Jobs Sysadmin

What project we have for you

Intellias’ IT team is searching for a puzzle-solver, able to streamline internal efficiencies; search-own-destroy internal redundant tasks, coordinate cross-functional efforts under the direct supervision of Vice President IT, and guide more than a hundred talents through the dark forests of budget execution.

What you will do

Technical Responsibilities:

• Systems management: Installing, configuring, and supporting Windows, UNIX, and macOS systems.
• Network administration: Maintenance and troubleshooting of TCP/IP networks, DNS, and VPN services.
• Hardware support: Diagnosing, troubleshooting, and upgrading end-user hardware and software.
• Infrastructure setup: Configuring and maintaining office infrastructure hardware and peripherals.
• Service Desk support: Troubleshooting, solving Employees IT related issues

Operational Responsibilities:

• Device coordination: Handling procurement, setup, deployment, and returns for IT assets, including physically preparing equipment for shipment.
• Approvals and inventory: Managing equipment approvals and keeping accurate asset records.
• User lifecycle support: Supporting onboarding and offboarding, including device prep and returns.

What you need for this

• MS Windows administration skills
• UNIX administration skills
• Experience in administering most of the following core IT infrastructure services: DNS, Proxy, DHCP, Email, NFS, FTP, WEB, Active Directory
• Good level of English
• Troubleshooting skills involving hardware and software
• Documentation, reporting, and communication skills
• Highly developed personal characteristics (team player, client orientation, quick learner, highly responsible)

Will be a plus:

• Experience working with Jira, Microsfot Defender/Intune
• More than one year of experience in a similar positions

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

iPaaS / Integration Specialist (Magento / Alumio)

We’re looking for an iPaaS / Middleware Specialist to help us build and scale data integrations between our clients’ data warehouse and a B2B e-commerce platform (Magento).

🚀 About the Role

You will be responsible for designing and implementing integration flows that process large volumes of data (XML-based) on a daily basis.

Your work will directly impact how product data is structured, priced, and displayed across the platform.

🔧 What You’ll Work On

• Building and maintaining data integration flows (via iPaaS / middleware)
• Processing XML-based product data on a daily basis

• Managing:

  • Product visibility across stores
  • Customer-specific pricing and groups
  • Product attributes and content
  • Stock and availability logic

   

• Ensuring stable and scalable data pipelines between systems

🧠 Requirements

• Experience with iPaaS / middleware platforms
• Experience with data integrations (XML, APIs, data mapping)
• Strong understanding of integration patterns
• English (spoken & written)
• Ability to document solutions clearly

Nice to have:

• Experience with Alumio
• Experience with Magento / e-commerce platforms

📈 What You’ll Do 

• Onboard and review existing architecture and documentation
• Design improved integration flows
• Build and optimize data pipelines
• Deliver in phases (test → staging → production)

We're a fun and very fast-growing IT company - we provide IT support, consulting and training for small businesses across greater London, those with 1-50 staff. We love our clients and they love us. We do what we say we will, and are good at what we do. If you love technology and helping people with technology in their business - then we're the tech services company for you.

THE ROLE:

Our Engineers help small businesses with any technology questions or problems, we basically do what an IT Department would for a large business - anything technology! From servers, laptops, Macs, PCs, printers, mobile devices to websites, hosting and advising on product specifications - we do it all. We currently need a Systems Engineer to work with our high calibre team to help our client base.

YOUR BACKGROUND:

Demonstrated field experience is required, with at least 2 years industry experience essential. You must have sound knowledge and experience in:

•Office 365 experience

•Windows Server and/or OS X Server

•Windows client & Mac OS

•General networking

•General email and hosting services

•General computer hardware

•A terrific client service attitude

•A willingness to learn and develop

•A willingness for customer service and assist clients over the phone

A decent level of spoken and written English (English courses will be provided)

is a plus

•Powershell and Bash knowledge

•Microsoft certificates

Experience with Apple Macs & iPhones, Android, Windows Phone, Linux, and small businesses would be desired.

We offer

•Flexible working with up to 40% time working from home

•£770 yearly bonus (to start after 6 months of probation, and dependent on performance)

•Out of Hours and Sales commission (after probation) + paid overtime available when required + Flar Tokens

•Medical insurance (upon successful probation completion)

•Bi-annual competitions with big prizes & incentives

•2 English lessons/week (business hours, at company's cost);

•Bar on company's account;

•Monthly fun events;

And more!

REMUNERATION AND WORK HOURS

The Engineer role is full time (40 hours per week, 5 x 8 hour days) with negotiable flexible hours - whatever makes you more productive! You'll be asked to work as a Private Entrepreneur. Annual leave 28 days, 3 paid study days per quarter. We’d like the candidate to attend the office at least once a week (ideally twice)

We'll leave it up to you to tell us why you would be a good addition to our friendly and knowledgeable team. We look after clients with Windows, Mac and Linux machines, so tell us where your passion lies!

