Jobs Account Manager

We are looking for a proactive and strategic Account Manager to join Dinarys GmbH and drive long-term client success. In this role, you will own client relationships end-to-end during the delivery phase, ensuring transparency, growth, and high-quality service.

You’ll act as the key bridge between clients, delivery teams, and internal stakeholders—balancing operational excellence with strategic account development.

Key Responsibilities:

• Own and manage client relationships during the delivery phase
• Ensure clear and structured reporting to stakeholders
• Handle escalations and resolve issues in a timely manner
• Identify and drive upsell opportunities within existing accounts
• Develop account growth plans, highlighting risks and blockers
• Collaborate closely with Solution/Delivery teams to ensure alignment
• Contribute to and execute account strategy
• Maintain strong proactive communication with clients
• Manage legal and contractual processes:
  • Preparation and coordination of documentation
  • Ownership of signatures and approvals
  • Responsibility for Statements of Work (SoW) and contracts during delivery
• Support marketing initiatives:
  • Work with clients to collect testimonials and reviews on platforms

  • Strengthen client advocacy and brand presence

     

Requirements:

• Proven experience as an Account Manager / Customer Success Manager / Project Manager in IT or digital services
• Strong experience managing clients during delivery phases
• Experience with contracts, SoW, and legal documentation processes
• Demonstrated ability to upsell and grow accounts
• Strong stakeholder management and communication skills

• High level of proactivity and ownership

   

Languages:

• English — B2+

• Ukrainian — native speaker

   

Nice to Have:

• Experience working with distributed teams

• Background in eCommerce / digital product development

   

What We Offer:

• Opportunity to work with international clients and complex digital products
• High level of ownership and impact on business growth
• Collaborative and transparent work environment

Payments Partnerships Manager (PSP / EMI / Acquiring | Merchant Onboarding)

On behalf of our client, an international fintech company specializing in high-risk and complex merchant segments, we are hiring a Payments Partnerships Manager to own both payment provider relationships and merchant onboarding execution.

This is a hands-on, execution-focused role.

We are looking for someone who has worked inside a PSP, EMI, acquirer, or payment institution, and understands how onboarding decisions are actually made,  including underwriting expectations, risk appetite, and approval mechanics.

If you know how to get merchants approved (not just submitted), this role is for you.

What You’ll Own:

• End-to-end merchant onboarding with PSPs, EMIs, acquirers, and banks — from first submission to final approval
• Direct communication with underwriting, risk, and compliance teams on the provider side
• Building and managing PSP / EMI / banking relationships across multiple jurisdictions
• Structuring and optimizing KYB packages, merchant profiles, and onboarding documentation
• Matching merchants with the right providers based on risk appetite, vertical, and geography
• Increasing approval rates by pre-qualifying and positioning merchants correctly
• Identifying and onboarding new payment partners (PSPs / EMIs / acquirers)
• Handling complex and high-risk cases (crypto, iGaming, fintech, etc.)
• Maintaining structured pipeline tracking via CRM and internal tools

Who This Role Is For:

We are specifically targeting candidates who have:

• Hands-on experience inside a PSP, EMI, acquirer, or payment institution
• Direct involvement in merchant onboarding, underwriting, or account approval processes
• Clear understanding of how providers assess:
  • merchant risk
  • business models
  • transaction flows
• Experience working with:
  • acquiring setups, MIDs, payment flows
  • SEPA / SWIFT environments
• Ability to manage multiple onboarding cases simultaneously with strong attention to detail
• Confidence communicating with both:
  • merchants (clients)
  • internal teams on the provider side (risk / compliance / underwriting)

 Strong Advantage:

• Experience with high-risk verticals (crypto, iGaming, forex, nutra, etc.)
• Background in merchant underwriting / risk / onboarding teams
• Existing network of PSPs, EMIs, acquirers, or banking partners
• Familiarity with AML/KYC in a payments context (not pure compliance roles)
• Experience in payment consulting, merchant advisory, or onboarding operations

What You’ll Get:

• 100% remote setup
• Exposure to complex, cross-border payment ecosystems
• Direct work with international PSPs, EMIs, and banking partners
• Real ownership over onboarding strategy and partner relationships
• Clear path toward Head of Payments / Partnerships
• Competitive, performance-driven compensation

Railsware is looking for a Lead Account Manager to join one of our products — Coupler.io, a no-code data integration platform and AI analytics 💙
In this role, you’ll lead and grow our Account Management function while staying hands-on with customers and key deals. You’ll coach the team, improve sales processes, collaborate across departments, and help drive the next stage of Coupler.io’s growth. If you have experience leading B2B SaaS sales teams, enjoy building scalable processes, and want to make a real impact in a fast-moving product company, we’d love to hear from you! 🌟

Required skills

◽️Senior-level experience in B2B SaaS sales or account management
◽️1—2+ years of experience leading, mentoring, or coaching a Sales or Account Management team
◽️Proven success managing SMB and enterprise customers, ideally in the MarTech, SaaS, or agency space
◽️Strong experience building and improving sales processes, managing pipelines, and working with CRM systems
◽️Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar) to make informed decisions
◽️Comfortable using AI tools to improve productivity and customer interactions
◽️Excellent communication, presentation, negotiation, and stakeholder management skills
◽️Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams
◽️Fluent English
 

As a plus

◽️Experience with data integration, ETL, or analytics platforms such as Coupler.io or similar products

Responsibilities

🔹 Lead & Develop the Team

— Lead, mentor, and support a growing team of Account Managers through regular 1:1s, pipeline reviews, and coaching
— Set, track, and improve team KPIs and performance
— Coach the team on deal strategy, customer communication, and account management best practices

🔹 Optimize Sales Operations

— Own pipeline health, forecast accuracy, and CRM quality using Pipedrive and dashboards
— Improve sales processes, identify bottlenecks, and implement scalable solutions
— Ensure consistent follow-up and high operational standards across the team

🔹 Drive Cross-Functional Collaboration

— Partner closely with Marketing, Solutions, Support, and Product teams to ensure a seamless customer journey
— Share insights on lead quality, customer feedback, and process improvements
— Act as the main bridge between cross-teams

🔹 Stay Close to Customers

— Lead product demos, qualify opportunities, and manage strategic customer accounts
— Support the team on complex deals and help drive cross-sell and upsell opportunities
— Stay hands-on with customers to understand market needs and continuously improve the sales approach

Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!

Requirements:

• English proficiency at B2 level or higher;
• Experience in the gambling industry;
• Client-oriented mindset, empathy;
• Previous language practice at work (both verbal and written);
• Understanding of sales.
   

Responsibilities:

• Communicating with clients via email, chat, and phone (in the future);
• Diligent management of the CRM system;
• Providing high-quality service and transferring potential clients to the retention team;
• Meeting assigned plans and targets;
• Constantly improving expertise (we have a coach who is always happy to help).
   

We offer:

• 24 paid vacation days and three weeks of sick leave;
• National holidays — on-call mode for queries, if any;
• 2 Day Offs per year;
• Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
• Corporate English lessons, 75% compensation for relevant courses;
• If needed, we provide equipment (after the probation period);
• We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.

About the Role:
We are looking for a proactive and client-focused Key Account Manager to join our crypto processing team. You will be the primary point of contact for our merchant partners — building long-term relationships, ensuring their success on the platform, and driving revenue growth through retention and upsell.

