Jobs Account Manager

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Account Manager to join our team!

Requirements:

- 3+ years of experience in Account Management / Customer Success / Sales (preferably in iGaming, digital marketing, or affiliate marketing)
- Understanding of performance marketing (CPA, RevShare, funnels, KPIs, ROI, LTV)
- Strong communication skills (written and verbal English)
- Ability to manage multiple clients simultaneously
- Experience working with CRM and reporting tools
- Commercial mindset with focus on growth and retention

Responsibilities:

- Manage day-to-day communication with clients (primarily via chats and messengers)
- Build strong, long-term relationships with clients
- Identify growth opportunities and scale accounts (budgets, geos, channels)
- Drive upsells and expand cooperation (new services, models, volumes)
- Monitor campaign performance and proactively suggest improvements
- Coordinate with traffic specialists to improve traffic quality and results
- Align client expectations with internal capabilities
- Track account performance and provide regular updates to clients
- Work closely with sales team on smooth handover and account transition

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

We're CBD Local — an SEO & growth agency with 8 years in the US CBD/hemp niche. We're not looking for someone to just maintain existing processes — we want someone who'll make them better. 🔧

Building & improving processes — your tasks:

🧩 Build and optimize the processes between clients and the internal team

🤝 Work with the Project Manager to improve the agency's internal processes

📑 Create and maintain clear documentation, checklists and SOPs

🔎 Find bottlenecks in the team's work and propose solutions

⚙️ Automate routine processes together with the team

✅ Make sure all processes are followed and understood by everyone

🚀 Improve the Customer Journey — from the first call to contract renewal

Working closely with the Project Manager:

The Project Manager owns internal task planning, team workload, deadlines and execution of internal processes.

The Customer Success Manager owns client communication, managing client expectations, transparency, relaying client priorities to the team, and making sure the client always understands project status and gets value from our work.

These two roles work hand in hand and share responsibility for successful project delivery.

You're a fit if you:

• Have experience in customer success / account / project management

• Speak fluent English (B2+) — clients are US-based

• Love order, documentation and clear processes

• Are proactive: you see a problem, you bring a solution

What we offer:

💰 $1500 base + KPI bonuses based on process volume

🌍 International clients and a grown-up, professional team

🏡 Remote work, flexible schedule

📈 Real impact on how the whole agency runs

If turning chaos into a clean system is your thing — this role is for you. 🎯

We’re looking for a Senior Account Manager — someone who understands that in B2B iGaming, great relationships are built on sharp business acumen, speed, and strategic influence. As we prepare to launch our slot portfolio to the market, you will be the driving commercial force behind our footprint. You won’t just manage accounts; you’ll pave the way, open doors with major operators, and turn our games into top-performing assets across partner platforms.

What you’ll do

• Drive commercial success: Take full ownership of B2B sales and account expansion during our market launch phase;
• Build and execute pipeline: Identify, negotiate with, and onboard key iGaming operators, aggregators, and platforms;
• Become a strategic partner: Work closely with operator casino managers to secure optimal lobby positioning, prominent game placement, and targeted promotional campaigns;
• Align product with performance: Analyze performance data (GGR, NGR, bets, active players) to spot growth opportunities and feed market insights back to product and leadership teams;
• Represent the brand: Be the face of the company at major industry events, expos, and client meetings, building long-term trust and high-value industry connections;
• Shape commercial processes: Help build our sales playbook, commercial terms, and account management framework as we scale.

