Jobs Customer/Technical Support

AMLBot is an international company providing AML, KYC, and KYT compliance solutions for the crypto industry. We develop tools that help crypto businesses assess risk, investigate suspicious activity, and protect users and assets across CeFi and DeFi ecosystems.

Our solutions are used by thousands of crypto companies worldwide, including exchanges, OTC desks, and Web3 projects, serving hundreds of thousands of users globally.

We are looking for a Customer Support Manager who will work at the intersection of customer support, product guidance, and conversion.

Mission:

Convert incoming client requests into paid customers, retain revenue, and grow accounts through upsell and cross-sell.

The focus is on quality communication, understanding client use cases, and building long-term relationships.

What you get

• 100% remote work, flexible schedule

• Fixed salary + % commission from sales (payments in USDT)

• 20 paid vacation days + paid sick leave

• Work schedule: 5 / 2, with 3 rotating 8-hour shifts — morning, day, and evening

• Clear growth trajectory: Customer Success → Head of Support

• Direct impact on revenue and product decisions

• Fast-paced crypto team with real decision-making authority

What we expect from you

• 1+ year experience in crypto / fintech / blockchain SaaS

• Clear understanding of how crypto products are sold, not just supported

• Practical experience with AML / KYC / KYT systems

• English: Upper-Intermediate+ (you can sell and negotiate, not just reply), Ukrainian: Fluent

• Strong persuasion, objection handling, and closing skills

• Ownership mindset: you are responsible for conversion, retention, and client satisfaction

• High self-discipline and ability to work without micromanagement

• CV with photo + links to professional social profiles (LinkedIn preferred)

Your responsibilities

• Handle incoming leads and client requests via chat

• Qualify prospects, identify needs, and convert conversations into paid deals

• Sell company services through upsell / cross-sell during active client communication

• Process orders, subscriptions, and payments in internal systems

• Support clients on AML / KYC-related use cases and product logic

• Retain customers by proactively working with churn risks

• Share insights from client conversations to improve sales scripts and product positioning

If you’ve considered this position and are sure you want to develop with us, send us your CV.

If you do not hear from us within 5 business days, it likely means that we have decided to move forward with other candidates whose profiles more closely match our current requirements.

Planview AdaptiveWork (ex Clarizen) Administrator

Location: Europe (remote)
Employment Type: Full-time
Project: Icelandic Energy Company
 

Project Overview

Our client is an Icelandic energy company providing electricity, geothermal water, cold water, carbon storage, and optical network services.
 

We are looking for a Planview AdaptiveWork (ex Clarizen) Administrator to support and evolve the company’s PPM platform used across multiple subsidiaries.
 

Role Overview

This is an operational role focused on administering, configuring, and maintaining the AdaptiveWork (Clarizen) platform.

You will ensure system stability, optimize workflows, support integrations, and collaborate with stakeholders to maintain a scalable and efficient PPM environment aligned with business processes (PM, SDLC).
 

Key Responsibilities

• Administer and configure Planview AdaptiveWork (Clarizen): users, roles, permissions, profiles, business rules
• Maintain system stability, monitor performance, and clean up inconsistent configurations
• Design and optimize workflows, approval processes, and automation logic
• Simplify and rationalize existing customizations to reduce technical debt
• Support integrations with internal systems (APIs, REST, data exchange)
• Troubleshoot system issues, data flow problems, and automation failures
• Develop and maintain dashboards and reporting for project/portfolio tracking
• Ensure data quality and consistency across projects and departments
• Document configurations, workflows, and provide user guidance
• Collaborate with stakeholders, PMs, and IT teams to translate requirements into practical solutions
• Promote best practices and challenge unnecessary complexity

Requirements

• Strong hands-on experience with Planview AdaptiveWork (Clarizen) administration and configuration
• Solid understanding of Project Management (PM) and SDLC processes
• Experience working with evolving / partially implemented systems
• Basic to intermediate knowledge of APIs, REST, JSON, integrations
• Experience supporting system integrations and data exchange
• Strong analytical and problem-solving skills
• Ability to work independently with limited documentation
• Strong communication skills and ability to work with non-technical stakeholders
• Upper-Intermediate English or higher
   

Nice to Have

• Experience with other Planview ecosystem products
• Background in software engineering or data engineering
• Experience stabilizing over-customized SaaS platforms

• Experience in cross-cultural, distributed teams

   

Interview Process

• 30–45 min interview with internal team
• Interview with client

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Proxima Research, a leading provider of innovative technological solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Head of Support Center to elevate customer support within the Proxima Cloud CRM ecosystem. A trusted Amazon partner, the Proxima Cloud CRM ecosystem offers cross-platform, multi-channel CRM functionality with a flexible management system designed to ensure customer success.