MyWorkDrive empowers enterprises with secure remote file sharing, enabling access to on-premises and cloud storage file servers via mapped drives, web browsers, or mobile clients - without the need for a VPN.

Position Overview

We are expanding our Support and QA teams and seeking a seasoned, remote IT professional/Systems Administrator to serve as a Level 3 Senior Support Engineer for enterprise customers. In this role, you will handle the most complex escalations, support hybrid identity and storage deployments, and ensure seamless integration between on-premises Windows/AD environments and Microsoft cloud services. 

You will combine mastery of Windows identity and Microsoft cloud (Entra ID, Azure Files/Blob, SharePoint, Graph, Intune, SAML) with a strong customer-first mindset—treating every customer issue as our problem to solve.  

Schedule

• Full-time, Monday to Friday 9 AM - 6 PM Pacific time, with flexibility for occasional off-hours support for critical incidents or maintenance windows.

Key Responsibilities

Customer Support & Troubleshooting

• Act as the senior escalation point for complex issues related to Active Directory, Entra ID (Azure AD), ADFS, SMB, Kerberos, NTLM, and Windows identity. 
• Assist IT Administrator customers with installation, configuration, and advanced troubleshooting of MyWorkDrive products in diverse Windows Server, Active Directory, and Azure environments. 
• Diagnose and resolve authentication and authorization issues involving Azure Files, Azure Blob, SharePoint, Enterprise Apps, SAML SSO, and Graph API permissions.  
• Understand unique client use cases and challenges to design solutions that ensure compatibility, performance, and security across hybrid environments. 
• Maintain detailed documentation of customer environments, troubleshooting steps, and resolutions in helpdesk and knowledge base systems.

Quality Assurance & Testing

• Build and manage test environments using Hyper-V, Azure, and representative customer configurations, including complex AD and Entra ID topologies. 
• Reproduce and isolate defects, perform rigorous QA testing, and file clear bug reports for development, including identity, SSO, and file access scenarios. 
• Validate fixes and new features related to Windows authentication (Kerberos/Interactive Logon), SAML, and Microsoft 365 integrations before general release.

Cross-Functional Collaboration

• Engage with a global customer base via email, helpdesk, and web meetings (Teams, Zoom) to resolve escalated issues and guide best practices. 
• Collaborate closely with engineering, product, and sales teams to manage critical support cases, drive continuous product improvements, and assist with pre-sales technical consultations as needed.

Customer Service Mindset

• Model a customer-first culture: your problem is our problem—no disdain, blame, or defensiveness toward customers.  
• Stay calm, empathetic, and solutions-focused in high-pressure situations, including outages and executive-level escalations. 
• Proactively set expectations, communicate clearly, and follow through on all commitments until resolution is fully confirmed by the customer.
• Consistently meets and strives to exceed defined SLAs for response and resolution times, ensuring customers feel prioritized and informed throughout the lifecycle of their requests.

Required Skills and Experience

Support and Communication

• Exceptional customer service skills, with a calm, empathetic, and solution-focused approach to every interaction. 
• Comfortable working with both highly technical administrators and non-native English speakers, adapting communication style accordingly (English proficiency: Upper-Intermediate or higher)
• Highly responsive, able to triage and prioritize critical issues such as service outages or security-impacting incidents. 
• Excellent written and verbal communication skills, including clear incident summaries, root cause explanations, and step-by-step remediation guidance.

Mindset

• Demonstrated ability to quickly learn and apply complex technical and theoretical information across identity, networking, and storage. 
• Strong sense of ownership: you drive issues to closure, collaborate proactively, and do not “throw problems over the wall.” 
• Entrepreneurial, self-directed, and comfortable working in a fast-moving, distributed team environment.

Extensive IT Background

• 10+ years of experience deploying and managing software in Windows Server/Active Directory and Azure environments. 
• 10+ years of hands-on experience in computer networking (TCP/IP, DNS, routing, firewalls, VPNs, load balancers, proxies).

Technical Mastery – Identity & Cloud

• Deep knowledge of Windows client and server OS, Active Directory, Group Policy, ADFS, and Windows authentication Kerberos, Delegation, Interactive Logo. 
• Mastery of Microsoft Entra ID (Azure AD) including Conditional Access, Enterprise App integrations, SAML/OIDC SSO, and application proxy scenarios.  
• Strong experience with Azure Files, Azure Blob Storage, SharePoint Online, and NTFS/SMB permissions in hybrid file-access architectures. 
• Hands-on experience configuring and troubleshooting SAML/SSO, including certificate management, claims rules, and federation with third-party IdPs. 
• Practical experience with Microsoft Graph API permissions, app registrations, and consent (delegated and application permissions) for enterprise apps. 
• Familiarity with Intune device management, compliance policies, and their interaction with Entra ID and Conditional Access.

