SectorAffiliates

We are a fast‑growing iGaming product operating across Tier‑1 markets and serving millions of users worldwide. Our team combines deep industry expertise, years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale. We are looking for a Customer Support Agent who can deliver world‑class customer service, resolve complex issues, and ensure a seamless player experience.

Key Responsibilities:

• Handle customer inquiries via chat, email, and ticketing systems.

• Resolve account, payment, bonus, and gameplay‑related issues within SLA.

• Escalate technical or product‑related cases to relevant teams.

• Track and document bugs, feature requests, and user feedback.

• Maintain high customer satisfaction scores (CSAT, NPS).

• Contribute to continuous improvement of support processes.

Requirements:

• 1+ years of experience in customer support in iGaming.

• Strong communication skills and ability to work under pressure.

• English proficiency at B2+ level (mandatory); additional languages are a plus.

• Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).

• Understanding of iGaming products and user experience.

• Proactive, detail‑oriented, and solution‑driven mindset.

We offer:

• Work in an international Tier‑1 iGaming environment.

• Remote work format with flexible schedule.

• Opportunities for professional growth and skill development.

• Collaborative, multicultural team atmosphere.

We are looking for a strategic and proven Head of Risk & Anti-Fraud to own and lead our overall risk management strategy. In this high-impact executive role reporting directly to C-level, you will safeguard our proprietary iGaming platform and optimize business growth across high-velocity Tier-1 markets.

🌐 What You Will Do

• Architect and execute the company-wide Anti-Fraud, Risk, and KYC/AML strategy from scratch.
• Build, scale, and mentor a high-performing Risk & Anti-Fraud team.
• Protect marketing and promotional budgets by designing proactive mechanisms to prevent bonus abuse and affiliate exploitation.
• Lead vendor evaluation, contract negotiations, and integration of cutting-edge anti-fraud technologies, ML tools, and automated detection systems.
• Define risk appetite, budget allocation, and mathematical risk monitoring models for C-level executives.
• Collaborate with Product, Legal, Finance, and Marketing to balance strict risk controls with conversion rates and player LTV.

📊 What We Expect From You

• 6+ years of total experience in iGaming Risk Management & Anti-Fraud (Tier-1 market focus).
• 3+ years in a managerial role (Head / Lead / Manager) building teams and operational workflows from scratch.
• Proven track record in selecting and integrating enterprise risk & KYC ecosystems (Sumsub, SEON, Accertify, etc.) and BI platforms.
• Strategic understanding of international iGaming licensing frameworks, regulatory compliance, and AML/CFT laws.
• Strong leadership, executive communication, and analytical mindset.
• Fluent English (B1+ level).

💱 What We Offer

• Executive autonomy to shape safety strategy and directly influence unit economics in Tier-1 GEOs.
• Direct hiring and software budget responsibility.
• Highly competitive salary package + performance/bonus alignment.
• 100% remote flexibility with zero corporate red tape.

We are seeking a highly qualified Head of Customer Support to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments to enhance the customer experience.
• Improving communication processes with clients Increased response speed and quality.
• Implementation of a service desk and control of task processing.

• Creation of reports and analytics for the department.

   

Requirements:

• Proven experience in a similar role within the iGaming industry.
• Strong understanding of Tier‑1 market specifics.
• Excellent leadership skills and experience managing teams.
• Outstanding communication and organizational abilities.
• Ability to analyze data and deliver detailed reports.
• English proficiency at B1+ level.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

We are looking for a Senior Retention Manager to lead player retention, engagement, and monetization across high-velocity global markets.

We are a fast-growing iGaming startup founded by a powerhouse team of Ukrainian experts and top industry professionals. Driven by data and clean execution, we scale products across Tier-1 GEOs with zero bureaucracy and maximum freedom for impactful experiments.

Key Responsibilities
 

• Manage retention and reactivation across multiple GEOs, including Tier-1.
• Build and optimize CRM lifecycles: Welcome, Deposit Conversion, Reactivation, Churn Prevention.
• Launch campaigns across Email, SMS, In-App, Web Push, and other channels.
• Build player segments and personalized communication flows.
• Manage bonus emission, bonus costs, and promotional efficiency.
• Analyze funnels, cohorts, segments, player behavior, and retention KPIs.
• Run A/B tests and turn insights into revenue growth.

• Work with Product, BI, VIP, and Acquisition teams to improve LTV and repeat deposits.

   

Required Experience
 

• 3+ years in iGaming Retention / CRM.
• Hands-on experience with Tier-1 markets.
• Experience managing CRM campaigns and automation independently.
• Proven experience in bonus emission management and bonus cost control.
• Strong understanding of segmentation, churn, reactivation, bonus mechanics, and player lifecycle.
• Strong analytical skills and data-driven decision making.
• Understanding of Retention Rate, Repeat Deposit Rate, LTV, ARPPU, NGR, Bonus Cost, and ROI.
• Ability to manage multiple GEOs, campaigns, and segments simultaneously.

Why Join:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.