Jobs Account Manager

We’re looking for someone who enjoys bringing order to detailed client requests. In this role, you’ll guide each file through a defined process: establish what information is needed, make sure the paperwork is correct, and keep the case moving until it is closed.

Much of the working day involves forms, records, follow-ups, and deadlines. You’ll also communicate with clients and the people handling different stages of their requests. Training on the company’s Irish services and procedures is provided.
 

Requirements

Two or more years in a position where processing client files and paperwork was a regular part of the job.
First-hand experience obtaining, preparing, checking, or submitting documents on behalf of clients.
Experience handling sensitive personal, identity, financial, or business details.
Ability to keep several requests progressing at the same time without losing track of outstanding actions.
Advanced English (C1) for clear written correspondence and conversations.
Working knowledge of a CRM or a system used to track client cases.
A careful approach to data entry, form completion, and checking information for errors.
Strong time management, consistent follow-through, and clear communication with clients.
Willingness to work within established processes, meet performance goals, and take on routine administrative work.
Interest in building a long-term career with the company.
 

Responsibilities

Oversee each assigned file from the first client contact through its final steps.
Determine which details and supporting papers are needed, then obtain them from the client.
Review submitted materials, flag discrepancies, and follow up on anything incomplete.
Enter information into forms and check submissions before they move forward.
Keep the CRM current with case notes, correspondence, progress, and upcoming actions.
Monitor due dates and make sure open items receive timely follow-up.
Work with colleagues and outside providers on incorporation, bookkeeping and accounting, tax, or compliance matters.
Tell clients what is happening with their requests and what they need to do next.
Draft quotes, proposals, and other documents sent to clients.
Help resolve issues within company procedures and introduce other relevant services when appropriate.
 

Would be a plus

Experience with Irish or other corporate service providers; business registration; identity and business verification; AML processes; legal, tax, or accounting administration; official registries; banking or insurance operations; immigration or property files. Experience serving international business clients, recommending related professional services, or speaking German, Spanish, Chinese, French, or Italian is also welcome.
 

Work conditions

€1,100–€1,300 gross per month. A higher rate can be discussed with applicants whose background closely matches corporate services or compliance.
Quarterly incentive tied to results from relevant additional service recommendations.
Full-time remote work on an independent contractor basis, intended as a long-term position.
20 paid days off, rising to 30 after the first year.
Up to €500 a year for professional development after six months.
Initial training, support from experienced team members, and room to grow in an international company.

We are looking for a proactive and client-oriented Client / Account Manager who will become the first point of contact for clients of our online banking/payment system and take full ownership of the onboarding journey — from initial inquiry to account activation.

This role is ideal for someone who is responsive, organized, and focused on delivering results.

Key Responsibilities:

Handle incoming client requests (account opening, payment solutions)
Consult clients and help them choose the most suitable solutions
Guide clients through the entire onboarding process
Communicate with banks, payment providers, and internal teams
Maintain CRM records and track application statuses
Work with LinkedIn: respond to inquiries and build relationships with potential clients
Convert leads into active clients and ensure successful onboarding

What We’re Looking For:

Experience in client-facing roles (account management, sales, onboarding)
Strong communication skills and a customer-oriented mindset
Ability to work efficiently in a fast-paced environment
Experience in fintech, banking, or payments is a strong advantage
Self-driven, responsible, and well-organized

Languages:

Ukrainian — fluent
English — Upper-Intermediate or higher

What We Offer:

Opportunity to work in an international payment system
Consistent flow of inbound leads + ability to influence your results
Dynamic, fast-moving environment with minimal bureaucracy
Competitive compensation

 

Who we are:

Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:
We are seeking an Account and Content Manager with strong initiative, negotiation, and communication skills to serve as the primary point of contact and build long-term relationships with clients (platforms) and partners (game providers).

Responsibilities:

• Help clients and partners through email, online presentations, screen-share 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Keeping current clients satisfied and delivering exceptional service on a day-to-day basis
• Monitor and analyze ongoing process
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Liaise between the clients and internal teams

   

Requirements:

• Exceptional negotiation communication skills 
• iGaming experience is a must 
• Proficient in English at both written and spoken
• Industry experience in slot games is a plus
• Experience as an account manager, sales representative, or business development manager in a gambling or tech company.
• Strong attention to detail and teamwork skills.