Responsibilities:

• Own the full lifecycle of merchant relationships: onboarding, day-to-day support, and strategic account development 

• Act as the main point of contact for a portfolio of merchants — answer questions on integrations, settlement, fees, and product features 

• Monitor merchant performance and proactively reach out to address issues, opportunities, or risks before they escalate 

• Identify upsell and cross-sell opportunities within existing accounts and work closely with the BD team to execute them 

• Drive merchant retention by understanding their business needs and aligning our product capabilities accordingly 

• Prepare regular account reviews and performance reports for both merchants and internal stakeholders 

• Collect and relay product feedback to the product and tech teams — act as the voice of the client internally 

• Stay up to date with industry trends in crypto payments and payment processing 

Requirements:

• 2+ years in account management, customer success, or business development — ideally in fintech, crypto, or payments 

• Strong understanding of payment processing, acquiring, and crypto infrastructure (PSP, gateways, settlement flows) 

• Excellent communication skills — you can explain technical concepts clearly to non-technical merchants 

• Highly proactive: you identify problems and opportunities without waiting to be asked 

• Comfortable working in a fast-paced, international environment 

• English — Upper-Intermediate or higher; additional languages are a plus Nice to Have 

• Experience with crypto processing platforms or stablecoin-based payments 

• Experience working with high-volume merchants or enterprise accounts 

What We Offer 

• Competitive salary + performance-based bonus tied to merchant retention and revenue growth 

• Hybrid setup with offices in Kyiv, Barcelona, and Warsaw 

• A front-row seat in the fast-growing crypto payments space

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together.  

We are looking for a German-speaking Account Manager who will be responsible for developing existing client relationships, building long-term partnerships, driving revenue growth within the client base, and expanding the portfolio in the German market.

Key Requirements:

• Middle — Senior level with 2+ years of successful experience in account management, customer support, B2B sales, or similar roles;
• Experience in Logistics or E-commerce is a significant advantage;
• Languages: German — Upper-Intermediate or higher, Ukrainian — native, English — an advantage;
• Analytical mindset with the ability to assess client performance, process large volumes of data, and make data-driven decisions;
• Stress resistance, ability to multitask, and successfully manage several deals simultaneously.

Main Responsibilities:
 

• Relationship management: building and maintaining long-term, trust-based relationships with key clients
• Client development: identifying new client needs and expanding cooperation through upsell and cross-sell
• Contract renewal: ensuring timely renewal of existing agreements
• Issue resolution: proactively addressing client requests and issues, coordinating with internal teams
• Customer satisfaction: monitoring satisfaction levels, collecting feedback, and driving improvements
• Needs analysis: analyzing client business needs and adapting company solutions accordingly
• CRM management: maintaining accurate and up-to-date client data, interaction history, and opportunities in CRM
• Reporting: preparing regular reports on client portfolio performance and results
• Strategic planning: developing and implementing individual growth plans for key clients
 

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Everything starts with the first step.
Submit your resume today — it’s time to create Delivery of the Future together!

About Neuroshop

Neuroshop is building next-generation AI-driven unattended retail solutions, including smart vending and micro-market systems that combine computer vision, IoT sensors, and integrated payment technologies. Based in Valencia, Warsaw, London and Kyiv, we work with European and international partners to deploy autonomous retail experiences that are secure, compliant, and frictionless.

Role Overview

We are looking for an EU Key Account Manager to work closely with our Business Development Manager for the European region and act as the primary operational interface between him, our clients/partners, and Neuroshop’s C‑level team.

This role will own day-to-day relationship management, coordination, and preparation work so that strategic discussions and travel time of senior leadership are used efficiently. The ideal candidate is highly organized, comfortable with technology and AI tools, and able to translate business discussions into clear tasks, documents, and action plans.

Key Responsibilities

1. Relationship & Account Management

• Serve as the main point of contact for selected EU prospects, clients, and partners, in coordination with the Business Development Manager.
• Maintain an up-to-date overview of each key account: stakeholders, current opportunities, technical status, open issues, and next steps.
• Coordinate regular check-ins, updates, and follow-ups to ensure momentum on each opportunity.
• Capture meeting notes, decisions, and action items, and make sure they are reflected in our CRM and internal tools.

