Jobs Account Manager

We are looking for a responsible and self-motivated account manager who will join our team. This is PCI DSS complaint payment gateway which works with e-commerce platforms and general web applications. We have 100+ integrations with different payment systems and a lot of international clients.  
 
Required skills: 

• 1+ working experience as support/ account manager  
• Upper-Intermediate English level 
• Responsibility and diligence  
• High communication skills 
• Problem-solving mindset, adaptability, and decisiveness 

 
Will be a plus:  

• Technical education 
• Experience of working with fintech domain 

 
Responsibilities:  

• Communication with clients 
• Setup of the client (help with integration of our plugin or iframe, get requirements for the Payment solutions, provide education of the system) 
• Support of the client after setup: getting new requirements, resolving issues
• Communication with the team: discussion of current tasks, daily meetings, taking part in grooming

Account Executive | Remote 

We’re looking for a high-performing Account Executive to drive enterprise growth for a leading OKR and strategy execution platform used by 3,000+ organizations globally. This is a full-cycle, execution-focused enterprise sales role with real ownership and growth potential. You will lead complex deals, engage senior stakeholders, and help scale our transition from product-led growth to a more enterprise-driven sales motion.

Salary: Competitive, discussed individually

Format: Full-time, Remote (Europe preferred; worldwide considered, except Russia and Belarus)

About the Role and the Project:

We’re building a B2B SaaS platform that helps organizations align strategy and execution through OKRs and KPIs — integrated with tools like Jira, Confluence, Salesforce, as well as our standalone platform. As an Account Executive, you will play a critical role in expanding our global enterprise presence, owning the full sales cycle and driving revenue growth across key markets (EU, US, LATAM, APAC). You will work closely with BDRs, Marketing, and Product teams to build a scalable and predictable enterprise sales engine.

Key Responsibilities:

• Own the full sales cycle: prospecting → discovery → demo → negotiation → close

• Manage complex, high-value enterprise deals with multiple stakeholders

• Lead consultative conversations with C-level, Strategy, Operations, and HR leaders

• Conduct deep discovery to identify business challenges and execution gaps

• Translate customer needs into clear product value and measurable outcomes

• Build and manage a strong global pipeline across multiple regions

• Drive consistent revenue generation and achieve quota targets

• Collaborate with BDRs on pipeline generation and opportunity development

• Partner with Marketing to refine messaging and campaigns

• Maintain accurate CRM data (HubSpot) and track key sales metrics

• Continuously improve sales processes based on performance insights

Key Qualifications:

• 2–6+ years of experience in B2B SaaS sales (enterprise or mid-market)

• Proven track record in full-cycle / closing roles

• Experience selling to senior stakeholders and decision-makers

• Strong consultative or solution-selling skills

• Ability to manage complex sales cycles and multiple deals simultaneously

• Strong communication and negotiation skills

• High level of ownership and results-driven mindset

Nice-to-Have:

• Experience selling OKR / KPI / performance management solutions

• Understanding of strategy execution frameworks

• Experience working across international markets

• Familiarity with CRM tools (HubSpot or similar)

• Experience in scaling sales processes or GTM motions

Benefits:

• Direct impact on revenue and company growth

• Opportunity to shape enterprise go-to-market strategy

• Exposure to global enterprise sales and markets

• Competitive salary + performance-based bonuses

• Flexible schedule and remote work format

• Team of 20+ professionals across Marketing, Product, Engineering, and Leadership

• High level of ownership and autonomy

About our product:  It’s a global streaming platform that connects people through live events, video chats, and real-time interactions. Our mission is to offer a fun, safe space for users worldwide to engage with streamers and communities. In the near future, we plan to expand into new markets, including Arab countries and Europe, and introduce exciting features to enhance monetization and user engagement. You will play a key role in shaping these new developments and helping the product achieve its ambitious goals.

Our global goal is to be a top 3 product in our niche, and we are focused on optimizing content quality, adding features that drive user retention, and strategic growth. With high-quality video, 24/7 streams, and a completely ad-free experience, we are redefining online entertainment. If you’re ready to contribute to the future of streaming and help us reach the top, we’d love to have you on board.

About your role: As a Portuguese-speaking Partner Account Manager, you'll be the key point of contact for our Portuguese-speaking partner base — helping them grow, succeed, and get the most out of the platform. Your work directly shapes partner performance and contributes to the overall revenue of the project.

In this role, you will

• Build and maintain long-term relationships with Portuguese-speaking partners
• Manage and support a portfolio of 30–40 partners simultaneously
• Work with warm leads and onboard new partners in collaboration with the inbound team
• Support partner growth and development to increase overall project revenue
• Analyze partner performance and identify opportunities to improve engagement and results
• Provide partners with recommendations and best practices to help them scale on the platform
• Collaborate with internal teams to ensure a high-quality partner experience and a safe ecosystem for users

It’s all about you

• 2+ years in a client-facing role (Account Manager, BizDev, Customer Success, Sales, or Affiliate Manager)
• Strong relationship-building and communication skills
• Results-driven, client-focused approach
• Excellent time management and prioritization skills
• Ability to work independently and structure information effectively
• English B2+ (Upper-Intermediate or higher) 
• Portuguese B2+ (Upper-Intermediate or higher)

Would be a plus

• Familiarity with analytics platforms such as Tableau or Amplitude
• Strong analytical mindset and problem-solving skills
• Experience working with CRM tools

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test task
• Reference check
• Offer

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

Join MeGaDev — a fast-growing international IT company specializing in software development, SAP consulting, blockchain solutions, and digital transformation services.

We are looking for a motivated and communicative Junior HR / Account Manager who is eager to grow in the IT industry, work with international clients and candidates, and become part of a dynamic remote team.

Responsibilities

• Communicate with candidates and clients via LinkedIn, email, and messengers
• Support the recruitment process: sourcing, scheduling interviews, and maintaining candidate communication
• Assist in managing client relationships and ongoing projects
• Coordinate meetings between clients, recruiters, and technical specialists
• Maintain and update CRM and internal databases
• Prepare reports, presentations, and basic documentation
• Support onboarding and employee engagement activities
• Help identify new business opportunities and partnerships

Requirements

• Upper-Intermediate or higher English level (written and spoken)
• Strong communication and organizational skills
• Interest in HR, recruitment, sales, or account management
• Ability to multitask and work in a fast-paced environment
• Basic understanding of the IT industry is a plus
• Experience with LinkedIn, Google Workspace, or CRM systems is an advantage
• Responsible, proactive, and eager to learn

We Offer

• Remote work format
• Flexible schedule
• Friendly international team
• Mentorship and professional growth opportunities
• Opportunity to develop in HR,  sales, or account management
• Competitive salary with performance-based bonuses
• Work on international IT projects and communication with global clients

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Join us - a global leader in marketing solutions on platforms like Facebook and Google!

We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.

Allowing you to keep things fresh and varied. 

Requirements:

• 2+ Years Prior experience in customer support, preferably in the affiliate marketing field.
• Experience in affiliate marketing or previous experience with ad launches will be a great advantage.
• B2 English level or above, both written and verbal.
• Strong communication skills and a genuine commitment to delivering outstanding service.
• Proven ability to take initiative and resolve issues independently.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, with demo calls upon request.
• Manage ad accounts by monitoring status and balances, handling appeals, and processing ID reviews.
• Work closely with other departments to resolve customer queries efficiently.
• Identify areas for improvement to enhance customer experience and streamline processes.

We Offer:

🌍 Remote work from anywhere 🌴 Unlimited paid vacation days

⏱ Evening, daytime, and weekend shifts. 🤒 10 paid sick days 🗣 English classes 📚 Take part in conferences worldwide

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1.5 years of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

We are looking for a hands-on CRM / Retention Manager to build and scale player lifecycle communications from the ground up.

You will be responsible for setting up CRM processes, launching multi-channel campaigns, and continuously optimizing retention performance. This role requires a strong ownership mindset and close collaboration with product and casino teams.

Key Responsibilities

• Set up and manage CRM processes in Customer.io: build segments, events, attributes, and messaging flows to ensure стабильная performance and target metrics delivery
• Launch and manage communications across channels: email, push, in-app, and personalized offers for different player segments
• Work closely with the Casino Manager on the activity calendar:
  • propose CRM scenarios to support promotions
  • prepare segments and offers
  • launch campaigns on time
• Design and optimize bonuses and promo mechanics together with the Casino Manager to improve retention while controlling promo costs
• Establish a continuous optimization process for CRM flows (iterations, testing, improvements)
• Monitor key metrics and dashboards, identify anomalies, bottlenecks, and growth opportunities

Requirements

• 3–5+ years of experience in CRM / Retention in iGaming or similar product environments
• Strong hands-on mindset — ability to both build and execute
• Experience working in fast-paced, product-driven teams
• CRM systems:
  building journeys, segments, events/attributes, templates, campaigns; debugging, launching, and monitoring
• Channel management:
  Email / SMS / Web Push / In-App — setup, sending logic, frequency caps
• User segmentation:
  RFM, behavioral segmentation, lifecycle stages, VIP and anti-abuse triggers
• A/B testing:
  experiment design, execution, and analysis
• CRM analytics:
  ability to work with metrics and make data-driven decisions
• Deliverability:
  understanding and operational control (open rates, spam, inbox placement)
• Advanced CRM setup:
  dynamic variables, personalization, localization, UTM/tagging, content rules

🌟 About the company:

At Chai Vision, we don’t just sell products—we create brands that inspire, improve lives, and make a meaningful impact on communities around the world. Since 2018, we’ve been redefining eCommerce by launching high-quality, innovative brands across industries, including kids and toys, home furniture, fitness and wellness, pets, camping, and supplements. With our headquarters in New Jersey and offices across the globe, we are committed to in-house innovation, thoughtful craftsmanship, and the highest product standards. Every brand we build is driven by a passion for excellence, a deep understanding of what people need, and a mission to make everyday life better.

🌟 About the role:

The Amazon Account Manager drives the visibility, sales growth, and profitability of assigned products on Amazon. This role ensures listings are optimized, campaigns are effective, and all operational processes, from forecasting to promotional planning, are completed on time. By executing data-driven strategies, monitoring KPIs, and collaborating across departments, the Amazon Product Manager supports Chai Vision’s commitment to community-first, customer-obsessed, and efficiency-driven values.

🌟 Who You Are

● You have a deep understanding of Amazon Seller & Vendor Central, PPC optimization, and listing best practices.

● You have experience with Scale Insight, Power BI, Helium 10, Monday.

● You thrive in a fast-paced, performance-driven eCommerce environment.

● You are highly analytical, using data to make quick, effective decisions.

● You take full ownership of your portfolio, proactively spotting risks and opportunities.

● You communicate clearly and work collaboratively with cross-functional teams.

🌟 What You’ll Do

Sales & Performance Management

● Monitor daily sales performance via Vendor Central, Seller Central and Power BI.

● Identify causes of sales fluctuations and resolve issues quickly.

● Track and optimize key metrics including ACOS, TACOS, CTR, and CVR.

Listing Optimization & Competitive Strategy

● Coordinate with the Creative team for content and image optimization.

● Conduct deep-dive keyword research, competitor analysis, and niche trend evaluations.

● Maintain compliance and ensure listings are always fully optimized.

PPC Oversight & Adjustments

● Work closely with the PPC team to refine campaigns and keyword targeting.

● Evaluate monthly PPC performance against TACOS and ACOS targets.

Pricing, Promotion & Inventory Management

● Adjust pricing and coupons in alignment with stock levels, market conditions, and

revenue goals.

● Develop and execute promotional strategies for Prime Day, BFCM, and other major

events.

● Manage inventory forecasting, PO planning, and replenishment to avoid stockouts or

overstocking.

Financial & Market Analysis

● Review P&L reports to maintain minimum profit margins (25%).

● Analyze SQP reports for new keyword opportunities and market share growth.

● Use Inventory Aging Reports to strategize on clearing excess stock.

What's in it for you:

🌍Work for an international company

💵Timely salary

🧭 Clear processes and decision-making framework

📊 Impact on real metrics

🤝 A strong, dynamic team - people who are fun to work with and from whom you can learn

📈 Ongoing opportunities for development and growth within the company 

🛠️Possibility of developing your career and mastering adjust professional fields

📩 If you’re passionate about e-commerce, have proven success with product management, and want to play a key role in scaling the Chai Vision - we’d love to hear from you!

Join us in building products that inspire people! 

We’re looking for a Partner Success Manager who thrives on building meaningful relationships and turning them into long-term business impact. In this role, you’ll work closely with international partners across Tier-1 markets, helping them unlock the full potential of our high-load social networking and streaming products used by millions of users worldwide. It’s about becoming a trusted advisor, driving partner growth, and influencing product and business decisions through direct feedback and insights from the market

In this role, you will

• Build strong, consultative relationships with partners through regular and open communication
•  Deliver trainings and presentations on products, new features, and motivational programs
• Onboard and train new partners to ensure a smooth and effective start of cooperation
• Support existing partners with timely responses, helping them fully leverage platform functionalities and resolve payment, fines, and legal-related issues
• Collaborate cross-functionally with finance, legal, and support teams to address partner needs and ensure high-quality service delivery
• Drive partner success in business development by identifying growth opportunities and removing blockers
• Prepare actionable recommendations to improve project performance based on partner feedback

It’s all about you

• You have English at B2+ level or higher and can confidently communicate in a professional environment
• You have Spanish at B2+ level or higher and are comfortable working with international partners
• You have at least 1 year of experience in sales, account management, customer success, or similar roles
• You have a strong analytical mindset and pay close attention to details
• You have experience managing relationships with multiple partners and stakeholders simultaneously

Would be a plus:

• You are familiar with analytics platforms like Tableau or Amplitude
• You have experience working with streaming platforms or similar digital products

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test Task
• Final interview
• Reference check
• Offer

HESH is a Human-Centric Operating System for the craft economy — an integrated platform combining PLM (Product Lifecycle Management), MES (Manufacturing Execution System), ERP (Enterprise Resource Planning), and MRP (Material Requirements Planning), all driven by AI agents. 

We are looking for a Founding Customer Success & Account Manager to own the customer journey after the sale.

About The Role
This is a hybrid role across Customer Success, Account Management, onboarding, support, and implementation.

You will help new customers launch successfully, make sure they actively use HESH, collect feedback, manage renewals and payments, and identify opportunities for expansion.

You will work closely with the founders and product team, and you will have a direct impact on retention, MRR, customer happiness, and product direction.

Responsibilities

• Onboard new customers and guide them through implementation
• Run kickoff calls, training sessions, and regular customer check-ins
• Help customers configure workflows, tasks, roles, users, and production processes
• Act as the main point of contact for existing customers
• Track customer health, adoption, risks, and follow-ups
• Push customers toward active and consistent product usage
• Handle support requests and coordinate issues with the product/engineering team
• Collect product feedback and turn it into clear insights for the team
• Manage renewals, payment follow-ups, and overdue invoices
• Identify upsell and expansion opportunities
• Build simple processes for customer onboarding, retention, and account management

Requirements

• Experience in Customer Success, Account Management, Support, Sales, or Project Management
• Strong communication skills and ability to work with business customers
• Ability to understand a complex product and explain it clearly
• Comfortable with follow-ups, reminders, payment conversations, and pushing customers to the next step
• Structured and organized: notes, tasks, statuses, CRM updates, follow-ups
• Proactive mindset: you do not wait until the customer complains
• Interest in B2B SaaS, operations, manufacturing, or workflow software

• Fluent English

   

Nice To Have

• Experience in B2B SaaS
• Experience with onboarding or implementation of software products
• Experience with manufacturing, ERP, CRM, inventory, task management, or workflow tools
• Experience working with founders or early-stage startups
• Experience with HubSpot, Notion, Clickup,, Crisp, Slack, or similar tools

What We Offer

• Direct impact on revenue, retention, and customer success
• Close collaboration with founders and the product team
• Opportunity to build the Customer Success function from the ground up
• Work with real manufacturing businesses and solve practical operational problems
• Flexible remote work
• Fixed compensation + possible performance bonus based on renewals, expansion, and collections

Ideal Candidate
You are not just a support person. You can own a customer relationship end-to-end: onboard the company, make sure the team adopts the product, follow up when usage drops, collect payments, spot risks early, and help customers get real value from HESH.

You enjoy working with people, but you are also structured, persistent, and comfortable taking responsibility for business outcomes.

Format

• Office / Hybrid
• Full-time preferred, part-time possible at the start
• Compensation: based on experience + performance bonus

PromoRepublic is an AI-first franchise marketing platform helping multi-location brands grow across North America, Australia, and the UK.

Our customers are not simple SaaS accounts. They are franchise systems with corporate stakeholders, local operators, competing priorities, uneven adoption, and high operational complexity. Success in this role comes from balancing relationship management with rigorous execution.

We're hiring a Customer Success Manager to own a scaled portfolio of mid-market franchise accounts. You'll manage Tier 2 and Tier 3 customers where engagement cannot be automated away, but where operational discipline matters just as much as customer empathy.

This is neither a support role nor an enterprise "one-account-at-a-time" role.

You'll own outcomes across onboarding, activation, adoption, retention, and renewals for a portfolio of 25–50 accounts.

What You'll Own

Portfolio Management

Own a portfolio of Tier 2 and Tier 3 franchise accounts across North America and/or ANZ.

You'll manage the full customer lifecycle:

- onboarding handoff

- activation

- adoption

- renewal readiness

- retention execution

You'll run engagement cadences appropriate to account complexity:

- Tier 2 accounts receive structured strategic touchpoints including QBRs, ABRs, and adoption reviews

- Tier 3 accounts operate through lighter-touch scaled motions with intervention triggers and risk monitoring

Anyone on the team should be able to open your accounts and immediately understand current status, risks, and priorities.

Onboarding and Activation

You'll own onboarding for new mid-market customers with a strong focus on time-to-value.

This includes:

- tracking activation milestones

- driving location rollout progress

- monitoring publishing behavior and feature adoption

- identifying stalled implementations early

- coordinating internally when blockers emerge

You should be comfortable simplifying complexity without oversimplifying the customer's business reality.

Retention and Renewals

You'll own renewals across your portfolio, partnering with Head of Customer Success and Account Executives when commercial complexity requires escalation.

You will:

- identify churn risk early

- execute structured retention plays

- manage renewal readiness proactively

- surface expansion opportunities

- contribute directly to NRR performance

Process, Tooling, and AI Operations

We are building an AI-powered CS organization.

You'll use AI tools daily to increase quality, speed, and consistency across your portfolio management workflows.

Core tooling includes:

- Claude with all needed tools and our platform integrated

- Fin (ex-Intercom)

- Power BI (read only)

- Mixpanel

- Kibana / Elasticsearch

- Jira

- Zoom

- CRM systems and internal admin tooling

You'll also contribute to:

- CS playbooks

- automation workflows

- Help Center improvements

- reusable customer communication frameworks

- product feedback loops

- customer cases

We value CSMs who can identify repeatable patterns and improve systems, not just react to tickets and meetings.

Who You Are

You likely have:

- 1–4 years of experience in B2B SaaS Customer Success

- experience managing a scaled account portfolio across varying levels of complexity

- strong operational habits and attention to detail

- confidence communicating with both executive stakeholders and everyday end users

You are:

- highly organized

- proactive by default

- comfortable owning outcomes

- capable of managing ambiguity without losing follow-through

- able to prioritize effectively across competing customer demands

You already use AI tools as part of your daily workflow, not as experimentation.

Experience with the following is a strong plus:

- franchise or multi-location businesses

- marketing technology

- agency customers

- analytics platforms

English proficiency must be C1 or above.

Spanish is a plus.

What Success Looks Like

Success in this role is measurable.

Key indicators include:

- NRR performance across your portfolio

- renewal completion and forecast accuracy

- activation success within the first 90 days

- customer engagement and adoption metrics

- escalation quality and documentation standards

- expansion opportunities and referrals surfaced to Sales

We value consistency, accountability, and clear operational ownership.

Key Relationships

This role reports to the Head of Product and Customer Success.

You'll work closely with:

- Senior CSMs

- Product

- Sales

- Support

- Finance

- Legal

You'll act as the operational bridge between customer reality and internal execution.

What We Offer

- Clear ownership and defined portfolio scope

- A CS organization actively investing in AI infrastructure and operational excellence

- Modern tooling designed to improve leverage, not create overhead

- A distributed international team across Europe, Ukraine, the US, and beyond

- Fully remote work environment

- Compensation aligned with mid-market SaaS benchmarks in your region

PromoRepublic is an AI-first franchise marketing platform helping multi-location brands grow across North America, Australia, and the UK.

We work with franchise systems where success depends on aligning corporate marketing teams, franchise operators, and distributed location networks at scale. These are operationally complex customers with meaningful ARR, multiple stakeholder layers, and high expectations around execution.

We're hiring a Senior Customer Success Manager to own a portfolio of enterprise and strategic mid-market accounts.

This is a senior individual contributor role with real commercial responsibility. You'll lead renewals, executive relationships, expansion conversations, and retention strategy across Tier 1 and Tier 2 franchise brands. The accounts are large enough that customers expect strategic partnership, not account maintenance.

You will not be micromanaged. You will be expected to own outcomes.

If you've historically been the person your CS team relies on for difficult accounts, escalations, or high-stakes renewals, this role was designed for you.

What You'll Own

Enterprise Account Management

Own a portfolio of Tier 1 and Tier 2 franchise brands, typically operating across 50–500+ locations.

You'll manage relationships across both:

- corporate marketing leadership

- distributed franchise operator networks

You'll independently lead:

- QBRs and executive reviews

- renewal negotiations

- retention strategy

- expansion conversations

- stakeholder alignment across complex buying groups

Key stakeholders often include:

- CMOs

- marketing directors

- franchise operations leaders

- digital transformation owners

- regional support teams

You should be comfortable operating in environments where priorities are political, fragmented, and commercially sensitive. You are expected to lead customer strategy proactively and commercially.

Commercial Ownership

You'll own renewal execution end-to-end across your portfolio, including:

- forecasting

- commercial positioning

- stakeholder alignment

- procurement coordination

- legal coordination when required

- executive escalation management

You'll partner closely with Account Executives on expansion opportunities, but identifying and shaping growth signals inside the account is part of your role.

Strong commercial judgment matters here.

You should be comfortable:

- handling difficult renewal conversations

- pushing back on weak churn narratives

- reframing value under pressure

- identifying upsell timing

- protecting long-term account health without over-discounting

Onboarding and Activation

You'll lead onboarding for enterprise accounts with a focus on achieving measurable time-to-value across complex franchise networks.

You'll define and monitor activation milestones such as:

- location rollout progress

- feature adoption

- content publishing consistency

- engagement trends

- operational usage patterns

You'll intervene early when adoption slows or rollout risk emerges.

Enterprise onboarding at PromoRepublic is not template but framework-driven. You'll build success plans aligned to the customer's actual franchise marketing objectives, operational structure, and rollout realities.

Health, Retention, and Escalation Management

You'll maintain accurate portfolio health visibility and surface risks early with a clear point of view.

We expect senior CSMs to:

- diagnose root causes, not just report symptoms

- use data to support recommendations

- drive cross-functional alignment internally

- manage escalations calmly and structurally

You'll work directly with:

- Product

- Engineering

- Finance Ops

- Support

- Sales

- Legal

- CEO

especially when customer friction impacts retention, adoption, or expansion potential.

You own NRR performance across your portfolio.

Team Contribution and Strategic Influence

As a senior member of the CS organization, you'll help shape how enterprise Customer Success operates at PromoRepublic.

This includes:

- refining playbooks

- documenting repeatable enterprise motions

- improving escalation workflows

- mentoring less senior team members informally

- contributing operational insight into product and customer strategy

You'll get support from the Head of Product and Customer Success on strategic accounts and executive-level customer initiatives.

Who You Are

You likely have:

- 5+ years in B2B SaaS Customer Success

- experience owning enterprise or strategic mid-market accounts

- a track record managing six-figure ARR customers

- experience navigating multi-stakeholder environments independently

You are commercially credible and operationally disciplined.

You've likely:

- led difficult renewals successfully

- managed executive escalations

- defended value during churn risk situations

- sourced expansion opportunities from existing accounts

- operated without needing close supervision

You should be comfortable presenting to executive stakeholders without relying on scripts or heavily structured talking points.

Strong candidates are:

- analytically grounded

- highly organized

- calm under pressure

- strategically minded

- operationally reliable

Experience with the following is a strong advantage:

- franchise or multi-location businesses

- martech or social media platforms

- agency ecosystems

- adoption analytics

- AI-enabled CS workflows

English proficiency must be C1 or above, Spanish - B2.

What Success Looks Like

Success in this role is measured clearly.

Core metrics include:

- NRR at or above target across your portfolio

- renewal forecast accuracy within 10%

- executive engagement across Tier 1 accounts

- expansion and referral pipeline sourced from your book

- activation and adoption performance

We value proactive ownership, strong judgment, and consistent execution.

Key Relationships

Reports to the Head of Product and Customer Success.

Works closely with:

- Account Executives

- Product

- Engineering

- Finance Ops

- Support

Executive sponsor involvement from leadership is available for strategic moments, but day-to-day customer ownership remains with you.

What We Offer

- A senior IC role with meaningful ownership from day one

- Direct influence on product direction through customer insight

- A CS organization actively investing in AI-enabled operational scale

- Distributed international team across Europe, Ukraine, the US, and beyond

- Fully remote work environment

- Compensation aligned with senior SaaS CSM benchmarks in your market. Salary consists from base and bonuses.

- Possibility to grow to Head of Customer Success

Why This Role Exists

Enterprise franchise customers are operationally messy by nature:

- multiple stakeholders

- distributed execution

- uneven adoption

- competing incentives

- long renewal cycles

They need a CSM who can operate commercially, strategically, and operationally at the same time.

That is the role.

If you enjoy complex accounts, executive conversations, structured problem-solving, and building long-term customer value in high-accountability environments, we'd like to speak with you.

VIP Manager (iGaming)
 

Responsibilities
— Manage a portfolio of VIP clients following established scripts and guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.
 

Requirements
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— Stress resistance, flexibility and adaptability.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.
 

Languages
— English: B2+
 

Nice to Have
— Experience working with iGaming B2B CRM systems.
 

Working Conditions
— Remote work.
— Flexible start of the working day.