If you’re looking for new challenges and possess the necessary skills to systematically and effectively address customer needs, Proxima Research provides the perfect opportunity to drive growth and achieve success.

Key Responsibilities:

• automation of customer support processes,
• implementation of an optimal platform for managing the support service,
• formation and coordination of a team of help-desk and custom-response managers,

• setting and monitoring KPIs for the team

   

Experience and Skills:

• Experience in setting up and administering Zendesk
• Experience in building a KPI system and managing support team performance
• Confident English skills at B2 level or higher
• Experience in implementing and configuring AI chatbots is desirable

• Experience working in B2B product support (SaaS is an advantage)

   

We Offer:

• Direct reporting to the Head of Businees Unit
• Established resources in customer support with opportunities for innovation.
• Competitive salary and quarterly bonuses.

We are looking for a Software Support Engineer to join a project for a telecom operator. You will be responsible for monitoring, performing ticket and service interruption analyses, timely resolution of incidents and failures, and minimising business impact by providing and developing workarounds.

All you need is....

• 3+ years of experience
• Troubleshoot and resolve application issues, implementing workarounds and proactive measures to prevent future occurrences.
• Participate in on-call rotations and provide timely incident response and resolution.
• Willing to work in shifts and a weekend support model.
• Strong problem-solving skills and the ability to work effectively in fast-paced environments.
• Must have the ability to see the full End-to-end picture, including impact on the customer.
• Perform ticket analysis and service interruption analysis.
• Ensure timely resolution or escalation within the agreed SLA. This includes creating positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• You will analyze and fix order fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
• Technical Skills of Rest API
• Proficiency in scripting languages such as Shell, Python or Bash.
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
• Must have experience of working with microservices.
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
• Practical experience with NoSQL databases, such as Couchbase and HBase.
• Hands-on expertise in PostgreSQL
• Practical experience with Unix / Linux Scripting
• Proficiency in English communication, both written and verbal.

Good to have:

• Familiarity with any similar Business Support System (BSS).
• Knowledge of REACT and Redux is considered an added advantage.
• Proficiency in Core Java and Java scripting
• Knowledge of API Man
• Knowledge of Diameter Protocol is a plus

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re ramping up with our client for the upcoming high season and expanding the support team. The mission of this role is to provide high-quality customer support via chat and email channels, ensuring a positive user experience and meeting performance targets.

Your future responsibilities include:

• Handling customer interactions via chat (90%) and email (10%),
• Providing accurate and timely responses to customer inquiries,
• Following internal guidelines and quality standards to maintain KPI performance.

Needed experience & skills:

• 6+ months of customer support or other customer-facing experience,
• Spanish level C1 and good communication skills,
• English level B2,
• Computer literacy, quick typing skills, and basic Excel knowledge.

Nice to have skills:

• You have gaming experience (it will be a big plus),
• Experience working in chat-based support environments,
• Strong attention to detail and motivation to learn new skills.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20 paid vacation days,
• 10 Healthcare leaves with doctor's note,
• Well-being annual bonus,
• Ability to work fully remotely,
• A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

📍 Location: Europe based
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re seeking a Shift Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities. 

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads

• Familiarity with Jira and Confluence or similar project/documentation tools

   

Work Schedule:

• Month 1 (Onboarding):
  Monday—Friday, 10:00–19:00 (5 days).
• From Month 2 & after Probation:
  Switch to a Shift Schedule that ensures that support specialists are available at various times to assist with customer needs, both during the day and night shifts.
  
  There are 2 types of shifts:
  - Day shift: 09:00–21:00 (11 hours + 1-hour break)
  - Night shift: 21:00-09:00 (11 hours + 1-hour break)

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 20 days of paid time off, Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!