Broader Technical Proficiency

• Experience with firewalls, security, switching, proxy/load balancing, Microsoft SQL, IIS, Office 365, and related enterprise tooling. 
• Familiarity with Android/iOS mobile devices, Azure File Storage, Active Directory Trusts, NTFS file sharing, Hyper-V, and SAML/SSO.

Education & Certification

• Bachelor’s degree in Computer Science, Information Systems, or related field (preferred).
• CompTIA, MCSE or related Microsoft certification (e.g., modern Microsoft 365/Azure certifications) preferred.

What We Offer

• Long-term collaboration with a globally trusted enterprise software company.
• Competitive compensation through a contractual cooperation model.
• Fully remote work arrangements.
• Opportunity to work with an experienced, international development team on a mature, enterprise-scale product.

Role Overview:

We are looking for a Middle to Senior AI Developer with experience in voice systems and telephony technologies. The ideal candidate will be responsible for developing, integrating, and maintaining AI-driven voice solutions, including call automation, voice assistants, and communication platforms.

Key Responsibilities:

• Develop and maintain AI-powered voice systems and call automation solutions
• Integrate AI models (LLMs, speech-to-text, text-to-speech) into telephony platforms
• Work with VoIP infrastructure to build scalable communication systems
• Design and implement APIs and integrations with third-party services
• Collaborate with cross-functional teams (Support, Product, and Engineering)
• Troubleshoot and optimize system performance and call quality

• Ensure reliability, scalability, and security of voice-based systems

   

Experience and Skills Needed:

• 3+ years (Middle) / 5+ years (Senior) of relevant experience
• Hands-on experience with VoIP technologies and protocols
• Strong experience with:
  • Asterisk
  • FreePBX
  • Kamailio
  • Twilio
• Experience integrating AI solutions (LLMs, speech recognition, voice synthesis)
• Experience working with APIs and real-time systems
• Good understanding of system architecture and backend development

• Strong problem-solving and debugging skills

   

Additional Qualifications:

• Experience with mobile platforms (Android, iOS)
• Experience developing or supporting voice bots and AI-driven assistants
• Familiarity with AI workflows, prompt design, and automation processes

• Exposure to cloud-based infrastructure and scalable system design

   

Soft Skills:

• Strong communication skills
• Ability to work independently and collaboratively
• Proactive, solution-oriented mindset

• English proficiency: Upper-Intermediate( B2) or higher

   

Equipment requirements: high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements: Bachelor's Degree from a recognized University. Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.

Please ensure your CV or supporting documentation and copy of your diploma and grade transcripts aligns the requirements for this posting.

HIGHER CONSIDERATION WOULD BE GRANTED TO INDIVIDUALS THAT HAVE AI CERTIFICATION COMPLETED!

If you are interested in this opportunity, we encourage you to apply now.

We are looking for a System Administrator to oversee the day-to-day stability of the company’s technical infrastructure.

Responsibilities:

• monitor the operation of servers and software
• quickly detect outages, instability, service interruptions, and other technical issues
• regularly check the health and availability of the infrastructure during the day
• provide and manage access for team members
• handle basic server and service administration
• communicate with technical contractors when issues arise
• keep simple records of access, changes, and incidents

• optional: work with Cloudflare (DNS, basic security rules, proxy, SSL, cache)

   

Requirements:

• hands-on experience in system administration
• confident Linux server administration skills
• solid understanding of networks: ports, DNS, proxies, VPNs, access control, firewalls
• experience monitoring servers and services
• ability to troubleshoot issues properly instead of just restarting everything
• high level of attention to detail, discipline, and consistency
• ability to communicate clearly with the team and contractors in technical terms

Work format:

• remote
• 6 working days per week
• Thursday is the fixed day off
• strong reliability during working hours and quick response to technical issues are important

We are looking for a Junior Strong / Middle System Administrator to join our team. This role is ideal for a hands-on professional who combines solid technical skills with strong organizational abilities and enjoys contributing to smooth, efficient company operations.

Requirements

• 2+ year of experience in system administration and/or technical support
• Confident user of office and productivity software
• Strong troubleshooting skills across hardware, software, and network issues
• Basic understanding of office management processes and equipment maintenance
• Familiarity with IT security principles and best practices
• Strong organizational skills and ability to multitask in a dynamic environment
• Strong communications level
• English Level is Intermediate or above

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Perform routine system and equipment maintenance to ensure reliability and efficiency
• Troubleshoot and resolve technical issues to maintain a stable and seamless work environment
• Oversee office-related operations such as equipment setup, basic facility support, and vendor coordination
• Manage inventory of office supplies and IT equipment to ensure optimal resource usage
• Maintain accurate records of equipment, software licenses, warranties, and service agreements

We Offer

• Medical insurance after the trial period
• Team-building activities
• 24 paid vacation days per year
• 5 paid sick leave days per year

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For almost 25 years our team has successfully completed more than 500 projects in Ukraine and across 17 other countries. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

We are looking for a Systems Engineer with hands-on experience in Microsoft Cloud Solutions and a strong interest in further developing expertise in this area.

