Jobs Account Manager

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can’t match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.

Who We’re Looking For

We are looking for a hands-on Account Manager who will own day-to-day client relationships — from the first kickoff message through project preparation, launch, and beyond. You will be the client’s main point of contact: collecting everything needed to launch projects, keeping statuses under control, maintaining documentation, gathering feedback, and growing accounts through upsells — in tight collaboration with our delivery team.

About You

You have hands-on experience managing client accounts — ideally as a Support Affiliate Manager, Affiliate Manager, or in a similar client-facing role in iGaming. You are organized and structured, comfortable running many parallel client threads, and you keep nothing slipping through the cracks. You build warm, trusted relationships with clients and naturally spot opportunities to grow accounts.

What Awaits You

A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. An opportunity to earn without limits, directly tied to the value you create, with a transparent motivation system. Clear processes and playbooks from day one — and real room to grow into a senior account role as the department scales.

Responsibilities:

• Serve as the client’s main point of contact and manage the full communication cycle, especially during project preparation and launch stages.
• Collect and structure all necessary information from clients ahead of launches.
• Monitor and control project statuses at every stage, keeping both the client and the internal delivery team in sync.
• Fill in and maintain client-related documentation (project trackers, briefs, spreadsheets, reports) accurately and on time.
• Collect client feedback after launches, monitor satisfaction, and maintain a strong, ongoing client relationship.
• Identify and execute upsell opportunities: launching new projects for the client (new segments, funnels, GEOs) and scaling volumes on existing campaigns.
• Onboard clients to the platform
•  

Requirements

• 1–2+ years in a client-facing role in iGaming, Gambling, or Betting — Support Affiliate Manager experience is the ideal background; Account Management / Affiliate / Retention / CRM also fit.
• Experience managing B2B clients and running a full communication cycle.
• Strong self-organization and attention to detail: comfortable maintaining documents, trackers, and statuses across a high volume of parallel requests.
• Understanding of key iGaming metrics: ROI, LTV, GGR, NGR, Reg→Dep conversion.
• English — confident working level.
•  

Nice to Have

• Understanding of CPA / RevShare / Hybrid models and where they apply.
• Experience working with CRM tools (Customer.io, Smartico, Optimove, or similar).
• Experience in a performance call center or retention team.
•  

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

If you’re ready to join a team that crafts the future of artificial intelligence and thrives on the cutting edge, we’ve got a spot for you 🎯

We’re looking for a proactive Account Manager who will be responsible for building strong and effective relationships with both a client and a team.
You’ll meet exciting challenges, and will constantly grow in technology and the international environment.

What You Will Do:

• Simultaneously work with clients from a diverse list of industries;
• Act as the primary point of contact for assigned clients, ensuring satisfaction and strong collaboration;
• Manage annotation teams to guarantee smooth execution and timely delivery of projects;
• Monitor team discipline and ensure corporate culture within the team;
• Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement and automatization;
• Proactively mediate and resolve any clients’ and annotators’ concerns or issues etc.;

• Train annotation teams and supervisors.

   

What We Need:

• Excellent Ukrainian & English skills (C1 for both spoken and written);
• 2-3 years of experience in tech service industry, ideally in account or project management;;
• Ability to manage multiple accounts and prioritize tasks effectively;
• Proved experience in long-term project planning;
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships;
• Strong leadership skills with a demonstrated ability to effectively manage and motivate a team;
• Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company;
• Mature and responsible attitude;

• Innovation mindset and the ability to be flexible.

   

Will be a great plus:

• Experience as a Team Lead or Supervisor in IT outsourcing companies;
• Experience in working with AI, data labeling, or machine learning projects;
• Desire to advance in AI & annotation services;
• Good sense of humor 😊

We offer:

• Competitive monthly rate in USD;
• Business hours;
• Opportunity to work fully remotely;
• Greenhouse conditions for self-development;
• Inclusive international environment;
• Amazing team connectivity;
• Paid intensive training and trial period;
• Responsive management interested in your growth and long-lasting cooperation.

🦾 Ready to be part of an innovative team? Apply today and help shape the future of AI data solutions!

*We celebrate diversity and are proud to be an equal opportunity employer.

