Jobs

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re searching for a VIP Manager to own the full VIP journey - from daily personal communication and tailored rewards to spotting early churn signals and shaping loyalty strategies that keep top players engaged.
 

Must-Have Skills & Experience:

• Minimum 1 year, in a similar postion (VIP/Sales, Account, Support, Retention).
• Upper-Intermidiate German & English (spoken and written).
• Proven experience in VIP / support / retention / sales (preferably iGaming).
• Strong communication and relationship-building skills.
• Ability to work with KPIs, player activity, and performance metrics.
   

Desired / Preferred Skills:

• Confident in upselling, reactivation, and cross-selling.
• Experience in online casino / betting industry (big plus).
• Familiarity with CRM systems, segmentation, and reporting tools.
• Experience with multichannel communication (calls, SMS, messengers, email).
• Understanding of player lifecycle, retention mechanics, and bonuses.
   

Expected Duties / Tasks:

• Manage and grow a portfolio of VIP players.
• Build long-term relationships and ensure high engagement.
• Drive deposits, activity, and retention.
• Execute personalized offers, bonuses, and campaigns.
• Reactivate inactive players and prevent churn.
• Handle daily communication (calls, chats, emails).
• Collaborate with marketing teams to improve performance.
• Track performance and contribute to reporting & insights.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will play a key role in shaping directly with the Head of VIP and shape the future of the VIP program.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

We’re looking for a visionary Head of Product Design to lead the evolution of our digital ecosystem. This isn’t just about building features — it’s about shaping a unified, high-end experience across banking, crypto, and lifestyle products.

Key Responsibilities

1. Product Vision & Execution

• End-to-End Ownership: Guide the design direction across all product lines, ensuring seamless, premium experiences.
• Simplifying Complexity: Transform high-friction financial flows (e.g., KYC, staking, cross-border transfers) into elegant, user-friendly solutions.
• Data-Informed Design: Set and monitor design KPIs such as usability scores, task completion rates, and user satisfaction.

2. Team Leadership & Design Operations

• Mentorship: Lead and grow a high-performing team of 4+ UX/UI designers.
• AI-Driven Workflow: Integrate AI into design processes to accelerate prototyping and reduce manual tasks.
• System Evolution: Develop and maintain a design system (components, patterns, tokens) to support a fast-moving product roadmap.

3. Brand & Strategic Impact

• Brand Stewardship: Ensure the company’s visual identity is consistent and premium across apps, marketing materials, and online presence.
• Global Perspective: Conduct research across multiple regions, adapting design for local trust, culture, and user behavior.
• Marketing Collaboration: Work closely with marketing teams to create impactful brand campaigns and assets.

Requirements

• Experience: 5+ years in Product/UX Design, including 3+ years leading design teams in Fintech, Banking, or Crypto.
• Regulated Products: Experience delivering financial products in multiple jurisdictions while maintaining usability.
• Portfolio: A strong body of work showcasing strategic thinking, product design, and brand execution.
• Collaboration: Comfortable presenting bold directions to founders, engineers, and stakeholders.
• Technical Expertise: Advanced Figma skills and familiarity with AI-assisted design tools.
• Languages: Fluent English, Ukrainian.

About ListKit

ListKit is a B2B lead generation platform processing 825M+ person records, serving thousands of customers across DFY (done-for-you) and PLG (self-serve) segments. Our data enrichment pipeline runs on Google Cloud (Cloud Run, PubSub, Cloud Tasks, Firestore) with TypeScript/Node.js, backed by SingleStore for high-performance JOINs against our 825M+ record dataset and SQL Server for transactional order data.

We are an AI-first engineering team. Every engineer uses Claude (Anthropic) as a core development tool for architecture decisions, code review, debugging, estimation, and daily workflows. If you haven't worked with AI coding tools yet, that's fine, but you need to be excited about making it your primary way of working.

The Role

You will own the cloud-native data enrichment platform that powers ListKit's core product: turning customer search criteria into verified, enriched lead lists.

The enrichment service (TypeScript/Node.js on GCP) orchestrates the full pipeline: receiving order requests, querying 825M+ records via SingleStore stored procedures, routing records through email finder APIs (Enrow, Prospeo, LeadMagic) and email verifiers (MillionVerifier, TryKitt), tracking job lifecycle via Firestore counters, processing billing/refunds, and delivering final exports to GCS.

