Payment Manager

We’re looking for a Payment Manager to own payment operations across our international markets — monitoring performance, resolving issues, and keeping payment flows running at the level our players expect.

The ideal candidate understands acquiring and payment processing in depth, has hands-on experience with Tier-1 markets, and can move fast when something goes wrong. In this role, you will proactively identify root causes and coordinate resolutions independently, without waiting to be told what to do.

💳 What you’ll be doing

Issue Resolution & Investigation

• Analyse and resolve payment issues: failed, declined, pending, and unsuccessful transactions.
• Investigate transaction cases and identify the root causes of payment failures.
• Handle chargebacks, payment disputes, refunds, and reversals.

Provider Coordination & Communication

• Communicate and coordinate directly with PSPs, acquirers, payment providers, and internal teams to drive fast resolutions.
• Escalate critical payment issues and seamlessly coordinate resolution with relevant stakeholders.

Monitoring & Analytics

• Monitor the performance, availability, and stability of all payment methods.
• Track conversion rates, decline rates, and transaction success rates — quickly identifying anomalies and acting on them.
• Analyse payment reports to identify recurring errors, technical issues, and unusual transaction patterns.

Process Optimisation & Reporting

• Maintain accurate payment reporting and comprehensive documentation.
• Actively participate in improving payment flows, operational processes, and overall payment performance.

🎯 What we’re looking for

• 2+ years of experience in Payments, Payment Operations, Payment Support, or a similar role.
• Market expertise: Proven experience working with Tier-1 markets and international payment flows.
• Payment processing knowledge: Strong understanding of acquiring processes, transaction flows, and the roles of PSPs, acquirers, issuers, and payment methods.
• Hands-on provider experience: Practical experience working with PSPs, acquirers, payment gateways, and payment aggregators.
• Technical depth: Deep knowledge of payment failure reasons, transaction statuses, declines, refunds, reversals, and chargebacks.
• Analytical skills: Proven experience monitoring and analysing payment performance and conversion metrics, with the ability to identify root causes quickly.
• Autonomy & focus: The ability to work independently, make fast decisions in a dynamic environment, manage multiple tasks simultaneously, and prioritise effectively.
• Stakeholder management: Strong communication skills and absolute confidence when dealing with external payment providers.
• Language skills: English Intermediate or higher.

✨ What we offer

• Fully remote setup.
• Direct influence on payment performance and infrastructure across international markets.
• Fast decision cycles and absolutely no bureaucracy — when you spot an issue, you own the resolution.
• Cross-functional collaboration with the Product, Risk, Antifraud, and Support teams.
• Paid vacation and sick days.