What you bring

• Proven track record: 4+ years of B2B Sales / Account Management experience within a slot provider, aggregator, or top-tier iGaming ecosystem;
• Established network: Strong, active contacts with casino operators, CRM heads, and platform decision-makers;
• Launch mindset: Experience taking a product or portfolio to market from scratch (or driving massive growth in an early-stage environment);
• Data-driven & business-smart: Deep understanding of key industry metrics (GGR, NGR, RTP impact, lobby visibility, promotion ROI) and how to negotiate win-win commercial deals;
• Product passion: You genuinely understand slot mechanics, player preferences, and what makes a game perform in different markets;
• Exceptional communication: Confident, persuasive, and adept at negotiating complex deals with both operational teams and C-level stakeholders;
• Autonomy & drive: You thrive in high-ownership environments where you set your own pace and take pride in closing deals;
• Fluent English (additional languages like Spanish, German, or Portuguese are a major plus).

Benefits

• 21 vacation days + 5 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!

Requirements:

• English proficiency at B2 level or higher;
• Experience in the gambling industry;
• Client-oriented mindset, empathy;
• Previous language practice at work (both verbal and written);
• Understanding of sales.
   

Responsibilities:

• Communicating with clients via email, chat, and phone (in the future);
• Diligent management of the CRM system;
• Providing high-quality service and transferring potential clients to the retention team;
• Meeting assigned plans and targets;
• Constantly improving expertise (we have a coach who is always happy to help).
   

We offer:

• 24 paid vacation days and three weeks of sick leave;
• National holidays — on-call mode for queries, if any;
• 2 Day Offs per year;
• Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
• Corporate English lessons, 75% compensation for relevant courses;
• If needed, we provide equipment (after the probation period);
• We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.

We are a Ukrainian outsourcing company Join.To.IT, founded in 2012, and delivering software solutions across diverse business domains.
We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do.
At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team. 
 

     Requirements:

• 1+ year experience as an Account Manager, Delivery Coordinator, Junior Project Manager, or similar client-facing role in IT outsourcing/outstaffin
• Experience managing multiple parallel projects or contractors (5–10+ simultaneously)
• Strong client communication skills in English (Upper-Intermediate / B2+ or higher)
• Practical understanding of Agile/Scrum workflows
• Experience with CRM/ERP or project tracking systems
• Ability to make decisions under uncertainty and manage competing priorities
• Basic technical understanding of software development lifecycle (frontend, backend, mobile)
• Strong organizational and time-management skills
• Experience with Excel for operational or financial reporting
• Basic team coordination or leadership experience

• Experience working with Upwork or similar freelance platforms is a strong advantage
   

  Responsibilities:

• Build and maintain long-term relationships with clients across multiple concurrent projects
• Manage client expectations, clarify priorities, and ensure alignment between business goals and delivery
• Maintain communication through Upwork and other agreed channels, including milestone discussions and project updates
• Coordinate project execution in collaboration with engineers, BA, designers, and BDM
• Support Scrum processes including sprint planning alignment, progress tracking, and delivery follow-ups
• Monitor workload distribution and team allocation across projects
• Manage invoicing processes, milestone tracking, and payment follow-ups
• Track project profitability, utilization, and delivery efficiency
• Maintain reporting and operational tracking using Excel and internal tools
• Coordinate engineers working in outstaff or hybrid delivery models
• Monitor performance, engagement level, and project health
• Contribute to improving internal delivery processes and operational standards

• Participate in presale support when needed (scope clarification, estimations coordination)
   

  We Offer:

• Modern office near Vasylkivska metro station (with shelter, Starlink, and uninterrupted power supply)
• Parking for cars and bicycles
• Medical insurance
• Free gym next to the office
• Compensation for English courses and professional development
• Opportunity to influence department growth and implement new ideas
• Supportive and friendly team environment
  
  Office work format

TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.

Requirements:
• 4+ years of experience in account management or partnerships in fintech / PSP / payments.
• Strong experience working with high-risk industries (gambling, betting, forex).
• Solid understanding of payment processing, APMs, card acquiring, and payment flows.
• Experience managing B2B clients and strategic accounts.
• Fluent English (written and spoken, Upper-Intermediate).
 

Key Responsibilities:
Account Management & Client Relations
• Manage and develop relationships with assigned B2B merchant accounts.
• Take ownership of strategic clients transferred from the Sales team.
• Build long-term partnerships and act as the main point of contact for merchants via written and verbal communication.

Merchant Growth & Payment Optimization
• Identify client needs and propose appropriate payment solutions from our product portfolio.
• Support merchant expansion by launching new payment methods and entering new GEOs.
• Develop growth strategies for key merchants and oversee performance plans.

Performance Monitoring
• Track payment metrics including volume, conversion rates.
• Analyze payment performance and identify opportunities for optimization.

Operational Coordination
• Coordinate merchant onboarding and payment solution launches.
• Work closely with other departments ( Tech, Support, Risk, Compliance, Finance, Legal).
• Handle complex client escalations and ensure timely resolution.

Commercial Development
• Prepare commercial proposals and participate in negotiations.
• Identify upsell and cross-sell opportunities within existing accounts.
• Contribute to merchant retention and revenue growth.

We offer:
• Opportunity to work in a fast-growing international fintech company
• Professional growth opportunities alongside with company
• 24 paid vacation days per year and 5 paid sick leave days per year
• 10 Public holidays days
• An opportunity to work full remote or hybrid flexibility
• Collaborative and friendly team
• Professional education budget after 6 months working in the company
• Birthday gift bonus for all our employees

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Who we are:

Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:
We are seeking an Account and Content Manager with strong initiative, negotiation, and communication skills to serve as the primary point of contact and build long-term relationships with clients (platforms) and partners (game providers).

Responsibilities:

• Help clients and partners through email, online presentations, screen-share 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Keeping current clients satisfied and delivering exceptional service on a day-to-day basis
• Monitor and analyze ongoing process
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Liaise between the clients and internal teams

   

Requirements:

• Exceptional negotiation communication skills 
• iGaming experience is a must 
• Proficient in English at both written and spoken
• Industry experience in slot games is a plus
• Experience as an account manager, sales representative, or business development manager in a gambling or tech company.
• Strong attention to detail and teamwork skills.

• Ability to meet deadlines in a fast-paced environment.

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer..

Screening questions:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Сan you share examples from your portfolio that showcase your account management-related skills, particularly for gambling tech? 
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)
4. What is your notice period and how soon can you join us?

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Account Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

We are looking for a Head of Account Management to lead our Account Management function, driving long-term partner success and sustainable business growth. In this role, you will own the entire client lifecycle, optimize account management processes, strengthen strategic partnerships,  and shaping a team committed to delivering high-quality service to our partners.

Responsibilities:

• Build, develop, and scale the Account Management department;
• Hire, mentor, and manage the Account Management team, ensuring high performance and professional growth;
• Own relationships with key partners, including operators, aggregators, and platform providers;
• Develop and optimize client management processes to improve operational efficiency and service quality;
• Drive revenue growth through upselling, cross-selling, and long-term partnership development;
• Collaborate closely with Sales, Product, Integration, Support, and Finance teams to ensure seamless partner experience;
• Monitor client satisfaction, service quality, and team performance against KPIs;

• Contribute to improving the company's brand reputation and overall customer experience.

   

Requirements:

• Experience in Senior Account Management, Partnerships, or other client-facing roles within the iGaming industry;
• A track record of building and improving Account Management teams and processes;
• Deep understanding of the iGaming ecosystem, including operators, aggregators and  platforms;
• Strong commercial and negotiation skills;
• Data-driven mindset (Tableau, Power BI);
• Solid understanding of key iGaming metrics, including GGR, NGR, LTV, and retention;

• English proficiency at Upper-Intermediate (B2) level or higher.

   

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;

• Comfortable and easy management, no tyranny.

   

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage
 

AnyBiz.io is a fast-growing AI-driven sales automation product, built by the same team behind Warmy.io. We help B2B companies run smarter outreach - and we need someone who can both take great care of our customers and help shape what we build next.

This isn't a support role. You'll own a portfolio of 30-50 customers end-to-end - onboarding them, auditing their outreach, and pushing their strategy until it actually works - while feeding everything you learn straight back into our Product roadmap.

Because you'll be looking at real cold email and call sequences every day, we need someone who already has a sales, biz dev, or lead gen background - someone who instinctively knows what a good (and a bad) outreach message sounds like, and isn't afraid to tell a customer their approach isn't working.

What you'll do:

Account management:

- Manage a portfolio of 30-50 customers: weekly to monthly check-in calls, ad-hoc emails

- Maintain HubSpot CRM as the single source of truth for account info and activity history

- Mitigate churn risks and capitalize on upsell opportunities

Customer performance:

- Onboard new users, from creating an account to launching their first campaigns

- Activate new users: keep tweaking the strategy until we generate first warm responses

- Proactively advise underperforming users on the strategy changes they need to make

Research & development:

- Identify and report bugs, design flaws, and other product issues that need fixing

- Participate in Product Roadmap debates - help decide what gets built, when, and how

- Assist the Product team with feature and market research, and new feature testing

- Proactively design new prompts and test new LLM models

You're the right fit if:

- You have a sales, biz dev, or lead gen background - you can look at a cold email or call script and immediately tell what's weak about it

- You're a self-starter: you push us, we don't have to push you. You learn and improve independently, without waiting for instructions

- Your English is fluent (B2+) - vocabulary is a must, accent is completely fine. More than half your day is video calls, and most of your customers are native speakers

- You're comfortable managing 30-50 accounts at once without dropping the ball on any of them

- You're genuinely curious about the product - you want a say in what gets built, not just a queue of tickets to close

- You're flexible on hours - available up to 9pm Kyiv time, since a lot of our users are in PST and some in AUS

- You're based in Vinnytsia (preferred) or Kyiv specifically, and can be on-site at least 4 days/week during probation (WFH becomes an option after)

Nice to have:

- Prior hands-on experience with prompt engineering or testing LLM models

- Background specifically in customer success or account management, on top of the sales/outreach experience

What we offer:

- Real ownership over both your accounts and the product roadmap - your input actually shapes what gets built

- A team that moves fast and skips the politics

- Udemy access + conference budget for your growth

- Company gifts and team events

- Competitive compensation - discussed individually

- B2B contract

- Direct line to the Product team - no layers between your feedback and what ships

About the Role:
We are looking for a proactive and client-focused Key Account Manager to join our crypto processing team. You will be the primary point of contact for our merchant partners — building long-term relationships, ensuring their success on the platform, and driving revenue growth through retention and upsell.

Responsibilities:

• Own the full lifecycle of merchant relationships: onboarding, day-to-day support, and strategic account development 

• Act as the main point of contact for a portfolio of merchants — answer questions on integrations, settlement, fees, and product features 

• Monitor merchant performance and proactively reach out to address issues, opportunities, or risks before they escalate 

• Identify upsell and cross-sell opportunities within existing accounts and work closely with the BD team to execute them 

• Drive merchant retention by understanding their business needs and aligning our product capabilities accordingly 

• Prepare regular account reviews and performance reports for both merchants and internal stakeholders 

• Collect and relay product feedback to the product and tech teams — act as the voice of the client internally 

• Stay up to date with industry trends in crypto payments and payment processing 

Requirements:

• 2+ years in account management, customer success, or business development — ideally in fintech, crypto, or payments 

• Strong understanding of payment processing, acquiring, and crypto infrastructure (PSP, gateways, settlement flows) 

• Excellent communication skills — you can explain technical concepts clearly to non-technical merchants 

• Highly proactive: you identify problems and opportunities without waiting to be asked 

• Comfortable working in a fast-paced, international environment 

• English — Upper-Intermediate or higher; additional languages are a plus Nice to Have 

• Experience with crypto processing platforms or stablecoin-based payments 

• Experience working with high-volume merchants or enterprise accounts 

What We Offer 

• Competitive salary + performance-based bonus tied to merchant retention and revenue growth 

• Hybrid setup with offices in Kyiv, Barcelona, and Warsaw 

• A front-row seat in the fast-growing crypto payments space

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Media Buying Operations Specialist to join our team!

Requirements:

• 1+ year of experience in account operations, media buying support, affiliate marketing, or a similar role.
• Good understanding of Facebook Ads Manager and Business Manager.
• Understanding of Facebook Pixels, Events, Custom Conversions, and Audiences.
• Basic understanding of Meta Marketing API and Facebook Developer tools.
• Experience working with multiple Facebook accounts and Business Managers.
• Strong attention to account limits, balances, permissions, and technical details.
• Ability to work with spreadsheets and maintain structured operational records.
• Basic understanding of tracking, conversions, and postback logic.
• Good English communication skills.
• Ability to work with multiple tasks and accounts simultaneously.

Will be plus:

• Experience in iGaming / affiliate marketing.
• Experience with Facebook media buying.
• Experience with Meta Marketing API.
• Experience with Facebook Developer accounts and System Users.
• Experience with trackers, CRMs, postbacks, and server-side tracking.
• Understanding of GTM, GA4, and web analytics.
• Experience working with anti-detect browsers.
• Experience working with agency advertising accounts.
• Experience with account warming and account rotation processes.
• Previous experience in an Account Manager, Media Buying Assistant, Traffic Operations, or similar role

Responsibilities:

• Prepare and maintain Facebook accounts and infrastructure for traffic launches.
• Manage the full account lifecycle: acquisition → setup → ready for launch → rotation.
• Set up and maintain BMs, Pixels, Audiences, Ad Accounts, and Marketing API infrastructure.
• Check account limits, regions, violations, balances, payment methods, and access.
• Maintain accurate account inventory and statuses.
• Create and manage required Facebook audiences and conversions.
• Coordinate with agencies, Media Buyers, and Web Analysts.
• Monitor account health and resolve operational issues.
• Ensure all infrastructure is prepared and verified before launch.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies. 

We are well-funded, ambitious, and building a team of top professionals.

We're looking for an Account Operations Manager to keep the infrastructure behind our campaigns running day to day. You'll manage voice platform and Telegram accounts, work with telephony and SMS vendors, onboard clients into our internal platform, and run the daily health check across all active campaigns.

Responsibilities

• Manage voice platform accounts: creating new ones, configuration, and topping up balances
• Generate and monitor Telegram accounts used in outreach campaigns
• Communicate with telephony and SMS vendors: onboarding new providers, resolving issues with existing ones
• Perform data operations in the company's internal operations platform
• Onboard clients: create client profiles in the platform and hand requirements over to the internal team
• Run the daily morning campaign check against a fixed checklist: compare metrics with acceptable thresholds, verify client base uploads, confirm campaigns are running and haven't stalled, update campaign statuses in the project management system
• Escalate any deviation to the responsible manager immediately

Requirements (Must-have)

• Accuracy with data — you move values between systems without errors and re-check yourself after entering them; you understand that one typo equals a broken campaign
• Execution discipline — you run the daily checklist yourself, at the same time every day, with no reminders and no skipped items
• Ability to compare actuals against a standard — you look at a set of numbers and thresholds and immediately see what's out of range
• Escalation reflex, not self-treatment — spotted a deviation, passed it on right away: no digging into it alone, no sitting on it until end of day, no fear of delivering bad news
• Written communication as your main working tool — you phrase a request briefly and clearly, run several messenger conversations in parallel, and don't lose threads
• Persistence until resolution — with vendors: getting a new one connected, getting an answer out of an existing one; "they didn't reply" is not where you stop
• Learning speed — you pick up an unfamiliar interface and process from documentation plus one walkthrough, then work independently
• English B1 (written)

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.