The Support Engineer is responsible for handling second-line support requests, delivering troubleshooting, and making configuration changes.
When required, the Support Engineer shall also handle first-line support requests and, where possible, third-line escalations where they
hold a specialism in that technology.
This role requires deep technical expertise, strong problem-solving skills, and the ability to work collaboratively across departments to
ensure exceptional service delivery. They will also play a key role in mentoring junior team members and contributing to continuous
service improvement.

Key Responsibilities

• Advanced Troubleshooting: Resolve complex issues across servers, networking, and cloud applications (Azure/Microsoft 365).
• Escalation Management: Act as the bridge between basic support and senior engineers, taking ownership of tickets from start to finish.
• System Maintenance: Manage software patching, security updates, and backups to prevent data loss or system downtime.
• Customer Communication: Explain technical fixes to non-technical customers in a way they can easily understand.
• Mentorship: Guide and train junior Support Analysts and Apprentices to help them grow their technical skills.
• Documentation: Write "How-To" guides and internal articles to help the team solve recurring issues faster.

Job Requirements

• Experience: Proven experience working in a fast-paced IT environment (like an MSP) or a large corporate IT department.
• Technical Skills: 
  • Strong knowledge of Windows OS, Active Directory, and Microsoft 365.
  • Experience with Virtualization (VMware or Hyper-V).
  • Solid understanding of Networking (Firewalls, VPNs, and Switching).
• Certifications: Ideally holds a CCNA, Microsoft Certification, or CompTIA Network+/Security+.
• Soft Skills: Must be a patient communicator, a natural problem-solver, and highly organized with ticket logging.
• English: B2 strong - C1

Professional Qualities

• Ownership: She doesn’t just "pass the buck"—she sees a problem through to the end.
• Resilience: Stays calm and professional even when dealing with a high volume of urgent requests.
• Adaptability: Ready to learn and implement new technologies as the company evolves.

L1 Technical Support / Customer Success Specialist (AI SaaS)

Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps companies uncover insights from customer interactions and improve business processes through AI-driven analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:
Aventus Group (financial services)
Uniqa Insurance Group
USG Insurance
OTP Bank
Nova Pay
Dila Medical Lab
Fozzy Group
Dobrobut

We are a focused team of 9 people developing and maintaining a production-grade AI platform for global clients.

About the Role

We are looking for an L1 Technical Support / Customer Success Specialist who will become the first point of contact for our clients and help ensure smooth platform operations.

In this role, you will:

• Assist clients with technical issues
• Perform initial problem diagnostics
• Escalate complex cases to the engineering team
• Help clients effectively use the product

You will work closely with engineers and the product team.

This is a great opportunity for those who want to grow in SaaS, AI, and product IT companies.

Requirements

• Ukrainian — fluent
• English — B2 / C1
• Technical education or IT background is a plus
• Ability to work full-time (remote)
• Strong communication skills
• Analytical thinking and curiosity about how systems work
• Ability to explain technical concepts in simple terms

• Responsibility and attention to detail

   

Nice to Have

• Experience in technical support / helpdesk / SaaS support
• Basic understanding of web applications
• Basic understanding of APIs
• Experience with browser console (Chrome DevTools)
• Experience working with international clients

We are also open to final-year students who can work full-time.

Key Responsibilities

Technical Support (L1)

• Handle client requests (tickets, email, messages)
• Perform initial issue diagnostics
• Classify requests by priority
• Reproduce issues and collect diagnostic data
• Escalate complex cases to the engineering team (L2)

Customer Assistance

• Answer product-related questions
• Support clients with setup and configuration
• Assist during integrations and onboarding

• Participate in short troubleshooting calls

   

Documentation

• Document recurring issues
• Contribute to the knowledge base
• Prepare internal documentation

What We Offer

• Work on a real AI product
• Experience with international clients
• Close collaboration with engineering and product teams
• Fully remote work
• Growth opportunities in:
  • Customer Success
  • Product Operations
  • QA
  • Technical roles
• Work in a small, fast-moving product team

Application Process

To move forward, please:

1. Send your CV 

2. Answer a short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we just want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

We are a small team where initiative, ownership, and curiosity matter — we’d love to understand your motivation.

Interview duration: up to 30 minutes

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and digital solutions, is looking for an Operations Support Specialist to join its team.