• Ability to meet deadlines in a fast-paced environment.

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer..

Screening questions:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Сan you share examples from your portfolio that showcase your account management-related skills, particularly for gambling tech? 
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)
4. What is your notice period and how soon can you join us?

IT Outstaffing / Outsourcing
 

Digis is looking for an experienced Account Manager to manage existing client relationships, coordinate cooperation between clients and internal teams, and drive account growth.

Most of our cooperation is based on the IT outstaffing model, although we also work with projects developed from scratch.
 

Requirements

• 5+ years of relevant experience in IT
• At least 1 recent year as an Account Manager in an IT outsourcing/outstaffing company
• Experience managing multiple client accounts simultaneously
• Upper-Intermediate English or higher
• Strong communication, ownership, problem-solving, and relationship-building skills
• Experience working directly with developers and participating in hiring for existing clients
• Ability to independently manage priorities, follow-ups, and deadlines
   

Responsibilities

• Act as the main point of contact for assigned clients
• Build strong client relationships, gather feedback, identify risks, and resolve cooperation issues
• Coordinate communication between clients, developers, recruitment, finance, and management
• Maintain regular communication with developers regarding project status, workload, and challenges
• Identify upsell and account growth opportunities
• Coordinate hiring for existing clients: clarify requirements, open vacancies, monitor recruitment progress, and organize client interviews
• Manage operational matters including vacations, sick leaves, time logs, reporting, billing, invoices, and payment follow-ups
   

Team & Work Setup

• Team: 5 Account Managers + Account Management Team Lead + CEO
• Around 10–15 accounts per Account Manager
• Average client team size: approximately 3 developers
• Working schedule: approximately 10:00–19:00 CET
• Tools: Google Workspace, HubSpot, Notion
   

Benefits

• Competitive fixed salary + bonuses for upsells
• 20 paid vacation days per year
• 5 paid sick days per year
• Company-provided laptop and monitor
• Regular performance and salary reviews
• Long-term cooperation and direct involvement in client and business growth

We are looking for a Head of Account Management to lead our Account Management function, driving long-term partner success and sustainable business growth. In this role, you will own the entire client lifecycle, optimize account management processes, strengthen strategic partnerships,  and shaping a team committed to delivering high-quality service to our partners.

Responsibilities:

• Build, develop, and scale the Account Management department;
• Hire, mentor, and manage the Account Management team, ensuring high performance and professional growth;
• Own relationships with key partners, including operators, aggregators, and platform providers;
• Develop and optimize client management processes to improve operational efficiency and service quality;
• Drive revenue growth through upselling, cross-selling, and long-term partnership development;
• Collaborate closely with Sales, Product, Integration, Support, and Finance teams to ensure seamless partner experience;
• Monitor client satisfaction, service quality, and team performance against KPIs;

• Contribute to improving the company's brand reputation and overall customer experience.

   

Requirements:

• Experience in Senior Account Management, Partnerships, or other client-facing roles within the iGaming industry;
• A track record of building and improving Account Management teams and processes;
• Deep understanding of the iGaming ecosystem, including operators, aggregators and  platforms;
• Strong commercial and negotiation skills;
• Data-driven mindset (Tableau, Power BI);
• Solid understanding of key iGaming metrics, including GGR, NGR, LTV, and retention;

• English proficiency at Upper-Intermediate (B2) level or higher.

   

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;

• Comfortable and easy management, no tyranny.

   

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage
 

Requirements:

• Hands-on experience with anti-detect browsers and a solid understanding of the technical aspects of account security and fraud-prevention systems.
• Strong attention to detail — you understand the importance of properly configuring proxies, browser profiles, and digital fingerprints.
• Leadership potential — you don't just execute tasks; you analyze processes, identify bottlenecks, and look for ways to optimize them.
• Career-oriented mindset — you are looking for a position where strong results can lead to a Team Lead role and an opportunity to build and improve your own processes.
   

What We Offer:

• Full support for your ideas and a dedicated budget for testing new tools and approaches.
• A clear career path — we see this role as a starting point for a future Head of Account Farming.
• The opportunity to take ownership of processes and grow into a leadership position based on your results.
   

