Jobs

We’re looking for a Customer Success Operations Specialist to supercharge our CS organization by building scalable processes, enabling smart automation, and driving data-informed decisions. You’ll partner closely with our CSAM, Onboarding, and Support teams to create outstanding customer experiences and improve retention, expansion, and lifetime value.
 

This role is a great fit for someone who thrives in a fast-paced SaaS environment, loves solving complex operational puzzles, and wants to make a measurable impact across multiple CS touchpoints.
 

Our Stack:

• CRM & CS Tools: HubSpot, Intercom
• Automation: Make.com, Zapier, APIs
• Analytics: HubSpot reporting, custom dashboards, Excel/BI tools
• Collaboration: Slack, Jira, Confluence
   

What You’ll Be Doing:

• System Ownership & Optimization

  Maintain and enhance the CS tech stack (HubSpot, Custify, ticketing, billing platforms) for clean, consistent, and actionable data.

• Process Design & Documentation

  Standardize, document, and optimize workflows across CSAM, Onboarding, and Support functions.

• Customer Health & Analytics

  Build and maintain health scoring models to identify risk and growth signals. Create reports and dashboards on customer health, team performance, and revenue.

• Automation & Integrations

  Automate workflows using Make.com, Zapier, and APIs. Partner with developers for custom integrations when needed.

• Insight Generation

  Analyze customer data to uncover trends and provide actionable insights to CS leadership and cross-functional teams.

• Enable Growth & Retention

  Collaborate with CS and Sales to identify upsell/cross-sell opportunities and drive revenue-impacting initiatives.

• Champion Innovation

  Evaluate and implement AI-powered tools that streamline CS operations and reduce manual workloads.
   

What We’re Looking For:
 

Must-Have Experience:

• 3–5+ years in Customer Success Operations or a related SaaS ops role (CS, RevOps)
• Admin-level experience with HubSpot; familiarity with Custify, Intercom, ticketing/billing systems
• Track record of building scalable processes and automating workflows in HubSpot
• Proficient with Make.com, Zapier, and API integrations
• Experience with customer health scoring and tracking frameworks
• Strong analytical mindset and communication skills
   

Nice-to-Have:

• Experience working with AI-powered tools for support/success
• Exposure to SQL, BI tools, or other analytics platforms
   

What Success Looks Like:

• Increased customer retention and expansion revenue
• Reduced manual workloads through process automation
• Clean, reliable customer data across systems
• Leadership using your dashboards for strategic decisions
• Documented and adopted workflows across all CS teams
• Tangible impact from newly adopted AI tools
   

Why Join Us:

🚀 High-Impact Role – Your work won’t sit on a shelf. You’ll play a key role in shaping how we retain, grow, and delight our customers — with real, measurable business impact.

🌍 Remote-First & Truly Flexible – We’re async by default and globally distributed. Work where you’re most productive, with teammates across time zones who value focus and ownership.

🤝 Collaborative by Nature – You’ll collaborate across Product, Sales, Marketing, and Support — gaining visibility and influence across the company. Your voice will be heard.

📈 Growth Opportunities – As we scale, so can you. Whether you want to deepen your CS Ops expertise or explore new directions, we offer room to grow and the support to get there.

🛠 Modern, Evolving Tech Stack – Use top-tier tools like HubSpot, Custify, Intercom, Make.com, and AI-powered assistants. We invest in tools that make your work easier and smarter.

💬 Culture That Walks the Talk – We value curiosity, ownership, and continuous improvement — not just in our product, but in how we work and grow together.
 

Hiring Process:

1. HR interview
2. Technical Interview with the Hiring Manager
3. Behavioural Interview with the Director of Customer Success

About the Role

We are looking for a proactive and empathetic Customer Success Representative to support our clients and ensure a seamless user experience. Your main goal will be to respond to customer inquiries, resolve issues, and provide guidance that drives satisfaction and retention.

Key Responsibilities

• Handle incoming customer requests via chat channels with professionalism and efficiency.
• Provide accurate, timely, and friendly support in both English and Russian.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain detailed records of interactions in the CRM system.
• Proactively identify customer needs and offer appropriate solutions or guidance.

