Jobs Account Manager

✨ Join Win Media as a VIP Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our VIP team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated VIP Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our VIP players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with VIP players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 

As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 

Key Responsibilities
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

Your regular tasks 

• Provide strategic leadership and daily oversight to the Key Account Management (KAM) team, driving operational excellence, client satisfaction, and revenue growth
• Maintain, update, and enforce SOPs, guidelines, and manuals for the KAM department; conduct regular reviews to ensure alignment with evolving regulatory and business requirements
• Continuously assess and enhance KPIs and SLAs to ensure they reflect the company’s current strategic objectives and client expectations
• Oversee and conduct regular Quality Assurance (QA) assessments to ensure high standards in service delivery, account performance, and client engagement
• Identify operational inefficiencies and proactively implement cross-functional solutions that streamline workflows, improve service levels, and enhance the end-to-end client experience
• Manage team performance through targeted coaching, structured feedback, and development planning; address underperformance through corrective actions and timely offboarding where necessary
• Promote a culture of continuous professional development by deepening the team’s expertise in product functionality, payment systems, compliance requirements, and industry trends
• Foster a high-performance, accountable culture within the team by reinforcing professionalism, work ethic, and motivation at all levels
• Cultivate and maintain strong relationships with PayDo’s key clients, acting as a strategic partner by regularly gathering client feedback and translating insights into actionable improvements across products and services
• Identify opportunities to increase profitability by initiating, championing, and overseeing the delivery of key client-driven features and solutions that drive long-term value

Skills & expectations

• Proven track record of at least 2 years in a managerial role, with direct supervision of a team of 3 or more individuals
• Minimum of 4 years of experience in the Fintech industry, either as a consultant in Fintech consulting company, in-house payments manager in high-risk verticals (iGaming, Crypto, Forex, etc), account manager/sales agent, or customer support representative within a financial institution (EMI, Bank, or PSP) or similar
• Strong understanding of payment infrastructures, including payment schemes, card schemes and alternative payment methods
• Strong understanding of the specifics of KYB onboarding process, preferably with an EU/CA-based EMI or PSP
• In-depth knowledge of the fintech landscape, including key competitors and current market trends
• Solid understanding of the company’s target industries, with hands-on experience working across high-risk and low-to-medium risk sectors
• Demonstrated leadership and team management capabilities, with a history of building and leading high-performing teams
• Outstanding communication, negotiation, and interpersonal skills, with a client-centric approach
• Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment
• Fluent level of English skills, Fluent Ukrainian or Russian language 
• Experience working with cryptocurrencies would be a plus
• Experience of working with PIS/AIS payment flows would be a plus

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
• Paid Sick Leave – available to cover medical needs and emergencies.
• Public Holidays tailored to your country’s calendar.
• Flexible Payout Options – PE accounts or popular e-wallets.

We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Regular tasks 
Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration

• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience
• Keep the AM reporting up to date
  
  Skills & Requirements
  Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Basic Knowledge of Fintech
• Experience in onboarding clients for the "direct acquiring" product
• Proactive approach
• Good communication and self-management skills, result-oriented
• Upper-Intermediate/ Advanced level of English proficiency, Fluency in Ukrainian/ Russian
  
  We work in a result-driven culture. You will fit in if you:
  Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.
  
  What we offer:
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
• Paid Sick Leave – available to cover medical needs and emergencies.
• Public Holidays tailored to your country's calendar.

• Flexible Payout Options – PE accounts or popular e-wallets.
   

  Our Hiring Process: 

  -Application Screening Interview Stages (2-3 weeks) 

  -Prescreening Call with recruiter (40 min)

  -HR Interview (40 min) 

  -Technical Interview (60 min) 

  -Job Offer & Background Check

Welcome to King Group - a place where the best people from the IT and gambling industries meet to do amazing things at the same time. We operate numerous projects in the iGaming sector in the markets of Ukraine, Europe and the USA, invest in venture startups, promising ideas and people. We are looking for Account Manager to join rapidly expanding sales team in our game development studio of KinGroup holding. Working with us, you will have complete freedom of action, as well as working with Tier-1 GEO with 300+ million people.

Key Responsibilities:

• Building long-term relationships with Affiliate partners and their development;
• Set up new partner relations to enhance company business;
• Negotiating deals and cooperation terms, preparing quotes & agreements;
• Evaluating and analysing  partners performance to direct further cooperation within the company strategy;

• Establishing rapport and long-term relationships.