Responsibilities:

• Full-Cycle Account Farming: Create, warm up, maintain, and monitor a network of stable accounts across LinkedIn and other platforms.
• Technical Setup: Work with anti-detect browsers such as Dolphin, AdsPower, and GoLogin; configure proxies and manage browser profiles and digital fingerprints.
• Security & Trust: Develop practices for maintaining account trust and handle operational issues related to account restrictions and verification processes.
• Optimization: Research and implement AI-powered tools to automate routine tasks and improve operational efficiency.
• Analytics: Maintain systematic tracking of account health and performance and prepare regular reports on results.

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager to join our team!
 

Responsibilities:

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
• Supporting client in integration process as a middlemen between client team and technical team;
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

• Proven experience in B2B customer support/account management/client success;
• Ability to have serious conversations around technical subject;
• Experience in working with partners from abroad;
• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
• Understanding of e-commerce and technical side of using payment cards;
• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
• Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
• Experience in using Postman.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

Love building real relationships and know how to make high-value players feel truly special? An international iGaming product focused on the LATAM market is looking for a Spanish-speaking VIP Account Manager to take care of its most valued players.
 

What you'll do

• Build and maintain strong, long-term relationships with VIP players
• Act as the main point of contact for your assigned cohort of players
• Monitor player activity and engage proactively to increase retention and lifetime value (LTV)
• Identify player needs and offer tailored bonuses, promotions and experiences
• Execute and optimize VIP campaigns and promotions
• Track player behavior, segmentation and performance metrics
• Report on your cohort's results at weekly team meetings

What we're looking for

• 1–2+ years of experience in VIP Account Management, preferably in iGaming (experience as a VIP Account Manager in other industries will also be considered)
• Native or fluent Spanish, English - B2
• Experience with at least one CRM system (e.g., Zendesk, Voiso)
• Analytical mindset and the ability to interpret player data
• Strong communication, negotiation and relationship-building skills
• Ability to manage multiple accounts and prioritize effectively
• Understanding of Responsible Gambling principles

Nice to have

• Portuguese (a strong advantage)
• Experience working with LATAM markets

What we offer:

• 28 days of vacation
• Remote work — choose any corner of the world to “be with us”
• Support for your learning and professional development through external courses and educational activities (conferences, webinars, etc.)
• Employee referral program. The opportunity to directly influence business development and hiring strategy at a rapidly growing international company.

Hiring process: Recruiter interview → Interview with Hiring Manager → Job Offer.

💌 It takes 7 days to review your resume.
If you haven’t heard back from a recruiter, it means your experience doesn’t currently match the requirements for this role—we’d be happy to stay in touch about other job openings!

Arounda is a design & development partner for enterprise platform modernization. Founded in 2016, we’re a multidisciplinary team of product designers, UX strategists, and front-end engineers.

Over the past 10 years, we’ve delivered 500+ platform initiatives for enterprises, SMEs, and Fortune 500 companies, including WordPress, ChaiHoub Group, Greif, Player’s Health, Myso Finance, and others.

We’re looking for an Account Manager who can become a trusted point of contact for our clients — someone who understands their business needs, keeps communication moving, spots risks early, and identifies opportunities to grow long-term partnerships.

This is a client-facing role for someone who knows how to understand clients’ business needs, proactively manage communication, spot potential risks, and create a great overall client experience.

     What you’ll do:

• Manage ongoing communication with active clients and ensure smooth collaboration throughout the engagement.
• Build and maintain strong, long-term relationships with clients.
• Conduct regular client calls to understand business goals, needs, expectations, blockers, and potential risks.
• Collect qualitative feedback and conduct regular client satisfaction / NPS calls.
• Proactively identify potential issues and coordinate with internal teams to resolve them.
• Keep communication professional, structured, and client-oriented, including situations where feedback, decisions, or payments are delayed.
• Identify opportunities for upselling, cross-selling, account expansion, and further cooperation.
• Reconnect with previous clients and identify potential opportunities for renewed cooperation.
• Conduct exit interviews with clients when cooperation ends and gather actionable feedback.
• Collect client testimonials and reviews for platforms such as Clutch and LinkedIn.

• Work closely with internal teams to ensure client expectations and business needs are aligned with delivery.

