Jobs

We’re expanding our team at JustMarkets and looking for a motivated and enthusiastic IT Specialist to join our Limassol office!
If you’re passionate about technology, eager to learn, and ready to support our internal users on-site, we’d love to consider your candidacy. At JustMarkets, we provide an environment where you can grow, enhance your skills, and contribute to a dynamic international team.

Join us and become part of a team that values collaboration and fresh ideas!

Responsibilities

• Ensure a stable and secure working environment and infrastructure for internal users
• Provide helpdesk support in the office and for remote employees
• Evaluate system performance and troubleshoot issues to optimize efficiency, security, and uptime
• Support and maintain services managed by the IT team, including access control systems and Wi-Fi networks
• Implement and maintain system security measures, including user access controls and firewall configurations
• Manage and support storage solutions and hardware, including procurement and service center coordination
• Improve automation and streamline system administration workflows
• Work with cross-functional teams to align infrastructure solutions with organizational needs
• Evaluate new technologies and tools to enhance system performance and efficiency

Requirements

• At least 1+ year of experience as a System Administrator or a similar role
• Proficiency in MacOS, Windows operating systems
• Experience with Mobile Device Management (MDM) and VoIP systems
• Familiarity with Mattermost, Slack, or other communication tools
• Familiarity with network diagnostic tools and troubleshooting
• Strong understanding of network security fundamentals, including firewalls, VPNs, and data backups
• Strong skills in configuring and troubleshooting Wi-Fi access points
• Upper Intermediate English proficiency (B2) in speaking and writing
• Upper-intermediate English proficiency

 
Will be a plus

• Degree in a related field or completion of relevant system administration courses
• Experience in configuring and administering Atlassian products (Confluence, Jira)
• Experience with external password storage tools such as 1Password
• Understanding of VPN protocols
• Upper-Intermediate level of Ukrainian or Russian (B2) in speaking and writing

We offer

• 21 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to the Cyprus Public holiday list
• Assistance with relocation to Cyprus
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

About us

At OWOX, we believe everyone should have easy access to data. That’s why we created a platform that connects data teams and business users, bridging the gap between business data and decision-makers.

OWOX BI is trusted by over 165k users who collaborate around data marts to make data-driven decisions and grow revenue faster.

Imagine a world where exploring data is as easy as driving a car — without the limitations of public transport (dashboards) or the cost of a private driver (data analysts).

That’s exactly what we provide!

👋About the Role

We’re looking for a Customer Success Manager who’s not afraid to dig deep, ask the right questions, and become a trusted partner to high-value customers. If you’ve ever been the analyst who got what users actually needed, the agency pro juggling clients with ease, or the marketer who knew there had to be a better way — this role is calling.

We believe that great customer success is about more than answering questions — it’s about unlocking value, inspiring confidence, and becoming a trusted partner. You’ll be working with forward-thinking digital teams, who want more from their data — and help them get there.

Your job will be to understand their goals, guide them to wins, and ensure they stick around because they genuinely love using our platform.

💪What you’ll do

• Build relationships with economic buyers — understand their motivation, and know their goals and KPIs.
• Be the strategic partner for senior marketers and digital leads — onboard them, guide them to their first “aha!” moments, and keep that momentum going.
• Make complex things simple — help marketing specialists and analysts get the most from our product, whether it’s setting up the right workflows or showing them smarter ways to report on performance.
• Act as the customer’s voice — gather feedback, spot trends, and work closely with our product and analytics teams to make our platform even better.
• Stay one step ahead — proactively manage relationships, monitor customer health, and ensure they get value month after month.

• Own the outcome — whether it’s retention, satisfaction, or expansion — you’ll play a key role in driving impact for both the customer and the company.

