Jobs

Do you want to be part of a team that’s building the future of crypto-financial infrastructure for businesses worldwide?
BitHide offers the opportunity to work with leading companies, implement advanced IT solutions, and shape deals that redefine the rules of the game.

What we offer

• Work in a high-tech company focused on security and innovation
• A supportive team of professionals who stand with you at every step
• A chance to dive into one of the most dynamic FinTech sectors — Web3
• Clear processes, modern tools, and fully remote collaboration
• Your key responsibilities:
• Processing incoming customer requests through the ticketing system
• Timely and accurate escalation of queries to relevant specialists
• Maintaining the internal knowledge base in a structured and up-to-date format
• Providing responses to clients within established SLA timeframes
  Contributing to the improvement of support processes

Who we’re looking for you if you 

• Has at least 3 years of experience in customer support
• Can communicate clearly, concisely, and professionally in writing
• Has an English level of B2+ or higher
• Thrives in a multitasking environment and can prioritize effectively
• Possesses strong time-management and self-organization skills
• Has experience working with ticketing systems (e.g. Zendesk, Freshdesk, Intercom)
• Understands the specifics of collaborating with IT teams (a plus)

Why BitHide

• Join a global FinTech product that’s truly reshaping the market landscape
• Work with smart minds on complex challenges — we’re not “playing startup,” we’re building the infrastructure of the future
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews
• Grow with us — clear goals, transparent career paths, no unnecessary bureaucracy
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses
• Key specialists get relocation support to Cyprus
• Instant review of your CV — because time matters

Smart people. Big challenges. A business that builds the industry.

As a VIP Customer Support Specialist, you will be responsible for managing and nurturing relationships with our high-value clients. Your goal will be to ensure a premium customer experience by providing personalized, efficient, and solution-driven support. You will work closely with internal teams to address client needs, resolve issues, and contribute to the growth of our VIP program.
Key Responsibilities

• Serve as the primary point of contact for VIP customers, offering personalized support via email, chat, and phone.
• Proactively manage and enhance the overall VIP experience by understanding customer preferences, behaviors, and needs.
• Resolve inquiries and issues in a timely and professional manner, ensuring high levels of satisfaction.
• Collaborate with cross-functional teams (Marketing, Product, Payments, etc.) to address client concerns and provide tailored solutions.
• Monitor and analyze VIP activity to identify opportunities for increased engagement and retention.
• Maintain up-to-date knowledge of company products, promotions, and industry trends.
• Assist in the organization and execution of exclusive events and promotions for VIP clients.
• Provide feedback to improve processes, products, and customer experience.

Qualifications

• Experience: Minimum 2+ years in customer support, account management, or a related role, preferably in the iGaming industry.
• Language Skills: Fluent in English (additional languages are a plus).
• Skills:
  • Strong communication and interpersonal abilities.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently while contributing to a team environment.
  • Proficiency in CRM tools and support systems.

Job Description:

👋 We’re looking for a new colleague to join our Customer Support team! Your main mission will be helping customers solve their issues while ensuring a high level of service and satisfaction.

What you’ll do:

• Communicate with customers via email, chat, phone, and other channels.
• Answer questions about products and services.
• Assist with technical, financial, and general support issues.
• Escalate complex cases to other departments and keep customers informed.
• Report website errors or issues.
• Translate and localize content for the website.

Work Schedule:

• Floating, rotational work schedule.
• 5 working days per week.
• 2 floating days off per week.
• Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM.

Our Expectations:

• Proficiency in German and English (B2+ level, written and spoken).
• 1 year of customer support experience (preferred).
• Personal laptop (for remote work abroad; equipment provided in Ukraine).
• Strong communication skills, stress resilience, and the ability to learn quickly.
• Confident PC user, ability to handle large volumes of information.
• Knowledge of Zendesk, Magento is a plus.

We Offer:

• Competitive salary.
• Paid training and supervisor support.
• Career growth and professional development opportunities.
• Friendly team and corporate events.
• Paid vacation and social package.
• Remote work format.
   

Why us?

We create a modern environment where knowledge, teamwork, and openness are valued. If you enjoy helping people and want to grow together with the company, we’d love to have you on our team!

📩 Please send your CV with your expected salary and level of English and German proficiency..

We will contact candidates who are invited to the next stage of the selection process.

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Provide training and ongoing support for an internal team.
  • Reports configuration and delivery.
  • Documentation tasks — creating and maintaining an internal wiki.
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
• Basic understanding of a CRM system structure.
• Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• Comfortable work environment, remote work.
• Schedule based on the round-the-clock support service.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Project description

Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

Responsibilities

Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.

Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.

Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.

Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.

Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

Skills

Must have

Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.

Proficiency with Windows OS.

Basic knowledge of Linux and MacOS.