  
  What we expect:

• 2+ years of experience in B2B client-facing roles, such as Account Management, Customer Success, or Sales, preferably within tech, digital, design, or creative services.
• Upper-Intermediate+ / Fluent English, both written and spoken, as you’ll communicate directly with international clients.
• Experience conducting client and discovery calls and identifying business goals, needs, blockers, and risks.
• Understanding of upselling and cross-selling approaches.
• Experience working with CRM systems and client communication / collaboration tools.
• Strong communication skills — clear, structured, professional, and diplomatic.
• Client-oriented mindset and empathy.
• Ability to ask the right questions and dig deeper into clients’ needs.
• Proactive approach and ability to identify potential improvements or opportunities.
• Strong organization and prioritization skills, with the ability to manage several clients and priorities simultaneously.
• Ability to collaborate effectively with different internal teams.
  
  You’ll be a great fit if you:
• genuinely enjoy communicating with clients and building long-term relationships;
• can balance client expectations with business goals;
• don’t wait for problems to escalate and prefer to identify risks early;
• are comfortable taking ownership of client communication;
• can confidently handle difficult or sensitive conversations;
• naturally look for opportunities to bring additional value to clients.

Scale Global Payments with Corefy 🚀

We are Corefy — a fast-growing Ukrainian PayTech SaaS product powering online payment orchestration worldwide since 2016. Our engine consolidates 600+ payment methods and vendors into a single integration, partnering with tech giants like Stripe, Apple Pay, Google Pay, Mastercard, Visa, and AWS.

We’re expanding our Customer Success team to drive business growth, maximize client lifetime value, and build strategic partnerships across high-load global markets.

💡 Why This Role Matters

As a Customer Success Manager, you are the strategic growth driver. Your mission is to dive deep into client business models, unlock new revenue streams, optimize payment metrics, and turn top-tier B2B accounts into long-term strategic partners. It’s all about strategy, negotiation, NRR, and real business impact. ✨

💼 What You’ll Drive

• Own a High-Value Portfolio: Lead relationships with key B2B accounts, build 6-month Success Plans for Tier 1–2 clients, and turn churn risks into retention wins.
• Run Strategic QBRs: Analyze payment analytics, uncover processing bottlenecks, prepare compelling data stories, and lead Executive Business Reviews.
• Fuel Expansion (Upsell & Cross-sell): Proactively identify growth triggers, pitch new platform modules, and expand client processing volumes (+20% account growth YoY).
• Guide Onboarding & Strategy: Drive smooth post-contract execution, manage commercial negotiations, and partner with Product & TAM teams during high-priority account initiatives.

🚀 What Success Looks Like in Your First 90 Days

• Fully map out your client portfolio, revenue drivers, and growth levers.
• Roll out tailored 6-month Success Plans for key Tier 1–2 accounts.
• Deliver 10+ actionable, revenue-generating recommendations to strategic clients.
• Co-author 2 high-impact Customer Success case studies alongside the TAM team.

🎯 Who You Are

• 2+ years of battle-tested experience in Customer Success, Account Management, or B2B Sales/BizDev with direct ownership of revenue, retention, or NRR targets.
• Fintech & SaaS background: Hands-on experience in Payments, PayTech, or high-touch B2B SaaS.
• Commercial Mindset & Strong Negotiator: Confident running C-level discussions, steering complex commercial terms, and winning back quiet or demanding accounts.
• Data-Driven Thinker: You look at payment graphs, approval rates, and transactional data, immediately seeing business opportunities.
• Tech-Savvy: Fluent with HubSpot and Jira; comfortable reading REST API documentation to understand product capabilities.
• C1 English: Effortless written and spoken business English for high-level international negotiations.

✨ Bonus Strengths

• Experience with Enterprise clients, Payment Service Providers (PSPs), or High-Risk verticals.

🌟 What’s in It for You

• 🛡 Financial Growth & Stability: Competitive fixed gross compensation with full legal and accounting coverage (FOP).
• ⚡ Highload Product & Ownership: Work on a massive PayTech product with zero bureaucracy, Open Door Policy, Corefy Academy, PDPs, and covered professional certifications.
• 🌍 Flexible Work Format: Enjoy total remote flexibility, with optional access to our Kyiv hub near KPI metro on your terms. Benefit from a flexible 8-hour schedule, panoramic views, free breakfasts, PlayStation, table tennis, hookahs, power generators, Starlink, and a safe shelter whenever you choose to drop by.
• 💚 Care & Wellbeing: 20 paid vacation days, 10 sick leave days, official public holidays, free mental health support with psychologists, milestone gifts, and team events.
• 💻 Pro Gear: Choose your setup — top-spec MacBook or Linux laptop with all necessary accessories.