Key stack:

• Cloud Solutions: Microsoft Azure, Microsoft 365.
• Server products: Windows Server, SQL Server.
• Automation: programming in PowerShell.

Key tasks

External/client tasks:

• Participating in projects of implementation, configuration, upgrades of Microsoft cloud services and server software – developing and implementing solutions in accordance with clients' business needs and the functionality of Microsoft solutions. The main geography of clients is Ukraine and the EU.
• Participating in meetings with clients, presenting and discussing solution options.
• Maintaining and supporting client infrastructure.
• Participating in writing project documentation and technical specifications.

Internal support (in different periods it takes from 30 to 50% of the time):

• Maintaining the internal IT infrastructure.
• Implementing technical solutions based on security best practice.
• Conducting IT onboarding and offboarding of colleagues, including preparation of office equipment.

Training and certification: with us, you'll learn the latest versions of Microsoft cloud services and get the correspondent international certification.

Qualification:

• At least 2 years of experience at an engineering position – Systems Engineer, Data Engineer, System Administrator, etc.
• Experience with Microsoft on-premises and hybrid infrastructure: Windows Server, Active Directory DS, Exchange Server, IIS, RDS, GPO, SQL Server.
• Experience in administering Microsoft 365 and Microsoft Azure (SharePoint Online, Exchange Online, Teams, Microsoft Defender, Intune, Azure VM services, Azure VPN, Azure AD Connect, etc.).
• PowerShell programming skills.
• Understanding of basic information network technologies: DNS, DHCP, VPN, IP stack.
• Ability to process and close technical requests from users.
• Experience in writing technical documentation.
• English: Intermediate / B1 or higher, including spoken; fluency in Ukrainian.
• University degree (technical or IT).

Nice to have, but not a mandatory requirement: 

• Experience in ensuring the security of IT infrastructure.
• Experience or understanding of the basics of Power Automate and Azure Automation.
• Python and/or JS programming skills.

• Microsoft certificates.

   

Soft skills: responsibility, consistency, initiative, interest in professional development.

We offer you:

• Conditions for professional development and training.
• Microsoft certification at the company's expense.
• Various and challenging tasks, including non-standard and new ones even for us.
• Work with solutions from the leading international vendor – Microsoft.
• Participation in ensuring compliance with ISO 27001 together with the Information Security Manager and other teammates.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Working conditions:

• Full remote format with the opportunity to work and meet with colleagues at Innoware’s Kyiv office – we’ll be happy to see you whenever you choose to come.
• Everything for work-life balance: paid vacation and sick leave (we know it’s obvious, but we want you to be sure), additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest 😉.
• Permanent full-time contract.
• Competitive remuneration, revised according to your performance.

If you are motivated to grow and develop in cloud technologies, we invite you to apply with your detailed CV in Ukrainian or English. We’ll contact you if the information in the CV meets the qualification requirements.

Join us, develop your skills and implement projects together with the experienced Innoware team! 

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

Internal IT Support (not customer support)

Working hours: 17:00 – 01:00 (Kyiv time)

VEC-UA is the official representative of the US-based company VEC in Ukraine, focused on innovative technologies in the field of Building Information Modeling (BIM).

We are currently looking for an IT Desktop Support Specialist who will help maintain the stability of our IT infrastructure and provide technical support to company employees.

We are open to different working formats — you can work remotely or choose one of our comfortable offices in Lviv, Dnipro, or Kharkiv. All locations are equipped with backup power and stable internet connection to ensure uninterrupted and efficient work under any circumstances.

Important: this position requires working evening shifts to cover the US time zone.
Working hours: 17:00 – 01:00 (Kyiv time)

Your responsibilities will include:
- Providing technical support to employees at the U.S. office on issues related to computers, software, and network access
- Install, configure, and maintain software and applications on employee workstations
- Troubleshoot and resolve software and connectivity issues on Windows-based PCs
- Support, troubleshoot, license, and maintain the company's enterprise technology stack, including tools such as Google Workspace, Slack, Zoom, Office 365, Teams, ClickUp
- Manage and resolve IT support tickets in a timely and efficient manner
- Assist users by providing guidance and basic training on company IT systems and tools
- Collaborate with the IT Ops Manager to ensure the stable and secure operation of the IT infrastructure
- Maintain accurate records of IT equipment, system configurations, and network assets for inventory and tracking purposes
- Document user accounts, access permissions, and related system information in accordance with internal IT policies
- Collaborate with the IT Ops Manager to implement and manage zero-touch deployment for US-based devices using Rippling
- Monitor deployment processes and ensure systems and device setups are running smoothly and efficiently
- Install, configure, and maintain antivirus and endpoint protection software
- Manage and monitor backup processes to ensure data can be restored in the event of system failure or data loss

