioritize incoming requests according to urgency while meeting internal SLA targets.
   

Knowledge Base & Process Improvement:

• Maintain and improve internal documentation, FAQs, and knowledge base articles.
• Identify recurring customer issues and suggest process improvements.
• Create and update response templates, macros, and support documentation.
• Participate in quality assurance activities to maintain high support standards.
• Share customer feedback with internal teams to improve the overall player experience and product quality.
   

Product & AI Collaboration:

• Review AI-assisted support responses and identify opportunities for improvement.
• Contribute to optimizing automated support workflows and customer communication.
• Help improve support processes as the company continues to scale.

What We're Looking For:

• 1+ year of experience in Customer Support, preferably in live chat, email, or ticketing systems.
• Experience in iGaming, Online Casino, Betting, or another fast-paced digital product environment.
• Excellent written communication skills with a customer-first mindset.
• Strong problem-solving skills and attention to detail.
• Experience working with customer support platforms such as Intercom, Zendesk, Freshdesk, or similar.
• Upper-Intermediate (B2+) English for internal communication.
• Fluent Russian (or another primary customer communication language, depending on target markets).
• Ability to work rotating shifts, including evenings, nights, and weekends.
• Ability to thrive in a fast-paced environment with evolving processes.
   

Nice to Have:

• Experience working with AI-powered support tools and automation.
• Experience creating or maintaining knowledge base documentation and SOPs.
• Understanding of payment systems, KYC procedures, fraud prevention, and player verification.
• Experience with QA processes, ticket reviews, and customer support performance metrics.
• Leadership potential and willingness to mentor teammates as the support team grows.
   

What We Offer

• Fully remote work.
• Competitive salary based on your experience and expertise.
• Opportunity to join a fast-growing international iGaming product.
• High-impact role with direct influence on customer experience.
• Professional growth and career development opportunities.
• Collaborative, supportive, and ambitious team culture.
• Paid vacation and sick leave.
• Flexible working environment with opportunities to grow alongside the company.
   

Ready to help us deliver an exceptional player experience?

Apply now and become part of the Pelkino team!

About LimTC © Limitless Technology Consultants LLC

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role.

From supporting business operations to managing structured workflows end to end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team.

We believe in initiative, reliability, and professional growth. Whether working with clients or supporting internal processes, your contribution matters. Join us and be part of a company where your work makes a difference every day.

What the role is about

We are looking for a confident and organized Client Operations Admin to join the back-office team supporting one of our UK-based clients — a law firm working within the real estate sector.

The project supports the legal and administrative processes involved in property transactions in the UK, including conveyancing.

This is a varied role combining client communication, administrative work, process support, document management, and general back-office responsibilities. You will communicate with clients and other professionals, work with documentation and internal systems, support established workflows, and help ensure information is accurate and processes run smoothly.

Phone communication is an important part of the daily workflow. The expected call volume is approximately 15 incoming and 15 outgoing calls per day, although this may vary depending on workload.

This is not a people-management position. We are looking for someone who is comfortable working independently, taking ownership of their responsibilities, and learning new processes.

Key Functions

• Answer incoming calls and assist clients with straightforward queries.
• Make outgoing calls to clients and professionals, including solicitors and estate agents.
• Request and follow up on documents, bank details, and other required information.
• Organize, file, and maintain digital documentation.
• Support day-to-day business processes and administrative workflows.
• Review information across back-office systems and ensure its accuracy and completeness.
• Follow documented processes and complete assigned tasks independently.
• Communicate professionally with clients, colleagues, and external stakeholders.
• Identify missing information, inconsistencies, or gaps and take appropriate follow-up action.
• Over time, identify process gaps and help design and implement improvements.
• Perform miscellaneous tasks on an ad hoc basis to support team operations.

• Take ownership of assigned tasks and ensure they are followed through to completion.

   

Required Experience:

• At least 2 years of professional work experience.
• Previous experience in administration, operations, back-office support, customer support, or a similar role would be an advantage.
• Experience working independently and managing multiple responsibilities.
• Previous experience within a legal, real estate, or professional services environment would be helpful, but is not required.

English

• Strong spoken English and confidence communicating over the phone.
• Strong written English skills.
• Comfortable communicating with UK-based clients and professionals.
• Ability to communicate clearly and professionally in different situations.

Technical Skills

• Confident user of Microsoft Office.
• Experience working with back-office systems, CRM platforms, databases, or other business software.
• Comfortable working with digital documentation and structured workflows.
• Confident working with numbers and checking information for accuracy.
• Ability to quickly learn new software, tools, and internal processes.