Requirements

• Minimum 6 months of experience in a Customer Support/Success role.
• Strong written communication skills in English and Russian.
• Experience with CRM or similar systems is a plus.
• Excellent problem-solving skills and attention to detail.
• Customer-first mindset with the ability to remain calm and helpful under pressure.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals. We are looking for a Support Manager to join our team.

What we expect from the candidate:

- Confident command of the English language, because we work with foreign markets (only written communication, and chat support);

- Knowledge of other languages will be a great advantage;

- Work experience in gambling/betting or gaming will be a plus;

- Technical background will be a plus;

- Competent oral and written language;

- Responsibility, high attentiveness, diligence, and ability to work in a team.

Your position will include:

- After-sales software customer support in English chat.

What we offer:

- Work schedule: 10:00-18:00/18:00-02:00/02:00-10:00, 21-23 shifts per month (8-night shifts), 8-9 days off;

- Timely payment of wages, official employment.

- Friendly, cheerful team and a pleasant atmosphere without pressure, stress, and other negativity;

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are waiting for you on our team!

A bit about our team. Medvoice is a Ukrainian EdTech company founded in 2019. We have built an educational platform for doctors of various specialties, operating on a subscription model, and we continuously generate new content for it. This makes professional medical education accessible, systematic, and up-to-date.

The Medvoice Support Team helps doctors make their learning continuous and modern. Our audience varies greatly in age and specialization, and we have recently entered the Romanian market. That’s why we are looking for a new Support Agent with Romanian language skills to join our team.

We’d love to see you on our team if you:

• Have at least 1 year of experience as a Support Agent;
• Speak Romanian fluently and correctly;
• Have confident English at B2 level;

• Are ready for professional challenges and can deliver excellent customer experience in any situation.

   

What you will do:

• Communicate with clients via messengers, email, and phone (in Romanian);
• Moderate course participant chats;
• Assist with connecting to broadcasts and other technical issues during educational events;
• Work with the customer database, collect client information, and update the CRM system;
• Organize and verify data, send mailings;

• Help clients resolve questions and objections.

   

What we offer:

• Fully remote work;
• Working hours: 13:00–21:00 (2 floating days off per week);
• Paid vacation (20 working days), paid days off, and sick leave;
• Stable monthly salary payments;
• Work in an innovative, well-structured company;
• A close-knit team and friendly atmosphere;

• Corporate training and professional development within the company.

   

We look forward to receiving your CV!

About the Role:
We’re looking for an experienced Technical Support Engineer to join our team. You’ll be the go-to expert for resolving complex technical issues for enterprise clients, with direct access to R&D and Product teams. This is a high-impact, all-tiers role where you’ll play a key part in shaping a world-class support function during a critical growth phase.

What You’ll Do:

• Troubleshoot and resolve advanced all-tiers technical issues for enterprise clients.
• Handle post-sale and pre-sale support cases.
• Work closely with R&D and Product to resolve platform-level challenges.
• Act as a trusted technical advisor and escalation point.
• Write internal documentation and share best practices with the global support team.
• Provide clear, empathetic, and proactive communication with clients.
• Manage SLA and follow up with customers.
• Operate with autonomy in a fast-paced, startup setting.
   

What We’re Looking For:

• 5+ years in technical support (SaaS, cybersecurity, or enterprise software), at least 2 years managing Tier-3.
• Proficiency in troubleshooting Web Application and Data pipeline.
• Proficiency in troubleshooting data format issues.
• Proficiency in AWS S3 bucket management, event notifications, and experience with AWS CLI.
• High-level experience in SQL.
• Hands-on Application Monitoring Tools (Grafana, Coralogix)
• Hands-on Kubernetes troubleshooting (Lens)
• Good understanding of Python (bonus)
• Exceptional communication and client-facing skills in English.
• Comfortable working independently in remote setups, fast and independent learner.
• Demonstrated problem-solving and multitasking abilities, with strong organizational and prioritization skills.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor, Team Leader or Quality Assurance.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

We are looking for someone to be our Head of Customer Support.

