Operations Manager / COO Offline

About Us
We are an international iGaming company operating globally since 2020. 

We continue to grow actively and are looking for a COO / Operations Manager to lead the operational side of our product.

The ideal candidate has hands-on experience in the industry, is organized and motivated, and wants to grow with the product. We offer a pleasant atmosphere, opportunities for growth, competitive compensation and bonuses.

What you will do:

• Ensure smooth operation of all operational processes of the product
• Manage the product's operations on the platform side: back office, configurations, and work with the platform provider
• Coordinate work between teams (CRM, Payments, Risk/Anti-fraud, Support, Marketing, Tech)
• Optimize processes to increase efficiency and reduce costs
• Set goals and KPIs for teams and monitor their achievement
• Analyze key metrics and data for decision-making
• Take part in developing the operational strategy and adapt it to market trends
• Participate in launching new brands, markets, and product features
• Manage operational risks
• Build relationships with partners and providers

Requirements:

• Experience at Parimatch and/or in other projects on the GR8 Tech platform is a must
• 3+ years in the Gambling industry in an operations role (Operations Manager, Head of Operations, Head of Casino/Sportsbook, COO, or similar)
• Deep understanding of the gambling product's structure: casino, sportsbook, payments, CRM, risk, support
• Hands-on experience with the back office and platform-side operational processes
• Strong skills in business process documentation and task management
• Experience launching a product or brand in a new market and hitting KPIs is a big plus
• Understanding of digital marketing channels and affiliate programs
• Data-driven approach: able to analyze metrics and make decisions based on them
• English: B2+
• Additional languages are a plus

Soft skills:

• Clear communication
• Problem-solving and critical thinking
• Adaptability
• Teamwork
• Time management

What we offer:

• Remote work
• Flexible working hours
• Competitive salary paid on time
• Friendly and proactive team
• No bureaucracy, unnecessary reports, or calls
• 20 days of paid leave, 5 sick days; public holidays are days off