2. Supporting Business Development Activities

• Prepare briefings and account summaries ahead of calls and trips for the Business Development Manager and C‑level team.
• Draft and organize sales decks, one-pagers, proposals, and follow-up emails using materials provided by Product and Marketing.
• Support planning and logistics for business trips: meeting schedules, documentation to bring, objectives per meeting, and post-trip reporting.
• Track partner and prospect requests (documents, demos, contracts) and ensure timely internal responses.

3. Internal Coordination

• Act as the “traffic controller” between Business Development and internal teams (Product, Tech, Operations, Compliance).
• Turn high-level discussions into clear internal tickets or tasks with priorities, deadlines, and owners.
• Monitor the status of deliverables (technical documentation, integration requirements, compliance answers, commercial proposals) and chase blockers proactively.
• Ensure C‑level time is reserved mainly for high-impact meetings and decisions, not operational follow-up.

4. Documentation & Process

• Keep our CRM and internal knowledge base updated with accurate account data, meeting notes, and document versions.
• Maintain a structured repository of sales collateral and standard documents for quick reuse (NDAs, basic proposals, product descriptions, technical overviews).
• Help refine and standardize our pre-sales and onboarding processes for European clients and partners.
• Support the creation of simple playbooks/checklists for recurring scenarios (new prospect intake, partner onboarding, pilot deployment, etc.).

5. Market & Partner Insight

• Collect feedback from partners and clients about product, pricing, compliance concerns, and deployment challenges.
• Synthesize insights for the Product and C‑level teams to inform roadmap, prioritization, and go-to-market strategy in the EU region.
• Monitor relevant market developments in unattended retail, payments, and AI-based retail systems in Europe and share concise updates internally.

Required Skills & Experience

• 1+ years in account management, client success, sales support, or business operations, ideally in B2B tech, retail technology, fintech, or IoT.
• Experience working with European clients or partners and comfort navigating multi-country contexts.
• Strong organizational and project management skills; able to handle multiple accounts and requests in parallel.
• Excellent communication skills (written and verbal) in English; additional European languages are a plus.
• High comfort with technology: able to understand at a high level APIs, payment integration concepts, and IoT/edge devices (no coding required, but technical literacy is important).
• Experience using CRM tools and productivity platforms; familiarity with startup environments is preferred.
• Experience with AI tools.

Personal Qualities

• Structured and detail-oriented, with a bias toward action and follow-through.
• Able to filter and prioritize requests so that senior leadership focuses on what truly requires their attention.
• Comfortable working in a fast-paced, evolving environment with changing priorities.
• Strong ownership mindset: treats key accounts as their responsibility and drives outcomes rather than waiting for instructions.
• Collaborative and transparent, with the ability to build trust both internally and externally.

What We Offer

• Opportunity to help shape the operational backbone of Neuroshop’s European business development.
• Close collaboration with experienced founders and C‑level leaders in AI-driven retail and payments.
• High level of responsibility and autonomy in organizing your work and improving processes.
• Hybrid/remote work possibilities, with regular interaction with the team in Spain, Belgium and Poland, and travel within Europe as needed.

We're CBD Local — an SEO & growth agency with 8 years in the US CBD/hemp niche. We're not looking for someone to just maintain existing processes — we want someone who'll make them better. 🔧

Building & improving processes — your tasks:

🧩 Build and optimize the processes between clients and the internal team

🤝 Work with the Project Manager to improve the agency's internal processes

📑 Create and maintain clear documentation, checklists and SOPs

🔎 Find bottlenecks in the team's work and propose solutions

⚙️ Automate routine processes together with the team

✅ Make sure all processes are followed and understood by everyone

🚀 Improve the Customer Journey — from the first call to contract renewal

Working closely with the Project Manager:

The Project Manager owns internal task planning, team workload, deadlines and execution of internal processes.

The Customer Success Manager owns client communication, managing client expectations, transparency, relaying client priorities to the team, and making sure the client always understands project status and gets value from our work.

These two roles work hand in hand and share responsibility for successful project delivery.

