Jobs

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.
FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.

Main areas of work:

• Betting/Gambling Platform Software Development — software development that is easy to use and personalized for each customer.
• Highload Development — development of highly loaded services and systems.
• CRM System Development — development of a number of services to ensure a high level of customer service, effective engagement of new customers and retention of existing ones.
• Big Data — development of complex systems for processing and analysis of big data.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

Responsibilities

• Building Relationships with Providers (3rd Party Integrations)
  Initiation, development, and maintenance of working relationships with external providers/partners for third-party service integrations.
• Status Communication
  Informing stakeholders about progress, risks, blockers, and planned steps; preparing agreed reports, summaries, and overviews.
• Processing Requests and Facilitating Changes
  Collecting, clarifying, and structuring new requests; supporting implementation and aligning results.
• Report Preparation
  Creating specialized reports on completed work during the week, task status updates with providers, and deadline revisions.
• Participation in Meetings
  Participating in team meetings to obtain up-to-date task statuses and prioritize them; initiating meetings to investigate various tasks with the technical team.
• Onboarding Support
  Introducing new team members to processes, contacts, and client context; adapting documentation and access permissions.
• Maintaining Working Documentation
  Systematically maintaining statuses, decisions, agreements, priorities, escalations, and changes, as well as technical documentation and its versions in an accessible format, including:
• Core integration documentation
• Infrastructure specifications (IP, domains, ports)
• Communication channel documentation

Requirements & Qualifications

• 1–2 years of experience in client-facing roles such as Account Manager, Customer Success Manager, or Service Manager within an IT company.
• 1+ year of experience delivering presentations and status updates — independently preparing reports, summaries, and facilitating client meetings.
• Hands-on experience with Jira (task creation and reporting) — at least 6 months.
• Experience working with admin systems and providers’ back-office platforms — minimum 6 months.
• Technical documentation management skills — 1 year of experience maintaining structured and versioned documentation.
• Experience in incident handling is a plus but not a mandatory requirement.

We offer:

• 30 day off — we value rest and recreation;
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership;
• Remote work or the opportunity — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station);
• Flexible work schedule — we expect a full-time commitment but do not track your working hours;
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

During the war, the company actively supports the Ministry of Digital Transformation of Ukraine in the initiative to deploy an IT army and has already organized its own cyber warfare unit, which makes a crushing blow to the enemy’s IT infrastructure 24/7, coordinates with other cyber volunteers and plans offensive actions on its IT front line.

💥Hello! Do you want to make a significant contribution to the world of the gaming industry? We are looking for a dedicated Sales Manager to join our VIP team.

🧲About Us:
M5Team is a team of professionals providing top-level customer service and best sales solutions.

 

Requirements:

✦ At least 2 years of experience in VIP Sales / VIP Management.
✦ Fluent English.
✦ Understanding of player psychology, motivations, and triggers.
✦ Strong analytical skills, ability to work with large volumes of data and CRM tools.
✦ Excellent communication skills for building trusted relationships.
✦ Hands-on experience working with high-rollers and understanding their psychology.
✦ Experience in developing personalized offers and loyalty programs.
✦ Regular calls with VIP players to establish trust and enhance loyalty.

Responsibilities:

✦ Achieve retention, LTV, and player monetization KPIs.
✦ Personalized work with VIP players: support, communication, and long-term relationship building.
✦ Behavioral monitoring and analysis: identifying player motivations, predicting activity, and developing individual retention strategies.
✦ Creating personalized offers: exclusive bonuses, cashback, special events.
✦ Analyzing deposits, bets, and financial activity.
✦ Collaborating with other departments to improve VIP client engagement.

