Hikari Group

We’re looking for a Promo & CRM Manager to support player engagement, retention, and reactivation through targeted CRM communications, bonuses, and promotional campaigns.

This role seamlessly combines campaign execution, bonus configuration, player segmentation, and basic analytics. It is a solid entry point for someone who wants to build a career in iGaming CRM and promotions from the ground up, ensuring our players always receive the right offers at the right time.

🎰 What you’ll be doing

Campaign Setup & Execution

• Set up, launch, and monitor CRM promotional campaigns across Email, SMS, and Onsite channels.
• Support, maintain, and execute the Promotional Calendar.

Bonus Configuration & Offers

• Configure bonuses accurately in the back office: set wagering requirements, bonus amounts, eligible games, and specific conditions.
• Configure and launch custom promotional offers tailored for different player cohorts.

Segmentation, Personalisation & QA

• Personalise communications and promotional offers based on granular player segments.
• QA all campaigns before launch: rigorously double-check segments, links, creatives, bonus conditions, timing, and communication logic.

Analytics & A/B Testing

• Conduct basic A/B tests across subject lines, creatives, offers, bonus mechanics, and timing.
• Analyse campaign performance and prepare basic reports to track success and identify areas for improvement.

🎯 What we’re looking for

• 1+ years of experience in Retention, Promotions, or CRM.
• iGaming fundamentals: Basic understanding of the casino player lifecycle and main casino bonus mechanics (Deposit & Reload Bonuses, Free Spins, Cashback, No Deposit Bonuses).
• Channel knowledge: Experience or basic understanding of key CRM communication channels (Email, Push Notifications, SMS, In-App, and Onsite Messages).
• Targeting skills: Basic understanding of player segmentation and personalisation strategies.
• Bonus expertise: Basic knowledge of wagering requirements and bonus conditions.
• Data-driven mindset: Familiarity with key CRM and promotional metrics (Open Rate, CTR, Conversion Rate, Bonus Cost).
• Organisation & focus: Strong attention to detail to ensure flawless campaign launches.
• Confident in Excel / Google Sheets.
• English Intermediate or higher.

⭐ Nice to have (Added based on company profile)

• Experience with CRM platforms (e.g., Customer.io, Smartico, Braze).
• Familiarity with LATAM markets and player preferences.
• Basic HTML/CSS knowledge for tweaking email templates.

✨ What we offer

• Fully remote with a flexible schedule.
• Hands-on experience across CRM, bonus setup, segmentation, and campaign analytics from day one.
• Direct collaboration with the Promo, Bonus, and Product teams.
• A fast-moving environment where campaigns go live quickly and results are visible fast.
• Room to grow into a full CRM or Promo role as the product scales.
• Paid vacation and sick days.

We’re looking for a Payment Manager to own payment operations across our international markets — monitoring performance, resolving issues, and keeping payment flows running at the level our players expect.

The ideal candidate understands acquiring and payment processing in depth, has hands-on experience with Tier-1 markets, and can move fast when something goes wrong. In this role, you will proactively identify root causes and coordinate resolutions independently, without waiting to be told what to do.

💳 What you’ll be doing

Issue Resolution & Investigation

• Analyse and resolve payment issues: failed, declined, pending, and unsuccessful transactions.
• Investigate transaction cases and identify the root causes of payment failures.
• Handle chargebacks, payment disputes, refunds, and reversals.

Provider Coordination & Communication

• Communicate and coordinate directly with PSPs, acquirers, payment providers, and internal teams to drive fast resolutions.
• Escalate critical payment issues and seamlessly coordinate resolution with relevant stakeholders.

Monitoring & Analytics

• Monitor the performance, availability, and stability of all payment methods.
• Track conversion rates, decline rates, and transaction success rates — quickly identifying anomalies and acting on them.
• Analyse payment reports to identify recurring errors, technical issues, and unusual transaction patterns.

Process Optimisation & Reporting

• Maintain accurate payment reporting and comprehensive documentation.
• Actively participate in improving payment flows, operational processes, and overall payment performance.