   

🔎What we’re looking for

• 3+ years of experience as a Customer Success Manager, Marketing Manager, or Digital Analyst in a customer-facing role.
• High proficiency in written and spoken English (level Upper-Intermediate or higher). You’ll be speaking with customers around the globe.
• A natural communicator — you can clearly explain ideas, lead conversations with confidence, and make users feel heard and supported.
• Strong critical thinking — you know how to get to the root of the problem and won’t stop at “good enough”.

• Self-driven and proactive — you spot opportunities before they become issues and love taking initiative.

   

☺️You’ll feel right at home if you

• Used to be an analyst or worked in sales and know what end users really need.
• Worked in a marketing agency and want to bring your client relationship skills into a product company.
• Were once “on the other side” — a marketer, product or digital manager who knows what makes a product truly useful.
• Have experience with tools like GA4, Looker Studio, BigQuery, or product metrics like MRR and retention.

• Enjoy startup dynamics and cross-functional teamwork.

   

🤝What we offer

• A wide variety of projects and real challenges — every customer comes with a different context, goals, and opportunities. Boredom is not on the menu.
• Direct impact on how client projects evolve — you’re not just responding to requests, you’re a trusted advisor helping shape real decisions.
• A real voice in product development — your feedback from the field helps shape what we build next.
• Freedom to bring your ideas to life — if it makes sense, we test it; if it works, we scale it.
• A smart and friendly team, where curiosity, ownership, and collaboration are genuinely valued.
• Zero bureaucracy — we trust you to own your work and make decisions.
• Flexible schedule and remote-friendly culture — we care about outcomes, not hours.

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field.

Project Description

Our customer is a dynamic, growth-oriented company serving an exponentially growing industry.
Customer provides professional grade fixed wireless broadband and microwave solutions for customers around the world. Solutions are deployed in thousands of networks in over 153 countries, with our innovative technologies providing reliable, secure, cost-effective connectivity that’s easy to deploy and proven to deliver outstanding metrics.
Our customer has few development centers: Rolling Meadows, IL, USA and Ashburton, Devon, UK.

Job Description

A Product Support Engineer (PSE) will be part of a world-class, highly motivated, highly skilled team of Technical Support Engineers (TSE) who are committed to support carrier grade wireless equipment and Management System to customers in various verticals starting from WISP to Federal Governments.  This person would have to become part of the engineering team and partner with the engineering team to drive software fixes and solutions to complex issue.

Required Skills:
• BS/MS degree in a technical discipline (Radio/Electrical/Computer Engineering or Telecommunications)
• Minimum of 1+ years of industry experience supporting real-world products or systems
• Understanding of RF architecture and radio-wave propagation (MCS, Power Control, RF link budget calculation )
• Experience in Linux/Network administration
• Understanding and knowledge of L2/L3 networking standards
• Willingness / ability to travel occasionally for customer visits, trainings, etc.
• Ability to multi-task between two or more projects and perform these tasks with velocity
• Upper-Intermediate level of English

Preferred Skills:
• Experience in wireless communications industry (fixed narrowband, broadband, cellular and/or software-defined radio experience is a big plus)
• Understanding of radio-link parameters (SNR, CINR, RSSI, NF)
• Knowledge of digital transmission systems and modulation techniques (MIMO, OFDM, QAM, QPSK and BPSK)
• Knowledge of wireless RF equipment and tools (Network Analyzers, Spectrum Analyzers, Signal Generators and Arbitrary Waveform Generators)
• Experience in the wireless network system test (MAC layer protocols, Security protocols, 802.3 / 802.1 standards,
• Knowledge of traffic testing techniques and tools (IXIA/JDSU/Wireshark/Iperf)
• Experience with following tools: TestRail, Jenkins, Jira
• Ability to develop troubleshooting guides and to effectively mentor as well as learn from team members
• Ability to interface with end customers and operators in training, assisting and troubleshoot product deployments
• Logical mind-set which is essential for efficient debugging of product defects and reported issues
• Good logical communication skills, both verbal and written
• Self-motivated personality and ability to work independently as well as on a team

Job Responsibilities

• Support a series of narrowband and/or broadband outdoor and indoor wireless products and systems
• Analysis of technical requirements and published standards in order to debug customer reported issues
• Reproduce customer reported issues in a laboratory environment
• Formal testing involving test specification, execution, result capture and analysis
• Isolate, reproduce, track and verify bugs
• Timely and accurate reporting of work activity status and issues
• Evaluate RF performance of customer networks to better resolve customer reported issues
• Interface with customers, particularly with high priority escalations.