You're a fit if you:

• Have experience in customer success / account / project management

• Speak fluent English (B2+) — clients are US-based

• Love order, documentation and clear processes

• Are proactive: you see a problem, you bring a solution

What we offer:

💰 $1500 base + KPI bonuses based on process volume

🌍 International clients and a grown-up, professional team

🏡 Remote work, flexible schedule

📈 Real impact on how the whole agency runs

If turning chaos into a clean system is your thing — this role is for you. 🎯

If you’re ready to join a team that crafts the future of artificial intelligence and thrives on the cutting edge, we’ve got a spot for you 🎯

We’re looking for a proactive Account Manager who will be responsible for building strong and effective relationships with both a client and a team.
You’ll meet exciting challenges, and will constantly grow in technology and the international environment.

What You Will Do:

• Simultaneously work with clients from a diverse list of industries;
• Act as the primary point of contact for assigned clients, ensuring satisfaction and strong collaboration;
• Manage annotation teams to guarantee smooth execution and timely delivery of projects;
• Monitor team discipline and ensure corporate culture within the team;
• Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement and automatization;
• Proactively mediate and resolve any clients’ and annotators’ concerns or issues etc.;

• Train annotation teams and supervisors.

   

What We Need:

• Excellent Ukrainian & English skills (C1 for both spoken and written);
• 2-3 years of experience in tech service industry, ideally in account or project management;;
• Ability to manage multiple accounts and prioritize tasks effectively;
• Proved experience in long-term project planning;
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships;
• Strong leadership skills with a demonstrated ability to effectively manage and motivate a team;
• Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company;
• Mature and responsible attitude;

• Innovation mindset and the ability to be flexible.

   

Will be a great plus:

• Experience as a Team Lead or Supervisor in IT outsourcing companies;
• Experience in working with AI, data labeling, or machine learning projects;
• Desire to advance in AI & annotation services;
• Good sense of humor 😊

We offer:

• Competitive monthly rate in USD;
• Business hours;
• Opportunity to work fully remotely;
• Greenhouse conditions for self-development;
• Inclusive international environment;
• Amazing team connectivity;
• Paid intensive training and trial period;
• Responsive management interested in your growth and long-lasting cooperation.

🦾 Ready to be part of an innovative team? Apply today and help shape the future of AI data solutions!

*We celebrate diversity and are proud to be an equal opportunity employer.

ClickDealer is hiring an Account Manager - Warsaw office, no experience required. 

ClickDealer is one of the top-5 CPA networks worldwide! Since 2012, the company has been in performance marketing, partnering with over 10,000 publishers across more than 40 verticals. HQ in the Netherlands, and over 5 offices across the globe.

Looking to start your career in digital marketing? This is your entry point - you'll work side by side with the Sales team, learn how a real CPA network operates from the inside, and grow into bigger responsibilities fast.

What we expect:

• Fluency in written and spoken English;
• Strong analytical skills - comfortable working with large volumes of data;
• High sense of ownership and readiness for prompt, independent action;
• Strong communication and presentation skills;
• A drive for constant self-education - no prior experience required.

What you'll be doing:

• Acting as the right hand of the Sales Manager, supporting day-to-day operations;
• Maintaining regular communication with the Affiliate Managers team;
• Creating and sending newsletters to partners about offer and platform updates;
• Setting up new offers and helping promote them to partners;
• Tracking marketing statistics daily and flagging trends or issues. 

We offer:

• Competitive fixed salary + performance-driven bonuses;
• 20 paid vacation days + paid sick leave;
• 50% coverage for sports, therapy, courses, and language classes;
• Opportunity to develop and gain new knowledge in a company oriented to the international market.

About the company

Turning marketing into a market-domination weapon, we created a new category — the marketplace for future customers. Businesses shop for leads as they shop for products in e-commerce: you see everything about a lead before you buy — full transparency, control, and predictable outcomes. We're the #1 lead marketplace in the USA, and we're accelerating.