4/2 shift schedule -2 day shifts (10:00-19:00) and 2 night shifts (17:00-02:00), 2 day off

What We Offer:
🧲 Remote work options.
🧲 50% coverage for individual courses, training, and language programs.
🧲 100% coverage for team courses.
🧲 Free legal consultations and a 50% discount on legal services.
🧲 Health insurance.
🧲 Flexible schedule.
🧲 Regular salary reviews.
🧲 Team-building events in Ukraine

We are looking for a Senior Technical Account Manager to join our high-performing Customer Success team. As a senior TAM, you’ll serve as a trusted advisor to enterprise customers, providing strategic technical guidance, owning deployments, and supporting threat detection, SOAR implementation, and product optimization. You’ll work cross-functionally with Sales, Product, and Engineering to ensure long-term customer success and platform adoption.

Responsibilities:
Own the technical post-sales relationship with strategic enterprise accounts.
Lead platform deployments, configurations, and integration with customer environments.
Conduct compromise assessments, threat research, and environment tuning.
Develop and automate SOAR workflows for threat response.
Present QBRs and provide KPI-driven recommendations.
Partner with internal teams to shape product direction based on customer feedback.
Provide mentorship to junior TAMs and act as technical escalation point.
Deliver training sessions, webinars, and workshops to build customer capability.
Requirements
5+ years in cybersecurity, technical account management, or professional services.
Deep knowledge of endpoint, network, and cloud security (SIEM, SOAR, IDP, etc.).
Strong experience Python, Bash, SQL, and APIs for data querying and automation.
Demonstrated success in building relationships with senior stakeholders.
Ability to lead projects with minimal supervision in a customer-facing role.
Familiarity with cloud platforms (AWS, Azure), data lakes, and security automation.
Excellent communication and problem-solving skills.

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, MegaFair is the place to make your mark.

REQUIREMENTS

• Minimum 3 years of experience in B2B account management within the iGaming sector;
• In-depth knowledge of iGaming industry dynamics, major market players, products, and emerging trends;
• Fluent English (C1): confident in high-level negotiations, strategic account planning, and partnership development;
• Demonstrated success in building long-term client relationships, increasing partner satisfaction, and maximizing account value;

• Strong analytical and problem-solving skills, with attention to detail and a strategic mindset to identify opportunities and mitigate risks.

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from, and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;

• Professional Growth: emphasis on internal promotions for career advancement.

   

RESPONSIBILITIES

• Lead the full account management lifecycle — from onboarding new partners to maximizing account value and ensuring sustained growth;
• Strengthen our market position by expanding strategic relationships with key decision-makers and engaging regularly with C-level executives;
• Serve as the primary strategic contact for partners, fostering trust-based, long-term relationships and acting as their advocate within the company;
• Collaborate cross-functionally with product, tech, and marketing teams to ensure seamless delivery, optimize partner performance, and tailor solutions to client needs;
• Identify upsell, cross-sell, and expansion opportunities to boost revenue and support our global growth objectives;
• Monitor industry trends, competitor activities, and market shifts to anticipate partner needs and stay ahead of the curve;

• Bring a proactive, ownership-driven mindset — consistently seeking ways to improve processes, enhance partner satisfaction, and deliver measurable results.

   

CANDIDATE JOURNEY
Interview with a Recruiter - Interview with CCO - Interview with CEO - Job Offer

Main Responsibilities

You’ll support the operations team during the onboarding and execution of eAuctions for our enterprise clients.

Your mission is :

– eAuction Setup: Help prepare and structure eAuctions inside our platform based on client data (Excel files, RFQs, pricing models).

– Supplier Training: Run short training sessions with suppliers (usually 30–45 minutes) to walk them through how the auction works and how to bid properly.

– Flexible Operational Support: As the role evolves, you may be asked to support other operational tasks depending on priorities — from internal process improvements to data analyzing, client follow-ups or write articles to help our clients & suppliers.

– Customer Success : Support our clients and suppliers throughout the eAuction process – from answering questions and troubleshooting issues, to gathering feedback and ensuring they feel confident using the platform.

You’ll work closely with the Operations team and have access to internal templates, training materials, and examples to accelerate your ramp-up.

Ideal for someone structured, autonomous, and comfortable interacting with people.

– Build and configure eAuctions in our back-office system.

– Lead supplier onboarding calls (Google Meet).

– Provide support to suppliers.