VIP Account + Retention Manager (Vegas)
 

Responsibilities:
Carrying out segmentation of the database and implementing remarketing strategies;
Compose and plan email newsletter campaigns;
Customers retention;
Ensuring all email campaigns comply with current email best practice in the industry;
Communication about promo events;
Promo plan preparation;
Preparing a technical task to designer and copywriter;
A/B Testing on various email campaigns to establish the most effective;
Tracking and reporting on email campaigns in order to guide improvements;
Analysis of current email marketing campaigns and making recommendations for improvement;
Analysis and monitoring of the main KPIs and CRM actions;
Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.

Requirements:
Customer-first mindset;
Analytical and strategic thinking skills;
Data-driven approach;
Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io (http://customer.io/), Optimove, Xtreme push);
Engagement;
Prior experience in retention roles (1+ years);
Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;
Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
Excellent written communication and copywriting skills in English;
Work experience with chatbots and AI would be highly appreciated;
Responsibility for running end-to-end projects as required.
 

We offer:
-The opportunity for remote work from anywhere in the world.
-A friendly atmosphere and people who love their work.
-Managers interested in team member development.
-20 working days of vacation, 5 days off, and sick leave compensation.

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

Format: Remote
Type: Full-time
Level: Middle

About Gravira Group

Gravira Group is a fast-growing international iGaming startup focused on Canada and Tier-1 markets. We have been on the market for 10 months, are showing strong performance, and are now scaling our affiliate operations.
As the business grows, we are separating commercial acquisition from operational ownership. That is why we are looking for an Account Manager/Affiliate Operations Manager who will take ownership of affiliate operations, partner data, reporting, and internal processes.

Role Overview

We are looking for a structured and detail-oriented Account Manager/Affiliate Operations Manager to keep the operational side of the Affiliate Department accurate, organized, and transparent.
This role is not focused on cold sales or active partner hunting. The main focus is partner data, NetHunt, Affilka, reporting, payments, statuses, documentation, and follow-up control.
The person in this role will work closely with the Head of Affiliate, Affiliate Sales Manager, Finance, Analytics, Risk, and Product/Marketing teams to make sure that all partner information is correctly documented, updated, and visible.

Key Responsibilities

• Maintain and update partner data in NetHunt CRM.
• Manage partner and deal information in Affilka.
• Enter, verify, and update affiliate data after partner negotiations.
• Keep partner statuses accurate and up to date.
• Own daily, weekly, and monthly affiliate reporting.
• Track payments, commissions, deal terms, and follow-ups.
• Reconcile data between NetHunt, Affilka, reports, and internal documentation.
• Monitor missing information, inconsistencies, and overdue actions.
• Support partner onboarding from the operational side.
• Control deadlines and prevent missed follow-ups or payment-related issues.

• Suggest improvements in workflows, reporting, data structure, and automation.

   

Requirements

• Product experience in the iGaming industry with Tier-1 products is very important.
• Experience in account management, affiliate operations, partner operations, CRM administration, support operations, data operations, or a similar role.
• Strong attention to detail and ability to work accurately with structured data.
• Experience with CRM systems (Affilka+), spreadsheets, reporting tools, or operational databases.
• Good Excel/Google Sheets a strong level.
• Ability to keep information organized and updated.
• Strong follow-up discipline.
• Analytical and process-driven mindset.
• Clear written and spoken communication.
• Ability to work with repetitive operational tasks without losing focus.

• English — B2 or higher.

   

What we offer

• Fully remote full-time role.
• Opportunity to join a growing iGaming startup focused on Canada and Tier-1 markets.
• Work in a company that has been on the market for 10 months and is now scaling.
• Direct impact on the structure and quality of affiliate operations.
• Opportunity to build clear processes, reporting, documentation, and automation.
• Close cooperation with Affiliate, Finance, Analytics, Risk, Product, and Marketing teams.
• A culture that values ownership, speed, accuracy, and transparency.
• Competitive fixed compensation with salary review after the probation period.

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager to join our team!
 

Responsibilities:

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
• Supporting client in integration process as a middlemen between client team and technical team;
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

• Proven experience in B2B customer support/account management/client success;
• Ability to have serious conversations around technical subject;
• Experience in working with partners from abroad;
• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
• Understanding of e-commerce and technical side of using payment cards;
• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
• Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
• Experience in using Postman.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Previous experience working for a FinTech company, supporting B2B customers
• Experience in onboarding clients for the "direct acquiring" product
• Proactive approach
• Good communication and self-management skills, result-oriented
• Advanced level of English proficiency, Fluency in Russian

Responsibilities

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration (client portfolio - up to 100 clients (active/passive))
• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience
• Keep the AM reporting up to date

Nice to have
Compliance certifications, Legal background

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.

• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We create solutions that put the client at the center of marketing. Marketing activities begin with an understanding of the client's needs and behavior, not with a product or campaign.

The platform brings together three key components:

rich historical, real, and forecast customer data, AI-controlled orchestration of the client's multi-channel paths, and statistically reliable assessment of the impact of each marketing action.

This allows you to create personalized, efficient, and measurable marketing that is truly customer-oriented.

Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, you’ll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. 

Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.

Responsibilities:

• Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
• Drive value realization – ensure clients are maximizing adoption of our platform and achieving measurable ROI.
• Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
• Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
• Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
• Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.

• Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

   

Requirements:

• Bachelor’s degree required; advanced degree a plus.
• 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
• Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
• Exceptional presentation, facilitation, and communication skills in English.
• Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
• Highly proactive, structured, and organized, with the ability to manage multiple priorities.
• Collaborative mindset and excellent interpersonal skills.
• Growth-oriented, curious, and comfortable driving change in dynamic environments.

What we offer:

• 100% remote from Ukraine;
• 20 working days’ vacation; 
• 10 paid sick leaves;
• public holidays;
• equipment;
• accountant helps with documents;
• many cool team activities.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a PSP Account Specialist to join our team!

Requirements:

- 2+ years on similar position;
- Strong communication, negotiation and interpersonal skills;
- Upper-Intermediate business oriented English, both written and oral;
- Proactive, result-driven approach;
- Ability to work in a high-pressure fast-growing global company;
- Readiness to travel (if needed)

Responsibilities:

- Day to day communications with payment providers;

- Negotiating with existing and potential providers on conditions, offers and terms;

- Resolving issues and handling queries connected to payments operational activity;

- Analysing and determining most efficient solutions for a particular geo or payment method;

- Supporting all stages of PSP onboarding: from intro to going live;

- Planning in accordance to business inquiries and subsequent reporting.

What are the conditions and bonuses?

- An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

- Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

- Laptop & all necessary equipment for work according to the ecosystem standards;

- Paid vacations, personal events days, days off;

- Paid sick leave;

- Medical insurance;

- Referral program enjoy cooperation with your colleagues and get the bonus;

- Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

- Sport benefit;

- Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

- Company events, team buildings. 

Payments Partnerships Manager (PSP / EMI / Acquiring | Merchant Onboarding)

On behalf of our client, an international fintech company specializing in high-risk and complex merchant segments, we are hiring a Payments Partnerships Manager to own both payment provider relationships and merchant onboarding execution.

This is a hands-on, execution-focused role.

We are looking for someone who has worked inside a PSP, EMI, acquirer, or payment institution, and understands how onboarding decisions are actually made,  including underwriting expectations, risk appetite, and approval mechanics.

If you know how to get merchants approved (not just submitted), this role is for you.

What You’ll Own:

• End-to-end merchant onboarding with PSPs, EMIs, acquirers, and banks — from first submission to final approval
• Direct communication with underwriting, risk, and compliance teams on the provider side
• Building and managing PSP / EMI / banking relationships across multiple jurisdictions
• Structuring and optimizing KYB packages, merchant profiles, and onboarding documentation
• Matching merchants with the right providers based on risk appetite, vertical, and geography
• Increasing approval rates by pre-qualifying and positioning merchants correctly
• Identifying and onboarding new payment partners (PSPs / EMIs / acquirers)
• Handling complex and high-risk cases (crypto, iGaming, fintech, etc.)
• Maintaining structured pipeline tracking via CRM and internal tools

Who This Role Is For:

We are specifically targeting candidates who have:

• Hands-on experience inside a PSP, EMI, acquirer, or payment institution
• Direct involvement in merchant onboarding, underwriting, or account approval processes
• Clear understanding of how providers assess:
  • merchant risk
  • business models
  • transaction flows
• Experience working with:
  • acquiring setups, MIDs, payment flows
  • SEPA / SWIFT environments
• Ability to manage multiple onboarding cases simultaneously with strong attention to detail
• Confidence communicating with both:
  • merchants (clients)
  • internal teams on the provider side (risk / compliance / underwriting)

 Strong Advantage:

• Experience with high-risk verticals (crypto, iGaming, forex, nutra, etc.)
• Background in merchant underwriting / risk / onboarding teams
• Existing network of PSPs, EMIs, acquirers, or banking partners
• Familiarity with AML/KYC in a payments context (not pure compliance roles)
• Experience in payment consulting, merchant advisory, or onboarding operations

What You’ll Get:

• 100% remote setup
• Exposure to complex, cross-border payment ecosystems
• Direct work with international PSPs, EMIs, and banking partners
• Real ownership over onboarding strategy and partner relationships
• Clear path toward Head of Payments / Partnerships
• Competitive, performance-driven compensation

Наш клієнт міжнародна онлайн-геймінг компанія, яка створює захопливий користувацький досвід та інноваційні ігрові продукти для глобальної аудиторії.
 

Ідеально для тих, хто прагне:

• Будувати та розвивати довгострокові відносини з VIP-клієнтами;
• Працювати з VIP-клієнтською базою та сприяти зростанню її активності;
• Забезпечувати персоналізований і якісний клієнтський досвід;
• Впливати на залученість, утримання, лояльність та активність клієнтів;
• Розуміти поведінку гравців і знаходити можливості для зростання;
• Працювати з клієнтськими інсайтами для покращення VIP-досвіду;
• Взаємодіяти з кросфункціональними командами в динамічному iGaming-середовищі;
• Долучатися до розвитку бізнесу та запуску нових ринків.
   

Досвід, який стане твоєю перевагою:

• 2 роки досвіду в Account Management, VIP Management, Customer Success, Retention, Sales або схожих клієнтських ролях;
• Досвід в iGaming або розуміння клієнтського retention, lifecycle management та поведінки VIP-гравців;
• Вміння одночасно вести кількох VIP-клієнтів, працювати з даними клієнтської активності та діяти на основі інсайтів;
• Англійська на рівні Upper-Intermediate або вище та вільне володіння українською.
   

Ми цінуємо:

• Клієнтоорієнтованість і вміння будувати довіру з клієнтами;
• Сильні комунікаційні, переговорні та relationship-building навички;
• Проактивність, самостійність і фокус на результат;
• Відповідальність та ownership у роботі з клієнтами;
• Емоційну стійкість і здатність залишатися спокійним у нестандартних ситуаціях;
• Гнучкість і готовність працювати в динамічному середовищі, зокрема реагувати на термінові запити VIP-клієнтів поза стандартним графіком, коли це необхідно.
   

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:
 

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.
 

Perfect for those who aim to:

• Build and develop long-term relationships with VIP clients;
• Manage and grow a portfolio of high-value users;
• Deliver a personalised, high-touch client experience;
• Drive client engagement, retention, loyalty, and activity;
• Understand player behaviour and identify opportunities for growth;
• Work with client insights to improve the VIP experience;
• Collaborate with cross-functional teams in a dynamic iGaming environment;
• Contribute to business expansion and the development of new markets.
   

Experience you’ll need to bring:

• 2 years of experience in Account Management, VIP Management, Customer Success, Retention, Sales, or similar roles;
• Experience in iGaming or understanding of client retention, lifecycle management, and VIP player behaviour;
• Ability to manage several VIP clients simultaneously, work with client activity data, and act on insights;
• Upper-Intermediate or higher English level and fluent Ukrainian.
   

It’s a perfect match if you have those personal features:

• Customer-centric mindset and ability to build trust with clients;
• Strong communication, negotiation, and relationship-building skills;
• Proactive, self-driven, and results-oriented approach;
• Strong sense of ownership and responsibility;
• Emotional intelligence, resilience, and ability to stay calm in non-standard situations;
• Flexibility and readiness to work in a dynamic environment, including occasional urgent client requests outside standard working hours.
   

Apply, and let your growth journey begin.

Farsight Vision develops AI-powered geospatial intelligence solutions for defence and security operations. The platform transforms raw aerial and sensor data into real-time 3D environments, actionable analytics, and AI-assisted operational scenarios, enabling enhanced situational awareness, mission planning, and faster decision-making for both human operators and autonomous systems. We operate at the intersection of geospatial data, computer vision, and defense operations – and if that interests you, read on.

We are looking for an Account Manager to own the full relationship between our product and the military units that use it – from the first inbound request to years of renewed, expanding use. This is not a role for someone who manages accounts from a spreadsheet. You will be in the field, in command posts, building the kind of trust that gets a unit to actually pick up the phone when something's wrong instead of quietly churning.

