Jobs Customer/Technical Support

Description:

We are looking for people who thrive in a fast-paced, solutions oriented and creative environments. The Software Support Engineer is a focal point within our software organization for customer support activities related to the Matrix Select software system. Specifically, in this role, the individual(s) will provide remote and field support to customers and operations teams for the installation and configuration of the system. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation environments of our customers. The team will also develop and maintain support driven applications for use in those same environments.
 

Requirements:
 

• Linux exposure is required.
• Work with logs is required.
• Experience in troubleshooting is required.
• Writing simple SQL queries.
• PowerShell/python/Bash scripting experience is a plus.
  GitLab experience, a plus.
• Working knowledge of Windows O/S configuration is desired.
• Working knowledge of Windows User and Account management is a plus.
• JIRA experience, a plus.
• Ansible and Kubernetes experience is desired.
• Written and speaking English on upper intermediate level
• Readiness to late hours schedule
  
  Job responsibilities:
   
• Provide escalation support for short-term problem resolution activities.
• Perform direct coding and validation activities for support tools.
• Create documentation of system-level functionality from a support perspective.
• Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
• Works under pressure in restoring high-priority systems to operations.
• On call shift hours.
   

Schedule after probation period:

Sunday through Thursday 2pm US EST to 11pm US EST OR Tuesday through Saturday 2pm US EST to 11pm US EST 

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Technical Support Specialist who is highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills.

Responsibilities

• Manual test of web games, which are coming to release.
• Bug report to game providers.
• Work process with currencies: accept the requests from clients, where the client asks the Tech support team to enable the currency for determining game category.
• Enable clients to our platform. 
• Create client-game provider integrations.
• Resolve interrupted payments/transactions in games.
• Resolve the issues with the launch of the game.
• Provide the information about games to the client. 

Requirements:

• Degree in Computer Science, Engineering, or a related subject
• Work experience in software technical support would be an asset 
• General understanding of client-server architecture
• Knowledge of software methodologies, tools, and processes
• Experience with performance and/or security testing is a plus
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammate

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Technical Support experience?
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Hi there!
We are Anyforsoft, an outsourcing IT company that has been helping clients from Europe and US build scalable systems in domains such as EdTech, eCommerce, media and more for over 10 years.
We’re currently looking for a proactive and result-oriented Suport Manager who will help us manage content effectively and build strong relationships with our customers.

What You’ll Do:

• Maintain and support e-commerce platforms and content management systems (CMS)
• Manage product data creation, updates, and system synchronization
• Provide technical support for promotions, campaigns, and digital initiatives
• Troubleshoot platform issues and user access problems
• Support internal teams with system usage, workflows, and technical processes
• Handle customer and operational support requests related to digital platforms

 We Expect That You Are:

• A confident English speaker (C1 level or higher)
• Experienced in website content management, including creating and updating product listings
• Familiar with supporting promotional campaigns and assisting customers throughout their journey
• Highly detail-oriented
• Stress-resilient and able to perform effectively under pressure
• A fast learner
• Comfortable working with high volumes of customer requests, operational tasks, and tight deadlines while maintaining accuracy and a professional tone
• Proactive, able to work independently, and capable of taking full responsibility for business outcomes

What We Offer:

• Remote work, flexible working hours.
• A supportive, open-minded culture that encourages initiative and professional growth.
• Regular performance reviews and transparent feedback.
• Mentorship, clear goals, personal development plan with real opportunities for career growth.
• 18 paid vacation days per year.
• Full accountant and legal support.
  Are you interested?
  Submit your application!

As a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and contribute to a growing knowledge base that empowers our customers to self‑serve.

About COCA Wallet

COCA is at the forefront of the financial revolution, seamlessly integrating blockchain technology with everyday financial transactions through its innovative non-custodial wallet and debit card solutions. With a clear vision to make cryptocurrency as straightforward and widely accepted as traditional fiat currency, COCA is paving the way for a new era in the financial industry.