– Work closely with our operations team to enhance our processes.

– Document client-specific details and workflows.

Mandatory Requirements

– Fluent in English

– Comfortable running short training or explanation calls

– Organized and autonomous: you’re able to follow a process and stick to it.

– Able to think critically and spot areas for improvement to help evolve and optimize our processes

– Еxperience working in procurement or purchasing departments.

– Familiarity with eAuctions.

We offer

– Dynamic startup culture

– Рromoting innovation

– Аutonomy, full-remote

At ScrumLaunch, our client relationships are our top priority. Almost every new project we’ve accepted has come organically through client referrals. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service.

Objectives of this Role

- Act as the main point of contact in all matters relating to client concerns and needs;
- Build and strengthen client relationships to achieve long-term partnerships;
- Maintain accurate client records, keeping track of any contract updates and renewals;
- Work with sales, project management, engineering and executive teams to ensure KPIs are being met and client milestones are being reached;
- Develop a thorough understanding of our clients products, ScrumLaunch’s service offerings, and internal processes to better upsell clients and build a referral network.

Daily and Weekly Responsibilities

- Take inquiries and requests from customers and address their needs;
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs;
- Meet regularly with other members of the team to discuss progress and find new ways to improve business;
- Generate progress reports to give to clients and higher-ups within the organization;
- Manage the hourly output for services delivered to ensure contractual obligations are being met;
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

Skills and Qualifications

- 5+ years of professional experience in a customer service role (account management, sales, business developer in IT sphere);
- Ability to manage several projects simultaneously;
- Strong written and communication skills in English (Advanced level);
- Good attention to detail and organizational skills;
- Effective time management skills;
- Multitasking, critical thinking, adaptability, problem-solving skills;
- Work with EST timezone.
 

We offer
 

- Opportunities to work on diverse and challenging projects;
- A supportive and collaborative team environment;
- 12 vacation days per year;
- 5 sick days per year;
- English classes;
- Access to psychologist support for mental well-being.

Adwa is a fast-growing iGaming platform offering both in-house products and tailor-made solutions for our clients.
At Adwa, we don’t just create iGaming products — we build long-term player experiences. Join a team where innovation, empathy, and a growth mindset drive every decision.

We are expanding our team and looking for a communicative and customer-driven VIP Manager to support and grow our VIP segment. 
 

About Us

• We work with Tier-1 markets and focus on delivering high-quality, localized player experiences.
• You’ll join a collaborative, international team where initiative, open feedback, constant dialogue, and a good sense of humor are core to how we work.
• We offer real growth opportunities — both within the department and across the company. You’ll be able to evolve into roles such as VIP Manager or VIP CRM Specialist depending on your interests and performance.
   

Responsibilities

• Manage a portfolio of VIP players, building strong, trust-based relationships.
• Provide a personalized VIP service across multiple channels (email, phone, messengers).
• Track player activity and ensure assigned KPIs are met (deposits, GGR, LTV).
• Identify potential high-value players and convert them into the VIP segment.
• Handle escalations and resolve complex cases with empathy and professionalism.
• Collaborate with CRM and marketing teams to run tailored retention campaigns.
   

Requirements

• 1+ year of experience in iGaming (VIP/PreVIP/Retention/Account Management).
• English level B2+ — mandatory.
• Additional European language (preferably Greek) — a plus.
• Proven skills in customer service, negotiations, and objection handling.
• Analytical mindset with experience using CRM systems and player metrics.
• High resilience, empathy, and strong client-oriented approach.
   

We offer

• Remote full-time role 
• 5/2 schedule (2 days off), Flexible working hours: 9:00–18:00 CET, 10:00–19:00, 11:00–20:00 (with a 1-hour break)
• 24 paid vacation days and 3 weeks of paid sick leave per year.
• 2 extra days off annually.
• 75% compensation for relevant courses and corporate English lessons.
• Equipment provided after the probation period.
• No micromanagement — we trust our people and encourage autonomy.
• Ongoing internal coaching and mentorship to support your development.

