Jobs Account Manager

About Us

At Peratera we believe in the future of digital commerce and the borderless economy. Our products are designed to make digital commerce friction-free, no matter where in the world you operate. The world has gone digital  and the businesses winning in it need payments infrastructure that keeps up.
 

Our platform combines a full-featured payment gateway with a digital wallet - giving merchants a single, powerful tool to accept payments, hold balances in multiple currencies, and pay out to customers and partners anywhere in the world. We serve some of the most demanding industries in digital commerce: iGaming operators, FX platforms, global e-commerce businesses, and fintech companies who need payments to just work.
 

We move fast, think commercially, and care deeply about the experience of every merchant on our platform - backed by our authorisation as an FCA-regulated Electronic Money Institution (FRN: 1023849).

Your Mission

As Merchant Account Manager, you’ll own the full lifecycle of Peratera’s merchant relationships - from onboarding and integration through to retention, upsell, and commercial growth. You’ll work with a portfolio of sophisticated B2B merchants in iGaming, FX, and e-commerce, serving as the link between their business needs and our internal Product, Tech, Finance, and Compliance teams.

What You’ll Do

• Serve as the primary contact for a portfolio of Peratera merchants across industries
• Run regular health-check calls: onboarding, integration, finance, compliance, and technical topics
• Monitor merchant activity and proactively flag risks, declines in processing volume, or satisfaction issues
• Lead merchants through onboarding, KYC, and integration to ensure a smooth go-live
• Coordinate with Tech and Product teams to resolve integration issues and answer technical queries
• Create and maintain onboarding documentation and merchant-facing materials
• Identify upsell and cross-sell opportunities within your merchant portfolio
• Analyse merchant payment performance: success rates, conversion, declined transactions, and recommend improvements
• Collaborate with the CPO on commercial priorities and merchant-specific strategies
• Own and drive merchant-reported issues end-to-end - from first contact to resolution.
• Work with Finance on billing, settlements, and reconciliation queries
• Ensure compliance and legal queries are handled in a timely and accurate manner

What We’re Looking For

• 3–5 years of experience in account management, customer success, or merchant management within a payments or fintech company
• Experience managing a B2B merchant portfolio - owning relationships, driving retention, and growing revenue
• Strong commercial mindset - comfortable identifying upsell and cross-sell opportunities and turning merchant conversations into business outcomes
• Comfortable working with payment data: success rates, conversion, decline reasons - and turning insights into action
• Deep understanding of online payments: processing flows, settlement, chargebacks, and reconciliation
• Strong communicator - able to handle technical, financial, and commercial conversations with equal confidence
• Highly organised and proactive - able to manage a large portfolio without letting things slip
• Fluent English is required (experience working with CIS or Eastern European merchants is a strong advantage)
   

Nice To Have

• Experience with distributed, multi-provider payment platforms
• Familiarity with merchant integration use cases
• Understanding of async flows (callbacks, polling, retries) is a plus

What You’ll Get

• Competitive, market-aligned compensation
• Opportunity to work on a high-impact product with real-world scale
• Modern tech environment and engineering-driven culture
• International, distributed team with a collaborative mindset
• Remote-friendly setup with flexible working hours
• Supportive team culture focused on knowledge sharing and ownership

Sounds like a match? Send us your CV - we’re excited to get to know you.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are looking for a proactive and detail-oriented Customer Success & Sales Support Specialist to support customer communications and manage the flow of leads, inquiries, and support requests across multiple online channels. The role combines professional client interaction, coordination of incoming messages, and accurate CRM data administration.

This position requires strong communication skills, responsibility, and the ability to react quickly and professionally to different types of customer requests.

Responsibilities:

1) Customer Communications & Support (English)

• Respond to live chat messages on the website
• Handle inquiries coming via email, contact forms, or social media
• Provide clear, polite, professional responses in English
• Log all interactions into the CRM system
• Forward inquiries to internal specialists when needed and ensure proper follow-up
• Keep full records of communication history
• Report recurring customer questions and suggestions for service improvements

2) Product-Related Customer Interaction (Ukrainian)

• Respond to customer questions about product types, ordering, delivery options, pricing, etc.
• Manage requests arriving through website, social pages, and messaging platforms
• Ensure customer messaging aligns with brand voice and tone
• Coordinate with internal teams on order processing or special requests
• Prepare brief summaries of requests for product, sales, or logistics teams

3) Lead & CRM Pipeline Adminastration

• Maintain an up-to-date list of all incoming prospects and inquiries
• Track the status of leads, opportunities, offers, and next steps in the CRM
• Ensure all customer data, notes, and follow-ups are properly reflected in the system
• Remind internal stakeholders of pending actions or deadlines
• Prepare weekly pipeline summaries showing lead volume, status changes, and progress
• Support with introductory messages, proposal drafts, and meeting scheduling when needed

What we offer:

• Comfortable work environment, remote work.
• Ongoing operations: according to European business hours
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Payments Partnerships Manager (PSP / EMI / Acquiring | Merchant Onboarding)

On behalf of our client, an international fintech company specializing in high-risk and complex merchant segments, we are hiring a Payments Partnerships Manager to own both payment provider relationships and merchant onboarding execution.

This is a hands-on, execution-focused role.

We are looking for someone who has worked inside a PSP, EMI, acquirer, or payment institution, and understands how onboarding decisions are actually made,  including underwriting expectations, risk appetite, and approval mechanics.

If you know how to get merchants approved (not just submitted), this role is for you.

What You’ll Own:

• End-to-end merchant onboarding with PSPs, EMIs, acquirers, and banks — from first submission to final approval
• Direct communication with underwriting, risk, and compliance teams on the provider side
• Building and managing PSP / EMI / banking relationships across multiple jurisdictions
• Structuring and optimizing KYB packages, merchant profiles, and onboarding documentation
• Matching merchants with the right providers based on risk appetite, vertical, and geography
• Increasing approval rates by pre-qualifying and positioning merchants correctly
• Identifying and onboarding new payment partners (PSPs / EMIs / acquirers)
• Handling complex and high-risk cases (crypto, iGaming, fintech, etc.)
• Maintaining structured pipeline tracking via CRM and internal tools

Who This Role Is For:

We are specifically targeting candidates who have:

• Hands-on experience inside a PSP, EMI, acquirer, or payment institution
• Direct involvement in merchant onboarding, underwriting, or account approval processes
• Clear understanding of how providers assess:
  • merchant risk
  • business models
  • transaction flows
• Experience working with:
  • acquiring setups, MIDs, payment flows
  • SEPA / SWIFT environments
• Ability to manage multiple onboarding cases simultaneously with strong attention to detail
• Confidence communicating with both:
  • merchants (clients)
  • internal teams on the provider side (risk / compliance / underwriting)

 Strong Advantage:

• Experience with high-risk verticals (crypto, iGaming, forex, nutra, etc.)
• Background in merchant underwriting / risk / onboarding teams
• Existing network of PSPs, EMIs, acquirers, or banking partners
• Familiarity with AML/KYC in a payments context (not pure compliance roles)
• Experience in payment consulting, merchant advisory, or onboarding operations

What You’ll Get:

• 100% remote setup
• Exposure to complex, cross-border payment ecosystems
• Direct work with international PSPs, EMIs, and banking partners
• Real ownership over onboarding strategy and partner relationships
• Clear path toward Head of Payments / Partnerships
• Competitive, performance-driven compensation

Responsibilities

• Communication with existing carrier and client accounts
• Launching new interconnections and preparing business cases for new partners
• Achieving sales targets and supporting revenue growth
• Cooperation with internal teams (Technical, NOC, Finance, Operations)

• Participation in international telecom conferences (2–3 times per year)

   

   

  Requirements

• Experience in A2P SMS and/or VoIP account management (1+ year)
• Strong communication and relationship management skills
• Ability to conduct face-to-face meetings
• Good multitasking and time-management skills

• English: Upper-Intermediate or higher

   

   

  What we offer

• Competitive base salary plus bonus (based on interview results and experience)
• Compensation package discussed during the interview
• Opportunity to attend international telecom conferences worldwide
• Flexible work format 
• International telecom environment

We’re looking for a Partner Success Manager who thrives on building meaningful relationships and turning them into long-term business impact. In this role, you’ll work closely with international partners across Tier-1 markets, helping them unlock the full potential of our high-load social networking and streaming products used by millions of users worldwide. It’s about becoming a trusted advisor, driving partner growth, and influencing product and business decisions through direct feedback and insights from the market

In this role, you will

• Build strong, consultative relationships with partners through regular and open communication
•  Deliver trainings and presentations on products, new features, and motivational programs
• Onboard and train new partners to ensure a smooth and effective start of cooperation
• Support existing partners with timely responses, helping them fully leverage platform functionalities and resolve payment, fines, and legal-related issues
• Collaborate cross-functionally with finance, legal, and support teams to address partner needs and ensure high-quality service delivery
• Drive partner success in business development by identifying growth opportunities and removing blockers
• Prepare actionable recommendations to improve project performance based on partner feedback

It’s all about you

• You have English at B2+ level or higher and can confidently communicate in a professional environment
• You have Spanish at B2+ level or higher and are comfortable working with international partners
• You have at least 1 year of experience in sales, account management, customer success, or similar roles
• You have a strong analytical mindset and pay close attention to details
• You have experience managing relationships with multiple partners and stakeholders simultaneously

Would be a plus:

• You are familiar with analytics platforms like Tableau or Amplitude
• You have experience working with streaming platforms or similar digital products

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test Task
• Final interview
• Reference check
• Offer

🚀 About Megadev

Megadev is an international IT company helping clients scale their teams through outstaffing of developers and digital specialists.

We work with European and global clients, building long-term partnerships and helping companies achieve their business goals through flexible and scalable team extension.

We are now looking for a Senior Account Manager who will not just manage clients — but own and grow them as business units inside Megadev.

⸻

🎯 Your Mission

Own and grow a portfolio of clients as your mini-business:

→ drive revenue growth from existing clients
→ build trusted, long-term partnerships
→ identify and unlock new opportunities for expansion

⸻

🔥 Your Responsibilities

1. Client Ownership
• Act as the main point of contact for key clients
• Build strong relationships with decision-makers
• Understand client business goals, not just current requests

2. Account Growth (Core Focus)
• Identify scaling opportunities (new roles, teams, projects)
• Drive upsell and cross-sell initiatives
• Shape solutions based on client needs

3. Strategic Thinking
• Analyze accounts and define growth strategies
• Proactively suggest improvements and new initiatives
• Participate in commercial discussions and negotiations

4. Delivery Alignment
• Work closely with recruitment and delivery teams
• Ensure high-quality candidate matching
• Monitor performance and client satisfaction

5. Retention & Risk Management
• Identify risks early (churn, dissatisfaction)
• Handle escalations and complex situations
• Improve client retention and long-term value

6. Operational Excellence
• Maintain CRM hygiene and track key interactions
• Conduct regular check-ins with real value (not just status updates)

⸻

✅ Requirements
• English level: B2–C1 (must-have)
• 3+ years of experience in:
• Account Management / Sales / Customer Success
• OR Project Management / Business Analysis with strong client interaction
• Strong communication and relationship-building skills
• Solid understanding of IT roles and development processes
• Experience working with international clients
• Ability to negotiate and close deals

⸻

💡 Nice to Have
• Experience in IT outstaffing / outsourcing
• Proven track record in upselling and account growth
• Experience managing multiple clients simultaneously
• Understanding of project economics / margins
• Experience with mid-size or enterprise clients

⸻

🎁 What We Offer
• Work with international clients and impactful projects
• Direct influence on company revenue
• Transparent bonus system tied to account growth
• Fast-track growth to Head of Account Management / Sales Lead
• High level of autonomy and decision-making
• Strong internal support (recruitment, delivery, founders)

⸻

📈 KPIs
• Revenue growth from existing clients
• Retention rate / churn
• Upsell & expansion revenue
• Number of new positions from existing clients
• Client satisfaction (NPS / feedback)

⸻

💥 Ideal Profile
• A Project Manager or Business Analyst who wants to move closer to business and revenue
• An Account Manager ready for more ownership and impact
• A Sales professional who prefers long-term partnerships over one-time deals

We are seeking a strong Key Account Manager with a solid fintech background who will manage and grow relationships with key enterprise clients, ensuring long-term partnership and revenue growth 💼📈

