Senior Casino Manager

We are hiring for a fast-growing iGaming company operating in Tier-1 markets.

We are looking for a proactive and analytical Senior Casino Manager to oversee daily casino operations, manage casino content and promotions, and ensure a high-quality player experience.

ABOUT THE ROLE

You will take ownership of day-to-day casino operations, including lobby management, game rotation, bonus configuration, and coordination with platform and game providers.

This role combines Casino Operations, Bonus Management, Content Management, and Partner Coordination.

You will work closely with CRM/Retention, Marketing, Tech, Support, QA, and external partners to ensure smooth casino operations.

WHAT YOU WILL DO

• Manage daily online casino operations and ensure service availability
• Monitor casino performance and operational KPIs, investigate anomalies, and coordinate issue resolution
• Control bonus costs, assess promotion performance, and manage bonus abuse risks
• Manage the casino lobby, game categories, content, game selection, and rotation
• Configure promotions and bonus mechanics, including free spins, tournaments, missions, and loyalty programs
• Ensure accurate configuration of bonus rules, eligibility criteria, and limits
• Maintain the promotional calendar together with CRM/Retention
• Coordinate with the casino platform, game providers, and third-party services on connections, updates, commercial terms, availability, and quality
• Assign operational tasks to platform teams and contractors, track delivery, and validate results with QA
• Work with Support and technical teams to resolve issues affecting players
• Maintain clear documentation of casino settings, promotions, and operational procedures

WHAT WE ARE LOOKING FOR

• 3+ years of experience as a Casino Manager within iGaming
• Hands-on experience with casino platform back offices and bonus configuration
• Experience managing casino lobbies, game portfolios, and promotional activities
• Strong understanding of casino operations, bonus economics, and bonus abuse risks
• Ability to interpret dashboards, monitor casino KPIs, and make data-driven decisions
• Experience defining tasks, managing priorities, and overseeing delivery
• Experience managing a small team and coordinating internal teams and external partners
• Familiarity with project management tools
• AI literacy and the ability to use AI tools effectively in daily work
• Strong communication, negotiation, and problem-solving skills
• Attention to detail and accountability for casino and bonus settings
• A collaborative approach, ownership, and focus on results
• Ukrainian or Russian for daily team communication
• English at Intermediate (B1) or Upper-Intermediate (B2) level for communication with external partners

WILL BE A PLUS

• 2+ years of experience in Project Management
• A university degree; practical experience and relevant skills are more important

YOUR INITIAL FOCUS

• Learn the casino platform, back-office tools, bonus mechanics, and operational procedures
• Review casino KPIs, bonus costs, and current promotional activities
• Build working relationships with internal teams, contractors, and providers
• Review lobby structure, game categories, and game rotation practices
• Assess existing operational issues and platform limitations
• Take ownership of daily casino operations and the promotional calendar

WHY JOIN

• Direct impact on casino performance and the player experience
• High level of ownership and autonomy
• Close collaboration with CRM, Marketing, Tech, and Operations teams
• Opportunity to shape casino operations and promotional activities
• An international environment focused on business growth