Adwa is a fast-growing iGaming platform offering both in-house products and tailor-made solutions for our clients.
At Adwa, we don’t just create iGaming products — we build long-term player experiences. Join a team where innovation, empathy, and a growth mindset drive every decision.

We are expanding our team and looking for a communicative and customer-driven VIP Manager to support and grow our VIP segment. 
 

About Us

• We work with Tier-1 markets and focus on delivering high-quality, localized player experiences.
• You’ll join a collaborative, international team where initiative, open feedback, constant dialogue, and a good sense of humor are core to how we work.
• We offer real growth opportunities — both within the department and across the company. You’ll be able to evolve into roles such as VIP Manager or VIP CRM Specialist depending on your interests and performance.
   

Responsibilities

• Manage a portfolio of VIP players, building strong, trust-based relationships.
• Provide a personalized VIP service across multiple channels (email, phone, messengers).
• Track player activity and ensure assigned KPIs are met (deposits, GGR, LTV).
• Identify potential high-value players and convert them into the VIP segment.
• Handle escalations and resolve complex cases with empathy and professionalism.
• Collaborate with CRM and marketing teams to run tailored retention campaigns.
   

Requirements

• Native Greek speaker
• English level B2+ — mandatory.
• 1+ year of experience in iGaming (VIP/PreVIP/Retention/Account Management).
• Proven skills in customer service, negotiations, and objection handling.
• Analytical mindset with experience using CRM systems and player metrics.
• High resilience, empathy, and strong client-oriented approach.
   

We offer

• Remote full-time role 
• 5/2 schedule (2 days off), Flexible working hours: 9:00–18:00 CET, 10:00–19:00, 11:00–20:00 (with a 1-hour break)
• 24 paid vacation days and 3 weeks of paid sick leave per year.
• 2 extra days off annually.
• 75% compensation for relevant courses and corporate English lessons.
• Equipment provided after the probation period.
• No micromanagement — we trust our people and encourage autonomy.
• Ongoing internal coaching and mentorship to support your development.

ABOUT US

At Glow Design Agency, we create design solutions that empower fintech, transportation, and AI companies to scale and thrive. Our work blends creativity with business impact, helping clients build digital products that matter.

We are a team driven by quality, ownership, and partnership. Every project we take on is an opportunity to deliver meaningful results — both for our clients and for our team members.
 

ABOUT THE ROLE

We are looking for a Full Cycle Account Executive. You’ll be responsible for building and running outbound processes from scratch, taking prospects all the way from first touch to closed deals. You won’t be “just prospecting” — you’ll be structuring campaigns, holding discovery calls, negotiating, and closing independently.

Most importantly, you’ll work in direct partnership with our founders, aligning closely on strategy and key accounts. You’ll also collaborate with our marketing team to maximize inbound lead flow, making sure warm opportunities from campaigns, SEO, Clutch, referrals, and organic traffic are effectively qualified and converted.

If you thrive on autonomy, love building processes, and want to have direct impact on strategy and growth, this role is for you.
 

RESPONSIBILITIES

Inbound lead management

• Quickly analyze and qualify inbound requests from channels like Clutch, website forms, SEO, organic, referrals, and campaigns.
• Establish first contact: intro emails, LinkedIn messages, discovery calls.
• Run structured Intro & Discovery Calls to uncover pain points and capture briefs.
• Keep leads engaged with clear follow-ups and next steps.
   

Outbound & lead generation

• Build and optimize outbound processes from scratch (LinkedIn, email, multi-channel campaigns).
• Manage automation with tools like Apollo, LinkedIn Sales Navigator, Linked Helper, Lemlist.
• Test and refine messaging to improve conversion.
   

Sales cycle & closing

• Present Glow services confidently, adapting pitch decks and scripts to client needs.
• Lead prospects through the full sales flow: discovery → estimate → proposal → negotiation → contract.
• Handle objections, build trust, and close deals independently.
• Collaborate directly with founders and marketing on key accounts and strategic initiatives.

• Ensure smooth handover of signed clients to the PM team.