We get a lot of Inquries daily around 140.

As we are fast growing you will later need to be able to train new staff to assist you.

We are dealing with customers globally, so there is a lot to be aware of and its important to not do any mistakes, as we have a high chargeback rate with our customers as we deal globally.

You will handle Email Requests (no chat or calls)

Create SOP for future team members.

Requirements:

Fast writing Skills

Good english (writing)

Efficient execution

Fast learner

Always be on time and professional

We’re a Swiss e-commerce brand focused on high-end watch straps, and we're looking for a dedicated Email Support Specialist to assist our global customers.

You’ll be responsible for:

• Managing all customer interactions via email
• Assisting with order-related issues, returns, and general inquiries
• Providing polite, efficient, and accurate support
• Following internal SOPs and escalating when needed

We are looking for someone who communicates clearly, is comfortable working remotely, and understands how to deliver a luxury-level support experience.

Only email support — no phone or live chat.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of Greek language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).

- To report on common issues and flag anything urgent.

- To approach customers proactively about select promotions.

- To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

- Be fluent in written and spoken Greek language.  

- Be interested in learning about iGaming and increasing your tech knowledge.

- Be happy to work different shifts: our Customer Services Department is open 24/7.

WHAT WE OFFER 💎

-Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).

- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).

- Diverse paid times off.

- Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

As a Head of Customer Support, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team.

Your regular tasks:
 

1. Team Leadership and Management:

• Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service
• Provide guidance, coaching, and ongoing training to the team members to enhance their skills and knowledge
• Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach
• Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

2. Customer Experience Strategy:

• Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
• Implement strict SLAs for customer service requests processing and develop
  functional QA monitoring mechanisms
• Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

3. Operational Excellence:

• Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs
• Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals
• Quality assurance and ongoing improvement
• Implement tools, technologies, and workflows to optimise support processes and enhance productivity

4. Cross-functional Collaboration:

• Collaborate closely with other departments, including product development via DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across all touchpoints
• Overtake essential customer requests and inquiries from Compliance and Account Management teams
• Act as a customer advocate within the organisation, representing the customer's voice in decision-making processes and product development initiatives

Skills & Knowledge:

• Experience in the FinTech industry is a must 
• Experience in a similar managerial position on an international level
• Proven experience leading and motivating high-performing teams (7+ people)
• Ability to foster a positive and collaborative team culture
• Deep understanding of customer needs and expectations
• Ability to identify areas for improvement and implement innovative solutions
• Ability to develop and implement policies and procedures
• Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
• Financial and Business Acumen

Hiring Stages:

CV screening → TA Intro call → Tech Interview (up to 60 mins) → Final Interview with CEO → Job offer → Welcome on board   

What's In It For You
At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

• Empowerment Through Professional Development:
  • Yearly allocation for advancing your professional expertise
• Unlock Your Potential:
  • Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
  • Performance reviews are anchored in KPIs, ensuring recognition is merit-based
• Make a Lasting Impact:
  • Work on unique projects where your contributions can reshape company-wide processes
  • Bring your ideas to the table and earn exceptional bonuses through our PayDo Ideas Hub
• Flexible and People-Centric Culture:
  • Days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
  • Days of paid sick leave annually, accommodating emergencies and medical needs
  • Additional holidays aligned with your local calendar
• Compensation & Incentives:
  • Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Our Values:
At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Gamzix company, a dynamic player in the iGaming industry:
· was founded in March 2020 with a vision to redefine the world of online slot games
· has already successfully produced 60 slot games
· the team has grown to over 100 skilled professionals and we continue to grow
· two strategically located offices in Europe
· with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License
·and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

Responsibilities
Risk Management:
 

• Monitor client activity to identify and mitigate potential risks.
• Evaluate and optimize the effectiveness of existing risk logic and controls.
• Collaborate with cross-functional teams to investigate and address identified risk cases.
• Prepare detailed reports on detected risk incidents and provide actionable insights.

Level 2 Support:
 

• Investigate and resolve issues related to the operation of gaming products.
• Provide professional consultations and support to B2B product partners.
• Conduct preliminary research and escalate partner inquiries to the technical team with comprehensive context.