Project duration: 4–5 months
Workload: Full-time with extended hours
 

Responsibilities:
• Provide drivers with real-time route information via voice chat
• Adjust routes in navigation software when changes occur
• Maintain and report survey statistics
• Process collected data according to instructions
• Troubleshoot operational issues as they arise
• Book hotels following provided guidelines
• Participate in a one-week training session prior to project start
 

Requirements:
• Confident computer user
• Driving experience or strong understanding of traffic rules
• Good communication skills
• Experience with QGIS or other GIS/routing tools is an advantage
• Personal computer with fast and stable internet connection
 

Specific conditions:
• Extended working hours: up to 9 hours per day with flexible breaks
• Occasional weekend shifts on a rotational basis

What we offer:

• Competitive compensation above market average
• Opportunity for seasonal / short‑term employment (perfect for summer)
• No prior experience required — full onboarding and support provided
• Friendly, supportive team and clear expectations

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a variety of products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
 

We’re currently expanding our team for one of our partners, and looking for an Order Entry Manager (Junior+ level) to join our international customer care team.

If you enjoy handling customer requests via email, are detail-oriented, and can maintain focus under high-volume work — this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support;
• Fluent written German (email only, no voice) — strong grammar, natural phrasing, professional email tone;
• Critical thinking and ability to logically analyze cases;
• Strong attention to detail; ability to follow instructions precisely;
• Ability to structure written communication clearly and concisely;
• Ability to ask clarifying questions instead of making assumptions;
• Familiarity with email management tools (Dixa preferred).

Your future responsibilities:

• Process ~15,000 emails per year (~1,250/month, up to 60/day);
• Handle email orders via Dixa;
• Maintain a 24-hour response time; target Average Handling Time (AHT) 4–6 minutes (6–8 minutes allowed during onboarding);
• Ensure high-quality standards in every interaction;
• Report KPIs to the Sales team at Contorion;
• Share feedback and improvement ideas for processes.

Work schedule and conditions:

• Mon–Fri, 9:00–18:00 CET (1-hour lunch break);
• After probation: flexible start/end times if KPIs are met;
• No time tracker;
• Benefits: paid vacation and sick leaves;
• Contract-based cooperation;

Why join:

• Work in a dynamic international environment;
• Handle interesting customer requests;
• Opportunity to collaborate with European markets and clients.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment — Order Entry Manager (German) (1 hour to complete);
3. Interview with Hiring Manager;
4. Bar-raising.

Join EverHelp and become part of a team that turns customer support into an art!

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Head of Customer Experience to build and lead the post-sale organization — making every customer successful, retained, and expanding. You will own onboarding, support, adoption, and renewal across our global customer base.

Why This Role Exists Now

Our customer base is growing fast across three continents. The quality of post-sale experience will determine whether we build a $100M or a $1B company. We need a leader who can turn customer success into a scalable, measurable growth engine.

What Winning Looks Like

• GRR 90%+, NRR 120%+ — measured and reported monthly
• Time-to-value under 1 day for standard onboarding workflows
• AI agent adoption rate above 80% across all customer segments
• Health scoring, risk flagging, and expansion playbooks operating systematically
• CX team built with clear processes, SLAs, and career paths

What You Will Own

• Onboarding — fast implementation, platform configuration, training — customers live and seeing value within 24 hours
• Product adoption — drive utilization of AI agents, track feature adoption, build self-serve enablement resources
• Retention — churn analysis, risk identification, save playbooks, GRR protection
• Expansion — upsell and cross-sell motions, usage-based growth, plan upgrades
• Support operations — ticket management, SLA enforcement, knowledge base, escalation processes
• Team — hire and lead CSMs, Support Engineers, and CX Operations, using Odoo CRM for account management and health tracking

Who You Are

• 5-10+ years in B2B SaaS Customer Experience or Customer Success leadership
• Proven ownership of NRR and GRR at scale — you have the numbers to show
• Experience across Enterprise, Mid-Market, and SMB segments
• Operational mindset — you build systems, playbooks, and processes, not just relationships
• Comfortable with CRM and CS tools (Odoo CRM, Gainsight, or similar)
• Logistics, AI, or SaaS platform experience is a strong plus

Why Cargofy

• Build CX for an AI company at a defining moment — your work shapes how the world experiences autonomous logistics
• Direct access to CEO and Product leadership
• Competitive compensation + meaningful equity
• Remote-first with offices in Kyiv, Warsaw, and Houston

Are you passionate about technology and eager to dive into the fast-paced world of financial trading systems? Quod Financial is looking for a motivated Support Engineer (Trainee-Junior) to join our dynamic team!