🎯 What we’re looking for

• 2+ years of experience in Payments, Payment Operations, Payment Support, or a similar role.
• Market expertise: Proven experience working with Tier-1 markets and international payment flows.
• Payment processing knowledge: Strong understanding of acquiring processes, transaction flows, and the roles of PSPs, acquirers, issuers, and payment methods.
• Hands-on provider experience: Practical experience working with PSPs, acquirers, payment gateways, and payment aggregators.
• Technical depth: Deep knowledge of payment failure reasons, transaction statuses, declines, refunds, reversals, and chargebacks.
• Analytical skills: Proven experience monitoring and analysing payment performance and conversion metrics, with the ability to identify root causes quickly.
• Autonomy & focus: The ability to work independently, make fast decisions in a dynamic environment, manage multiple tasks simultaneously, and prioritise effectively.
• Stakeholder management: Strong communication skills and absolute confidence when dealing with external payment providers.
• Language skills: English Intermediate or higher.

✨ What we offer

• Fully remote setup.
• Direct influence on payment performance and infrastructure across international markets.
• Fast decision cycles and absolutely no bureaucracy — when you spot an issue, you own the resolution.
• Cross-functional collaboration with the Product, Risk, Antifraud, and Support teams.
• Paid vacation and sick days.

We’re looking for a Project Manager to own delivery on our in-house platform and back office, from requirements to release, including our launch roadmap for LATAM markets.

You’ll sit between the business teams, the developers, and external partners. Your core mission is to keep priorities clear, ensure integrations stay on track, and make releases predictable and seamless.

🧭 What you’ll be doing

Project Delivery & Roadmap

• Manage the full delivery cycle of the product and its features, from initial requirements through to release.
• Plan, track, and execute the launch roadmap for LATAM markets.
• Break down business goals into epics and tasks, estimate timelines with the team, and keep priorities and dependencies under control.
• Run the team’s Agile processes (Scrum / Kanban): sprint planning, daily stand-ups, demos, and retrospectives.
• Manage releases: coordinate QA, handle cross-team communication, and ensure post-release follow-up.

Integrations & Third Parties

• Coordinate technical integrations with external partners: payment providers, game providers and aggregators, KYC/AML services, analytics, and anti-fraud tools.
• Communicate regularly with partners regarding timelines, technical documentation, test environments, and escalations.

Stakeholders & Communication

• Act as the primary link between business teams (CRM, Bonus, Game, Marketing, Payments, Support, and others) and the development team.
• Collect and structure requests, translate them into clear requirements, and agree on priorities with the Product Owner.
• Report regularly to management on project status, risks, deadlines, and blockers.

Risks, Quality & Documentation

• Identify risks early, propose clear mitigation plans, and follow them through to resolution.
• Check with the Compliance team to ensure all new features meet licensing and Responsible Gaming requirements.
• Keep project documentation meticulously up to date: roadmaps, release notes, specs, and process descriptions (via Confluence or Notion).

🎯 What we’re looking for

• 2+ years of experience as a Project Manager in IT (Middle/Middle+ level), with at least 1 year in iGaming or betting.
• Platform experience: Hands-on experience working with White Label (WL) or turnkey platform solutions.
• Integration expertise: Proven experience managing third-party integrations (payment or game provider integrations are a big plus).
• Agile mastery: Strong practical knowledge of Agile methodologies (Scrum / Kanban) and the ability to adapt processes to fit the team.
• Tool proficiency: Confident daily user of Jira and Confluence, or similar project management tools.
• Technical comfort: Enough technical background to confidently discuss APIs, environments, and the release process with developers, and to easily read technical documentation.
• Stakeholder management: Strong communication skills and the ability to handle and balance conflicting priorities from different teams.
• Language skills: English B2+ or higher.

⭐ Nice to have

• Experience launching a product in a new market (GEO), ideally in LATAM.
• Deep knowledge of the iGaming domain: bonus engines, wallets, PAM (Player Account Management), game aggregation, and sportsbook.
• Experience with licensing requirements (Curaçao and other jurisdictions).
• Experience with CRM tools (e.g., Customer.io) specifically on the integration side.