We are looking for a Customer Support team player who will be an integral part of the memoryOS team and deliver exceptional service to our users.
 

We’re a remote team of 30+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.
 

As part of our team, you will manage a high volume of customer messages in Intercom, swiftly resolve issues, and effectively communicate key findings to drive continuous improvement.
 

Your ability to analyze feedback, refine communication approaches, and maintain a top-quality resolution time is essential to our mission of making it easier for people to remember what’s important.
 

Are you ready to have a chance to significantly impact our users’ lives by being part of a revolutionary approach to learning? Apply now!

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

What you’ll be working on

• Respond to customer inquiries daily via Intercom promptly and accurately.
• Able to fully function within Intercom. Know how to increase productivity by automating processes, creating macros, and tracking analytics via Intercom to increase productivity metrics like first response time.
• Embed cutting-edge automated response systems with trained AI.
• Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.
• Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.
• Continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.
• Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.
• Collaborate with the Product and Marketing Teams to identify the best insights from feedback. Also, the areas of their application.

You will also get

• Transparent management and regular feedback.
• Significant opportunities for professional growth and impact on product development.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you’re free to choose your productive work time and place.

About you

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.
• A strong passion for technology, with a keen interest in learning and teaching others about our product.
• Experience of 2+ years with AI tools (such as ChatGPT) is highly important for information analytics and structuring.
• Proficiently apply Intercom’s tools, like Fin AI.
• Exceptional fluency in English, especially written English (C1)

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step by step for this position:

1. Interview with Recruiter (up to 45 min): Position discussion and check experience.
2. Interview with Recruiter and Team Lead (1 hour): Check basic competencies, culture fit, and a detailed сase approach to identify experience.
3. Debrief interview with CEO and Team Lead (30 min): Summarize experience and assess alignment with the company’s values, culture, and strategic goals.
4. Referral: Recommendations from the previous workplace.
5. Offer call with HR (30 min): Discussion of a Job Offer Proposal.

We look forward to receiving your application!

📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
 

We’re seeking a Shifts Technical Support Specialist  to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and TikTok to provide advanced tracking capabilities.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes
   

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)
   

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools
   

Work Schedule:
Day & Night shifts at the office in Kyiv.

• 2 day shifts from 9:00 to 19:00
• 2 days off
• 2 night shifts (1st from 18:00 to 06:00 in the morning; 2d from 22:00 to 10:00 in the morning)

* day shift duration is 9 hours + 1 hour for lunch break
* night shift duration is 11 hours + 1 hour for a break (if there is no request intensity, you can sleep)

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
• Career growth support: The company provides a dedicated budget for  your professional development.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.
   

Excited to join us? Submit your CV and let’s get started!

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: Japanese language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

About the Role:
We’re looking for an experienced Technical Support Engineer to join our team. You’ll be the go-to expert for resolving complex technical issues for enterprise clients, with direct access to R&D and Product teams. This is a high-impact, all-tiers role where you’ll play a key part in shaping a world-class support function during a critical growth phase.

What You’ll Do:

• Troubleshoot and resolve advanced all-tiers technical issues for enterprise clients.
• Handle post-sale and pre-sale support cases.
• Work closely with R&D and Product to resolve platform-level challenges.
• Act as a trusted technical advisor and escalation point.
• Write internal documentation and share best practices with the global support team.
• Provide clear, empathetic, and proactive communication with clients.
• Manage SLA and follow up with customers.
• Operate with autonomy in a fast-paced, startup setting.
   

What We’re Looking For:

• 5+ years in technical support (SaaS, cybersecurity, or enterprise software), at least 2 years managing Tier-3.
• Proficiency in troubleshooting Web Application and Data pipeline.
• Proficiency in troubleshooting data format issues.
• Proficiency in AWS S3 bucket management, event notifications, and experience with AWS CLI.
• High-level experience in SQL.
• Hands-on Application Monitoring Tools (Grafana, Coralogix)
• Hands-on Kubernetes troubleshooting (Lens)
• Good understanding of Python (bonus)
• Exceptional communication and client-facing skills in English.
• Comfortable working independently in remote setups, fast and independent learner.
• Demonstrated problem-solving and multitasking abilities, with strong organizational and prioritization skills.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor, Team Leader or Quality Assurance.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of Greek language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).

- To report on common issues and flag anything urgent.

- To approach customers proactively about select promotions.

- To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

- Be fluent in written and spoken Greek language.  

- Be interested in learning about iGaming and increasing your tech knowledge.

- Be happy to work different shifts: our Customer Services Department is open 24/7.

WHAT WE OFFER 💎

-Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).

- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).

- Diverse paid times off.

- Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Team Summary

Our IT Support team is responsible for managing and resolving complex technical issues, ensuring a stable and efficient technology environment for the entire organization. We are focused on both high-priority issue resolution and continuous process improvement. We also play a key role in coordinating with other departments, including HR and Recruitment, to streamline the  onboarding and offboarding processes.

Job Summary

The IT Support Lead directs and mentors the support team while actively participating in resolving complex technical issues. This role combines leadership with hands-on technical expertise, responsible for both leading the IT support team and providing direct on-site support for advanced incidents.

Responsibilities and Duties

• Lead and mentor the IT support team members to enhance their skills, foster a collaborative environment, and boost overall performance.
• Serve as the primary point of escalation for complex and high-priority technical issues, providing advanced troubleshooting and expert guidance to the team.
• Provide direct, hands-on technical support for escalated incidents, user requests, and complex hardware/software issues, both remotely and in person.
• Monitor team performance by tracking key metrics (e.g., ticket volume, resolution time, user satisfaction) and generate regular reports for IT management.
• Manage IT support projects, including hardware refreshes, software rollouts, and system upgrades, ensuring they are completed on time and within scope.
• Coordinate with other departments, including HR and Recruitment, to streamline the IT onboarding and offboarding processes for all employees.
• Manage physical IT assets, including inventory, on-site setup, and maintenance of computer systems and network hardware.
• Assist with procurement decisions and ensure all systems and configurations comply with company standards and security policies.

Qualifications and Skills

• Hands-on experience in troubleshooting complex issues across macOS, Windows, and Linux operating systems, as well as server environments.
• Advanced knowledge of network architecture, infrastructure management, and security principles, including firewalls, VPNs, and endpoint security.
• Proven experience in administering and optimizing ITSM platforms like Freshservice and Jira to improve support workflows, manage service level agreements (SLAs), and enhance user satisfaction.
• Good knowledge of IT Asset Management and proven ability to manage the lifecycle of IT assets (inventory, procurement) and vendor relations, to ensure all systems comply with company standards and security policies.
• Hands-on experience with key IT tools and platforms such as Jamf, Cisco Meraki, Google Workspace, and VMware Workspace ONE.
• Proven ability to coach, mentor, and develop technical staff, fostering a culture of collaboration, continuous improvement, and high performance.
• Good communication skills to effectively collaborate with stakeholders across all levels of the organization and act as a liaison for the IT team.

• Good spoken and written English.

   

Nice to have

• Advanced scripting and automation skills to streamline team workflows and system management.
• Hands-on experience with IAM systems such as Okta.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

As a Head of Customer Support, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team.

Your regular tasks:
 

1. Team Leadership and Management:

• Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service
• Provide guidance, coaching, and ongoing training to the team members to enhance their skills and knowledge
• Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach
• Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

2. Customer Experience Strategy:

• Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
• Implement strict SLAs for customer service requests processing and develop
  functional QA monitoring mechanisms
• Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

3. Operational Excellence:

• Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs
• Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals
• Quality assurance and ongoing improvement
• Implement tools, technologies, and workflows to optimise support processes and enhance productivity

4. Cross-functional Collaboration:

• Collaborate closely with other departments, including product development via DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across all touchpoints
• Overtake essential customer requests and inquiries from Compliance and Account Management teams
• Act as a customer advocate within the organisation, representing the customer's voice in decision-making processes and product development initiatives

Skills & Knowledge:

• Experience in the FinTech industry is a must 
• Experience in a similar managerial position on an international level
• Proven experience leading and motivating high-performing teams (7+ people)
• Ability to foster a positive and collaborative team culture
• Deep understanding of customer needs and expectations
• Ability to identify areas for improvement and implement innovative solutions
• Ability to develop and implement policies and procedures
• Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
• Financial and Business Acumen

Hiring Stages:

CV screening → TA Intro call → Tech Interview (up to 60 mins) → Final Interview with CEO → Job offer → Welcome on board   

What's In It For You
At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

• Empowerment Through Professional Development:
  • Yearly allocation for advancing your professional expertise
• Unlock Your Potential:
  • Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
  • Performance reviews are anchored in KPIs, ensuring recognition is merit-based
• Make a Lasting Impact:
  • Work on unique projects where your contributions can reshape company-wide processes
  • Bring your ideas to the table and earn exceptional bonuses through our PayDo Ideas Hub
• Flexible and People-Centric Culture:
  • Days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
  • Days of paid sick leave annually, accommodating emergencies and medical needs
  • Additional holidays aligned with your local calendar
• Compensation & Incentives:
  • Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Our Values:
At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Webxloo, LLC is looking for an experienced Customer Support Specialist. This role is responsible for providing customer service to the existing customers. The successful candidate must possess professional work etiquette, speak clearly and confidently.
 

Excellent English is a must.

Responsibilities:

• Provide excellent customer service and support to clients via phone, email, and chat.
• Assist clients with product inquiries, troubleshooting, and technical support.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Stay up-to-date on product knowledge in order to effectively assist customers.
• Follow up with customers.
• Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction.
   

Experience and Skills needed:

• Strong computer skills and technical knowledge.
• Proven customer service experience in a call center environment.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent follow-up skills.
• Professional phone etiquette with the ability to communicate clearly and professionally.
• Good conflict resolution skills.
• Strong sales skills with the ability to upsell products and services.
• Exceptional customer service skills with the ability to handle difficult situations.
• Level of experience: Middle
   

100% remote.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Apply today to join our team as a Support Specialist!
 

Job Type: Full-time

Work Location: Remote

A Ukraine-based IT company specializing in products for Windows devices invites you to join our friendly, highly skilled customer support team. You will provide timely, high-quality assistance by answering customer inquiries and fulfilling requests via email.

Requirements

• Confident Windows power user.
• English: Upper-Intermediate (B2) or higher, especially written.
• Excellent written communication skills.
• Strong analytical thinking and structured problem-solving; ability to think outside the box.

Nice to have

• Experience in a technical service desk/call center providing technical support.
• Hands-on with online customer support/ticketing tools (e.g., Zendesk, Freshdesk, etc.).

What we offer

• Friendly and supportive working environment.
• A variety of interesting projects.
• Flexible working hours.
• Opportunities for professional growth.

Responsibilities

• Provide email-based support with clear, step-by-step instructions to resolve issues.
• Gather details on unusual or complex cases and document them for the supervisor or tech team; escalate when needed.