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We are seeking an ambitious and strategic Head of Risk & Anti-Fraud to build and architect our risk management strategy. In this high-impact executive role, you will be responsible for protecting our proprietary iGaming platform across competitive Tier-1 markets.

Your mission will be to establish a rock-solid security infrastructure while ensuring a frictionless, top-tier experience for our legitimate players.

🌐 What You Will Do

• Design, establish, and own the company’s end-to-end Anti-Fraud and Risk policy framework from scratch.
• Identify, analyze, and mitigate sophisticated fraud vectors, including multi-accounting, syndicate play, identity theft, and payment/chargeback fraud.
• Safeguard marketing budgets by designing proactive mechanisms to prevent bonus abuse, promotional exploitation, and affiliate fraud.
• Lead the selection, vendor negotiations, and integration of cutting-edge anti-fraud technologies, ML tools, and automated early warning systems.
• Build advanced mathematical risk models and provide actionable data insights directly to C-level stakeholders.
• Partner closely with Product, VIP, Product Marketing, Finance, and Customer Support teams to embed a risk-aware culture into the core platform experience.

📊 What We Expect From You

• 4+ years of hands-on experience in iGaming Risk Management & Anti-Fraud (proven exposure to Tier-1 markets is a strong plus).
• 2+ years in a Lead or Managerial capacity, with proven experience building operational processes and teams from the ground up.
• Technical & Data Stack:
  • Hands-on experience with BI platforms (Tableau, PowerBI).
  • Deep configuration knowledge of Sumsub (setting up verification levels, custom workflow rules, and auto-checks).
  • Hands-on experience with modern Anti-Fraud software (e.g., SEON, Accertify, MaxMind).
• Strong command of KYC/AML protocols, regulatory compliance, and international gambling licensing frameworks.
• English at B2 (Upper-Intermediate) level or higher (strong verbal and written communication is essential).

💱 What We Offer

• The autonomy to shape security strategy, influence product architecture, and directly impact business growth in Tier-1 markets.
• 100% remote format with a flexible schedule designed around outcomes, not clock-watching.
• Attractive financial compensation with performance-aligned growth potential.
• An agile, fast-growing international product team where initiative is always recognized and supported.

We are seeking a highly qualified Head of Support to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

Recruiting, onboarding, mentoring, and developing the support team.

Developing and implementing processes, procedures, and quality standards.

Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).

Managing support tools, including HelpDesk, Live Chat, and other platforms.

Ensuring high customer service standards in a 24/7 dynamic environment.

Collaborating with other departments to enhance the customer experience

Improving communication processes with clients Increased response speed and quality

Implementation and maintenance of key SLA/NPS indicators

Training of department employees (enhancing product knowledge)

Implementation of a service desk and control of task processing

Creation of reports and analytics for the department

Requirements:

Proven experience in a similar role within the iGaming industry.

Strong understanding of Tier‑1 market specifics.

Excellent leadership skills and experience managing teams.

Outstanding communication and organizational abilities.

Ability to analyze data and deliver detailed reports.

English proficiency at B2+ level (mandatory).

We offer:

• Work in an international Tier‑1 iGaming environment.

• Remote format with flexible schedule.

• Competitive compensation and performance bonuses.

• Opportunity to shape global marketing strategy and scale a Tier‑1 product.

• Collaborative, multicultural team atmosphere.

We are looking for a KYC Risk Team Lead to architect our risk management strategy from the ground up. In this high-impact role, you will be responsible for protecting our proprietary iGaming platform in Tier-1 markets, ensuring the perfect balance between robust security and a smooth player journey.

🌐 Key Responsibilities:

• Department Founding: Design and implement the company’s Anti-Fraud and Risk policies.

• Fraud Strategy: Identify and mitigate sophisticated fraud patterns, including multi-accounting, identity theft, and payment fraud.

• Bonus & Affiliate Integrity: Monitor and prevent bonus abuse and affiliate-related fraud to safeguard marketing budgets.

• Technical Integration: Lead the selection and automation of anti-fraud solutions and early warning systems.

• Reporting & Modeling: Develop mathematical risk models and provide strategic insights directly to the leadership team.

• Cross-functional Leadership: Collaborate with Product, Tech, and Payments to embed risk awareness into the core product.

📊 Required Experience:

• 4+ years in iGaming Risk/Anti-Fraud (Tier-1 markets is a plus)

• 2+ years as a Team Lead, building processes from scratch

• Strong SQL skills and experience with BI tools (Tableau/PowerBI)

• Deep knowledge of Anti-Fraud software (SEON, Accertify, MaxMind)

• Solid understanding of KYC/AML and gambling license regulations

• English B2 (Upper-Intermediate) or higher

💱 Why Join:

• Work in an international Tier‑1 iGaming environment.

• Remote format with flexible schedule.

• Competitive compensation.

• Opportunity to shape global marketing strategy and scale a Tier‑1 product.

• Collaborative, multicultural team atmosphere.

We are a fast‑growing iGaming product operating across Tier‑1 markets and serving millions of users worldwide. Our team combines deep industry expertise, years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale. We are looking for a Customer Support Agent who can deliver world‑class customer service, resolve complex issues, and ensure a seamless player experience.

Key Responsibilities:

• Handle customer inquiries via chat, email, and ticketing systems.

• Resolve account, payment, bonus, and gameplay‑related issues within SLA.

• Escalate technical or product‑related cases to relevant teams.

• Track and document bugs, feature requests, and user feedback.

• Maintain high customer satisfaction scores (CSAT, NPS).

• Contribute to continuous improvement of support processes.

Requirements:

• 1+ years of experience in customer support in iGaming.

• Strong communication skills and ability to work under pressure.

• English proficiency at B2+ level (mandatory); additional languages are a plus.

• Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).

• Understanding of iGaming products and user experience.

• Proactive, detail‑oriented, and solution‑driven mindset.

We offer:

• Work in an international Tier‑1 iGaming environment.

• Remote work format with flexible schedule.

• Opportunities for professional growth and skill development.

• Collaborative, multicultural team atmosphere.