📌 Fast-Track Hiring Process

HR Screening → Interview with Head of Customer Success → Executive Chat with CEO → Offer 🎉

Ready to shape the future of payment orchestration? Drop your CV and let's talk! 📩

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft IT solutions – ERP, CRM, Power Platform, AI, and delivering secure cloud IT infrastructure. For 25 years, we have been providing high-quality services, and during this time, the Innoware team has completed over 500 projects in Ukraine and 18 countries worldwide. Our clients include successful, world-renowned companies such as Ciklum, Elcore Group, KERNEL, Nova Poshta, Obolon, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, Orbico, and many others.

Innoware’s headquarters are in Kyiv, where we are currently working on a critical task for Ukrainian businesses – the transition from russian-origin software (specifically 1C/BAS) to modern, secure, and international solutions from Microsoft. Today, there is a growing demand for such changes in Ukraine, and Innoware is helping businesses navigate this transformation by implementing solutions based on Microsoft products and adapting them to Ukrainian realities. At the same time, we continue to work with our long-standing foreign clients and welcome new partners worldwide who value the professionalism of our IT specialists.

As we continue to grow and launch new strategic projects in Ukraine and abroad, we are expanding our team and inviting a Sales/Account Manager focused on Microsoft Cloud IT Infrastructure solutions.

We’re looking for an active, attentive person who is ready to study a lot and deepen their expertise in new products and processes. On our side, we offer a detailed educational guide, as well as professional mentors’ support. 

Your products:

• Licenses for Microsoft B2B IT solutions – Microsoft 365, Azure, Copilot, ERP, CRM and others.
• Service for support and implementation of Microsoft Cloud IT Infrastructure solutions for companies. These can range from specific customer needs to comprehensive projects (migration, building IT infrastructure, etc.).

You customers’ geography: mainly Ukraine + EU, UAE, UK, USA.

Lead sources: ~70% – inbound warm leads from marketing, ~30% – your own search.

Your key tasks and responsibility

Sales: 

• Actively communicating with leads – identifying needs and expectations, recording all interactions in CRM.
• Selecting licenses, calculating cost and processing the purchase of licenses for prospective and existing customers to use Microsoft solutions.
• Managing deals from initial contact to signing – negotiating, organizing and conducting meetings, company presentations, demonstrations of IT solutions.
• Building long-term relationships with prospective clients, including maintaining regular communication, providing all the information they need to decide to work with us.
• Preparing all documents needed for a successful deal, including commercial proposals, tender documentation, contracts (with lawyers).
• Participating in PR and business activities – attending offline and online events, organized by Innoware and our partners, representing the company, actively networking with participants.

Account Management:

• Forming requests for invoices, controlling payments and re-signing agreements. All this is in cooperation with colleagues from the financial and legal departments.
• Keeping accounts and licenses up to date.
• Overseeing the prompt and timely provision of services to customers.
• Identifying new needs of existing clients, providing them information about Innoware’s solutions and services upon their requests.
• Planning interaction with each client, monitoring customer satisfaction.

Developing your own expertise – deeply studying solutions/products that you sell, analyzing the market, searching for new sales opportunities.

Experience and knowledge we’re looking for:

• You have 3+ years of experience in a Sales, Account Management, Customer Support or Project Management role within IT consulting (ERP, CRM, Power Platform, cloud infrastructure, SaaS), telecom, IoT, business consulting or related fields.
• You’re experienced with administering processes of customer’s documents preparation, including invoices, controlling payments.
• Will be an advantage if you sold and/or handled licenses for B2B IT solutions of any vendor.
• You understand the variety of B2B IT solutions – what types they can be and what business needs they cover, plus you’ve got skills and an interest in learning about technical issues.
• You’ve got experience in managing multiple customers and projects simultaneously and cooperating with cross functional teams.
• Your English is Upper Intermediate, your Ukrainian is fluent and competent.

Soft skills we believe are important for success in this role:

• Accuracy, commitment to high quality, ability to make sure tasks get done and take responsibility for results.
• Ability to work effectively independently and be a reliable partner in a team.
• Ability to prioritize tasks, meet deadlines.
• Strong communication skills.
• Initiative and proactivity, seeing opportunities for business development and proposing solutions.
• Desire to grow – willingness to learn, improve your skills, analyze the market, and achieve outstanding results.