The integration challenge: This service must work in lockstep with our .NET backend, which manages the customer-facing order lifecycle in SQL Server. Today, these are two disconnected state machines. Your first major project is building the completion bridge so the enrichment platform's results flow back to the .NET order processing pipeline. You don't need to be a .NET developer; we have a strong .NET team. But you need to understand the integration surface and design clean APIs between the two systems.

What You Will Do

First 30 days

• Take ownership of the listkit-enrichment codebase (TypeScript/Node.js, Cloud Run)
• Understand the full enrichment flow: PubSub dispatch, Cloud Tasks per-row processing, provider waterfall, verification chains, Firestore lifecycle counters, SingleStore JOINs, billing/refund integration
• Build the completion callback: when GCP enrichment finishes, write results back to SQL Server's OrderProcessing table so the .NET pipeline detects completion
• Fix the data-retrieval PubSub subscriber gap

First 90 days

• Own the enrichment platform end-to-end: reliability, performance, monitoring, alerting
• Improve provider waterfall logic: smarter failover between Enrow, Prospeo, LeadMagic, and the SingleStore JOIN path
• Build observability: structured logging, Cloud Monitoring dashboards, SLA tracking per provider
• Reduce enrichment latency for large orders (1000+ records)
• Work with the .NET team to design the target architecture where GCP enrichment fully replaces the Windows Services

Ongoing

• Adding external email finding/verification API providers to Cloud Run/Cloud Tasks
• Optimize SingleStore stored procedures (sp_enrich_csv) for the 825M+ record dataset
• Scale the enrichment platform for higher throughput as order volume grows
• Build and maintain the external enrichment API (API key auth, rate limiting, usage tracking)
• Contribute to infrastructure-as-code (Terraform for GCP resources)

Required Skills

TypeScript/Node.js (3+ years)

• Express.js, async/await, Promises, streaming
• Building and consuming HTTP APIs at scale
• Error handling in distributed async workflows (retries, idempotency, dead-letter queues)

Google Cloud Platform (2+ years, or equivalent AWS/Azure)

• Cloud Run (containerized services, autoscaling, concurrency)
• PubSub (message queues, subscriptions, delivery guarantees)
• Cloud Tasks (HTTP task dispatch, rate limiting, retry policies)
• Firestore (document database, transactions, atomic counters)
• GCS (object storage, signed URLs, streaming reads)
• Terraform (infrastructure-as-code)

Database experience

• SQL: complex JOINs, stored procedures, query optimization against 100M+ row tables
• SingleStore, MySQL, or PostgreSQL (enrichment service uses SingleStore)
• Basic SQL Server knowledge for the integration surface

Distributed systems thinking

• State tracked across multiple stores (Firestore + SingleStore + SQL Server)
• Eventual consistency, idempotency guards, distributed locking
• Job lifecycle management: queued, processing, completed, failed
• Rate limiting against third-party APIs with different throttle characteristics

AI-first development mindset

• Experience with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar)
• Willingness to use Claude as your primary tool for code review, debugging, architecture, and estimation
• We estimate all engineering work assuming AI-assisted development. Mechanical work compresses dramatically. You estimate only irreducible human work.

Nice to Have

• Experience integrating with third-party enrichment/data APIs (email finders, verifiers, data providers)
• Experience building multi-tenant SaaS APIs with API key authentication and per-plan rate limiting
• Stripe billing integration (credits, refunds, usage-based pricing)
• Understanding of .NET/C# (reading code, understanding integration points)
• Event-driven architectures and CQRS patterns
• Familiarity with Linear for project management

How We Work

• AI-first: Claude is embedded in everything we do. Code review, spec writing, debugging, Linear issue management. We track AI adoption scores and expect engineers to reach Vanguard tier.
• Async by default: Team spans Lisbon (WET/WEST), Ukraine (EET) and US. Written communication via Slack, Linear, and documented decisions.
• Ship fast, fix fast: Continuous deployment for hotfixes, scheduled release trains for features. Production incidents get addressed immediately.
• Ownership mentality: You own your systems end-to-end. If the enrichment platform breaks, you fix it.