Key Responsibilities

• Multichannel Support: Respond promptly and professionally to user inquiries via live chat, email, and community channels, maintaining a CSAT of 90% +.
• Complex Issue Resolution: Diagnose and resolve a wide range of issues related to feature usage, account management, transfers, debit cards, cryptocurrency transactions, and wallet operations.
• User Education: Provide clear, step‑by‑step guidance, empowering customers to navigate the platform and leverage advanced features.
• Knowledge Base Ownership: Draft and maintain self‑help articles, macros, and internal runbooks to boost first‑contact resolution and reduce ticket volume.
• Cross‑Team Collaboration: Escalate bugs and systemic issues to Product & Engineering via Jira, and relay customer insights that shape our roadmap.
• Process Improvement: Identify recurring pain points, propose workflow automations, and champion best practices that raise support efficiency.
  
  Qualifications
• 3 + years in a customer or technical support role within technology, neobanking, or financial services.
• Hands‑on experience with Freshdesk, Zendesk, or similar incident‑tracking tools, plus strong workflow knowledge of Atlassian Jira/Confluence.
• Solid understanding of cryptocurrency fundamentals (e.g., on‑chain transactions, gas fees, wallet security).
• Exceptional written and verbal English; able to translate technical jargon into plain‑language solutions.
• Proven customer‑centric mindset: empathy, patience, and a genuine desire to help.
  Nice to Have
• Experience supporting debit‑card products or KYC/AML processes
  
  Why COCA?
• Enhanced annual leave + Bank holidays
• 1 paid day off to celebrate your Birthday each year
• Annual training allowance
• Annual performance bonus pay
• Extensive opportunity to grow your career at an innovative FinTech
• Be at the forefront of crypto adoption in a high-growth, mission-driven company.
• Fully remote with flexible hours and bonus opportunities.
• Help shape the marketing tech stack and user engagement strategy from the ground up.

​We are hiring!

Operations / Business Operations Manager at Crouton Digital

​About us:

Crouton Digital is an institutional-grade blockchain infrastructure provider. We power 45+ networks, delivering high-performance RPC nodes and validation services. We are looking for the "engine" of our internal processes—a person who will bring order to operations and bridge the gap between sales, engineering, and marketing.

​▪️ Responsibilities:

​🧾 Operations & Admin:

▫️ Full-cycle document management: contracts, invoices, and legal records.

▫️ Monitoring payments, ensuring deadlines are met, and tracking task statuses.

▫️ Managing contractors and freelancers (task setting, performance review, and delivery).

▫️ Supporting and optimizing internal company workflows.

​🧠 Coordination & Management:

▫️ Syncing departments: Sales, Tech/Ops, and Marketing.

▫️ Ensuring tasks never "get lost" between departments.

▫️ Administering task trackers, Notion, CRM, and operational spreadsheets.

​▪️ Requirements:

▫️ Web3 Experience (Mandatory): You understand the market specifics, know how to use non-custodial wallets, and understand crypto-payment flows.

▫️ Systems Thinker: You have a talent for turning chaos into clear processes and regulations.

▫️ Extreme Attention to Detail: Error-free invoices and on-time tasks are your personal standard.

▫️ Communication Master: Ability to softly but persistently "push" tasks forward with both team members and external vendors.

▫️ English: Working proficiency (written correspondence, documentation, and coordinating international partners).

​

▫️ Salary discussed individually based on interview results.

▫️ 100% remote work with a flexible schedule.

▫️ Direct impact on business growth and the freedom to build processes "your way."

▫️ Work in a professional team with zero unnecessary bureaucracy

About This Role

We’re hiring a Customer-Facing Technical Engineer who blends technical problem-solving, Shopify ecosystem expertise, and strong communication. If you’re comfortable digging into JavaScript and CSS, translating complex issues into plain English, working directly with e-commerce merchants, and collaborating with CS and product, you’ll fit right in. This role is positioned at the intersection of engineering, customer success, and merchant growth.

