VIP Team lead

We are looking for an experienced VIP Team Lead to shape our high-value customer strategy, scale VIP operations, and lead a dedicated team at our fast-growing iGaming startup. Founded by industry professionals with deep domain expertise and strong networks.

Responsibilities:

• Strategy & Revenue: Define VIP tiers and reward programs; partner with CRM/Marketing to launch targeted campaigns that maximize LTV and hit revenue goals.

• Client Operations: Oversee white-glove service standards, resolve complex escalations, and drive retention using data-driven insights and promo optimization.

• Team Leadership: Recruit talent, establish clear KPIs and career paths, and build an accountable, results-driven team.

• Cross-Functional Collaboration: Bridge VIP operations with Tech and Marketing, run market benchmarks, and deliver long-term growth initiatives.

Required Experience:

• Proven track record in a similar leadership role within the iGaming sector.

• Strong understanding of Tier-1 iGaming markets and customer dynamics.

• Exceptional team management, organizational, and strategic planning skills.

• Ability to analyze metrics, build reports, and make data-informed decisions.

• English proficiency at B1+ or higher.

Why Join:

• Work in an international Tier‑1 iGaming environment.

• Remote format with flexible schedule.

• Competitive compensation and performance bonuses.

• Opportunity to shape global marketing strategy and scale a Tier‑1 product.