Familiarity with Office 365 software.

Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

Knowledge and experience in hardware troubleshooting and components replacement.

Familiarity with Microsoft AD, Entra ID, Intune.

Basic knowledge and experience with Cisco network equipment

nice to have.

Nice to have

Cisco, Linux

Languages

English: B1 Intermediate,
Ukrainian: C1 Advanced

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Get to Know Our Client – Vinted

In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing community of over 75 million members across 20+ countries. Their mission is simple yet powerful: to make second-hand the first choice worldwide. By empowering people to sell and buy pre-loved items easily and safely, Vinted promotes sustainability and helps extend the life cycle of fashion. As a member of the Vinted support team, you’ll be helping users navigate the platform, resolve issues, and enjoy a seamless experience.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments, and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to the EUR rate;
• Medical insurance after the trial period
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

What you will do:

— Provide high-level support to premium players via LiveChat and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend).

What we expect:

— 1+ years in Customer or VIP Support;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at B2 level or higher;
— Confident use of CRM and ticketing systems; strong technical literacy;

What we offer:

— Remote work, 2/2 schedule, for the onboarding period 5/2;
— Payments in USDT (white crypto);
— Fixed salary + performance-based bonuses (KPI) after onboarding period;
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

We are open to candidates with no prior experience! From your very first working day, you will receive full training at the company’s expense.

Atlas Recruiting is a recruitment agency that breaks stereotypes in the job market. We help international logistics companies find strong professionals, while candidates get jobs that provide both stability and satisfaction.

Our client is an international logistics company specializing in freight transportation across the United States. The company operates by Western standards, develops its employees, and promotes them to leadership roles without hiring managers from outside. It values progress, stability, and invites people with the same mindset to join the team.

We are currently looking for a motivated and proactive Customer Support Manager with English proficiency to work with an American transportation company

Your main responsibilities:

• Oversee the shipping process.
• Communicate with English-speaking brokers and drivers.
• Provide timely updates to clients.
• Handle emails and resolve issues quickly.

• Work with CRM systems and cargo documentation.

   

What we expect from you:

• English level B2 or higher (both spoken and written).
• Willingness to learn and grow in the field of international logistics.
• Strong communication skills, attentiveness, and responsibility.
• Ability to find solutions in non-standard situations.

• Multitasking and stress resistance.

   

What the company offers:

• Full training from day one, covered by the company.
• Work schedule: 21:00-07:00 (4 working days and 4 non-working days)
• Modern office equipped with everything you need.
• Corporate events.

• Income in foreign currency ($950 per month).

   

Even if you have no experience in logistics or a similar role — that’s not a problem! We will teach you everything.

Join a team where your growth is always a priority.

Send us your resume and start your career in an international company today!

🚨 A fast-scaling dating project is hiring a Moderation Manager. We're looking for a leader with a sharp eye for content quality and compliance who will build a remote moderation team.

In this role, you will impact business results by maintaining platform integrity, protecting the company from potential risks, and ensuring the quality of content across all our platforms.

💸 What We Offer:

• Transparent performance-based bonuses

• Access to the latest tech stack and a streamlined operational structure

• Opportunity to work with cutting-edge moderation trends and tools

• Clear path for career growth and expanding responsibility

• Full ownership of your domain - no micromanagement, no pointless meetings

• Work-life freedom: take time off as needed, no approvals required

💼 About Us:

• High-LTV dating project with strong monetization and proven unit economics

• Startup spirit - fast execution, zero bureaucracy

• Full flexibility - breaks, off time, and relocations are all welcome

• Work directly with founders - decisions are fast, support is real

❓What You'll Be Doing:

• Build, lead, and mentor a remote team of content moderators

• Implement and maintain KPIs & QC to ensure content compliance and load benchmarks are consistently met

• Develop moderation guidelines and workflows in alignment with company policies and industry standards

• Collaborate with operations, dev, and product teams to address risks, improve tools, and refine processes

• Set up dashboards, alerts, and internal reporting for the moderation team's performance

✅ Requirements:

• Experience in text, photo, and video content moderation, preferably within dating, social media, or online community platforms

• Experience in team building and leadership, people management

• Understanding of online safety, compliance, and risk management in digital platforms

• Comfortable working in a fast-paced, scaling environment with changing priorities

• Strong analytical skills - confident with dashboards, numbers, and trends

• You solve problems - not just report them

Your manager will be the COO.

Employment type: Part-time (approx. 4 months) with the opportunity to transition into a full-time role after the New Year 2026

Product that needs your engagement 

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.    
 

Your future team of professionals 

You will become part of a dynamic team of professionals who are deeply passionate about our product. Our team includes a Partnership Manager, a Lead Generation Specialist, and a Partnership Team Lead, each playing a pivotal role in driving growth and fostering success. 
 