   

Process & reporting

• Keep CRM (Pipedrive or similar) updated: statuses, notes, calls, recordings.
• Track KPIs, analyze performance, and report insights to founders.
• Partner with marketing to align outbound and inbound strategies.
   

REQUIREMENTS

• 3+ years of B2B sales experience, with proven success in the US market.
• Strong track record of managing end-to-end sales cycles (inbound + outbound → close).
• Proficiency in tools: Apollo, LinkedIn Sales Navigator, Linked Helper, Lemlist (or similar).
• Advanced English (C1 or strong B2+).
• Process-driven, analytical, and metrics-oriented.
• Strong communication and negotiation skills.
• Independent and proactive, comfortable working directly with founders & marketing.
   

WHAT WE OFFER

• A competitive base salary with performance-based bonuses.
• Paid vacation and sick leave.
• Professional development support (courses, books, training).
• Wellness benefits: gym, psychologist, learning support.
• Direct collaboration with founders — your impact is strategic and visible.
• Growth path: successful performance opens the door to building and leading a sales team.
   

This role is perfect for someone who wants ownership, autonomy, and real impact — being the voice of Glow in sales and shaping how we grow in the US market.

Apply now and let’s glow together!

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition. As one of the most trusted payment providers in CIS and beyond, we’re expanding into Europe, Asia, and Canada with speed and precision. 

We’re now searching for a Key Account Manager (Payment Manager) who thrives in high-risk markets and wants to grow with us on a truly international stage.

Your Mission

As a Key Account Manager, you will own and grow strategic merchant relationships across multiple GEOs, ensuring smooth operations and driving SolveX’s expansion into new markets.

What You’ll Do

• Lead high-level negotiations with merchants on payment methods, GEO expansion, and traffic distribution
• Manage the payment method matrix and coverage across multiple markets
• Monitor payment flows, analyze data, and identify optimization opportunities, including routing optimization
• Collaborate with internal teams (IT, Legal, Finance) on integrations and issue resolution
• Maintain and update client documentation (contracts, amendments, expansions)
• Negotiate pricing conditions with merchants based on the volumes commitments including up-selling and cross-selling

• Deliver monthly performance reports for clients and internal stakeholders

   

Ideal Candidate Profile

• Experience: 2+ years in Key Account Management within a PSP, Aggregator, or Payment Platform.
• Industry Knowledge: CIS payments background with hands-on exposure to gambling, betting, iGaming, or other high-risk industries.
• CIS Market Expertise: Proven track record in CIS payment solutions — you know the landscape, local methods, compliance specifics, and merchant expectations.
• Skills:
  • Solid knowledge of payment products (P2P, e-commerce, APMs).
  • Data-driven with Excel / BI tools / Google Analytics (a plus).
  • Advanced negotiation and relationship-building skills.
  • Strong communicator, proactive, and results-oriented.
• Languages: English (B1+), Ukrainian (B2–C1), Russian (preferred).

• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

   

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote or hybrid work with flexible hours.
• Growth: Career advancement and leadership opportunities.
• Exposure: Work directly with global merchants in high-risk markets.
• Influence: Direct impact on product and commercial strategy.
• Network: Attend top-tier fintech conferences with the team.

About Us

JettSEO is a fast-growing boutique SEO agency partnering with European B2B and B2C companies to drive sustainable, long-term growth through smart, transparent, and data-driven SEO strategies.
 

Our team is passionate about building meaningful relationships and delivering exceptional results. We combine strategic thinking, deep expertise, and a collaborative mindset to create lasting success for our clients.
 

Why Join Us?
 

At JettSEO, you’ll be part of a team that values trust, ownership, and personal growth. We work with intention, support one another, and celebrate both progress and performance.
 

Whether you're in marketing, sales or operations, — your work will directly shape the success of our clients and the agency.
 

Job Description

This is a remote position.

At JettSEO, we’re a global SEO agency with 6+ years of experience helping businesses rank in Google’s Top 10 for 100+ keywords—regardless of language, market, or competition level. Our long-term client relationships are built on trust, results, and consistency.
 