✨ What we offer

• Fully remote with a flexible schedule.
• The chance to build products and processes from the ground up and grow with the team as we expand across LATAM.
• Direct influence on the product: short decision paths and absolutely no bureaucracy.
• Paid vacation and sick days.
• Probation period: 3 months.

We’re looking for a  Content + Copywriter Manager to be the voice of our brand for LATAM players — the person who writes what players read every day, from CRM messages and promo pages to banners, game descriptions, and on-site content.

This isn’t just about writing well. It’s about understanding the player, the market, and the mechanics behind the message — and making sure every word drives the right action. You will play a key role in shaping how our brand communicates, ensuring everything we publish is engaging, culturally relevant, and high-converting.

✍️ What you’ll be doing
CRM & Promo Copy
 

• Write compelling copy for CRM communications across multiple channels: email, push, SMS, in-app messages, WhatsApp, and Telegram.
• Prepare multiple versions of each text for A/B tests (subject lines, CTAs, offer framing).
• Write engaging copy for promotions, tournaments, bonus offers, and seasonal campaigns.

On-Site Content & Localisation

• Write and update content across the site and app: landing pages, promo pages, banners, pop-ups, game descriptions, FAQ, and help centre.
• Localise and adapt content from English into LATAM Spanish, fully accounting for local slang, humour, and cultural context (including voseo and regional expressions).
• Publish and maintain content directly via our in-house CMS and back office.
• Proofread and adapt technical/legal texts, including T&Cs, bonus terms, and Responsible Gaming guidelines.

Brand, Quality & Collaboration

• Develop and maintain the brand tone of voice and a comprehensive style guide for the LATAM market.
• Brief designers on banners and creatives, writing the accompanying copy to ensure a cohesive message.
• Analyse copy performance (Open Rate, CTR, Conversion) and iterate continuously based on data.
• Work closely with the CRM, Bonus, Game, Marketing, and Product teams, while supporting Marketing with copy for social media, partners, and affiliates.
• Ensure all copy strictly follows Responsible Gaming standards and avoids misleading claims.

🎯 What we’re looking for

• 2+ years of experience as a Copywriter or Content Manager, with at least 1 year in iGaming or betting.
• Language skills: Native-level LATAM Spanish (implied by the role) and English B2+ for seamless team communication and working with source materials.
• Channel expertise: Proven experience writing conversion-focused CRM copy (email, push, SMS).
• iGaming knowledge: Solid understanding of industry products and mechanics: bonuses, wagering, free spins, slots, live casino, and sports betting.
• Technical comfort: Experience working with a CMS, back office, or CRM platform.
• Adaptability: The ability to write the same message in both short and long formats and tailor it for different player segments.
• Proven track record: A strong portfolio featuring examples of promotional and CRM copy (required).

⭐ Nice to have

• Experience with Customer.io or similar CRM tools (Braze, Iterable, Mailchimp).
• Basic knowledge of Liquid and HTML for formatting email templates.
• SEO copywriting experience.
• Confident use of AI tools to speed up workflows without compromising quality or brand voice.
• Experience writing or editing Responsible Gaming and legal content.

✨ What we offer

• Fully remote with a flexible schedule.
• The chance to build the LATAM brand voice from the ground up and grow with the team as we expand across the region.
• Direct influence on the product: short decision paths and absolutely no bureaucracy.
• Paid vacation and sick days.
• Probation period: 3 months.

We’re looking for a CRM Manager to improve player engagement, retention, and reactivation through personalised, data-driven communication across the full player lifecycle.

This is a role for someone who wants to grow in iGaming CRM — someone with a solid foundation in retention mechanics, an analytical mindset, and a hands-on approach to campaign execution. You’ll be the voice that speaks to our players, ensuring they always receive the right message at the right time.

📨 What you’ll be doing

Campaign Setup & Execution

• Set up, launch, and monitor CRM campaigns across all key channels: Email, Push, SMS, and In-App.
• QA all campaign setups before launch: rigorously double-check targeting, links, bonus conditions, and communication logic to ensure a flawless player experience.