Tools & Stack

Your primary stack

• TypeScript (Node.js 20+) on Google Cloud Run
• Google Cloud: PubSub, Cloud Tasks, Firestore, GCS, Secret Manager, Cloud Build
• SingleStore (825M+ row dataset, stored procedures, columnar JOINs)
• Terraform (infrastructure-as-code)
• Third-party APIs: Enrow, Prospeo, LeadMagic, MillionVerifier, TryKitt, AtData

Integration surface

• SQL Server (read/write to OrderProcessing table for the .NET bridge)
• .NET backend (you design the API contract; the .NET team implements their side)

Shared tooling

• Claude (Opus/Sonnet via claude.ai, Claude Code CLI, MCP connectors)
• Linear (project management with Claude-integrated workflows)
• Slack, Google Meet, Granola (meeting notes)
• GitHub Actions (CI/CD), Stripe (billing), Intercom (support), HubSpot (CRM)

How to Apply

Send your CV and a short note (3-4 sentences) answering one of:

1. "Describe a Cloud Run or serverless service you built that processes jobs asynchronously via PubSub/SQS/EventBridge. How did you handle job lifecycle, retries, and completion detection?"

2. "Tell us about a time you had to integrate two systems that tracked state in different databases. How did you design the bridge?"

We will prioritize candidates who can start within 2-3 weeks.

About Cowchain
Cowchain is a Web3 development company behind PixelVerse, StepApp, RetroBridge, Hybrid, Tenet, and 150+ other blockchain products with $180M+ combined market cap. We're a team of 50+ people—mostly based in Ukraine, some across Europe, fully remote. We build across DeFi, GameFi, neobanking, cross-chain bridges, AI agents, NFT platforms, and Telegram mini-apps.
We look for people who take ownership, think deeply, and enjoy figuring things out on their own. No unnecessary hierarchy—you talk directly to the founders when it matters. We value what you bring over how long you've been around.

About the role
We're looking for a Technical Lead to take full ownership of a product vertical within one of our partner's teams through Cowchain's outstaffing model. The product is a fintech/DeFi platform—a decentralized financial ecosystem merging traditional banking with blockchain and AI, used by 70,000+ paying clients across 40+ countries.
This is a hands-on leadership role. You'll design architecture, write code, manage a team of 5+ engineers, and collaborate directly with the CTO and founders.

What you'll do

• Take full technical ownership of a product vertical (e.g., hybrid card-crypto wallet) 
• Design and implement scalable systems while staying hands-on with coding 
• Lead a team of 5+ engineers—set standards, review code, unblock people 
• Collaborate with the Delivery Manager for rapid product delivery 
• Work with external partners and vendors for solution integration 

• Make architectural decisions that balance speed, scalability, and maintainability

   

What we're looking for

• 7+ years of software engineering experience with a focus on scalable systems 
• Deep expertise in Java (Spring Boot), Node.js (TypeScript), and React 
• Hands-on experience with AWS (EKS, RDS, S3, MSK), Terraform, Helm
• Experience with monitoring and observability (Prometheus, Grafana) 
• Ability to modernize legacy systems and integrate new solutions 
• Leadership experience managing teams of 5+ people or owning a product vertical 

• Fluent English (written and spoken)—daily communication with international leadership

   

Nice to have

• Fintech or DeFi experience: smart contracts, staking, DEX/CEX integration 
• Familiarity with L1 blockchain platforms 
• Knowledge of AI engines for transaction analysis or risk management 

• Background in product companies or outsourcing (solution architect role)

   

What we offer

• Fully remote work 
• Paid vacation and sick leave 
• AI tool subscriptions (ChatGPT, Claude, Gemini) for your daily work 
• Internal knowledge sharing and learning programs 
• Individual onboarding tailored to your role and project 

• Support during power outages—equipment and coworking compensation

   

How it works
This is an outstaffing position: you work on a partner's fintech product as part of their engineering team, while Cowchain handles your contract, payments, and support. You get the best of both worlds—a product environment with the backing of a company that looks out for you.

About Cowchain
Cowchain is a Web3 development company behind PixelVerse, StepApp, RetroBridge, Hybrid, Tenet, and 150+ other blockchain products with $180M+ combined market cap. We're a team of 50+ people—mostly based in Ukraine, some across Europe, fully remote. We build across DeFi, GameFi, neobanking, cross-chain bridges, AI agents, NFT platforms, and Telegram mini-apps.
We look for people who take ownership, think deeply, and enjoy figuring things out on their own. No unnecessary hierarchy—you talk directly to the founders when it matters. We value what you bring over how long you've been around.

About the role
We're looking for a Backend Engineer to join one of our partner's product teams through Cowchain's outstaffing model. You'll be working on a fintech/DeFi product—a decentralized financial platform that merges traditional banking with blockchain and AI, serving 70,000+ paying clients across 40+ countries.
Cowchain will employ you, providing all the necessary support, while you work as an embedded team member on the partner's product.

What you'll do

• Own the development, support, and optimization of backend services within the product ecosystem 
• Build and maintain APIs using Java and Node.js 
• Collaborate with the backend team on event-driven architectures (Kafka, NestJS microservices) 
• Implement financial transaction flows, validation logic, and referral systems 
• Optimize PostgreSQL performance on an ongoing basis
• Establish monitoring, alerting, and incident response standards 
• Review architecture proposals and ensure alignment with business logic 

• Work directly with the CTO, Product Owner, and Delivery Manager

   

What we're looking for

• 7+ years of backend engineering experience with a focus on scalable systems 
• Strong hands-on experience with both Java and Node.js in production 
• PostgreSQL, Kafka, NestJS microservices 
• Experience modernizing legacy systems and integrating new solutions 

• Fluent English (written and spoken)—the team is international

   

Nice to have

• Fintech, DeFi, or payments domain experience 

• Familiarity with tokenomics or blockchain-based business logic

   

What we offer

• Fully remote work 
• Paid vacation and sick leave 
• AI tool subscriptions (ChatGPT, Claude, Gemini) for your daily work 
• Internal knowledge sharing and learning programs 
• Individual onboarding tailored to your role and project 

• Support during power outages—equipment and coworking compensation

   

How it works
This is an outstaffing position: you work on a partner's fintech product as part of their engineering team, while Cowchain handles your contract, payments, and support. You get the best of both worlds—a product environment with the backing of a company that looks out for you.

Security isn’t a state — it’s a process. And we’re looking for someone who knows how to drive it.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We combine strategic vision with deep tech expertise to build and scale high-performance products. Right now, we’re looking for a Security Engineer to strengthen our internal infrastructure and help automate key security workflows.

Your key responsibilities will include:
 – Monitor and analyze security alerts across multiple security platforms (SIEM, EDR, SOAR)
 – Lead Incident Response -  serve as primary responder to security alerts, perform initial triage, conduct investigations, and coordinate remediation
 – Enhance Detection Capabilities - design, implement, and fine-tune detection rules and alerts across cloud environments
 – Conduct endpoint, network, and application log analysis to identify suspicious activity
 – Collaborate with IT, DevOps, and Compliance teams to enforce security standards and best practices
 – Assist in improving incident response processes, playbooks, and operational practices
 – Stay informed about emerging cybersecurity threats, trends, and industry developments
 – Deploy and manage MDM/UEM solutions (Jamf, Jumpcloud) across all endpoints
 – Advocate for best practices in IT and change management to strengthen security posture
 – Define and enforce security policies for workstations (passwords, encryption, restrictions, app controls)
 – Perform regular audits and compliance checks aligned with corporate standards
 – Monitor device health and security compliance, respond to related alerts
 – Coordinate patching and updates on endpoints through MDM
 – Conduct inventory and asset tracking, including remote wipe and lock management
 – Provide endpoint security reporting and metrics to IT leadership and compliance
 – Collaborate with incident response teams on mobile endpoint incidents

It’s a match if you have:
 – 3+ years in IT Operations, System Administration, or related roles
 – Experience in security threat analysis or incident response, ideally within a SOC
 – Proven experience responding to and managing incidents in cloud environments (AWS, Azure, GCP) and SaaS services (Google Workspace, Atlassian)
 – Proficiency with SIEM platforms, including rule creation, tuning, and maintenance
 – Strong knowledge of cloud security monitoring tools and techniques
 – Understanding of network infrastructure
 – Experience analyzing endpoint, network, and application logs for anomalies
 – Practical understanding of common attack vectors and how to detect them
 – Experience with security automation and scripting for incident response workflows
 – Understanding of IT system architecture, network design, and IT/change management processes
 – Experience with virtualization technologies
 – Familiarity with identity management
 – Proficiency in platforms used for information security investigations and triage

Nice to have:
 – Experience with cloud-native security tools and services
 – Familiarity with scripting or automation (PowerShell, Bash, Python)
 – Experience with endpoint detection solutions and email security technologies
 – Knowledge of IT security audit techniques

What we offer:
 – A competitive salary
 – Remote work format or a modern office in Warsaw and/or Kyiv
 – Flexible working hours
 – An incredibly friendly team where everyone is ready to share knowledge, help, and support
 – 24 working days of paid annual vacation
 – Paid sick leave
 – Health insurance (available for specialists based in Ukraine; other countries — in progress)
 – Zero joules of energy to the aggressor state, its affiliated businesses, or partners
 – Conference and business travel expenses covered (where applicable)
 – Birthday greetings (because you matter!)
 – Online and offline teambuilding events
 – Corporate celebrations

Send over your CV now — we’d love to get to know you better!

About Cowchain
Cowchain is a Web3 development company behind PixelVerse, StepApp, RetroBridge, Hybrid, Tenet, and 150+ other blockchain products with $180M+ combined market cap. We're a team of 50+ people—mostly based in Ukraine, some across Europe, fully remote. We build across DeFi, GameFi, neobanking, cross-chain bridges, AI agents, NFT platforms, and Telegram mini-apps.
We look for people who take ownership, think deeply, and enjoy figuring things out on their own. No unnecessary hierarchy—you talk directly to the founders when it matters. We value what you bring over how long you've been around.

About the role
We're looking for a Backend Engineer to join one of our partner's product teams through Cowchain's outstaffing model. You'll be working on a fintech/DeFi product—a decentralized financial platform that merges traditional banking with blockchain and AI, serving 70,000+ paying clients across 40+ countries.
Cowchain will employ you, providing all the necessary support, while you work as an embedded team member on the partner's product.

What you'll do

• Build and own integrations with third-party providers (payment systems, KYC, banking APIs) 
• Ensure compliance and technical alignment between internal teams and external partners 
• Collaborate with the backend team on event-driven architectures (Kafka, NestJS microservices)
• Build and maintain APIs using Java and Node.js 
• Optimize PostgreSQL performance on an ongoing basis 
• Establish monitoring, alerting, and incident response standards 

• Work directly with the CTO, Product Owner, and Delivery Manager

   

What we're looking for

• 7+ years of backend engineering experience with a focus on scalable systems 
• Strong hands-on experience with both Java and Node.js in production 
• Proven track record of integrating third-party services (payment providers, external APIs, compliance tools) 
• PostgreSQL, Kafka, NestJS microservices 
• Experience modernizing legacy systems and integrating new solutions 

• Fluent English (written and spoken)—the team is international

   

Nice to have

• Fintech, DeFi, or payments domain experience 

• Familiarity with tokenomics or blockchain-based business logic

   

What we offer

• Fully remote work 
• Paid vacation and sick leave 
• AI tool subscriptions (ChatGPT, Claude, Gemini) for your daily work 
• Internal knowledge sharing and learning programs 
• Individual onboarding tailored to your role and project 

• Support during power outages—equipment and coworking compensation

   

How it works
This is an outstaffing position: you work on a partner's fintech product as part of their engineering team, while Cowchain handles your contract, payments, and support. You get the best of both worlds—a product environment with the backing of a company that looks out for you.

About the Mission

We are building an AI-driven payments ecosystem designed to transform a $50B industry still dominated by slow, legacy processors. As Head of ISO, your mission is to architect, lead, and scale our merchant acquisition engine. You will set the commercial direction, build high-performing processes, and drive measurable revenue impact - first through hands-on execution, and then by leading automated, scalable systems you help define.

What You’ll Do

• Architect and launch the ISO function end-to-end: strategy, operating model, tooling, and execution;
• Own the full merchant pipeline: prospecting → qualification → underwriting coordination → negotiation → closing → onboarding/activation;
• Define and refine commercial fundamentals: pricing strategy, merchant segmentation, and offer frameworks aligned with risk and margins;
• Build scalable operational workflows and enforce portfolio health ratios (chargebacks, fraud, dispute rates), in close coordination with Risk/Compliance and Processing partners;
• Map and manage banking/acquiring coverage (“bank mapping”) and route merchants to the right partners based on vertical, geography, and risk profile;
• Build and maintain relationships with PSPs, acquirers, and key commercial partners to unlock approvals, improve conversion, and expand capacity;
• Standardize playbooks, scripts, and governance, ensuring every opportunity is tracked, advanced, and optimized for conversion;
• Drive process automation with Product & Engineering: convert manual tasks into AI-powered workflows across outreach, qualification, CRM hygiene, and reporting;
• Recruit, develop, and lead the ISO team, creating a high-performance culture centered on consistency, accountability, and results;
• Deliver advanced reporting, forecasting, and KPIs to leadership; act as a senior commercial partner shaping revenue strategy and growth targets.

You’re a Strong Fit If

• You’ve built or scaled an ISO/merchant services function and know what “from zero to repeatable engine” looks like;
• You have strong domain understanding of underwriting, processing economics, risk, and portfolio management;
• You are equally comfortable leading and executing - entrepreneurial, hands-on, and operationally rigorous;
• You thrive in fast-changing environments, build structure quickly, and drive predictable outcomes at scale;
• You operate with urgency, handle high-stakes initiatives, and take full ownership of results.

Required Skills

• Extensive experience in ISO / merchant services / payment processing, ideally with proven ISO build/launch exposure;
• Track record of closing complex merchant deals and managing merchant portfolios with strong risk awareness;
• Ability to define pricing/segmentation and align commercial execution with underwriting and partner constraints;
• Strong operational discipline: scalable workflows, CRM governance, forecasting, and KPI-driven management;
• Excellent communication, negotiation, and relationship management; leadership maturity and resilience.

Nice-to-Have

• Experience in fintech, SaaS, or payment technology environments;
• Familiarity with CRM systems, outbound engines, or automation workflows;
• Background in building or managing distributed commercial teams.

Why This Role Matters

• Shape the commercial backbone of a fast-moving, high-impact payments ecosystem.
• Direct access to founders and leadership, with zero bureaucracy and high decision velocity.
• Full ownership and autonomy: you build the system, the team, and the results from scratch.
• Competitive compensation with significant performance-based upside.
• A rare opportunity to lead innovation in one of the most lucrative and underserved segments of fintech.

We’re seeking a highly experienced Payments Operations Manager with deep expertise across high-risk merchant processing, international banking workflows, and secure operational environments. 
This role requires a sharp, detail-driven operator who can manage sensitive financial documentation, ensure airtight compliance, and coordinate seamlessly with global payments partners.

You will oversee mission-critical processes tied to MID acquisition, high-risk merchant onboarding, banking compliance, and the maintenance of multi-jurisdiction corporate structures. Precision, discretion, and exceptional operational discipline are essential.

What You’ll Do

• Monitor payment flows and detect anomalies
• Coordinate support, finance, and engineering teams
• Handle operational escalations and incidents
• Improve and document internal procedures
• Ensure smooth day-to-day operations across the payment stack

You’ll Be a Great Fit If

• Experience in fintech or payment operations
• Strong understanding of payment flows
• Excellent communication and coordination skills
• Problem-solver mindset
• Ability to work in fast-paced environments

Would Be a Plus

• Experience with high-risk payment processors (Rocketgate, Sticky.io, Konnektive, NMI, Authorize.net, Paynetics, etc.)
• Understanding of gateway routing, risk scoring, fraud controls, and merchant monitoring
• Ability to communicate with global banking partners (multilingual a bonus)
• Comfortable working within or close to the Dubai time zone
• Background in fast-paced, high-compliance environments
• Startup mindset — able to bring structure into evolving processes

What You’ll Have With Us

• Fully remote work
• High level of ownership
• Clear operational structure
• Supportive team with strong communication culture

Писати

Customer Support Specialist (Russian/English)

About Us
Difmark is a P2P platform where users can buy or sell digital goods (game keys, gift cards, top-up cards, software), gaming accounts, MMO currency, additional services, and other gaming products without extra fees or middlemen typically involved in such transactions.

Role Objective

• Ensure smooth and effective communication between customers and the platform via online chats and messengers.
• Resolve issues related to transactions, accounts, and platform usage.
• Maintain a high level of customer satisfaction.
• Provide fast and accurate responses to all inquiries.
• Foster long-term customer loyalty through excellent support.

Probation Period
Duration: 3 months. Performance will be evaluated based on the speed of query resolution, customer feedback, and the ability to independently handle complex cases.

Work Schedule
5 days per week (flexible days off). 

Requirements

• Proven experience in a similar role.
• Ability to handle 50+ customer requests per day.
• Proactive attitude (not afraid to take initiative in problem-solving).
• Readiness for routine work and multitasking.
• Ability to independently manage complex cases.
• Excellent communication skills.
• Ability to build rapport with customers.
• Fluency in Ukrainian and Russian languages.