What You’ll Own

• Serve as the technical point of contact for merchants
• Troubleshoot issues related to theme conflicts, app integrations, Shopify APIs, performance, and data behavior
• Translate technical issues into clear, actionable steps for merchants
• Collaborate with Product and Engineering to escalate bugs, validate fixes, and relay outcomes
• Identify upsell or expansion opportunities based on technical conversations
• Create and maintain technical documentation, playbooks, and repeatable workflows

What You Bring

• 2 to 5 years in a customer-facing technical role (Solutions Engineer, Technical Support, Technical Success, etc.)
• Hands-on experience with HTML, CSS, JavaScript, or Shopify theme customization
• Strong understanding of the Shopify ecosystem, including:
  • Liquid themes
  • Checkout behaviour
  • Store configuration and customization
• Experience working directly with e-commerce merchants or SaaS e-commerce tools
• A collaborative mindset and willingness to own problems end to end

Bonus Points 

• Familiarity with Shopify Plus environments and high-volume merchant needs
• Experience with SQL and browser developer tools
• Exposure to CRO or revenue optimization tools

Why Join Amplify

• Fully remote role
• Work directly with founders, product, and success teams on high-impact merchant problems
• Tight-knit team that values speed, clarity, and accountability
• Minimal red tape; if you see a solution, you can build or propose it
• Competitive compensation and the opportunity to shape our technical playbooks as we scale

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Lead with experience in the electrical industry to own customer relationships and drive long-term product adoption.

Key Responsibilities:

• Own the full customer journey: onboarding, adoption, and retention.
• Build strong relationships with customers in the electrical industry.
• Lead customer calls, demos, and onboarding sessions.
• Gather customer feedback and translate it into product insights.
• Work closely with Product, Engineering, and Sales teams.
• Proactively identify risks and drive solutions.

Requirements:

• Professional experience in the electrical industry (electrical contracting, estimating, construction, AEC, or related fields).
• Experience in a customer-facing role (Customer Success, Account Management, Consulting, etc.).
• Strong understanding of electrical workflows and terminology.
• Excellent communication skills in English.

Nice to have:

• Experience with SaaS or construction/AEC software.
• Experience working with US-based customers.
• Background in electrical estimating is a strong advantage.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces, and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.

• This is a 3-month contract role with the possibility of extension based on performance and business needs.

   

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).

• Proactive, adaptable, and open to feedback.

   

Working hours:

2/2 - 16:00-00:00, Kyiv time.

Recruitment process:
Intro call with our recruiter;
Test task;
Interview with our hiring manager.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

   

Submit your resume and join our team!

 📍 Format: Remote, Part-time (19:00-7:00 GMT3+ night shift CET) 16 shifts per month
💼 Company: PointPay — global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

🔹 Requirements

• 2+ years in customer support
• 1+ year in crypto/web3 (is a must)
• English C1+, Russian or Ukrainian C1
• Experience in Google Sheets (reports, formulas)
• Customer care orientation
• High writing grammar and attention to detail

🔹 Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions
• Reporting

Required domain experience

Blockchain / Crypto 1 year

Required languages

English C1 — Advanced

Russian C1 — Advanced OR Ukrainian Native

We offer:

Our team is 70% Ukrainians and people from EU, Mexico, Latam and Asia (Hong Kong, Singapore)

Remote work from anywhere according GMT 3+

Flexible working schedule — 2 days of work, 2 days of weekend) You work only 4 or 3 days per week ^_^

Format: Remote, Part-time ( 19:00-7:00  CET night shift)

Salary 1000-1200$ from start

Right now we don’t cover vacation and sickleaves, but we have regular salary review after approbation period and 2 times a year

Career and professional development in deep Web3 direction

Learning and support from our friendly team :)

If you are interested, please, send your full and updated CV with telegram link ;)

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
 

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position:

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

The vacancy is open due to the rapid growth of a high-load international B2B platform. To support increasing operational demands, we are expanding the support team and looking for a specialist to work within established incident-management processes and ensure stable platform operations.

Role Mission

To support the daily operations of a mission-critical trading platform by ensuring stable incident handling, timely response to alerts, and consistent service quality.

You will work within an established incident-management framework, handling operational alerts, following documented procedures, supporting platform stability, and contributing to the continuous improvement of support processes as the team scales.

Working schedule:
 

• 5 shifts per week (Mon-Sun) with rotating shifts: morning (6:00 AM–3:00 PM CET) and evening (1:00 PM–10:00 PM CET).
• 60-minute break included.