Lifecycle & Automation

• Build and maintain trigger-based and automated communication flows.
• Support communication across the main stages of the player lifecycle: onboarding, activation, retention, reactivation, and churn prevention.

Segmentation & Personalisation

• Work deeply with player segmentation to personalise communications and tailor offers for different player cohorts.

Analytics & Optimisation

• Analyse key CRM metrics (Open Rate, CTR, Conversion Rate, Retention, Reactivation, Churn).
• Identify actionable opportunities for improvement and continuously optimise campaign performance.

🎯 What we’re looking for

• 6+ months of experience in Retention or CRM within the iGaming industry.
• Platform experience: Hands-on experience working with CRM platforms such as Customer.io, Smartico, or similar.
• Channel expertise: Solid understanding of main CRM communication channels (Email, Push Notifications, SMS, In-App, and Onsite Messages).
• CRM fundamentals: Basic understanding of player segmentation, personalisation, trigger-based communication, and casino bonus/promotional mechanics.
• Data-driven mindset: Familiarity with key CRM metrics and a strong analytical approach.
• Organisation & focus: High attention to detail and the ability to manage multiple campaigns and tasks simultaneously.
• Confident in Excel / Google Sheets.
• English Intermediate or higher.

⭐ Nice to have

• Experience working with LATAM markets.
• Experience running A/B tests on subject lines, send times, and creatives.
• Basic HTML/CSS knowledge for email formatting.
• Copywriting skills or experience working closely with localization and design teams.

✨ What we offer

• Fully remote with a flexible schedule.
• Hands-on experience across the full CRM stack: campaigns, automation, segmentation, and analytics.
• Direct collaboration with the Bonus, Product, and Analytics teams.
• A fast-moving environment where your campaigns go live quickly and results are visible fast.
• Room to grow your CRM expertise and take on more ownership as the product scales.
• Paid vacation and sick days.
• Probation period: 3 months.

We’re looking for a Casino & Promotions Manager to take full ownership of our casino product and bonus mechanics. In this hybrid role, you will be responsible for the entire player experience — from managing the game catalog and provider relationships to the design, setup, economics, and protection of bonus campaigns.

Your goal is straightforward: make sure players always find the right games, enjoy attractive promotions, and drive GGR, engagement, and retention, all while keeping the business profitable and secure from abuse.

This is a hands-on product role for someone who understands how games and bonuses work in practice. You’ll work with data, manage providers, configure mechanics, and make decisions that players feel every time they open the lobby.

🎮 & 🎰 What you’ll be doing
Game Catalog & Lobby Merchandising

• Own the game catalog: add/update titles, maintain accurate metadata (provider, RTP, volatility, tags).
• Build and merchandise the lobby structure (categories, New, Popular, Jackpots) using banners, game positioning, and seasonal collections.
• Plan new game releases and coordinate them with CRM and Design teams.

Bonus Setup, Launch & Economics

• Set up bonuses in the in-office back office (welcome packs, free spins, cashback, promo codes) and configure rules (wagering, max win, game contribution).
• Calculate the cost and ROI of each bonus before launch, tracking its share of GGR/NGR and impact on deposits.
• Work with the CRM team to link bonuses to campaigns (e.g., Customer.io) and prepare bonus T&C with Legal and Compliance.

Provider Relationships & Network Promos

• Manage relationships with game providers and aggregators: onboarding, exclusive releases, and escalations.
• Run promotional mechanics from game studios (Drops & Wins, tournaments, network jackpots).
• Ensure games meet licensing and geo-restriction requirements.

Analytics, Anti-Abuse & Risk Control

• Analyse game, provider, and bonus performance (GGR, turnover, bet count, RTP, wagering completion rate).
• Run A/B tests on lobby layouts, game placements, and promotional offers.
• Monitor and prevent bonus abuse (multi-accounting, hedging, bonus hunting) by building smart rules that protect the business without creating friction for honest players.