Responsibilities

• Respond to customer inquiries via online chats, messengers, email, or other communication channels.
• Resolve issues related to digital goods, transactions, or platform usage.
• Escalate unresolved cases to relevant departments when necessary.
• Continuously monitor and update customer requests to ensure timely resolution.
• Keep detailed records of customer interactions and solutions provided.

We Offer

• Competitive compensation package (based on experience).
• 24 working days of flexible paid time off (PTO).
• Fully remote work with flexible day shift schedule (within the CET time zone).
• A value-driven culture in a friendly and supportive environment.
• No bureaucracy – fast communication, quick problem-solving, and increased efficiency.

📌 Please submit your CV in English.

QATestLab is an international provider of independent testing services with 20+ years of experience delivering QA support across multiple industries: from eCommerce, banking and healthcare to gaming, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile and cloud applications.

The position is open for remote work across Ukraine or for office/hybrid work in Rivne and Khmelnytskyi.

If you have successfully completed testing courses and have English proficiency at the Intermediate level or higher – don’t waste a minute – send your CV and become a part of QATestLab!

We expect that:

• You have a basic theoretical and practical background in testing (completed courses)
• You possess an Intermediate+ level of English and are ready to communicate in English with foreign clients in both oral and written forms
• You understand the role and value of a tester’s work in creating high-quality software
• You understand the product development cycle
• You understand the basics of testing mobile applications on iOS and Android
• You know the main concepts of testing, types, and testing methods
• You are eager to investigate bugs within real and interesting projects
• You want to work towards results and learn non-stop

Main responsibilities:

• Test websites and mobile applications
• Log bugs in the bug tracking system
• Create test cases
• Work with technical documentation
• Prepare reports on testing results
• Participate in team meetings
• Communicate with the client team and the client

We offer:

• Cooperation with a reliable company with well-established processes and a positive team atmosphere
• Work with international markets (main clients: North America, EU)
• A team of experts always ready to help and share knowledge
• Competitive salary with regular reviews based on performance
• 100% compensation for sick leave, 18 days off
• Flexible cooperation format (starting between 8:00 and 11:00, full-time)
• A well-developed corporate culture, social support system, and an extensive loyalty program

Send your CV and join the QATestLab team!

Dynamica Labs invites a Junior Project Manager /Customer Success Specialist for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is ideal for those looking to switch to IT, or those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We also consider candidates without commercial experience in an IT company. We provide comprehensive training for transitioning into this role. 
 
Successful candidates can advance to positions such as Customer Success Manager (CSM), Senior Customer Success Manager, Solution Architect, or Senior Functional Consultant. 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• Higher education 
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 

 
    WOULD BE A PLUS: 

• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 
  
   BENEFITS:  
• A London based company, Microsoft Gold Partner - Business system integrator 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 
   
  Check out this video to learn more about the position:
  https://www.youtube.com/watch?v=gsM6z-38daI
   

If you have a desire to work in a dynamic team and develop in the field of Microsoft Dynamics 365, we look forward to seeing your CV! 

We are building an AI-driven SDLC automation platform leveraging AWS Bedrock, knowledge bases, domain agents, and tool-based orchestration. We are looking for a Senior AI Engineer to design and implement the AI architecture, including RAG pipelines, agent systems, tool-calling mechanisms (MCP-style architectures), model evaluation, and guardrails. This role requires real production GenAI experience, not experimentation.

Requirements: 

• 6+ years software engineering experience
• 3+ years hands-on ML / AI engineering experience
• Strong Python (mandatory)
• Proven production experience with LLM systems
• Experience with AWS Bedrock
• Experience designing tool-calling LLM systems (MCP or equivalent architecture)
• Experience integrating external APIs as agent tools
• Experience building REST services (FastAPI or similar)
• Experience with vector databases (OpenSearch, Pinecone, etc.)
• Experience implementing evaluation frameworks for LLM quality
• Experience mitigating hallucinations and prompt instability
• Experience integrating with GitHub and JIRA APIs
• Production experience beyond notebooks or PoCs

• Deep understanding of:

  - RAG architecture

  - Embeddings

  - Chunking strategies

  - Retrieval optimization

• Strong understanding of:

  - Token economics

  - Context window constraints

  - Cost-performance tradeoffs

Responsibilities: 