 Your Responsibilities

🤝 Support clients through the full onboarding cycle, ensuring a smooth and successful start
📊 Build and maintain strategic relationships with enterprise customers
💬 Foster long-term partnerships based on trust, transparency, and mutual respect
💡 Identify upsell & cross-sell opportunities within existing accounts
🔄 Conduct regular business reviews to align with clients’ evolving needs
🎯 Present value propositions clearly and handle objections effectively
📝 Negotiate and close complex B2B deals with senior decision-makers
📈 Monitor KPIs, growth metrics, satisfaction levels, and risks
🤝 Collaborate with IT, Compliance, Payments, Finance, and Settings teams to ensure seamless client experience
🚨 Monitor client activity and proactively address any unusual changes
📑 Prepare monthly reports on KPIs and assigned tasks
📚 Assist with Confluence articles and updates upon request
👩‍🏫 Mentor newcomers, conduct shadow sessions and trainings after probation
🗣 Gather client feedback and convert it into actionable insights
🌍 Share industry trends and market insights within the team
⚖️ Maintain high standards of ethics and professionalism

 Skills & Requirements

✅ 2+ years of experience as Key Account Manager (B2B) / Payment Manager
✅ Strong understanding of FinTech & payment ecosystems
✅ Experience with merchant account onboarding
✅ Excellent communication & self-management skills
 English – Upper-Intermediate / Advanced
 Ukrainian/Russian – fluent

Nice to Have

➕ Compliance certifications
➕ Legal background

Hiring Process
📞 Prescreening Call with Recruiter (40 min)
🧠 Technical Interview (60 min)
🎯 Job Offer & Background Check

VIP Manager (iGaming)
 

Responsibilities

— Manage a portfolio of VIP clients following established scripts and guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.
 

Requirements
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— стрессоустойчивость, гибкость и адаптивность.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.
 

Languages
— English: B2+
— Uzbek: C1
 

Nice to Have
— Experience working with iGaming B2B CRM systems.
 

Working Conditions
— Remote work.
— Flexible start of the working day.

About the Role

We are looking for a data and detailed oriented Senior CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.

In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities.

Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with Softswiss ecosystem + Customer.io tool

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets)
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness.
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns.
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities.
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans.
• Key Requirements
• 3+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them

About the Role

We are looking for a highly structured and persistent Account Manager to manage a portfolio of ~50 B2B clients, primarily in Kazakhstan and Ukraine, including banks and public sector organizations.

This role requires strong ownership, patience, and the ability to work with low-response clients, complex documentation processes, and long payment cycles.

Key Responsibilities

1. Client Management

• Manage and grow a portfolio of ~50 existing clients
• Build and maintain long-term relationships with key stakeholders
• Proactively follow up with low-engagement clients
• Identify decision-makers and ensure consistent communication
• Strong critical thinking skills (ability to ask questions, gather relevant information, and develop well-thought-out solutions and conclusions).
• Clear, structured, and effective communication skills.

2. Payments & Renewals

• Monitor payment timelines and proactively follow up
• Avoid overdue invoices
• Work closely with clients to ensure timely contract renewals
• Handle payment delays professionally while maintaining strong relationships

3. Documentation

• Prepare and manage contracts, acts, addendums, and other legal documents
• Participate in tenders: collect, prepare, and submit required documentation
• Ensure accuracy and compliance with client requirements (especially public sector)

4. Account Growth

• Identify upsell and cross-sell opportunities
• Support clients in maximizing value from YouScan
• Contribute to retention and revenue growth

5. Internal Coordination

• Collaborate with Sales, Support, and Finance teams
• Maintain accurate records in CRM
• Track client status, risks, and next steps

Work schedule: 5/2 — Mon-Fri, 10:00 – 19:00 (Kyiv time).
Location - Ukraine!

