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We are a fast‑growing iGaming product operating across Tier‑1 markets and serving millions of users worldwide. Our team combines deep industry expertise, years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale. We are looking for a Customer Support Agent who can deliver world‑class customer service, resolve complex issues, and ensure a seamless player experience.

Key Responsibilities:

• Handle customer inquiries via chat, email, and ticketing systems.

• Resolve account, payment, bonus, and gameplay‑related issues within SLA.

• Escalate technical or product‑related cases to relevant teams.

• Track and document bugs, feature requests, and user feedback.

• Maintain high customer satisfaction scores (CSAT, NPS).

• Contribute to continuous improvement of support processes.

Requirements:

• 1+ years of experience in customer support in iGaming.

• Strong communication skills and ability to work under pressure.

• English proficiency at B2+ level (mandatory); additional languages are a plus.

• Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).

• Understanding of iGaming products and user experience.

• Proactive, detail‑oriented, and solution‑driven mindset.

We offer:

• Work in an international Tier‑1 iGaming environment.

• Remote work format with flexible schedule.

• Opportunities for professional growth and skill development.

• Collaborative, multicultural team atmosphere.

We are seeking a highly qualified Customer Support Team Lead to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments to enhance the customer experience.
• Improving communication processes with clients Increased response speed and quality.
• Implementation of a service desk and control of task processing.

• Creation of reports and analytics for the department.

   

Requirements:

• Proven experience in a similar role within the iGaming industry.
• Strong understanding of Tier‑1 market specifics.
• Excellent leadership skills and experience managing teams.
• Outstanding communication and organizational abilities.
• Ability to analyze data and deliver detailed reports.
• English proficiency at B1+ level.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

We are looking for an experienced VIP Team Lead to shape our high-value customer strategy, scale VIP operations, and lead a dedicated team at our fast-growing iGaming startup. Founded by industry professionals with deep domain expertise and strong networks.

Responsibilities:

• Strategy & Revenue: Define VIP tiers and reward programs; partner with CRM/Marketing to launch targeted campaigns that maximize LTV and hit revenue goals.

• Client Operations: Oversee white-glove service standards, resolve complex escalations, and drive retention using data-driven insights and promo optimization.

• Team Leadership: Recruit talent, establish clear KPIs and career paths, and build an accountable, results-driven team.

• Cross-Functional Collaboration: Bridge VIP operations with Tech and Marketing, run market benchmarks, and deliver long-term growth initiatives.

Required Experience:

• Proven track record in a similar leadership role within the iGaming sector.

• Strong understanding of Tier-1 iGaming markets and customer dynamics.

• Exceptional team management, organizational, and strategic planning skills.

• Ability to analyze metrics, build reports, and make data-informed decisions.

• English proficiency at B1+ or higher.

Why Join:

• Work in an international Tier‑1 iGaming environment.

• Remote format with flexible schedule.

• Competitive compensation and performance bonuses.

• Opportunity to shape global marketing strategy and scale a Tier‑1 product.

We are looking for an experienced Head of Customer Support to lead and scale support operations at our fast-growing iGaming startup. Founded by industry professionals with deep domain expertise and strong networks, we are positioned for rapid growth and looking for a strong leader to shape our customer experience.

Key Responsibilities

• Team Leadership & Development: Recruit, onboard, mentor, and build a high-performing 24/7 support team.
• Process & Quality Optimization: Establish operational workflows, quality standards, and service desk processes to optimize ticket handling, response times, and CSAT scores.
• Tools & Infrastructure Management: Oversee support platforms, software, and ticketing systems to drive efficiency.
• Analytics & Reporting: Track key performance metrics, build analytical reports, and deliver actionable insights to leadership.

• Cross-Functional Collaboration: Partner with internal teams to continuously refine the overall player journey and communication quality.

   

Requirements

• iGaming Experience: Proven track record in a similar leadership role within the iGaming sector.
• Market Expertise: Strong understanding of Tier-1 iGaming markets and customer dynamics.
• Leadership & Organization: Exceptional team management, organizational, and strategic planning skills.
• Data-Driven Mindset: Ability to analyze metrics, build reports, and make data-informed decisions.
• Language Skills: English proficiency at B1+ or higher.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.