Qualifications & Requirements:
- Fluency in English (B1-B2 level)
- Experience in customer service preferably in English
- Active Directory and Group Policy
- Basic understanding of IP, DNS, VPN and skills in diagnosing network problems
- Security knowledge. Anti-phishing and other cyber threats
- Domain administration skills and DNS configuration settings
- Proficient in Google Workspace and Admin Console. Ability to create new domains, manage users, add and manage licenses, accesses, groups, reset passwords, and troubleshoot. Security policies and phishing investigations
- Slack, Zoom, Office 365, ClickUP administration experience
- Experience with Zero-touch deployment, MDM tools (Jamf, Intune, Kandji, etc.)
- SSO and SaaS administration experience

It would be an advantage if you have:
- Skills in supporting and managing licenses and users of Autodesk and Bluebeam software packages
- Experience with the Rippling cloud platform

What we offer:

• A modern office with a strong focus on your comfort, along with high-quality hardware and software
• Medical insurance and paid vacation
• Free access to conferences, forums, and courses for professional development
• Team buildings and corporate events
• Compensation for sports activities and English learning
• And many other benefits!

Our main value is people, which is why we create an environment that encourages personal growth, freedom and responsibility, trust, and support in bringing your ideas to life.

We are a ZOMRO company is an international hosting company offering a full range of services, from shared hosting, Cloud VPS, and dedicated servers to domain registration and additional hosting solutions. Founded in 2014 in Ukraine, we’ve since expanded across the globe. Today, thousands of customers trust our years of expertise to power reliable systems and deliver efficient solutions for challenges of any complexity. 

We’re growing our professional team and invite you to help us shape the future of hosting.

Responsibilities:

• Providing technical support to users, troubleshooting and resolving issues.
• Administering and maintaining Linux and Windows operating systems.
• Advising clients on the use of hosting company services, including hosting and domain setup.
• Monitoring and analyzing OS performance, identifying and addressing malfunctions.

Mandatory Requirements:

• Integrity and a responsible approach to duties.
• Motivation to work and the ability to quickly acquire new knowledge.
• Proficiency in Ukrainian.

Candidates who meet at least one of the following criteria are encouraged to apply:

• Final-year students specializing in IT.
• IT education but no prior work experience in IT.
• No IT education but relevant IT work experience.
• Experience installing Linux and working with the command line.
• Familiarity with various CMS platforms and installation skills.
• Experience transferring websites between servers or platforms.
   

Preferred Qualifications:

• Technical (IT) education.
• English proficiency at a pre-intermediate level.
• Knowledge or experience with Linux and Windows operating systems.
• Basic understanding of DNS, Apache, Nginx, MySQL, FTP, POP3, SMTP, and SSH principles.
• Familiarity with computer networks, including LAN, WAN, and routing.
   

If you are eager to work and grow as an IT specialist, submit your resume and join us for an interview!

We Offer:

• A modern, well-equipped office in an IT company.
• Competitive salary plus regular performance-based bonuses.
• Timely salary payments twice a month.
• Official employment with transparent payment terms, without "envelope" salaries.
• Net salary is paid directly to your bank account after taxes are covered by the company.
• Salary tied to the USD exchange rate.
• Transportation to and from work via taxi.
• Office perks: tea, coffee;
• A sports corner with a table tennis setup, pull-up bar, weights, and darts for physical activity and stress relief.
• Relaxation area featuring a PlayStation 5, VR headset, and board games.

Work Conditions:

• Modern and comfortable workstations equipped with all necessary technology.
• Opportunities for training and professional development.
• Five-day work week with a fixed schedule.
• Eight-hour workday with a lunch break.
• Annual paid vacation.
• Sick leave compensation.
• Flexible work schedule with adjustments for personal matters.
• Reservations are possible in accordance with applicable law and the company's internal procedures and based on the selection results.

We are open to candidates with minimal experience who are quick learners.

About the role:

We are expanding our Internal IT team and looking for a hands-on, highly motivated and detail-oriented IT Support Specialist (L1/L2) who will ensure smooth operations of internal IT services, tools, and infrastructure across our global organization.
This role combines the responsibilities of ITSM, elements of ITAM, and Office and Cloud Infrastructure support.

You will work closely with business stakeholders, engineering teams, and system owners to guarantee reliability, fast response, and stakeholder satisfaction. Reports to: Director of Operations
 

Key Responsibilities

ITSM (Service Desk and Support, L1/L2)

• Act as a primary point of contact for end-users, ensuring timely and effective resolution of technical requests and issues
• Handle first-line requests (password resets, VPN issues, device troubleshooting, subscriptions/SaaS access).
• Diagnose, categorize, and route incidents, service requests, and problems 
• Resolve hardware/software issues (Windows, macOS, VPN, subscriptions).
• Support SaaS systems access and user onboarding/offboarding.
• Maintain clear communication during outages, incidents, and planned maintenance.
• Execute standard Change Management tasks (L1/L2).
• Standardize ITSM process improvement, automation, documentation, and knowledge base articles

ITAM (IT Asset Management)

• Own and manager the full lifecycle of IT assets within the organization.
• Manage and maintain accurate records for all IT assets, including software, hardware, licenses, subscriptions, and SaaS systems.
• Manage the procurement of new IT assets and register them accurately in the asset inventory system.
• Configure and deploy new hardware and software for Proxetters (OS setup, device enrollment, security policies configurations)
• Monitor and analyze asset usage and lifecycle status (asset health, warranty, capacity, etc) to optimize inventory and licensing
• Manage the safe and secure decommission and disposal of end-of-life IT assets
• Collaborate with office managers and external vendors to ensure timely procurement and distribution of assets.

Office and Infrastructure Support

• Support and monitor office network and connectivity (LAN, Wi-Fi, VPN, firewalls, access points, etc).
• Monitor networks troubleshooting and escalate complex network issues to senior engineers/vendors.
• Support office IT hardware (printers, badge/access control systems, CCTV, meeting room equipment).
• Manage backup and recovery procedures (local and cloud environments)
• Support and maintain on-premise and cloud servers used for internal purpose
• Assist engineering teams with cloud infrastructure (AWS, Azure, GCP) for project use
   

Requirements

• 3+ years of experience in IT support or IT operations
• Strong troubleshooting skills for macOS and Windows environments
• Solid networking knowledge (TCP/IP, DNS, DHCP, routine basics, Wi-Fi troubleshooting, VPN)
• Experience working with identity systems (Google Workplace, MS Entra)
• Practical experience with ITSM tools (e.x Jira Service Management or similar)
• Experience with device enrollment, OS imaging, patching, and endpoint security (MS Entra, Apple Business Management, ManageEngine, Crowstrike, CloudFlare or similar)
• Strong experience with SaaS applications, access management, roles and groups, SSO logic
• Hands-on experience with asset management and inventory systems (Jira Service Management Assets or similar)
• Hands-on experience with Jira cloud administration
• Strong customer service mindset: friendly, respectful, and solution focused
• Proactivity and problem solving skills, ability to operate independently
• High responsibility and ownership mentality (“Even If I don’t know how to resolve something, I’ll figure-out the optimal solution and solve it”)
• Experience working with a global/distributed company (at least 2+ countries)
• English level B2+
• Familiarity with ITSM and ITAM best practices.
   

Nice-to-have requirements

• Experience with automation (Bash, PowerShell, Python - basic+ level)
• Understanding of IT security best practices (MFA, conditional access, device compliance policies)
• Familiarity with CCTV systems, access control, and office IT hardware integrations
• Experience with middle ware systems (Zapier, n8n, maker or similar)
• Experience with configuring cloud infrastructure from scratch (Azure, AWS, GCP)
• Familiarity with data warehousing/BI visualization tools

We are seeking a motivated Trainee System Administrator/Office manager with a passion for technology and strong organizational skills. The successful candidate will maintain our IT systems, ensure seamless operations and assist with office management. This role is ideal for someone looking to grow their career in IT.

Key Responsibilities: 
System Administrator:

• Manage MacOS and Windows workstations;
• Manage device inventory and basic automation (MDM, asset tracking, access control system);
• Configure and monitor backups, OS updates, and basic endpoint security; 
• Set up and maintain user accounts, access rights, and permissions (Google Workspace, internal systems);
• Support and maintain office network infrastructure (MikroTik, TP-Link, Wi-Fi, VPN); 
• Provide basic website hosting and domain support (DNS, CloudFlare);
• Communicate with vendors and service providers (ISPs, hardware suppliers, SaaS tools);
• Support office hardware and equipment (printers, routers, meeting rooms);
• Assist with hardware procurement, inventory management, and expense tracking;
   

Office Management:

• Coordinate the delivery of water and food to ensure the office is well-stocked;
• Manage and monitor the office budget, including expenses and financial planning;
• Ensure cleanliness and maintain an inventory of all necessary supplies;
• Organize and manage office events to promote team building and company culture;
• Care for office plants, including regular watering and maintenance;
• Maintain and service the coffee machine to ensure it is always in good working condition.

Requirements:  

• Knowledge of MacOS, Windows, and network protocols;
• Basic understanding of MacOS and Windows (user support, system settings, troubleshooting);
• Basic knowledge of networking fundamentals (DHCP, DNS, IP addressing);
• Familiarity with office network equipment (MikroTik, TP-Link — at least at a basic level or strong willingness to learn);
• Experience or hands-on practice with hardware setup (workstations, peripherals, basic diagnostics);
• Basic Knowledge with Google Workspace (users, groups, permissions);
• Good organizational skills and ability to handle multiple small tasks;
• Problem-solving mindset and willingness to learn and ask questions;
• Good communication skills and ability to work with non-technical users; 
• English level: Intermediate (B1) or higher (reading documentation and basic communication).

What you will have with us:

• Paid out of office days;
• Regular Performance review;
• Opportunity to learn and improve your English;
• Flexible work schedule;
• Well-equipped office;
• Career Path and growth opportunities.

About Company:

We are a software development company that provides digital technology services. From mobile and web development to custom software solutions. We're dedicated to delivering innovative, high-quality solutions tailored to your unique needs.

Your future responsibilities:

• Jira Process Improvement and Automation
• Transforming Business Requirements into Scalable Solutions
• Scaling Jira Environment (Multiple Teams, Complex Workflows)
• Resolving L2/L3 Issues
• Evaluating and Implementing Atlassian Marketplace

Your skills and experience:

• 5+ years with Jira / Atlassian ecosystem (administration, development, or engineering)
• Technical leadership: architecture decisions, code reviews, mentoring
• Hands-on with Jira Data Center and Cloud in complex environments
• Jira architecture design aligned with business processes
• ScriptRunner + Groovy for custom logic
• Jira REST API and integration patterns
• System integrations: REST, webhooks, middleware
• Access control and security: SSO, IAM, RBAC
• Work in regulated / security-sensitive environments

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

You matter at Raif!

Want to learn more? Follow us on social media:

Facebook, Instagram, LinkedIn

______________________________________________________________________

Твої майбутні обов’язки: 

• Вдосконалення та автоматизація процесів у Jira
• Перетворення бізнес-вимог у масштабовані рішення
• Масштабування середовища Jira (кілька команд, складні робочі процеси)
• Вирішення проблем L2/L3
• Оцінка та впровадження Atlassian Marketplace

Твій досвід та навички:

• 5+ років досвіду роботи з екосистемою Jira/Atlassian (адміністрування, розробка або інженерія)
• Технічне лідерство: рішення щодо архітектури, огляд коду, наставництво
• Практичний досвід роботи з центром обробки даних та хмарою Jira у складних середовищах
• Проектування архітектури Jira, узгоджене з бізнес-процесами
• ScriptRunner + Groovy для налаштування логіки
• REST API та шаблони інтеграції Jira
• Системні інтеграції: REST, вебхуки, проміжне програмне забезпечення
• Контроль доступу та безпека: SSO, IAM, RBAC
• Робота в регульованих/чутливих до безпеки середовищах

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

Чому Райффайзен Банк? 

Наша головна цінність — люди і ми даємо їм підтримку і визнання, навчаємо, залучаємо до змін. Приєднуйся до команди Райфу, адже для нас ТИ маєш значення! 

• Один із найбільших кредиторів економіки та аграрного бізнесу серед приватних банків 
• Визнаний найкращим працедавцем за версіями EY, Forbes, Randstad, Franklin Covey, Delo.UA 
• Найбільший донор гуманітарної допомоги серед банків (Червоний Хрест України, UNITED24, Superhumans, СМІЛИВІ) 
• Одна з найбільших ІТ-продуктових команд серед банків країни 
• Один із найбільших платників податків в Україні, за 2023 рік було сплачено 6,6 млрд гривень

Можливості для всіх: 

• Райф керується принципами, що фокусуються на людині та її розвитку, у центрі уваги 5 500 співробітників та понад 2,7 мільйони клієнтів  
• Підтримуємо принципи різноманіття, рівності та інклюзивності
• Ми відкриті до найму ветеранів і людей з інвалідністю та готові адаптувати робоче середовище під ваші особливі потреби
• Співпрацюємо зі студентами та людьми старшого віку, створюючи умови для зростання на будь-якому етапі кар’єри

В Райфі ти маєш значення! 

Бажаєш дізнатися більше? — Підписуйся на нас у соц.мережах: Facebook, Instagram, LinkedIn 

About Project

A global company with operations across multiple regions needs a senior engineer to take ownership of their Azure cloud platform and security posture. The infrastructure internal services used by teams worldwide. You’ll be the go-to person for anything Azure, M365 security, and network infrastructure — with the autonomy to improve how things are built and run.