   

What are we looking for:

• Work experience in a similar position from 3 years;
• Ability to work with large amounts of data;
• Ability to work in multitasking mode;
• Entrepreneurial attitude and growth mindset;
• Result oriented and able to act and communicate proactively;
• Excellent communication and interpersonal skills, both oral and written;
• English level upper-intermediate or higher.

What We Offer:

• Opportunity to work in a rapidly growing industry with cutting-edge technologies;
• A collaborative and innovative work environment;
• Professional development and career growth opportunities.

You would love working with us, because we:
Take employees healthcare seriously:

• Medical insurance;
• Compensation for sick leaves and paid vacation;
• 50-75% of the healthy lifestyle payment.

We inspire thanks to:

• A friendly team of like-minded colleagues who are always ready to help and support in the most difficult times;
• Absence of bureaucracy;
• Opportunities for professional and career growth.

We create comfortable workspace thanks to:

• Effective organization of the work process and quick decision-making;
• Office format work with the possibility to work 1 day a week remotely: we have a new modern work space with uninterrupted Internet and charging stations, as well as a stylish terrace, resting area where you can distract yourself by playing PS5, table football, darts or just relax in massage chair;
• Convenient location of the office within walking distance of metro - Lybidska or metro Zvirynetska;
• Compensation for corporate lunches.

Do you want to grow with us? Do you have the desire to take an active part in improving and building processes? Send your resume and let's get to know each other ;)


 

We are looking for a communicative and proactive Account Manager to help maintain and develop relationships with the company’s clients.
The main goal is to retain and grow the client portfolio, increase customer satisfaction, and identify opportunities for upselling and expanding cooperation.

You will work with existing accounts together with Project Managers and company leadership to ensure high-quality service, consistent communication, and long-term client relationships.
 

Your main responsibilities:

• Support clients and help them develop their projects.
• Identify new opportunities for upsell / cross-sell and business expansion.
• Monitor customer satisfaction, collect feedback, and initiate improvements.
• Track contract deadlines and proactively initiate renewals.
• Facilitate communication between clients and internal teams, helping to resolve issues quickly.
• Conduct onboarding for new clients and guide them through the first stages of cooperation.
• Build trusting, long-term relationships with clients.
• Maintain a positive company image, collect testimonials and referrals.
   

What will help you succeed:

• 3+ years of experience as an Account Manager or Customer Success Manager.
• Experience working with international B2B clients in IT.
• Ability to identify and effectively leverage upsell and cross-sell opportunities.
• Strong relationship-building skills and ability to grow client partnerships.
• Ability to explain technical concepts to non-technical clients.
• Excellent communication, presentation, and conflict resolution skills.
• Strong organizational skills, responsibility, and a results-oriented mindset.
• Understanding of the software development process.
• English level: Upper-Intermediate or higher.
   

Will be a plus:

• Experience managing a team or handling large accounts.

Our benefits:

• Flexible schedule with the ability to work remotely.
• Optimal social package.
• Full financial and legal support.
• Paid vacation and sick leaves.
• Professional and Personal Growth.
• Work with a team of professionals, C-level and the latest technologies.
• Individual development plan.

• Mentorship and guidance.

   

Hiring process:

• Іntro call with a recruiter.
• Interview with HRD.
• Interview with CEO.
• Оffer.

We’re Hiring: Quality Control Manager

Our mission: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. We are looking for QC manager for reviewing and analyzing the performance of Sales managers.

What You’ll Do:

• Assessing the quality of customer service based on existing metrics for phone calls, chat communication, WhatsApp, and email;
• Providing feedback on the performance of Sales Managers in the form of reports;
• Reviewing and analyzing customer complaints;
• Participating in the development, improvement, and implementation of a quality control system, creating standards and regulations, and ensuring compliance with them.

What’s important for us:
 • Experience in customer support within the VIP segment;
 • Knowledge of English B2 level;
 • Interest in customer service and support;
 • Attention to detail, responsibility, and punctuality;
 • Understanding the principles of customer orientation and service;
 • Skills in handling negative emotions and conflict management;
 • Willingness to work a flexible schedule.

Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

We are looking for an experienced VIP Manager to work with premium players in an online casino.
 

Responsibilities:
• Manage and grow the VIP client portfolio.
• Provide personal support and high-level service to VIP players.
• Analyze user behavior and prepare personalized offers.
• Coordinate with payments, risk, and CRM teams.
• Participate in creating VIP campaigns, bonus programs, and special promotions.
 

Requirements:
• Experience in the iGaming industry (VIP, Support, CRM, Retention).
• English C1, both written and spoken.
• Understanding of player behavior analytics and segmentation.
• Strong communication skills, customer focus, ability to work under pressure.
 