Role overview

We're looking for a Provider Manager to own the performance of our provider network — the core supply engine of the business. You manage existing providers, hunt and onboard new ones, and hold every partner accountable to quality, volume, and consistency. Your success is measured in revenue impact, not relationships maintained.

Supply is the business. If providers underperform, the marketplace stalls — and that's on you to prevent, not report on.

Requirements:

2+ years managing vendors, affiliates, partners, or external performance-based relationships — with revenue on the line.

Proven track record holding external partners accountable to hard quality and delivery standards, not just checking in.

Experience sourcing, evaluating, negotiating, and onboarding external partners end-to-end.

Data-driven by default — you make decisions from performance dashboards, not gut feel or vendor excuses.

Highly organized — can run 50+ active provider relationships without losing signal on any of them.

English C1+; you communicate with US-based providers daily and every message must be sharp and clear.

AI-first by default — if you are not already using AI to 3x your sourcing, monitoring, and communication output, you will be behind.

High ownership and strong decision-making in ambiguous, fast-moving environments.

What You'll Be Doing:

Own the full provider lifecycle — sourcing, onboarding, performance management, and offboarding — no handoffs.

Monitor provider performance daily across lead quality, volume, conversion rates, and refund rates, and act before drops hit revenue.

Identify quality issues and delivery drops early with evidence, and drive them to resolution — not escalate them.

Push providers to improve output and marketplace fit; kill underperformers publicly instead of carrying them.

Build and maintain a live pipeline of new providers so supply grows continuously and no single provider can hold the marketplace hostage.

Reduce concentration risk by expanding and diversifying the provider network on a rolling basis.

Negotiate terms, payouts, and SLAs that align provider incentives with marketplace outcomes.

Collaborate tightly with client-facing, product, and ops teams to match provider output to real demand.

Track competitor supply moves and know where providers are being poached from or to before it shows up in your numbers.

This is not for you if

You manage partners by vibes and check-ins instead of metrics.

You avoid hard conversations and let underperformers coast.

You wait for dashboards to be built for you instead of digging into the data yourself.

You've only ever managed a handful of vendors and call it "partnerships."

You want a stable book of accounts to maintain — this role is about growing and cutting supply constantly.

You want the playbook handed to you — building it is the job.

What we expect from you (first 3 months)

We don't do long onboarding: access on day one, context in days, provider conversations in week one.

End of week 1: you have audited the current provider network, met the top 10 providers, and identified the 5 biggest risks to supply quality or volume with evidence.

End of month 1: you have onboarded your first new providers, taken action on at least 2 underperformers, and stood up a live performance view covering quality, volume, conversion, and refunds across the network.

End of quarter 1 (the bar): the network is measurably more diversified, at least one concentration risk is eliminated, underperformers have been cut or turned around, and net supply quality and volume are up on your watch.

Nice to Have:

Experience in real estate, lead generation, or marketplace businesses.

Familiarity with performance-based payouts, rev-share, or CPA/CPL models.

Background in affiliate management or supply-side operations.

Experience building or scaling vendor/provider operations from scratch.

Comfort with SQL, BI tools, or lightweight data work to interrogate provider performance yourself.

What We Offer:

Impact: Own the supply engine of a product-led, AI-powered marketplace where your decisions directly move revenue.

Autonomy: High ownership, low bureaucracy, and real authority over the provider network.

Flexibility: Remote-first culture with flexible hours and async-friendly communication. 4+ hour overlap with Asia/Dubai required for weekly reviews.

Compensation: Competitive fixed base salary above the market average.

Team: Join a smart, passionate team that moves fast, supports each other, and builds cool stuff.

Time Off: 15 paid vacation days plus 5 paid sick days annually.

Growth: Unlimited learning policy — paid courses, books, and growth resources.

AI-Heavy Environment: AI is deeply embedded across prospecting, research, and workflows.

Ownership: Real decision-making power and direct ownership of your outcomes.

Location: Ukraine (Remote), 4+ hour overlap with Asia/Dubai

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can’t match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.

