Monitoring Manager

We are looking for a Monitoring Manager to join our team!

Key Responsibilities:

• Monitor and analyze approval rates, decline rates, and other key payment performance metrics.
• Monitor transaction activity, payment flows, and critical payment metrics in real time.
• Track payment statuses, decline codes, and authorization performance.
• Identify anomalies, sudden changes in key payment metrics, and technical issues affecting PSPs, acquirers, or integrations.
• Escalate incidents and coordinate with technical teams, payment providers, and banks to restore and maintain payment performance.
• Analyze the root causes of payment declines and prepare reports and actionable insights.
• Communicate directly with management on initiatives related to expanding and improving the monitoring system.
• Participate in configuring alerts, dashboards, and monitoring rules.
• Analyze the effectiveness of existing alerts and optimize them to reduce false positives.
• Minimize financial losses caused by technical issues and payment processing failures.
• Identify opportunities to automate monitoring and optimize operational processes.
   

Requirements:

• Deep understanding of the card payment lifecycle.
• Strong knowledge of the payment ecosystem: PSPs, acquirers, issuers, 3DS, authorization, settlement, refunds, and chargebacks.
• Proven experience analyzing large volumes of transaction data and identifying anomalies.
• Strong analytical skills, attention to detail, and a structured approach to data analysis.
• Understanding of alerting and monitoring rule design principles.
• Hands-on experience with Grafana, OpenSearch/Kibana, Redash, Power BI, or similar monitoring and analytics tools.
• Ability to effectively leverage AI solutions to optimize workflows and improve operational efficiency.

• English proficiency at Upper-Intermediate level or above for communication with clients.

   

Nice to Have:

• Experience working in fintech, payments, or e-commerce.

We offer: 

• Work in a fast-growing FinTech environment with global reach;
• High level of ownership and autonomy in decision-making;
• Remote-first culture with flexible working hours;
• Competitive compensation package with performance-based incentives;
• Clear growth trajectory aligned with business expansion.