What we offer:

• Development and support – personalized training plan on Microsoft solutions and Innoware’s services, mentoring from experienced colleagues, real career growth opportunities. 
• Wide sales opportunities – Innoware has solutions that cover almost all business needs in IT infrastructure – ERP, CRM, Power Platform, Azure, Microsoft 365, AI services, security solutions and many others.
• Diverse work – communication with clients from different industries and countries, participation in the development of Innoware's business in Ukraine and abroad. 
• Our values and corporate culture – Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.
• Full remote format. If you’re interested and able to visit Kyiv from time to time – we have an office there and we’d love to see you (but subject to the security situation).
• Work-life balance: standard schedule from 9:00 a.m. to 6:00 p.m., flexibility is ±1-2 hours, paid vacation and sick leave, weekends (Sat, Sun), and additional days off for public holidays.
• Cooperation format – permanent full-time contract.
• Compensation – fixed rate + bonuses from sales. We believe this should be standard, but it's worth mentioning that we always pay in full and on time.

Want to sell top IT solutions from Microsoft and Innoware as well as develop your career?

Please apply with your detailed CV in Ukrainian or English. We will carefully review your CV and contact you if your background meets the vacancy expectations.

Join the Innoware team – sell, grow, and achieve more!

Learn more about Innoware: https://innoware.com/

Learn more about job opportunities at Innoware: https://innoware.com/career/ 

AMAZON ACCOUNT MANAGER

eCommerce · Amazon USA · Fully Remote

A role for an experienced specialist who wants to manage a portfolio independently and take on more than just executing checklists — including PPC strategy, compliance, and contributing to the development of the function.

ABOUT THE COMPANY

We are a US-based eCommerce holding company with a portfolio of brands in baby, home & kitchen, and supplements. We operate in competitive Amazon niches and are building D2C infrastructure in parallel. We grow our portfolio without losing control over GP, ratings, and in-stock levels — through data, regular reporting, and clear areas of ownership. AI is part of our everyday work: PPC campaigns and daily statistics are already managed through AI agents, and this role involves direct participation in configuring them for account needs.

WHY THIS ROLE IS OPEN

Account Management is where decisions from R&D and Branding turn into sales. Our portfolio is growing fast: 15 SKUs in the active pipeline, and the launch pace is increasing. We need an experienced person who can take full ownership of a significant part of the portfolio without a mentoring period — and, as we grow, take part in building the Account Management function within the company.

ABOUT THE ROLE

Full management of part of the portfolio: listings, content, advertising, account health, inventory, unit economics. Independent decision-making within your area of responsibility, with escalation only for truly non-standard cases. The role involves not only execution but also proposing process improvements.

⚠ This role is not about launching a brand from scratch or product development — those areas belong to R&D. It's a fit if you have solid experience managing Amazon accounts and are ready to take full ownership of metrics without step-by-step supervision.

PERFORMANCE PROFILE

First 30 days — Onboarding and portfolio handover

• Study assigned SKUs, PPC campaigns, and account health history
• Conduct an independent portfolio audit: conversion, organic ranking, reviews, unit economics
• Establish working relationships with R&D, Creative/Brand, and the Performance team lead

60–90 days — Full autonomy

• Run the daily/weekly/monthly cycle without mentor supervision
• Manage PPC strategy for assigned SKUs (not just reading reports, but making decisions on budget and campaign structure)
• Own unit economics: margins, pricing, advertising budget allocation
• Participate in compliance support and resolving supplier issues

SUCCESS AFTER 6 MONTHS

• Account health — assigned SKUs consistently in the green zone for ODR, Late Shipment Rate, and Account Health Rating, with no missed escalations
• Autonomy — the full cycle runs without supervision; you set your own priorities and resolve non-standard situations
• PPC and unit economics — independent management of campaigns and budget with measurable results in TACOS/GP
• Process impact — at least 1–2 process improvements proposed and implemented in the department
• Growth — readiness to take on a larger portfolio, participate in hiring/mentoring junior specialists, or join new launches

RESPONSIBILITIES

Daily

• Full control of account email, account health, shipments, reviews, and VOC
• Managing FBA inventory and stock-out/overstock risks
• Running and optimizing PPC campaigns, including structure and budget
• Monitoring Orders and Payments for anomalies

