Support Administrator (offline)

We offer a remote side work for System Administrators/Support Specialists. You will work as a part of our remote 24/7 team with the following schedule: 2-3 remote shifts a week (7:00 PM — 8:30 AM). Your main duty will be answering IT support requests and alerts, that mainly involves checks/restarts of servers and following pre-created guidelines.

Requirements:
● Basic knowledge of Windows and Linux servers;
● Ability to remote into servers to get logs, check event logs;
● Troubleshoot network and services state;
● Experience with Cloud services;
● Ability to review and analyze information coming from monitoring systems (Nagios, Prometheus);
● English level — Intermediate;

Will be plus:
● Knowledge of Office365 and Microsoft Dynamics 365;
● Consistent ability to follow and adhere to production support processes and procedures;
● Problem-solving;
● Remote technical support experience;
● Objectivity and to be fact-oriented. The logical thought process in approaching issue;
● Being accurate in logging and documenting your own work;
● Rule-abiding.

Responsibilities:
● Your goal will be working shifts (evening and night hours, weekends and holidays) as a part of 24/7 IT team supporting services and servers.
● This will include fast reactions and troubleshooting to alerts, mainly involving checks and restarts of services.
● The triage will follow the pre-created guidelines.
● The support and maintenance of a large number of servers located in different countries and on different continents.
● The maintenance of a fail-safe operation of services, ensuring minimum downtime and attention by analyzing and solving problems.

About Freelance

Ascendix is a software and services technology company founded in 1996 and based in the U.S. with locations in Dallas (Texas) and Kharkiv (Ukraine). We specialize in building solutions for globally-focused businesses who look to leverage cloud computing, commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Microsoft Dynamics and Salesforce.com CRM platforms, and offer products, services, and productivity modules on both platforms.

Our flagship offering is a globally deployed relationship management platform on Amazon for Commercial Real Estate supporting thousands of users across dozens of countries. The solution comprises a backend built on modern search and NoSQL technologies, supporting desktop and mobile clients built around the most modern UX concepts. The multi-lingual system allows for client configuration and customization and provides interesting integration and customization projects for our services teams. We will look to bring this innovative solution stack to other business domains and segments as we continue to evolve the offering.

Ascendix is constantly striving to grow and evolve our own products and services teams to be increasingly cloud service and platform focused, concentrating on Azure, Amazon and SalesForce as platform providers. We are looking for the right people who can help our company and our clients utilize the latest cloud computing technologies to address current business challenges.

Company website:
https://Freelance.com