Quod Financial is at the forefront of OMS/EMS trading technologies, driving innovation with cutting-edge solutions like algorithmic trading, intelligent order routing, and AI/ML-powered decision-making tools. We empower financial institutions to navigate the complexities of global markets with confidence.

What Makes This Role Special?

• Real Impact: You’ll be the first line of support for our clients, including banks, hedge funds, and trading institutions, helping them solve real-world challenges.
• Fast Learning Curve: Work with state-of-the-art trading technologies and gain hands-on experience with automation, APIs, microservices, scripts and more.
• Global Exposure: Collaborate with teams and clients worldwide, refining your communication skills and cultural understanding.

What We’re Looking For

• Technical Enthusiast: You’re comfortable navigating Linux (CLI), writing bash or Python scripts, and working with SQL.
• Problem Solver: Tackling challenges head-on and finding solutions excites you.
• Strong Communicator: You excel at explaining complex issues clearly and effectively.
• Resilient and Calm Under Pressure: Thriving in a high-paced environment energizes you.
• Language Pro: Upper-intermediate spoken English to engage confidently with international clients.

Your Mission

• Be the bridge between the client and internal teams, ensuring seamless communication.
• Support of the product, which includes the backend microservices, script, interfaces, and trading APIs (FIX, REST).
• Collaborate with development, QA, and management to troubleshoot and enhance our solutions.

Why Quod Financial?

• Work with cutting-edge financial technologies that shape the global trading landscape.
• Join a supportive team that values innovation, and creativity where you will have a clear path to grow.
• Unlock opportunities to grow within a global company at the intersection of finance and tech.

We offer

• Remote work
• Medical insurance or a health budget — your choice
• 20 paid vacation days + 10 sick days annually
• Ukrainian public holidays off
• Shift time — 19:00 — 03:00
• Corporate laptop
• Long-term stability and ongoing projects in the financial tech domain
• Friendly, open-minded, international team

A quick note on language:

Half of Quod’s Ukrainian team is based in Kharkiv and primarily speaks russian. You’re welcome to communicate in Ukrainian, russian, English — we’re flexible.
However, if language preferences are a key factor for you, please take this into account when considering us.

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.
 

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role 

The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience.

You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication.
 

What You Will Do 

• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
•  Work with carrier portals and internal systems to manage porting requests and ensure data integrity
•  Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
•  Take ownership of the end-to-end porting process and proactively resolve issues that may arise
•  Provide timely status updates and respond to partner inquiries in a professional and efficient manner
•  Identify and escalate recurring issues with carriers to ensure prompt resolution
•  Collaborate with cross-functional teams to resolve complex customer cases
•  Maintain and update documentation related to porting processes and best practices
   

What You Will Bring 

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
•  Experience using Salesforce CRM or similar tools
•  Strong communication and interpersonal skills
•  Excellent attention to detail and problem-solving abilities
•  Ability to prioritize tasks and work in a fast-paced environment
•  Ability to work both independently and as part of a team
•  Fluent English (written and spoken)
   

Bonus Points If You 

• Have troubleshooting and technical skills
• Have experience with DID porting and number ordering processes
• Speak German at minimum B2 level

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)

🛠️ Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Arbostar from onboarding and adoption to expansion and renewal.

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success;
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention;
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support;
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback;
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights;
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential;
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs;
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets).
   

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus);
• Strong understanding of customer lifecycle, onboarding, and retention best practices;
• Exceptional communication and relationship-building skills;
• Comfortable managing multiple accounts (100+) with varying levels of complexity;
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms;
• Problem-solving mindset and a passion for delivering value to customers;
• Ability to explain software features in a clear, engaging, and practical way;
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication;
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.).
   

What We Offer:

• Work schedule: 9:00 AM – 5:00 PM (EST);
• 10 paid vacation leaves per year;
• A paid day off on your birthday or special day;
• Only remote work;
• Opportunity to work in the green industry, helping to make our planet greener;
• Supportive, remote-first culture focused on growth and impact.