🎯 What we’re looking for

• 2–3+ years as a Casino Manager, Game Manager, Bonus Manager, or Promo Manager in iGaming.
• Deep understanding of game & bonus mechanics: RTP, volatility, hit rate, jackpots, wagering, sticky vs non-sticky bonuses, and game contributions.
• Market Knowledge: Strong knowledge of key providers (Pragmatic Play, Evolution, Play’n GO, etc.), aggregators (SoftSwiss, Slotegrator, etc.), and standard back-office setups.
• Analytical skills: Experience calculating bonus economics (cost, ROI) and analyzing large data sets. Confident in Excel / Google Sheets; SQL basics are a plus.
• Anti-fraud awareness: Knowledge of the main bonus abuse patterns and how to prevent them.
• High attention to detail — a single configuration mistake can cost real money.
• English Upper-Intermediate or higher.

⭐ Nice to have

• Experience in LATAM markets.
• Experience with in-house platforms, CRM tools (Customer.io), and BI tools (Metabase, Tableau, Looker).
• Background in gamification (missions, loyalty programmes) and sportsbook promotions.
• An existing network of contacts at providers and aggregators.

✨ What we offer

• Fully remote with a flexible schedule.
• The chance to shape the casino product and bonus engine from the ground up as we expand across LATAM.
• Direct influence on the product: short decision paths and no bureaucracy.
• Paid vacation and sick days.
• Probation period: 3 months.

Ми шукаємо Deliverability спеціаліста/-тку, який/-а відповідатиме за email deliverability, репутацію відправника та технічну інфраструктуру, на якій працюють наші email-кампанії.

Ти працюватимеш у тісній взаємодії з командами CRM і Marketing, щоб наші кампанії стабільно потрапляли у вхідні користувачів, а ризики виявлялися завчасно - ще до того, як вони вплинуть на результати. Це прикладна технічна роль, де твоя експертиза безпосередньо впливає на бізнес-результати на міжнародних ринках.

📬 Твої задачі

• Забезпечити доставку емейлів, керуючи протоколами автентифікації: SPF, DKIM, DMARC, FBL, DNS
• Моніторити репутацію відправника та вживати заходів, щоб листи не потрапляли в спам
• Впроваджувати стратегії warm-up для доменів та IP, щоб будувати й підтримувати сильну репутацію
• Вирішувати технічні проблеми з DNS-конфігураціями, автентифікацією листів та моніторингом blacklist
• Працювати з CRM- та ESP-платформами: автоматизувати, сегментувати й оптимізувати email-кампанії
• Інтегрувати email-рішення з CRM та іншими інструментами через API
• Співпрацювати з маркетингом над оптимізацією контенту, таймінгу та стратегій таргетингу
• Використовувати аналітичні платформи для прийняття рішень на основі даних та постійного покращення результатів

🎯 Кого ми шукаємо

• 2+ роки досвіду в email deliverability, CRM-менеджменті або суміжній ролі
• Глибокі знання з автентифікації листів: SPF, DKIM, DMARC, DNS
• Досвід роботи з ESP та інструментами deliverability: SendGrid, Mailgun, Warmy або подібними
• Практичний досвід роботи з інструментами моніторингу: Postmaster Tools, GlockApps, inbox placement тести, моніторинг blacklist
• Навички HTML та CSS для кастомізації email-шаблонів
• Розуміння стратегій email-маркетингу, сегментації та оптимізації кампаній
• Сильні навички технічного розв'язання проблем та вміння працювати самостійно

⭐ Буде плюсом

• Досвід роботи з міжнародними ринками: LATAM, Африка

✨ Що ми пропонуємо

• Гнучкий граік початку роботи та повністю віддалений формат
• 17 оплачуваних днів відпустки на рік
• 15 оплачуваних днів лікарняних на рік
• 2 додаткові оплачувані вихідні на рік на екстренні випадки
• Медичне страхування після завершення випробувального терміну (для кандидатів в Україні)
• Відсутність бюрократії, динамічне середовище, де твій внесок швидко стає помітним.

Full Remote · Email Deliverability · CRM · ESP · SPF/DKIM/DMARC