We’re now looking for a sales-savvy, proactive Account Manager to become the go-to contact for our SEO clients. Your core mission? Maximize retention by continuously communicating the value of our service, even post-sale.
 

Key Responsibilities
 

• Build and maintain long-term, proactive client relationships
• Present strategic roadmaps and data-driven results
• Recommend next steps based on market and performance trends
• Detect early signs of churn and act quickly to retain clients
• Run onboarding and collaborate with SEO & tech teams
• Keep documentation and CRM info up to date
   

What We’re Looking For
 

• Fluent in English (spoken and written); German is a plus
• 1+ year of experience in a client-facing role (SEO/digital agency preferred)
• Proven success in client retention or upselling
• Confident communicator of strategic/technical info
• Organized, self-motivated, and independent in a remote setup
   

Why Join JettSEO?
 

• Gain real SEO mastery through hands-on work and internal training
• Fully remote work with flexible hours in EU time zones
• International clients across Europe, the U.S., and Asia
• Supportive, growth-oriented team culture
• Paid vacation, sick leave & performance bonuses
   

We look forward to meeting you on the call and introducing you to life at JettSEO!

🚀 We’re Hiring: PPC Campaign Manager

Looking to take your performance marketing career to the next level? Join our global team and help manage large-scale campaigns for leading international brands.

What you’ll do:
✨ Manage high-budget Google, Facebook, TikTok, and Apple Search Ads campaigns
✨ Analyze performance data and compile detailed reports
✨ Collaborate with a global team driving growth for top clients worldwide

What we’re looking for:
✔️ Minimum 2 years of experience as a PPC Campaign Manager
✔️ Proven track record in user acquisition campaigns (Google/Facebook/TikTok – must!)
✔️ Strong analytical skills and advanced Excel proficiency
✔️ High-level English (written & spoken) – must
✔️ Motivated, detail-oriented, and an excellent communicator

🌍 This is your chance to join a leading international performance marketing powerhouse and work on exciting, large-scale projects.

📩 Apply now and let’s grow together!

🚀 We’re hiring Organic Analysts (ASO & SEO) – Remote in Ukraine 🇺🇦

Do you have proven experience in SEO and want to grow your expertise in App Store Optimization (ASO)? This opportunity might be the right next step for you!

As an Organic Analyst, you’ll work with experienced organic growth experts on apps and websites across different industries. The role combines SEO/ASO strategy, data analysis, creativity, and direct client communication.

✨ Key responsibilities:

• Develop and implement effective SEO strategies
• Learn and specialize in ASO to boost app visibility
• Optimize apps & websites across diverse industries
• Write high-quality metadata in English
• Build reports & present results to clients
• Use tools like Excel & Google Data Studio for insights

✨ Requirements:

• Strong background in SEO (ASO experience is a big plus)
• Excellent English (spoken & written)
• Proven client-facing experience
• Analytical & technical skills
• Team player, but also independent and proactive
• Proficiency in Excel (Google Data Studio is an advantage)

🌟 Why join?
You’ll become part of a global, AI-powered performance marketing team that works with leading international brands in gaming, eCommerce, fintech, retail, health & fitness and more. It’s a chance to grow, take ownership, and make an impact.

🗓️ Timeline: We’re hiring 2 more people, and all 4 new team members will start together in one month.

JETTSEO is a global SEO agency helping businesses across Europe, the U.S., and Asia grow through sustainable and predictable SEO. We pride ourselves on building long-term, trust-based client relationships and delivering measurable SEO results that drive real business impact.

We are looking for a  Client Success Manager with proven SEO/Digital Marketing knowledge and excellent communication skills. Your mission will be to ensure our clients feel supported, confident, and satisfied — turning SEO results into clear business value and keeping relationships strong.