What you’ll do

• Own and evolve Azure infrastructure: networking, compute, storage, microservices
• Harden cloud and endpoint security using Microsoft Defender, Sentinel, and CrowdStrike
• Manage identity and access: Entra ID, hybrid AD, conditional access, RBAC, B2C
• Automate provisioning and deployments (PowerShell, Terraform, CI/CD pipelines)
• Run M365 administration — Exchange, SharePoint, Teams, licensing, migrations
• Handle L3 escalations for cloud and infrastructure incidents
• Build monitoring, alerting, and capacity management for Azure workloads
   

Tech stack

Azure (VMs, AKS, AVD, Express Route, VPN, Site Recovery) · Microsoft 365 · Entra ID & Hybrid AD · Defender for Cloud · Sentinel · CrowdStrike · Intune · PowerShell · Terraform · Azure DevOps · SQL/Cosmos DB · Windows Server · Linux · Hyper-V
 

Must have

• 4+ years managing Azure cloud environments in production
• Proven security experience — cloud, endpoint, network (not just theory)
• PowerShell scripting and infrastructure automation
• Hybrid identity management (Entra ID, on-prem AD, sync)
• Upper-Intermediate+ English
   

Nice to have

• Microsoft certs (AZ-104, AZ-500, MS-500)
• Intune device management and Autopilot
• DevOps pipeline experience (Azure DevOps, GitHub Actions)
• AI/Copilot integration experience
• Database admin skills (MSSQL, Azure SQL, Cosmos DB)
   

What we offer

• Fully remote within Europe, flexible hours
• Stable long-term contract with a well-established global company
• Real ownership — small team, direct impact on infrastructure decisions
• Compensated on-call rotation
   

About Company

A global professional services organization operating for decades across multiple regions. You’ll join a lean IT operations team supporting both internal users and external clients.

Think you’d be a good fit? Drop us your CV. We care more about what you can do than a checklist of certifications.

Are you a skilled Infrastructure Engineer looking to work on a high-impact, large-scale solution? Join our team at Sigma Software and help build and maintain a robust hybrid IT infrastructure for a cutting-edge access control and construction site management platform used across Europe.
This is a middle-level role with a remote work setup, offering the opportunity to collaborate with a highly experienced international team and contribute to a product that shapes the future of construction site security and operations.
We at Sigma Software value innovation, professional growth, and teamwork. You will be part of a long-term project with strong support for career development, where your dedication and expertise will be recognized and rewarded.
 

CUSTOMER

Our customer is a leading Scandinavian construction solutions provider, recognized as one of the biggest players in the Swedish market. With over 50 specialists in the overall development squad, including 32 team members in Ukraine, they have evolved from a smart-lock product to a comprehensive server-based solution with multiple self-developed web and mobile applications. Their focus is on expanding services across Scandinavia and Europe, delivering advanced security, access control, and site management innovations.
 

PROJECT

The project is a large-scale, complex access control system for the European construction domain. It goes beyond access control, offering advanced site management capabilities, real-time monitoring of worker presence, and tools for managing relationships between multiple companies operating within a site.

Responsibilities

• Administer and support hybrid IT infrastructure (primarily on-premises, with selected workloads in Microsoft Azure)
• Install, configure, harden, and maintain Windows Server environments (2016–2022)
• Manage on-premises Active Directory, Group Policy, DNS, DHCP, and other core Windows services
• Perform basic administration of Azure infrastructure components (VMs, Virtual Networks, routing, Load Balancer, VPN connectivity, DNS, RBAC, monitoring)
• Administer and troubleshoot Microsoft SQL Server, including backup strategies, restore procedures, and performance optimization
• Manage Debian-based Linux servers hosting infrastructure services (e.g., Redis/Kafka)
• Support and troubleshoot containerized services on Linux hosts using Docker Compose
• Design, implement, and maintain infrastructure monitoring and alerting
• Administer and troubleshoot network services (routing, DNS, DHCP, SMTP, VPN)
• Manage source control systems (TFS / Azure DevOps Server, Git)
• Automate infrastructure operations using PowerShell
• Investigate incidents, perform root cause analysis, and implement preventive measures
• Maintain technical documentation and operational standards
• Collaborate with internal teams and customers to resolve issues and improve systems

Qualifications

• At least 3 years of Windows Server administration (2016–2022) experience in production environments
• Strong knowledge of Active Directory, Group Policy, DNS
• Solid SQL Server administration and troubleshooting skills
• Working knowledge of Debian-based Linux administration
• Practical experience with Docker on Linux (multi-host, Docker Compose)
• Experience with source control systems (TFS / Azure DevOps Server, Git)
• Strong troubleshooting mindset and networking fundamentals
• PowerShell scripting skills
• Ability to produce clear technical documentation

• Strong communication skills and independent work capability

   

Will be a plus

• Experience with monitoring/telemetry platforms (Zabbix, PRTG, Azure Monitor, Prometheus/Grafana, ELK/Loki)
• Experience with Azure IaaS/networking
• Azure DevOps pipelines and integrations
• Redis/Kafka administration experience
• Familiarity with HA patterns for containerized services
• Experience with virtualization platforms (Hyper-V)