PaySpace

Our team is looking for Technical Support Engineer !
 

Working Hours & Schedule:

• Workdays: Wednesday – Sunday
• Days Off: Monday & Tuesday
• Standard Hours: 9:00 AM – 6:00 PM

Requirements:

• Bachelor’s degree in information technology or computer science;
• Knowledge of English at the intermediate level (upper intermediate will be a plus);
• Good interpersonal skills and time management skills;
• Proven work experience as a technical support engineer or in a similar role for at least 3 years;
• Strong testing skills and knowledge of web services, APIs, and IP-based protocols;
• Ability to troubleshoot complex system and software issues;
• Client-oriented and friendly attitude, attentiveness, self-dependence;
• Strong critical thinking and problem-solving skills;
• Excellent written and verbal communication skills;
• Motivation to learn new skills and technologies.
   

Responsibilities:

• Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);
• Installing and configuring client connection systems, e.g. accounts, connectors, etc;
• Responding to client support requests;
• Repairing software system malfunctions, issues, and related problems;
• Evaluate and prioritize customer support cases;
• Respond to customer inquiries and assist in troubleshooting and resolving challenges;
• Communicate and resolve customer problems via the Jira system or live chat;
• Act as the initial point of contact for all system related concerns from clients;
• Act as the primary liaison between company and your customers;
• Prepare accurate and timely reports;
• Tracking and managing work records and documentation;
   

Will be a plus:

• Technical support experience in card processing or fintech company;
• Having a higher or incomplete higher technical education is a plus;
• Jira experience;
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering, Microsoft, Cisco, Linux or similar certification.
   

We offer:

• Interesting and extensive project;
• Fair remuneration;
• Flexible working hours and work-life balance;
• 20 vacation days, sick leaves upon request;
• Corporate English/Spanish language classes.

Our team is looking for a Senior DevOps Engineer/SRE.

Requirements:

• Proficient with Kubernetes (MetalLB, GlusterFS)
• Data replication technologies and distributed architecture
• Experience in private clouds: Oracle, AWS (EC2, RDS, VPC, ELB), Azure
• Experience with ELK stack
• Familiarity with MySQL, Percona Monitoring Management and Percona XtraDB Cluster
• Basic knowledge of bash, clear understanding of CI/CD
• Strong knowledge of Linux, especially CentOS
• Expertise in RabbitMQ Cluster
• Proficiency with Grafana and Prometheus
• Experience with GitLab/CI
• Proxmox and VMware expertise
• Experience in setting up and managing nginx/PHP

Will be a plus:
— Linux: Debian;
— Previous experience in setting up a proxy for balancing web servers and database (haproxy, nginxl)

Responsibilities:

• Implement system installation projects on cloud infrastructure as per client requests
• Set up logging systems;
• Troubleshoot and resolve issues in virtualization, databases, Kubernetes (K8s), network, and applications in collaboration with the DevOps team, system network administrators, developers, and QA;
• Support and development of failover virtualization clusters (ECS, Proxmox);
• Write and update roles for automated deployment (Ansible, Terraform, Git, shell script);
• Monitor availability using Prometheus;
• Execute and optimize CI/CD processes;
• Manage specific tools and improve security measures (Firewall, Anti-DDoS, IDS/IPS, WAF);
• Participate in annual PCI DSS audits.

We offer:

✓ Competitive compensation depending on experience and skills;
✓ Remote-first work environment with flexible working hours;
✓ 20 paid vacation days annually for rest and recharge;
✓ 20 days of sick leave, available as needed;
✓ Corporate English classes.