Work schedule:
• 5/2
• Shift 1: 08:00–16:00
• Shift 2: 16:00–00:00
• Shift 3: 00:00–08:00
 

We offer:
• Work in an international team.
• Remote work.
• Competitive salary and performance bonuses.
• Opportunities for professional growth.
• Paid vacation and sick leave.

We’re looking for an experienced Amazon operator to own the growth of a set of products on Amazon while also taking responsibility for Amazon Account Health. You’ll combine a sales-driven mindset with attention to detail, ensuring both growth and compliance.

The ideal candidate is highly self-motivated, results-driven, and capable of managing multiple projects simultaneously in a fast-paced, dynamic environment. Must have experience in growing products on Amazon. 

This role is about managing product growth and account health, not people. You’ll be accountable for growing your products and ensuring that all listings remain live and active.

What You’ll Do

• Own a set of products end-to-end: listings, keywords, reviews, copy, images, attributes.
• Optimise listings for conversion and compliance using data insights.
• Analyse performance daily and act quickly to drive sales and profit.
• Monitor the Account Health dashboard, track and resolve cases, and escalate issues when needed.
• Review customer complaints for trends and flag risks early.
• Keep listings aligned with Amazon’s evolving requirements.
• Collaborate with designers on high-impact visuals.

What We’re Looking For

• Fast, hungry problem-solver with a never-settle mindset
• Sales-driven thinker: always asking “What more can we do to grow?”
• Comfortable with data analysis and spotting trends.
• High attention to detail to keep listings accurate and compliant
• Experience with Amazon Seller Central (listings, cases, account health).
• Critical thinker who takes ownership, not just tasks.
• Strong communication skills in English.

Why This Role Matters

You’ll have direct ownership of product growth, while safeguarding one of the most critical areas of the business: Account Health. This is a chance to combine commercial impact with operational excellence.

What You’ll Get

• Competitive base salary plus a bonus directly tied to the sales you deliver
• Full-time, remote role with flexible hours (within CET timezone)
• 30 paid days off each year to recharge and stay sharp
• Paid parental leave for when family comes first
• Anniversary and birthday bonuses to celebrate you
• Fun social activities to keep the team connected
• Free access to all of our supplements
• Charity Match Program: we double your impact by matching your donations
• Plenty of opportunities to grow personally and professionally

About Vimerson Health

We are a 100% remote and happiness-led company that encourages self-empowerment and forward-thinking.

In just 10 short years since our inception, Vimerson Health has sold more than 9 million bottles of supplements, and we are continuing to grow and expand. Our global team spans 12 countries, bringing knowledge and expertise from all over the world. We’re growing FAST. There's a lot of opportunity to contribute to something special here. Join us!

Vimerson Health Core Company Values

• Growth Mindset: We embrace learning, innovation, and new challenges. We push boundaries, set ambitious goals, and work smarter to achieve them.
• Do What You Love: We are passionate about our work, making us happier and more fulfilled.
• Open & Honest: We value honest, constructive feedback and engage in healthy conflict for the company’s greater good.
• Accountable: We take ownership of our responsibilities and deliver on our promises.
• Critical Thinking: We make logical, fact-based decisions.
• Team Player: We care about, support, and respect each other to reach our shared goals.

How to Apply

We don’t want CVs or generic cover letters. If you’re serious about growth and detail-obsessed about keeping Amazon accounts healthy, prove it. Complete the 3-part challenge below. Applications without this will not be considered.

Your Challenge

1. Sales Obsession Proof

In one sentence, share the biggest sales growth you’ve personally driven on Amazon. Include the numbers.

2. Critical Thinking Test

Choose any of our Amazon listings you think is underperforming. In under 200 words, explain:

• The biggest issue holding back sales
• The fastest change you’d make to drive results
• One potential Account Health or compliance risk you’d watch for

3. Fast Action Mindset

Imagine you take ownership of a product with a 4.3★ rating, declining sales, and a new Account Health flag. What are the first 3 actions you’d take in your first 30 days? Keep it short, direct, and actionable.

Submission Instructions

Put “Amazon Product Growth + Account Health” in the subject line of your application.

Send your CV together with your answers directly to recruiter or attach it as a one-page PDF.

We are looking for an Account Manager to strengthen our presence in the LatAm region and drive strategic partnerships forward. You will be joining a stable, fast-growing product with a proven business model and real value for users. The team is compact and highly skilled, your ideas and decisions will directly impact the business from day one. We maintain a flat structure with direct communication, minimal bureaucracy, and no micromanagement. This is an environment where ownership is encouraged, initiatives are supported, and improvements are implemented fast

About the company: United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

In this role, you will

• Resolve partner issues quickly and maintain high satisfaction
• Build and maintain long-term relationships with partners
• Drive partner performance through data-driven and actionable feedback
• Create and recommend operational best practices for partners
• Negotiate with partners on terms, conditions, and rates
• Create KPIs to manage partners’ efficiency and quality growth
• Gather feedback from partners and users to generate ideas for new products and features

It’s all about you

• Experience in Account Management or a related field
• Upper-Intermediate level of Spanish and English
• Strong communication, negotiation, and presentation skills
• Knowledge of product and business metrics to measure project success
• Data-driven mindset

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Online yoga with an instructor certified by the Ukrainian Federation of Yoga
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview 
• Test task 
• Reference check
• Offer

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 09:00/10:00 to 17:00/18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are seeking a strong Key Account Manager with a solid fintech background who will manage and grow relationships with key enterprise clients, ensuring long-term partnership and revenue growth 💼📈

 Your Responsibilities

🤝 Support clients through the full onboarding cycle, ensuring a smooth and successful start
📊 Build and maintain strategic relationships with enterprise customers
💬 Foster long-term partnerships based on trust, transparency, and mutual respect
💡 Identify upsell & cross-sell opportunities within existing accounts
🔄 Conduct regular business reviews to align with clients’ evolving needs
🎯 Present value propositions clearly and handle objections effectively
📝 Negotiate and close complex B2B deals with senior decision-makers
📈 Monitor KPIs, growth metrics, satisfaction levels, and risks
🤝 Collaborate with IT, Compliance, Payments, Finance, and Settings teams to ensure seamless client experience
🚨 Monitor client activity and proactively address any unusual changes
📑 Prepare monthly reports on KPIs and assigned tasks
📚 Assist with Confluence articles and updates upon request
👩‍🏫 Mentor newcomers, conduct shadow sessions and trainings after probation
🗣 Gather client feedback and convert it into actionable insights
🌍 Share industry trends and market insights within the team
⚖️ Maintain high standards of ethics and professionalism

 Skills & Requirements

✅ 2+ years of experience as Key Account Manager (B2B) / Payment Manager
✅ Strong understanding of FinTech & payment ecosystems
✅ Experience with merchant account onboarding
✅ Excellent communication & self-management skills
 English – Upper-Intermediate / Advanced
 Ukrainian/Russian – fluent

Nice to Have

➕ Compliance certifications
➕ Legal background

Hiring Process
📞 Prescreening Call with Recruiter (40 min)
🧠 Technical Interview (60 min)
🎯 Job Offer & Background Check

Who are we?

Fuel is on a mission to unlock billions of dollars in GDP by helping SMBs make better financial decisions every day. We manage over $500M in customer P&Ls through our FP&A platform, combining AI with hands-on CFO expertise to deliver enterprise-grade finance - without the enterprise price tag or complexity.

fuelfinance.me

instagram.com/fuelfinance

youtu.be/eI5VH2Ks9o4

Who are we searching for?

We’re looking for a Customer Success Manager who treats customers’ businesses like their own. Someone who takes ownership of retention, account health, and builds trust through consistency, clarity, and results. You’ll work closely with founders and finance leaders to turn Fuel into customer’s long-term partner.

Team & collaboration: you’ll be part of the FP&A team and work closely with Finance, Sales, and Operations to ensure customers get consistent, high-quality outcomes.

What are your responsibilities?

• Own a portfolio of SMB customers and take full responsibility for their long-term success with Fuel.
• Build strong, trusted relationships with founders and senior stakeholders.
• Ensure customers clearly see the business value Fuel delivers.
• Lead Quarterly Business Reviews (QBRs) with founders and C-level stakeholders.
• Own retention, churn prevention, upsell, and cross-sell opportunities.
• Proactively identify risks and handle escalations or difficult client situations.
• Collect customer feedback and turn it into actionable insights for product and process improvements.

What are the preferred requirements for the role?

Must-have:

• 3+ years of experience in Customer Success or Account Management in B2B SaaS or Services.
• English C1.
• Proven ownership of retention, churn prevention, and expansion.
• Experience leading QBRs with founders or C-level stakeholders.
• Experience working with SMBs in the $1–10M ARR range.
• Strong communication skills.
• Practical experience with the upsells, scope changes, and renewals.
• Ownership mentality: taking responsibility for outcomes.
• Ability to stay calm and structured in difficult or high-pressure client situations.

