Payments / PSP Manager (iGaming UK Market)

We are launching a new online gambling product focused on the UK market and are currently building the core team from the ground up.

The project is being developed as a separate business direction within an established holding company with extensive experience in Gambling and iGaming. We bring strong expertise in launching and scaling products, a solid technical and operational foundation, and a deep understanding of the industry.

We are now looking for a Payments / PSP Manager who will take ownership of the payments function for the UK market.

This is an opportunity to join the project at an early stage, directly influence the payment infrastructure and PSP setup, and build scalable payment processes from scratch while having access to the expertise and resources of an experienced iGaming group.
 

Responsibilities:

• Own and manage the payments function for an online casino operating in the UK market.
• Monitor daily balances across PSPs and payment methods.
• Track payment conversion and performance by PSP, payment method, and transaction type.
• Investigate drops in conversion rate, increases in decline rate, failed transactions, and pending transactions.
• Continuously monitor payment method stability and identify operational or technical issues.
• Manage communication with PSPs regarding deposits, withdrawals, limits, fees, holds, refunds, and technical incidents.
• Identify, evaluate, and onboard new PSPs and payment methods.
• Negotiate and review commercial terms, limits, commissions, and other PSP conditions.
• Coordinate PSP and payment method integrations with Technical and Product teams.
• Monitor payment methods after launch and evaluate their performance.
• Participate in the development and improvement of the internal payments admin panel, including balances, transactions, statuses, reporting, and key payment metrics.
• Prepare requirements for the Technical team and follow up on payment-related development.
• Build regular payment reporting covering transaction volumes, conversion, successful and failed payments, fees, and key operational issues.
• Coordinate payment-related topics across PSPs, Finance, Technical, Support, and Product teams.
• Identify and implement solutions to improve payment conversion and optimize payment processing costs.
   

Requirements:

• Hands-on experience with payments in the UK market is a key requirement for this role.
• Previous experience as a Payments Manager, PSP Manager, Payments Operations Manager, or similar role within Gambling / iGaming.
• Strong understanding of the UK payments landscape and relevant payment methods.
• Hands-on experience working directly with PSPs and payment providers.
• Strong understanding of deposits, withdrawals, refunds, chargebacks, declines, and pending transactions.
• Good knowledge of core payment metrics, including conversion rate, approval rate, decline rate, and success rate.
• Experience onboarding and launching new PSPs and payment methods.
• Experience working closely with technical teams and preparing payment-related requirements.
• Ability to quickly investigate payment issues and coordinate their resolution.
• Strong attention to financial data and experience working with high transaction volumes.

• English level B1+.

   

Nice to have:

• Payments experience across other Tier 1 gambling markets.
• Experience building or scaling a payments function at an early-stage product.
• Experience managing multiple PSPs and working with payment routing and cascading logic.
  
   

What we offer:

• A key role in building the payments function of a new UK-focused Gambling product.
• Opportunity to join at the core-team stage and influence key decisions from the beginning.
• Ability to build and scale the payment infrastructure almost from scratch.
• Direct influence over PSP selection, payment methods, routing, internal processes, and tooling.
• Close collaboration with Finance, Product, Technical, Support, and external payment partners.
• Opportunity to participate in building an internal payments admin panel.
• Expertise, resources, and support from an established Gambling / iGaming holding company.
• Fast decision-making and minimal bureaucracy.
• All necessary tools and resources to build an efficient and scalable payment infrastructure.
   

If you have strong hands-on experience with UK iGaming payments and enjoy building processes rather than simply maintaining an existing setup, we would be happy to talk.