Soft Skills

• Strong organizational skills and attention to detail.
• Confidence and professionalism in client communication.
• Ability to work independently with limited supervision.
• Strong sense of ownership and responsibility.
• Ability to prioritize multiple tasks and stay organized in a fast-paced environment.
• Comfortable following structured processes and procedures.
• Proactive approach to identifying and resolving issues.
• High level of accuracy when working with documents, numbers, and client information.
• Flexibility and willingness to handle different types of tasks depending on business needs.
• Willingness to learn new processes and contribute to their improvement.

Location

• Ukraine is preferred, but we are also open to candidates based in European countries where we can arrange the delivery and return of company equipment via Nova Post.

Working Schedule: Monday – Friday

Working Hours: 11:00 AM – 7:30 PM Ukraine time, including a 1-hour lunch break.

Ukrainian public holidays are days off. However, if workload requires additional coverage, you may occasionally be asked to work on a public holiday. In this case, the day will either be additionally compensated or you may take a Day Off in Lieu (DOIL).

Benefits

• Remote work.
• Ukrainian public holiday coverage.
• 18 paid vacation days.
• All hardware and software required for the performance of the role will be provided.
• Opportunity to work with a UK-based client and communicate with international professionals.
• Exposure to UK real estate and conveyancing processes.
• Opportunity to develop expertise in client operations, back-office administration, and process management.
• Growing project and company with opportunities for professional development.
• Supportive team environment and personal approach on all levels.
• Opportunity to contribute to process improvements and take greater ownership as you grow within the role.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

Bilingual Customer Experience Specialist (French & English)

EverHelp is looking for a Bilingual Customer Experience Specialist (French & English) to join a new international e-commerce project serving customers across the US and Canada. In this role, you’ll support customers throughout their post-purchase journey, help resolve order and delivery-related issues, and provide an exceptional customer experience across multiple communication channels.

The working schedule is shift-based, Monday–Friday, covering 09:15–20:30 EST, which requires evening and night availability for candidates based in Ukraine.

Your future responsibilities include:

• Providing customer support in French and English via phone, email, and live chat;
• Assisting customers with product information, orders, deliveries, and other post-purchase inquiries;
• Handling challenging customer situations through effective de-escalation, proactive follow-up, and solution-oriented communication;
• Coordinating with courier, warehouse, and other external partners to resolve delivery and order fulfilment issues;
• Managing a high volume of customer requests while maintaining accurate, friendly, and professional communication.

Needed experience & skills:

• 1+ year of Customer Support experience, preferably within retail or e-commerce;
• French B2–C1, including the ability to understand Quebec French and communicate clearly with customers from Quebec;
• English B2–C1, both written and spoken;
• Confidence supporting customers across phone, email, and live chat;
• Strong de-escalation and problem-solving skills, with the ability to remain professional in challenging customer situations;
• Ability to multitask and perform effectively in a fast-paced, high-volume environment;
• Strong attention to detail and an analytical, solution-oriented mindset;
• Flexibility and ability to quickly reprioritize as new information or situations arise;
• Self-motivation, reliability, and ability to work independently in a remote environment;
• Strong customer orientation and genuine motivation to deliver an exceptional customer experience;
• Ability to troubleshoot and confidently work with browser-based and mobile applications;
• Stable internet connection and reliable remote working environment.

Nice to have:

• Previous retail or e-commerce support experience;
• Experience with Zendesk, ClickUp, Shopify, WooCommerce, or similar customer support and e-commerce tools;
• Previous experience working fully remotely.

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Ability to work fully remotely;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and on an individual level;
• Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Our requirements:

• Fluent/advanced English (MUST!)

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 — 00.00; 16:00 — 01.00; 17:00 — 02.00; 18:00 — 03.00; 19:00 — 04.00; 21:00 — 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and self-Control

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with ticketing systems Zendesk/Zoho/Service Now, CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide day-to-day client support via case management generated via multiple channels:
• Ticketing system (Amazon)
• Phone Calls (including feedback and troubleshooting)
• continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
• Adhere to operational processes, policies, and documentary requirements;
• Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
• Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
• Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.

• Document any changes or new solutions for other agents to use.

   

Required Experience/Characteristics:

• Relevant previous experience
• Experience in working with a team
• Basic computer experience
• Spoken and written English at least an Advanced level
• Location: Ukraine
• Good communication skills and an ability to interact effectively
• Across all levels within the organization
• Ability to prioritize multiple tasks
• Good understanding of PC skills with the ability to document processes
• Strong team player
• Ability to work under their own initiative and follow directions from their Team
• Confidential, tactful, and diplomatic
• Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
• Committed to working within the client’s agreed values and framework.