Nice-to-have:

• Strong understanding of financial performance (P&L, margins, unit economics).
• Experience working closely with product teams and influencing roadmap decisions.
• Background in fintech or SaaS.
• Previous people management experience or strong mentoring skills.

Reporting structure

Report to the Head of FP&A.

Recruitment process:

• Recruiter interview
• Test task
• Technical interview with the Head of FP&A
• Culture fit interview with the VP of Operations

Why work with us?

• Real ownership. You’ll own customer outcomes, retention, and expansion.
• Direct impact. Your work directly affects revenue, product direction, and long-term growth.
• Strong learning curve. Deep exposure to SaaS finance, SMB operations, and executive-level communication.
• High standards. Clear expectations and honest feedback.
• Meaningful product. We help real businesses survive and grow by making better financial decisions.
• Flexibility & trust. Flexible schedule, 18 paid vacation days, 10 paid sick days.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We’re on the hunt for a dynamic Customer Success Manager to join our Delivery Organization, supporting Cloud solutions across the EMEA and CEE regions. The ideal candidate is a highly motivated, customer-centric professional who builds trusted relationships, drives adoption and value realization, and ensures customers achieve their desired outcomes. This role partners closely with Delivery, Solution Engineering, and Sales to maintain alignment, manage expectations, and provide a seamless customer experience throughout onboarding, implementation, and ongoing success.

Requirements:

• At least B2 level in English;
• Ability to build trust, credibility, and long-term partnerships with Customers at multiple levels.
• Strong written and verbal communication with the ability to engage stakeholders from end users to executives
• Аbility to work effectively with Sales, Delivery, Support, and Product teams
• Proactive identification of risks and ability to manage issues before they impact customer satisfaction
• Proven experience in Customer Success, Account Management, or a customer-facing role within a cloud or technology environment
• Demonstrated ability to manage customer relationships end-to-end, from onboarding through renewal

Responsibilities:

• Serve as the primary point of contact for customers, managing communication, expectations, and engagement cadence.
• Track engagement, health, and outcomes using CRM and Customer Success tools.
• Conduct regular check-ins, reviews, and QBRs/EBRs to align on outcomes, progress, and future priorities.
• Manage escalations and complex issues, coordinating with Delivery, Support, and Product teams to resolution
• Own and manage customer relationships throughout the full lifecycle, from onboarding and implementation through renewal and growth.
• Drive customer adoption and value realization by aligning solutions to customer goals and success criteria

Would be a plus:

• Develop and execute customer success plans, including goals, milestones, and KPIs.
• Ability to Act as the voice of the customer internally, sharing feedback, insights, and trends to influence product and service improvements
• Familiarity with cloud platforms or ecosystems (e.g. Google, Cloudflare, Atlassian, Asana, Zendesk,)
• Having previous experience with CLient QBRs, NPS and/or other similar campaigns.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

Hello!

We are Boosta — a holding IT company that creates, scales, and invests in digital businesses with global potential.

• Founded in 2014
• 600+ professionals
• Hundreds of thousands of users worldwide

Boosta’s portfolio includes a wide range of successful IT products, as well as projects focused on performance marketing.

The product is a fast-growing live-streaming platform that connects creators and viewers from all over the world through meaningful conversations and authentic entertainment.

Right now, we’re looking for an Account Manager who will become the main link between the platform and our partners. You’ll help our partners and creators grow their metrics, solve challenges, and celebrate wins together.

What is our Account Manager going to work with?

• Building and maintaining long-term relationships with partners and creators.
• Supporting partners in reaching their KPIs (online time, retention, conversion rate, etc.).
• Monitoring daily performance metrics and identifying opportunities for growth.
• Providing onboarding and continuous support to agencies and creators.
• Collecting feedback, analyzing challenges, and suggesting improvements to enhance partner satisfaction and results.

What skills and experience does our Account Manager have?

• Spanish — Advanced; English — Upper-Intermediate or advanced.
• Experience managing the supply side (agencies, creators, or similar) in social discovery, entertainment, or affiliate industries.
• Strong communication and negotiation skills.
• Hands-on experience with CRM systems, Google Sheets, and other management tools.
• Organized, detail-oriented, and able to handle multiple tasks at once.
   

Your journey with us:

• Step 1: Pre-screening.
• Step 2: Interview.
• Step 3: Reference check.
• Step 4: Job Offer!
   

Why is it so great to be a part of Boosta?

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.