VIP Manager Offline

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re searching for a VIP Manager to own the full VIP journey - from daily personal communication and tailored rewards to spotting early churn signals and shaping loyalty strategies that keep top players engaged.
 

Must-Have Skills & Experience:

• Minimum 1 year, in a similar postion (VIP/Sales, Account, Support, Retention).
• Upper-Intermidiate English (spoken).
• Proven experience in VIP / support / retention / sales (preferably iGaming).
• Ability to work with KPIs, player activity, and performance metrics.
• Strong communication and relationship-building skills.

Will be a plus:

• Additional languages - German, French or other European languages at B2–C1+ level.
   

Expected Duties / Tasks:

• Manage and grow a portfolio of VIP players.
• Build long-term relationships and ensure high engagement.
• Drive deposits, activity, and retention.
• Execute personalized offers, bonuses, and campaigns.
• Reactivate inactive players and prevent churn.
• Handle daily communication (calls, chats, emails).
• Collaborate with marketing teams to improve performance.
• Track performance and contribute to reporting & insights.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will play a key role in shaping directly with the Head of VIP and shape the future of the VIP program.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.