PaySpace

PaySpace Magazine is an expert digital media about innovative financial technologies. It covers fintech, retail, e-commerce, blockchain, cryptocurrency, banks, and startups. 

We are looking for an Middle IT Business Analyst to join our team.
 

Required Skills:

• 4+ years of successful experience in IT, covering the full BA lifecycle: from initial requirements gathering to UAT (User Acceptance Testing) support and maintenance.
• Proven practical experience in making decisions and effectively prioritizing requirements in projects, collaborating with the PM/PO (Project Manager/Product Owner).
• Experience in creating specifications, user stories / use case descriptions, UI prototypes, and UML diagrams.
• Practical experience in API analysis (JSON, XML, webhooks/callback mechanisms), generating technical requirements, and working with tools like Postman / Swagger.
• Proficiency in working with Jira, Confluence, and Postman.
• Basic knowledge of SQL for data validation and testing support.
• Skills in meeting facilitation, requirements clarification, and experience participating in UAT, Demos, and Refinement sessions.
• Ability to clearly articulate requirements in plain language for both business stakeholders and technical teams.
• English — Intermediate+ (for documentation & communication).
• Ability to work with a product that is actively scaling and changing.
   

Will be a plus:

• Experience in Fintech / E-commerce projects: understanding of payment processes, integrations, security, and merchant management.
   

Responsibilities:

• Gathering, analyzing, and structuring requirements for product development.
• Analyzing API documentation and setting up tasks for integration development.
• Communication with stakeholders, business representatives, and development teams.
• Detailed specification of requirements (business, functional, and non-functional).
• Developing user interface (UI) prototypes.
• Handling change requests and assessing their impact.
• Participation in backlog refinement, preparation of UAT scenarios, and supporting the delivery process.
• Maintaining effective interaction and a transparent process within the team.
   

We offer:
— Competitive compensation depending on experience and skills;
— Remote-first work environment with flexible working hours;
— 20 paid vacation days annually for rest and recharge;
— 20 days of sick leave, available as needed;
— Corporate English classes;
— Professional development support.

Our team is looking for Technical Support Engineer !
 

Working Hours & Schedule:

• Workdays: Wednesday – Sunday
• Days Off: Monday & Tuesday
• Standard Hours: 9:00 AM – 6:00 PM

Requirements:

• Bachelor’s degree in information technology or computer science;
• Knowledge of English at the intermediate level (upper intermediate will be a plus);
• Good interpersonal skills and time management skills;
• Proven work experience as a technical support engineer or in a similar role for at least 3 years;
• Strong testing skills and knowledge of web services, APIs, and IP-based protocols;
• Ability to troubleshoot complex system and software issues;
• Client-oriented and friendly attitude, attentiveness, self-dependence;
• Strong critical thinking and problem-solving skills;
• Excellent written and verbal communication skills;
• Motivation to learn new skills and technologies.
   

Responsibilities:

• Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);
• Installing and configuring client connection systems, e.g. accounts, connectors, etc;
• Responding to client support requests;
• Repairing software system malfunctions, issues, and related problems;
• Evaluate and prioritize customer support cases;
• Respond to customer inquiries and assist in troubleshooting and resolving challenges;
• Communicate and resolve customer problems via the Jira system or live chat;
• Act as the initial point of contact for all system related concerns from clients;
• Act as the primary liaison between company and your customers;
• Prepare accurate and timely reports;
• Tracking and managing work records and documentation;
   

Will be a plus:

• Technical support experience in card processing or fintech company;
• Having a higher or incomplete higher technical education is a plus;
• Jira experience;
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering, Microsoft, Cisco, Linux or similar certification.
   

We offer:

• Interesting and extensive project;
• Fair remuneration;
• Flexible working hours and work-life balance;
• 20 vacation days, sick leaves upon request;
• Corporate English/Spanish language classes.