Responsibilities:

• Monitor system alerts via Slack and Datadog on a regular basis and respond to incidents according to established procedures.
• Handle inbound calls and requests from platform participants regarding login issues, access problems, and trading interruptions.
• Follow and execute the incident-management process for high-severity cases, ensuring timely and accurate handling.
• Escalate incidents and issues to relevant internal teams (technical, operations, commercial) in line with defined escalation paths.
• Maintain accurate incident records, internal logs, and update documentation in the knowledge base.
• Follow existing SOPs and contribute to their continuous improvement based on operational experience.
• Collaborate with senior team members on improving monitoring, workflows, and support processes.
• Support onboarding of new team members by sharing knowledge and best practices.
• Ensure timely reaction to critical alerts and inbound requests, maintaining high operational reliability.

 
About You:

• 1+ year of experience in Customer Support, Technical Support, Operations, or similar roles.
• Experience working with monitoring tools (Datadog or similar platforms).
• Hands-on experience with Jira Service Management, Confluence, and CRM/ticketing systems (HubSpot or similar).
• Understanding of SaaS products and complex technical systems.
• English proficiency at C1 level or higher (spoken and written).
• Ability to remain calm and structured when working with urgent or stressed clients.
• Strong attention to detail, organization, and reliability — missing critical alerts or calls is unacceptable.
• Ability to work independently and adapt in dynamic environments.
• Proactive mindset with readiness to suggest improvements, not just execute tasks.
• Experience in fintech, trading, energy, or other complex technical industries is a plus.
• Experience creating documentation, SOPs, or internal guidelines is a plus.
• Comfort working in evolving processes and motivation to grow in a technical support role.

Why EverHelp:

• Opportunity to build the entire incident-management function from scratch.
• High autonomy, ownership, and direct influence on operational stability.
• Work in a fast-growing international environment with complex, real-time systems.
• 20+ days of paid vacation.
• 10 additional Healthcare Days for recovery and wellbeing.
•  Fully remote work.
• A strong, experienced team, internal professional communities, and continuous learning support.
• Real career development opportunities as the team scales.
• Corporate discounts on gym memberships and wellness services.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

Solidgate is part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.

About the Team and Role

This Integration Manager role is about more than technical onboarding — it’s about helping merchants grow with Solidgate from the very first pre-sales call to scaling their payment flows. You’ll sit at the intersection of technology, product, and operations, owning the technical side of merchant integrations and shaping how businesses across the world work with payments.

What you’ll own

• End-to-end technical onboarding of new merchants, from first integration to go-live
• Ongoing technical support for existing merchants across their lifecycle with Solidgate
• Support for the L1 Support team on technical and integration-related topics
• Participation in pre-sales calls, helping explain integration options and technical capabilities
• Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing logic, and data flows
• Guidance on optimal payment setups to help merchants scale efficiently and reliably

You’re a great fit if you have

• Background in technical support, technical account management, or a similar role
• Strong written and verbal communication skills — clear, structured, and merchant-focused
• English at Upper-Intermediate level or higher
• Knowledge of Postman and basic SQL
• Ownership mindset: you care about results and long-term merchant success
• Ability to work independently, prioritize effectively, and stay focused on what matters
• Openness, empathy, and motivation to grow — both personally and with the product

Nice to have

• Hands-on experience running technical demos
• Familiarity with payment systems, APIs, or fintech products

Why Solidgate?

• High-impact role: You’re not inheriting a perfect system — you’re building one. Your work will define how we scale.
• Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes.
• Massive growth opportunity: Solidgate is scaling rapidly — this role will be a career-defining move.
• You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses. You’ll be talking to decision-makers at some of the most successful internet companies in the world.
• A-player team: Work alongside top fintech professionals with a proven track record and results.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

We are looking for a Junior Operations Manager to provide operational support for a business in the real estate industry. The role involves working with internal processes, coordinating tasks, and collaborating closely with the team. The position is also open to candidates without prior commercial experience — the company is ready to provide training and support during the onboarding period.

Key Responsibilities

• Managing and tracking tasks in Trello
• Coordinating daily operational processes
• Communicating with internal team members and external contractors
• Participating in the hiring and onboarding of new team members

• Providing organizational and administrative support to the manager

   

Requirements

• High level of organization and responsibility
• Experience working with task trackers (Trello or similar tools)
• Strong communication skills
• Language skills: Ukrainian, Russian, English

Nice to Have

• Basic experience in management, coordination, or operational roles

   

What We Offer

• Full-time employment with a fully remote format
• Work with the international market (USA)
• Training and support at the start
• Opportunity for professional growth into a full-scale operations role