Your future challenges

You will drive lead generation and user growth for Skyvia by managing product placement on partners’ marketplaces and integration pages. You`ll acquire development accounts for the product team to develop and maintain Skyvia connectors. Together with technology partners, you’ll create cross-selling opportunities and run joint promotions to boost visibility and registrations. 
 

Impact you will make 

• Expanding coverage of marketplaces with product listings
• Preparing and optimizing materials for product listings on marketplaces in cooperation with the Skyvia Content Team
• Keeping listings up to date in line with product changes (new features, releases, connectors, etc.)
• Maintaining accurate documentation of product placement statuses on marketplaces in Confluence
• Building long-term partnerships with technology partners through meetings, calls, and written communication
• Encouraging partners to participate in co-marketing activities. Initiate, coordinate and execute these activities
• Supporting the acquisition of test accounts or access credentials for the product team to develop or maintain connectors
• Generating regular reports on the status of marketplace operations and partnership activities
• Ensuring timely updates and responses to partner inquiries and follow-ups
• The responsibilities also include partner lead validation and cold outreach 
   

Skills we are looking for 

• 1+ years of experience in IT/Tech companies
• Higher education (preferably technical, IT)
• English — Intermediate and above
• Strong understanding of online platforms/marketplaces for IT product placements
• Basic knowledge of internet marketing and experience in launching marketing activities
• Familiarity with specialized tools (e.g., Grammarly, Qualaroo, GPT Chat)
• Experience working with CRM systems
• Experience with online resources, forums, administrative panels, or marketplaces
• Independence, self-organization, сhangebilitty 
   

Benefits you get

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

Annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

Sick leaves — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.

• Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation. 
 

Our Hiring Process

• Recruitment Interview
• Test Task
• Technical Interview
• Offer Call
   

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. 

The timeframe for feedback between interview stages may take up to 2 weeks.

We are looking for a Production Support Lead to oversee and manage critical applications in production environments. The role involves ensuring system stability, handling incidents efficiently, leading root cause analysis, and coordinating with development and infrastructure teams to drive permanent fixes. You will be responsible for managing a support team, setting up monitoring practices, and continuously improving operational processes to achieve maximum availability and performance.

Key Responsibilities:

• Lead and manage the Production Support team, providing guidance, mentorship, and performance oversight.
• Serve as the primary escalation point for production incidents, ensuring timely resolution and minimal downtime.
• Monitor system performance, availability, and health using automated tools and dashboards.
• Conduct incident analysis and drive root cause investigations with cross-functional teams.
• Establish and maintain runbooks, support playbooks, and standard operating procedures.

• Foster a culture of continuous improvement through automation, process optimization, and knowledge sharing.

   

Requirements:

• Proven experience (3+ years) in Production Support, Application Support, or other relevant roles.
• Solid knowledge of incident management, problem management, and ITIL practices.

• Hands-on expertise in monitoring and alerting tools (e.g., Grafana, Prometheus, AppDynamics).

  Would be a Plus:

• Experience in environments with strict compliance, security, or high-availability requirements.
• Exposure to automation tools.
• Knowledge of microservices architecture and distributed systems troubleshooting.

We are seeking a highly skilled Technical Support Engineer to join our team. This role requires a proactive problem solver with excellent communication skills who can support our customers in real time. You will serve as a critical link between our technology and our clients, ensuring smooth operations and exceptional service.

Responsibilities

• Act as a senior escalation point for complex technical issues
• Provide real-time remote support to customers, responding promptly to issues and requests.
• Connect securely to customer environments and troubleshoot problems using advanced tools.
• Monitor dashboards to detect anomalies, performance issues, and potential risks.
• Analyze issues to identify potential root causes and propose effective solutions.
• Collaborate closely with product and engineering teams to resolve complex technical problems.
• Document support activities, resolutions, and share knowledge with internal teams.
• Maintain clear, professional, and empathetic communication with customers.

Requirements

• Minimum 5 years of experience in a technical support, DevOps, or system engineering role.
• Proven ability to troubleshoot and analyze complex software/system issues.
• Experience with monitoring dashboards, diagnostic tools, and remote troubleshooting.
• Experience with SQL, REST APIs, JIRA, Postman, Grafana.
• Ability to read logs and detect failure points.
• Troubleshoot deployment issues and provide remote user support.
• Strong communication and customer service skills, with the ability to explain technical issues clearly.
• Self-starter comfortable working in a fast-paced startup environment.
• High level of spoken and written English is required
• Availability to work Monday through Friday, from 12:00PM to 9:00PM 
• Experience with healthcare software, SaaS, or mission-critical systems.
• Familiarity with SQL, APIs, or log analysis.
• Previous startup experience.

We Offer

• Work in a fast-growing digital health company making real impact on long-term care and skilled nursing facilities.
• Enjoy a friendly and collaborative team culture.
• Benefit from remote work and flexible environment.
• Grow with professional development opportunities.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized KYC & Payments Manager with at least an Upper-Intermediate level of English proficiency and a minimum of 1 year of proven experience in a similar role. In this role, you will be working with customer verification and payout requests, processing documents, and communicating with payment providers. 
 

The ideal candidate has a proven track record in a similar role, excellent communication and leadership skills, and a strong customer-focused mentality. Experience in customer support would be a huge benefit. 
 

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Request and verify customer documents in accordance with industry regulations and security standards.
• Process payouts in compliance with existing terms and conditions, utilizing various payment methods.
• Monitor transaction success to ensure timely receipt of funds.

• Collaborate closely with the support team, payment processors, and service providers to deliver optimal customer satisfaction.

   

A FEW MUSTS ❗

• Proven experience of at least 1 year in a comparable position 
• Be fluent in written and spoken English (this is the official office language).
• Be interested in iGaming and increasing your tech knowledge.

WHAT WE OFFER 💎

• Hybrid work format - ability to attend the office in Lviv city center (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

🌟 We’re Hiring: IT Support & Administration Specialist (Mexico City, LATAM) 🌟

Role: SUPPORT MANAGEMENT, SUPPORT AND MAINTENANCE SERVICES

Location: Mexico City, Mexico (On-site support required a few days per week)
Work Hours: Monday to Friday, 9 AM – 6 PM
Languages: Bilingual – Spanish & English

About the Role:
Join a fast-growing global company that provides innovative solutions for personnel assessment and workplace integrity. We are looking for a skilled IT professional to manage support and maintenance services across LATAM offices.

Your Responsibilities:

• Provide Tier-1 IT support for LATAM offices, including hardware troubleshooting (PCs, printers, network devices, peripherals)
• Support Windows PCs and mobile devices
• Manage Office 365 administration
• Lead and manage global IT projects (planning, execution, post-project support)
• Document IT issues, projects, and configurations
• Coordinate IT equipment procurement with global teams
• Ensure IT systems meet security, compliance, and licensing standards
• Conduct weekly status meetings and reporting

You Should Have:

• Proven experience providing IT support to businesses
• Strong project management skills for global IT initiatives
• Ability to provide on-site support in Mexico City
• Fluency in Spanish and English
• Experience with Jira or similar ticketing systems

Why Join Us:

• Work with a global, innovative, and collaborative team
• Take ownership of IT support and project initiatives
• Gain exposure to global IT operations and initiatives

About the Role:

We're growing fast and are excited to expand our team! We're looking for a passionate L1 Support engineer to join our partner team and help us continue our journey of innovation and excellence.

What We’re Looking For:

• Experience in incident management or technical support roles (1+ years).
• Strong knowledge of monitoring tools like Grafana.
• Good understanding of incident escalation flows and priorities
• Ability to follow runbooks and escalation playbooks
• Knowledge of software system components (frontend, backend, infrastructure).
• Excellent communication and reporting skills.
• Ability to work in shifts (8h per day).

• English - intermediate+.

   

Technical/specialized knowledge:

• Experience with incident prioritization (P1, P2, P3) and SLA tracking.
• Hands-on with Slack, Confluence, Jira for communication and reporting.
• Knowledge of release flows, rollback notifications, escalation trees.
• Basic understanding of observability concepts (what to monitor and why).
• Knowledge of gambling/gaming systems will be a plus
• Familiarity with HTTP, APIs, databases (SQL/NoSQL basics) will be a plus

What You’ll Do:

• Monitor production systems, services, and alerts (Grafana, PagerDuty).
• Perform initial investigation and diagnosis of incidents.
• Escalate critical incidents to the appropriate development, DevOps, Backend, QA teams.
• Participate in on-call rotations (8-hour shifts, covering 24/7).
• Collaborate with product managers and client support on incident updates.
• Document incidents, actions, and resolutions in Jira and Confluence.
• Ensure SLA compliance (response and resolution time).
• Support post-incident RCA preparation with PMs and tech leads.
• Maintain accurate shift handover logs (if needed) and communicate issues to the next shift.

• Work closely with DevOps on alert fine-tuning and incident prevention improvements.

   

What We Offer:

Flexible remote work schedule.
Paid sick leave and vacation days.
All necessary equipment provided as needed.
Opportunities to participate in internal company events, open discussions, product meetups, and training sessions on soft skills 
development.
A supportive work environment with no micromanagement or rigid hierarchy—quick decision-making is our style.
 
If you’re ready to bring your expertise to a dynamic and growing team, join us and be a part of our exciting journey.