Weekly

• Preparing sales and PPC performance reports for the Performance department
• Updating stock and purchasing forecasts
• Competitor analysis and recommendations for strategy adjustments

Monthly

• Full unit economics analysis and adjustment of pricing/advertising strategy
• Returns analysis to identify fixable root causes
• Planning for the next month: content, variations, advertising approach

• Contributing to new launch ideas together with R&D

   

TOOLS

• Amazon Seller Central, Helium 10 — confident proficiency
• PPC tools and understanding of TACOS/ACOS/CPC at a decision-making level, not just report reading
• Google Sheets — advanced level (formulas, pivot tables)

• AI tools — hands-on experience with AI agents/scripts for automating routine work, not just basic chat

   

REQUIREMENTS

Must have:

• 2+ years of experience in Amazon Account Management (not a PPC agency, not general digital marketing)
• Solid understanding of PPC strategy, compliance, FBA inventory, and unit economics
• Experience independently managing a SKU portfolio without step-by-step supervision
• English B2/C1 or higher (communication with customers and the team)

• Results-oriented mindset, not process for the sake of process

   

Nice to have:

• Experience with Walmart or TikTok Shops
• Experience mentoring junior specialists
• Interest in baby, home & kitchen, or supplements categories

• Experience setting up or working with AI agents for account management

   

  WHAT WE OFFER

• Fully remote work
• 27 paid days off per year
• Access to all professional and AI tools, with full participation in building AI agents
• Access to top eCommerce industry courses
• Clear processes and a decision framework, no micromanagement
• Direct impact on real metrics: GP, ratings, organic ranking, PPC efficiency

• Experience working at a US company, with real opportunities for growth within the team

   

CULTURE AND ENVIRONMENT

Here you can speak openly when something isn't working. Mistakes are used to improve processes, not to find someone to blame. Decisions are made consistently and equally for everyone. Full autonomy in your work, with no micromanagement, in exchange for tangible results.

Required skills
— Experience in AdTech
— Experience with Prebid, server-to-server integrations, or SDK mediation setups
— Experience leading or mentoring junior team members in an ad tech environment
— Knowledge about adservers, OpenRTB, VAST, SSP, DSP

— English proficiency: Upper-Intermediate level or above;
— Proficiency in Google Workspace and MS Excel;
— Previous experience in customer service is required;
— Highly organized, detail-oriented, and able to work independently;
— Strong analytical and problem-solving skills;
— Strong business acumen and excellent relationship-building skills;
— Proactive, adaptable, and able to respond quickly to changing priorities;
— Highly responsive, with the ability to work effectively under pressure and handle stressful situations.
 

We offer
— Comfortable working environment in a modern Kyiv office

— Opportunity to work in a multicultural, friendly, and collaborative team
— Internal learning and professional development opportunities
— Competitive salary linked to the USD
— All necessary tools and equipment to support your work
— Strong team culture built on knowledge sharing, collaboration, and continuous professional growth
— Exciting and ambitious projects where you can make an impact and unlock your full potential
— Paid annual leave, sick leave, and public holidays
— An additional paid day off on your birthday
 

Responsibilities

— Own a portfolio of publisher and demand partner accounts, serving as the primary strategic point of contact
— Lead endpoint integrations via OpenRTB across both supply and demand sides
— Monitor and optimize performance across ad servers, SSPs, and quality tools, proactively identifying issues, mismatches, and revenue growth opportunities
— Daily monitoring of performance of managed accounts
— Communicate with partners and represent Luna Media’s standards externally, while coordinating cross-functionally with internal teams
— Manage multiple platforms and partnerships simultaneously with a high degree of ownership and organization
 

Project description

Luna Media is redefining how digital advertising works, connecting premium supply with smart demand across Mobile (in-app) and CTV through cutting-edge programmatic technology, AI-driven optimization, and real-time bidding. We move fast, think big, and build partnerships that last.

We’re looking for a Programmatic Account Manager to join our team. In this role, you’ll own strategic partner relationships while overseeing the technical operations, performance optimization, and day-to-day management of integrations and traffic flows. This is a position for someone who brings both a commercial mindset and deep technical fluency, someone who can lead partner conversations at a strategic level while still diving into the details when it counts.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in iGaming industry.
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
  
  
  WHY YOU’LL LOVE IT HERE:
• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.