Support Administrator Offline

We offer a remote side work for System Administrators/Support Specialists. You will work as a part of our remote 24/7 team with the following schedule: 2-3 remote shifts a week (7:00 PM — 8:30 AM). Your main duty will be answering IT support requests and alerts, that mainly involves checks/restarts of servers and following pre-created guidelines.

Requirements:

● Basic knowledge of Windows and Linux servers;

● Ability to remote into servers to get logs, check event logs;

● Troubleshoot network and services state;

● Experience with Cloud services;

● Ability to review and analyze information coming from monitoring systems (Nagios, Prometheus);

● English level — Intermediate;

Will be plus:

● Knowledge of Office365 and Microsoft Dynamics 365;

● Consistent ability to follow and adhere to production support processes and procedures;

● Problem-solving;

● Remote technical support experience;

● Objectivity and to be fact-oriented. The logical thought process in approaching issue;

● Being accurate in logging and documenting your own work;

● Rule-abiding.

Responsibilities:

● Your goal will be working shifts (evening and night hours, weekends and holidays) as a part of 24/7 IT team supporting services and servers.

● This will include fast reactions and troubleshooting to alerts, mainly involving checks and restarts of services.

● The triage will follow the pre-created guidelines.

● The support and maintenance of a large number of servers located in different countries and on different continents.

● The maintenance of a fail-safe operation of services, ensuring minimum downtime and attention by analyzing and solving problems.