Requirements
 

• Bachelor’s degree or higher in Mathematics, Technical Sciences, or a related field.
• Prior experience in risk management, technical support, or customer support is a plus.
• Solid understanding of product and support team workflows is preferred.
• Strong analytical mindset with a passion for data analysis and configuring systems.
• Exceptional attention to detail, accountability, results-driven approach, and teamwork skills.
• Intermediate or higher proficiency in English (both written and verbal).
• Proficiency in Microsoft Excel (basic formulas and pivot tables).
• High motivation to deliver outstanding service and solutions to clients.

What we offer:

• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field
• Paid taxes
• State holidays are paid
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
•  Medical Insurance
• Courses/training reimbursement
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

We’re looking for an Executive Assistant to our CEO who will grow into a department head within a couple of years.

You’ll start by supporting the CEO directly and play a key role from day one. There’s a lot of work to do, but you’ll have all the tools and support you need—including direct and constant communication with the CEO, HR and the team. This is a fully remote position, so you can work from wherever you’re most productive. Working hours 9 AM — 6 PM EST (New York time).

What you’ll do:

— Take over all administrative tasks from the CEO. This is your core mission: not to create problems, but to solve them

— Oversee all incoming and outgoing communications: emails, phone calls, reports, and internal correspondence. Both digitally and physically

— Keep the executive’s calendar up to date: add events, reschedule appointments, and provide daily briefings

— Act as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and partners

— Conduct research and create reports on various topics based on the executive’s needs.

— Plan and organize external events such as fundraisers, tournaments, and appreciation events

— Maintain a high level of organization and discretion with sensitive information
 

What you’ll need:

— Ability to handle sensitive information with discretion

— Ability to process and present information concisely

— Strong research, reporting, and presentation skills

— A GSD attitude

— Experience in the same position or as a project coordinator/manager

— Familiarity with Google Drive, Google Calendar, Monday, Zoom, Slack

— Previous experience in the construction or window industry will be a bonus

What we offer:

— Remote work

— USD salary, let’s talk to discuss your skills

— Access to industry events, training, and networking opportunities

— Honest feedback and open communication

— Budget for education and your professional development

— Minimal bureaucracy and streamlined processes

If you are interested, please apply by filling out the form

Webxloo, LLC is looking for an experienced Customer Support Specialist. This role is responsible for providing customer service to the existing customers. The successful candidate must possess professional work etiquette, speak clearly and confidently.
 

Excellent English is a must.

Responsibilities:

• Provide excellent customer service and support to clients via phone, email, and chat.
• Assist clients with product inquiries, troubleshooting, and technical support.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Stay up-to-date on product knowledge in order to effectively assist customers.
• Follow up with customers.
• Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction.
   

Experience and Skills needed:

• Strong computer skills and technical knowledge.
• Proven customer service experience in a call center environment.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent follow-up skills.
• Professional phone etiquette with the ability to communicate clearly and professionally.
• Good conflict resolution skills.
• Strong sales skills with the ability to upsell products and services.
• Exceptional customer service skills with the ability to handle difficult situations.
• Level of experience: Middle
   

100% remote.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Apply today to join our team as a Support Specialist!
 

Job Type: Full-time

Work Location: Remote

A Ukraine-based IT company specializing in products for Windows devices invites you to join our friendly, highly skilled customer support team. You will provide timely, high-quality assistance by answering customer inquiries and fulfilling requests via email.

Requirements

• Confident Windows power user.
• English: Upper-Intermediate (B2) or higher, especially written.
• Excellent written communication skills.
• Strong analytical thinking and structured problem-solving; ability to think outside the box.

Nice to have

• Experience in a technical service desk/call center providing technical support.
• Hands-on with online customer support/ticketing tools (e.g., Zendesk, Freshdesk, etc.).

What we offer

• Friendly and supportive working environment.
• A variety of interesting projects.
• Flexible working hours.
• Opportunities for professional growth.

Responsibilities

• Provide email-based support with clear, step-by-step instructions to resolve issues.
• Gather details on unusual or complex cases and document them for the supervisor or tech team; escalate when needed.