Who We’re Looking For

We are looking for a hands-on Account Manager who will own day-to-day client relationships — from the first kickoff message through project preparation, launch, and beyond. You will be the client’s main point of contact: collecting everything needed to launch projects, keeping statuses under control, maintaining documentation, gathering feedback, and growing accounts through upsells — in tight collaboration with our delivery team.

About You

You have hands-on experience managing client accounts — ideally as a Support Affiliate Manager, Affiliate Manager, or in a similar client-facing role in iGaming. You are organized and structured, comfortable running many parallel client threads, and you keep nothing slipping through the cracks. You build warm, trusted relationships with clients and naturally spot opportunities to grow accounts.

What Awaits You

A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. An opportunity to earn without limits, directly tied to the value you create, with a transparent motivation system. Clear processes and playbooks from day one — and real room to grow into a senior account role as the department scales.

Responsibilities:

• Serve as the client’s main point of contact and manage the full communication cycle, especially during project preparation and launch stages.
• Collect and structure all necessary information from clients ahead of launches.
• Monitor and control project statuses at every stage, keeping both the client and the internal delivery team in sync.
• Fill in and maintain client-related documentation (project trackers, briefs, spreadsheets, reports) accurately and on time.
• Collect client feedback after launches, monitor satisfaction, and maintain a strong, ongoing client relationship.
• Identify and execute upsell opportunities: launching new projects for the client (new segments, funnels, GEOs) and scaling volumes on existing campaigns.
• Onboard clients to the platform
•  

Requirements

• 1–2+ years in a client-facing role in iGaming, Gambling, or Betting — Support Affiliate Manager experience is the ideal background; Account Management / Affiliate / Retention / CRM also fit.
• Experience managing B2B clients and running a full communication cycle.
• Strong self-organization and attention to detail: comfortable maintaining documents, trackers, and statuses across a high volume of parallel requests.
• Understanding of key iGaming metrics: ROI, LTV, GGR, NGR, Reg→Dep conversion.
• English — confident working level.
•  

Nice to Have

• Understanding of CPA / RevShare / Hybrid models and where they apply.
• Experience working with CRM tools (Customer.io, Smartico, Optimove, or similar).
• Experience in a performance call center or retention team.
•  

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

🔴 about the company
whiteout is an international media buying agency born in ukraine, specializing in the gambling and betting verticals. backed by venture capital, they’ve already established digital activity across 30+ countries — from latam to southeast asia. at their core, they’re a team of passionate igaming experts. energetic, ambitious, and laser-focused on results — we move fast, think big, and never settle. if you’re hungry to grow and thrive in a high-performance environment, you’ll feel right at home with them.
 

🔴 the role
as we scale, we are seeking an Account Farmer.
 

🔴 what you will be working on

• manage and maintain Google Ads accounts and advertising infrastructure.
• prepare and configure accounts for media buyers.
• work with anti-detect browsers and manage multiple browser profiles.
• integrate mobile applications with Google Ads.
• handle Google Ads account suspensions and submit appeals.
• maintain account reporting and tracking spreadsheets.
• configure and manage proxies.
• support media buyers with day-to-day technical requests.
• work with advertising trackers and ensure correct integrations.
   

🔴 your background

• at least 6 months of experience supporting advertising infrastructure, preferably with Google Ads.
• experience managing Google Ads accounts.
• familiarity with anti-detect browsers and multi-browser environments.
• understanding of common media buying workflows and requests.
• basic knowledge of Google Ads interfaces and English-language dashboards.
• understanding of proxies and experience configuring them.
• basic understanding of advertising trackers.
   

🔴 what we offer:

• flexibility and freedom: choose fully remote, hybrid, or office-based work yourself;
• strong team: work alongside some of the industry’s top talent;
• career development: take courses, attend top-notch conferences;
• health support: paid vacation and sick leaves, and access to a corporate psychologist;
• corporate culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.
   

let`s talk.