Requirements:

- 2+ years in Account Management, Customer Success, or Client Relations (flexible for less, if you have real cases and strong motivation to make up for it).
- Solid understanding of the B2B sales and client-success cycle: lead, demo, contract, onboarding, renewal.
- Strong written and verbal communication – able to explain complex things simply and, just as important, able to listen.
- Proactive by default: you see what needs to happen and do it, without being told twice.
- Able to run multiple accounts and competing priorities at once without letting quality slip.
- Willing to travel across Ukraine and work outside standard hours when the situation calls for it – if motivation to support the Defense Forces is real, it shows up here, not just in the interview
- Basic working experience with CRM tools, commercial proposals, and contracts

Responsibilities:

- Own the full client lifecycle for assigned units: inbound request → product demo → contract signed → onboarding → active use → expanded use → license renewal
- Visit assigned units in the field one to two times a month, building direct relationships with the people who actually use the product, not just the people who signed for it
- Own account health end-to-end – track engagement, catch risk signals early, and escalate before a renewal is in danger, not after
- Draft commercial proposals and contracts, and keep account documentation current in the CRM
- Run onboarding for new units and train users hands-on until the product is actually part of how they work
- Turn field feedback into structured input for product and R&D – conclusions, not raw complaints, so the same lesson doesn't get relearned from scratch every quarter
- Represent Farsight Vision at defense-tech events and industry gatherings

Would be a plus:

- Experience with technical or complex B2B products
- Experience in defense/miltech
- Understanding of the structure of Ukraine's Defense Forces, or prior experience working with military units or volunteer organizations
- Experience with defense-tech procurement, export controls, or military testing/certification processes
- English is not a hard requirement for this role, though comfort reading internal materials in English is a plus

Security Eligibility
Our products are actively used by the Armed Forces in live operations. As an Estonian-Ukrainian defence technology company handling sensitive operational data, we have a responsibility – legal, ethical, and practical – to ensure the integrity of everyone on our team.

All candidates must be able to confirm the following:
- Neither you nor your close relatives (parents, spouse, siblings, children) reside in Russia, Belarus, or temporarily occupied Ukrainian territories
- You have no regular personal, financial, business, or professional contact with individuals in those territories
- You consent to a deeper security verification if the process advances to later stages
If any of the above criteria are not met, please do not proceed with your application


Why Farsight Vision
We are a startup operating under real-world conditions – our product is in active deployment, and the pace reflects that. This role runs on judgment, not a script-only: you will often walk into a unit with limited context and have to figure out, on the spot, what they actually need – common sense and comfort with ambiguity matter more here than process. We do not have room for people who treat a stalled account as someone else's problem to escalate and forget: we are looking for someone who owns the outcome and finds the solution.
Flexible working hours. Paid vacation and sick leave. Direct access to founders and leadership.

 

We are looking for a Head of Account Management to lead our Account Management function, driving long-term partner success and sustainable business growth. In this role, you will own the entire client lifecycle, optimize account management processes, strengthen strategic partnerships,  and shaping a team committed to delivering high-quality service to our partners.

Responsibilities:

• Build, develop, and scale the Account Management department;
• Hire, mentor, and manage the Account Management team, ensuring high performance and professional growth;
• Own relationships with key partners, including operators, aggregators, and platform providers;
• Develop and optimize client management processes to improve operational efficiency and service quality;
• Drive revenue growth through upselling, cross-selling, and long-term partnership development;
• Collaborate closely with Sales, Product, Integration, Support, and Finance teams to ensure seamless partner experience;
• Monitor client satisfaction, service quality, and team performance against KPIs;

• Contribute to improving the company's brand reputation and overall customer experience.

   

Requirements:

• Experience in Senior Account Management, Partnerships, or other client-facing roles within the iGaming industry;
• A track record of building and improving Account Management teams and processes;
• Deep understanding of the iGaming ecosystem, including operators, aggregators and  platforms;
• Strong commercial and negotiation skills;
• Data-driven mindset (Tableau, Power BI);
• Solid understanding of key iGaming metrics, including GGR, NGR, LTV, and retention;

• English proficiency at Upper-Intermediate (B2) level or higher.

   

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;

• Comfortable and easy management, no tyranny.

   

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage