Middle Account Manager

Role Responsibilities:

• Build and maintain strong, long-term relationships with assigned clients (mid-size and growing accounts);
• Develop a solid understanding of clients’ business objectives and current technology setup to identify support and growth opportunities;
• Support upsell and cross-sell initiatives by identifying client needs;
• Ensure smooth delivery in cooperation with engineering teams and proactively address client concerns;
• Monitor account health, client satisfaction, and operational performance; escalate risks when necessary;
• Conduct regular check-ins and performance syncs with clients;

• Contribute to revenue growth by supporting commercial discussions and renewal processes.

   

  Requirements:

• 3+ years of experience in Account Management (or another relevant experience as PM, BDM, Sales Manager) in the IT industry;
• Experience managing commercial conversations and supporting upsell initiatives;
• Strong communication and relationship-building skills;
• Ability to understand client business needs and translate them into actionable requests for delivery teams;
• Experience working with cross-functional teams (delivery, finance, recruitment);
• Organized, proactive, and able to manage multiple accounts simultaneously;
• Strong problem-solving skills and client-oriented mindset.