🔑 Responsibilities

• Serve as the main contact for assigned clients, ensuring smooth communication.
• Conduct regular check-ins and present SEO progress in a business-focused way (traffic, leads, ROI).
• Anticipate risks (dissatisfaction, performance dips) and address them early with solutions.
• Collect and encourage client feedback, ensuring a high satisfaction level.
• Spot upsell opportunities and reinforce the ongoing value of our services.
• Collaborate with SEO specialists and project managers to ensure flawless delivery.
• Keep CRM/project tools updated with client notes, priorities, and next steps.

✅ Requirements

• Proven experience as Account Manager / Client Success Manager in an SEO or digital agency.
• Solid understanding of SEO fundamentals (rankings, on-page, off-page, reporting).
• Excellent communication skills (clear, confident English; German a plus).
• Skilled with SEO tools (e.g., Ahrefs, SEMrush, GA, GSC).
• Proactive, empathetic, and able to translate technical SEO into business value.
• Organized, dependable, and comfortable managing multiple clients.

💼 What We Offer

• Flexible work schedule within European time zone.
• Opportunity for long-term cooperation with a growing agency.
• Direct involvement in client relationships — your work directly drives retention and success.
• Support from our in-house SEO team — you won’t do the SEO execution, just ensure client success.

Compensation

• Hourly rate or fixed monthly retainer (based on experience and availability).
• Performance-based bonuses tied to client satisfaction and retention.

👉 How to Apply
In your proposal, please include:

1. A short intro about your SEO account/client success experience.
2. CV
3. Motivation Letter

We are rapidly growing and looking for an Account Manager to join our Paycord team and take responsibility for managing relationships with payment providers, streamlining account setup processes, and improving operational efficiency.
This role involves close interaction with cross-functional teams, ensuring smooth integration and supporting the expansion of our provider network.

Required skills and expertise:
•1+ years of experience in account management, provider relations, or operations management (preferably in fintech, PSP, or payments);
•English — Intermediate+ (sufficient for business communication);
•Strong communication and interpersonal skills;
•Problem-solving mindset, proactive attitude, and ability to handle uncertainty;
•Strong multitasking, time management, and planning skills;
•Attention to detail and result-oriented mindset.
•Willingness to work in the office (Warsaw)

You would be running such tasks as:
Provider Communication & Account Management
•Act as the primary point of contact for all provider-related matters;
•Maintain strong relationships with existing providers, ensuring smooth communication and timely issue resolution;
•Support day-to-day provider operations, including performance monitoring and reporting.
Account Setup & Operations
•Manage and oversee the full setup process for new accounts;
•Collaborate with cross-functional teams (BizDev, Payments Integration, Operations, Finance) to ensure account activation meets all business requirements;
•Troubleshoot and resolve issues during setup, providing proactive solutions.
Reporting & Analytics
•Create and maintain detailed reports on accounts using Google Sheets;
•Provide stakeholders with real-time data on account status, provider performance, and operational efficiency;
•Analyze data and deliver insights and recommendations for improvements.
Process Improvement
•Continuously review and optimize account setup processes to reduce time-to-launch;
•Identify and implement solutions for automation and efficiencyl
•Proactively propose improvements to reduce manual work and increase accuracy.

Nice to have
•Relevant experience in fintech, PSP, or payments;
•Proficiency in Google Sheets, Excel, and other reporting tools;
•Basic knowledge of Spanish;
•Bachelor’s degree in Business Administration, Marketing, Finance, or related field.

We offer:
Care for your health and well-being
•100% paid sick leaves;
•20 working days of paid vacation;
•Comprehensive medical support;
•Benefits Cafeteria (budget for gym, dental services, psychological support, etc.);
•Corporate gifts and events.

Professional Growth & Development
•Competitive salary with annual salary promotions;
•Annual budget for professional courses, conferences, workshops, and books;
•Access to internal training courses;
•Collaborate with a team of professionals and opportunities to share knowledge.

Corporate Culture:
•Dynamic, result-oriented work environment;
•Ability to influence product development at an early stage;
•Openness to new ideas and approaches, fostering healthy team discussions;
•No “red tape” culture, encouraging innovation and creativity.

Candidate journey:
HR Interview ----> Final Interview