• Implement RAG pipelines on AWS Bedrock
• Design knowledge ingestion pipelines (JIRA, GitHub, Confluence, S3)
• Define chunking, embedding, and retrieval strategies
• Design vector storage and retrieval architecture
• Architect tool-calling agent systems (MCP or equivalent)

• Define when to use:

  - Direct API invocation

  - Lambda-based tools

  - MCP-based tool integration

  - Design and implement structured output agents

• Implement hallucination mitigation strategies
• Build evaluation pipelines for model quality and regression testing
• Optimize token usage and latency
• Define model routing strategies (cost vs quality)
• Implement guardrails and structured validation
• Work closely with DevOps to productionize AI services
• Mentor AI engineers and define AI engineering standards
• Define long-term GenAI roadmap and architecture patterns

What is in for You: 

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to bridge the gap between ambitious business goals and high-performance engineering reality. You’ll help us scale our technical ecosystem by taking full ownership of architectural blueprints, governance standards, and the long-term stability of our distributed systems.

What you’ll drive:

Strategy & Architecture Design

• Define and evangelize technology principles that balance short-term delivery with long-term system vitality.
• Architect distributed systems using Domain-Driven Design (DDD), CQRS, and Event-Driven Architecture (EDA).
• Select and validate the right tools—from Kafka streams to NoSQL stores—to solve specific scale bottlenecks.

Resilience & Governance

• Design for failure by implementing patterns like Circuit Breaker, Bulkhead, and advanced Rate-limiting.
• Establish governance frameworks that unblock developers rather than slowing them down with bureaucracy.
• Optimize data strategies, including sharding, replication, and performance tuning for SQL/NoSQL databases under heavy load.

Delivery & Cloud Evolution

• Build scalable infrastructure using Kubernetes, Docker, and Infrastructure as Code (Terraform/Ansible).
• Modernize CI/CD pipelines to ensure automated, secure, and rapid deployments.
• Drive FinOps initiatives to ensure our cloud architecture is as cost-efficient as it is performant.

Technical Leadership

• Unblock engineering teams by breaking down complex problems into clear, documented architectural blueprints.

• Lead architecture reviews and mentor senior engineers to foster a culture of technical excellence.

   

What makes you a GR8 fit:

Must-have

• 5+ years in senior/lead engineering roles with a proven track record in Microservices, EDA, and DDD.
• Deep understanding of CAP theorem, ACID properties, and implementing fault-tolerance patterns.
• Hands-on mastery of AWS or Azure, including Kubernetes, Docker, and Terraform (IaC).
• Expert-level SQL/NoSQL knowledge, including database sharding, replication, and query optimization.
• Proficiency in Kafka (architecture, stream processing, and optimization for reliability).

• Master’s degree in Computer Science or a related technical field.

   

Nice-to-have

• Understanding of IAM, PKI, and building secure VPC/Hybrid cloud environments.
• Experience with GitLab CI/GitHub Actions and optimizing cloud infrastructure costs.
• Designing monitoring strategies using APM tools and logging frameworks for full system visibility.
• Proven ability to migrate monoliths to cloud-native architectures without downtime.

• Experience in technical mentoring, code reviews, and driving engineering excellence across teams.

   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Job Description

• Medical Degree.
• Expert-level knowledge in the laparoscopy domain, including deep understanding of laparoscopic procedures, surgical workflow, and intraoperative anatomy.
• Strong knowledge of abdominal anatomy and key surgical landmarks (e.g., hepatobiliary structures, Calot’s triangle, cystic duct, gallbladder, liver).
• Demonstrated ability to set, enforce, and maintain high clinical and technical standards.
• Strong communication skills for delivering clear technical and clinical guidance to cross-functional teams.
• Experience producing technical documentation, clinical quality rubrics, validation guidelines, or training resources.

Job Responsibilities

• Review annotated laparoscopic and endoscopic surgical videos.
• Verify correct identification of key abdominal anatomical structures.
• Ensure annotations align with clinical and technical guidelines.
• Provide structured feedback and correction instructions to annotators.
• Support quality control processes for medical imaging datasets.
• Document findings and track issues using project management tools.

Department/Project Description

Development of AI models for surgical phase recognition and anatomical structure detection during laparoscopic gallbladder removal procedures.
Annotators will receive structured training and continuous feedback from medical experts.