Support Manager (Kazakh language)
Welcome to Retenza - an environment where everyone learns something new, develops their skills, builds a career, and makes an impact on our shared results.
We are an international outsourcing company collaborating with leading iGaming products. Our team of over 100 professionals works daily to advance customer support, user retention, and operational processes.
Our team is looking for a Support Manager - someone who loves helping others, finds solutions quickly, and strives to grow in the field of customer service.
If you plan to build a career and grow in a stable, large company with a clear career path and bright prospects, you belong with us!
Your mission, should you choose to accept it:
- Process and resolve incoming queries via live chat and email;
- Work with CRM / HelpDesk systems;
- Consult users on ongoing questions;
Follow internal guidelines and meet KPIs.
What we offer:
- Great start with no prior experience needed - all you need is drive;
- Space to bring your boldest ideas and innovations to life;
- Fully remote work format;
- Career growth
- Stable payouts twice a month;
Paid time off, sick leave compensation, plus an extra day off on your birthday.
Apply if you:
- Are ready to learn from scratch;
- Pay attention to detail, don't get lost in chaos, and do everything possible to keep the user satisfied;
- Possess strong communication skills;
- Are ready for a shift schedule
Native-level proficiency in Kazakh.
We are looking forward to welcoming you to Retenza!
Apply for the position, and if your background matches our requirements, we will definitely get in touch to tell you more about the company, the team, and the next selection steps.
See you soon!