Working schedule:

• 8 hours per day
• 5 days per week

Work is organized in two fixed shifts with rotation every 3–4 weeks (no option to choose a preferred shift):

Shift 1:
Monday–Thursday: 6:00 PM – 2:00 AM
Sunday: 4:00 PM – 12:00 AM

Shift 2:
Monday–Thursday: 2:00 PM – 10:00 PM
Friday: 11:00 AM – 7:00 PM

Benefits:

• Working in an environment with native English speakers
• Remote work
• Ukrainian Holiday coverage
• 18 paid vacation days
• We provide technical equipment 
• A stepping stone into the IT technologies space
• HR benefits
• Growing project and company with the ability to contribute to the core and apply creativity
• Amazing, talented people and a personal approach at all levels!

About LimTC

Limitless Technology Consultants © LimTC is a Ukrainian outsourcing company partnering with international businesses on a long-term basis. We help companies identify operational pain points, build practical solutions, and manage end-to-end processes with a strong focus on value creation.

Our teams work closely with clients across the UK, Israel, the US, and Ukraine, providing not only extra hands, but also ideas, structure, and process improvements that help businesses grow.

For this role, you will be working as part of a LimTC team supporting a leading UK-based internet filtering company with a Windows-based and Android product used by customers internationally.

About the Role

We are looking for an L2 Customer Support Specialist who enjoys troubleshooting, analyzing technical issues, and helping customers resolve escalated cases.

You will join a multinational team spread across the UK, Israel, and Ukraine, working in an agile environment to support and improve a web-based and mobile internet filtering solution.

This role is ideal for someone with strong technical curiosity, good English communication skills, and the ability to work independently while still being part of a supportive team.

This is a customer-facing Application Support role rather than a System Administration position. The role focuses on investigating customer issues, troubleshooting application behavior, and working closely with clients to resolve complex support cases.

Previous experience supporting SaaS or software products and communicating directly with customers will be considered a strong advantage.

Key Responsibilities

As an L2 Customer Support Specialist, you will:

• Receive and handle tickets escalated from L1 Support.
• Investigate, troubleshoot, and resolve technical issues within agreed SLAs.
• Analyze logs and available data to identify the root cause of problems.
• Communicate with clients when additional information is needed to understand the issue.
• Manage client expectations with clear and professional communication.
• Escalate complex issues when needed, while providing clear findings and context.
• Participate in team meetings, planning sessions, and internal discussions.
• Proactively assess workload and suggest improvements to processes.
• Update and improve the knowledge base as new solutions, product updates, or processes are introduced.
• Support training and mentoring of new joiners.
• Contribute to a stronger, more efficient support process over time.

Essential Requirements

We are looking for someone who has:

• 1+ year of experience in an IT-related role, technical support, system support, helpdesk, or similar.
• Intermediate or higher English level, with the ability to communicate clearly with international clients and native speakers.
• Strong troubleshooting and analytical skills.
• Good knowledge of Windows products and common Windows-related issues is desired.
• Experience using logs to investigate and report technical problems.
• Basic understanding of IP, certificates, ports, browsers, and connectivity-related issues.
• Ability to work with remote access tools such as TeamViewer or similar.
• Strong attention to detail.
• Self-motivation and the ability to work independently.
• A customer-facing mindset and a genuine desire to solve the root cause of an issue.
• Ability to suggest and support improvements to internal processes.
• Comfort working with complex issues across multiple teams, locations, and business lines.
• Previous experience supporting SaaS or software products and communicating directly with customers will be considered a strong advantage.

Desirable Skills

The following experience would be a plus:

• Experience with JIRA.
• Experience with SQL.
• Experience with Amazon Connect.
• Experience with Microsoft SDK.
• Previous experience supporting SaaS, web-based, mobile, or security-related products.

Working Hours

• Monday to Thursday: 20:00 – 04:00
• Friday: 13:00 – 21:00

What We Offer

• 100% remote work.
• Opportunity to work with talented people from the UK, Israel, and Ukraine.
• A chance to apply and grow your IT skills while solving real technical issues.
• Experience working with Amazon platforms and international SaaS tools.
• Supportive local L1 team.
• HR support and regular communication.
• Friendly and collaborative team environment.
• Paid sick leave.
• 18 vacation days per year.
• Additional project paid days off.
• Volunteer day.
• Team activities, HR games, and wellness initiatives such as yoga.

Why Join Us?

This is not just a ticket-handling role. You will be part of a team that investigates real technical problems, improves support processes, contributes to the knowledge base, and helps deliver better service to international customers.

At LimTC, we value people who think, care, take ownership, and want to grow together with the team.