Required Skills & Experience

Must-have:

• 2+ years of experience in Account Management / Customer Success (B2B) in IT
• Experience in managing payments and signing contracts is required
• Experience working with banks, enterprises, or public sector clients
• Strong follow-up and negotiation skills (especially around payments)
• High level of organization and attention to detail
• Ability to manage multiple clients simultaneously
• Experience working with contracts and documentation

Important:

• Ability to work with low-response / hard-to-reach clients
• Persistence and ownership mindset
• Strong management communication skills mean the ability to communicate with stakeholders in a clear, structured, and proactive way that drives results. This includes setting expectations and deadlines, following up persistently, handling payment discussions professionally, and maintaining control over processes, even with low-response or complex clients.
• Time management and prioritization skills

Nice-to-have:

• Experience with tenders
• Experience working with the Kazakhstan and Ukraine markets
• Experience with tools like Intercom, Zendesk, HubSpot, Notion, and Slack is a plus.
• English (intermediate+)

Ideal Candidate Profile

• Structured and process-driven
• Persistent and not afraid of follow-ups
• Comfortable with routine and documentation-heavy work
• Able to balance client service with business goals (payments, renewals)

What we offer

• Access to modern tools and best practices for customer support and product development.
• Training and professional development opportunities.
• Structured onboarding, a comprehensive product knowledge base, and automation of routine tasks.
• Unlimited paid vacation and sick leave (Unlimited Leave Policy).
• Hybrid work with an office in Kyiv or fully remote.
• A 4-day workweek during the summer.
• Working in an ethical company with a strong market reputation and a solid internal culture.

We are looking for a proactive Junior Account Manager to join our team. You will be responsible for expanding our partner network, fostering long-term client relationships, and ensuring high-quality delivery of our analytical services.

The Role:

• Serve as the primary point of contact for B2B clients across the UK, US, and EU.
• Translate client hiring needs and project requirements into actionable requests for our recruitment and delivery teams.
• Identify opportunities to scale client teams (Upsell/Cross-sell) and increase overall billable volume.
• Build long-term trust through regular sync-ups, health checks, and performance reporting.
• Oversee the full lifecycle - from onboarding and contract management to invoicing and monthly reporting.

Requirements:

• Excellent written and verbal English communication is a must.
• Ability to negotiate, influence, and handle feedback professionally.
• Capacity to structure information and maintain attention to detail.
• Fast learner

VIP Manager (iGaming)
 

Responsibilities
— Manage a portfolio of VIP clients following established scripts and guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.
 

Requirements
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— стрессоустойчивость, гибкость и адаптивность.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.
 

Languages
— English: B2+
 

Nice to Have
— Experience working with iGaming B2B CRM systems.
 

Working Conditions
— Remote work.
— Flexible start of the working day.

We are a dynamic Holding, that embraces flexibility and encourages your innovative ideas for product and process improvements.
We leverage cutting-edge technologies in the development of our application, providing you with an opportunity to gain valuable experience in this rapidly evolving field.
At our Holding, we offer career prospects. As we continue to grow each day, you have the chance to shape your future as the Lead of any direction in our Holding.

We are looking for a Senior Account Manager to join our team!

 

Requirements:

• 3+ years of commercial experience as an Account Manager in the fintech industry;
• Excellent communication skills;
• Excellent problem-solving skills and analytical thinking;
• Ability to work effectively in a fast-paced environment and under pressure;
• Ability to work autonomously;
• Conversational English (B2 level and above).
   

Responsibilities:

• Maintaining strong relationships with existing clients through regular communication and personal meetings;
• Identifying new business opportunities by researching the market and analyzing the industry;
• Communicating with clients to understand their needs and providing appropriate product solutions, including product demos, presentations, etc.;
• Ensuring customer satisfaction by providing ongoing support and ensuring timely and professional coverage of their needs;
• Upselling and cross-selling to existing clients to increase client revenue and expand the client base;
• Collaborating with other teams, including sales, marketing, and product development, to ensure seamless operations;
• Tracking and reporting on client performance and preparing regular reports for internal and external management.
   

We offer:

• Financial stability and competitive salary;
• 24 paid vacation, not limited sick leaves, additional day-offs;
• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);
• An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas!
• The perspective of development in FinTech with a focus on a foreign market;
• Remote work.
   

👏🏻We are proud of our corporate culture which embodies principles:

• No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.
• Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.
• Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.
• Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.
• Quick path from your idea to result: you’ll be able to see results of your effort i short time period;
• Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.
• Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.
• Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.
   

Join us and you can be part of our company and creation it grows!

UnderDefense is a cybersecurity platform helping companies prevent breaches and automate security operations.

We’re looking for someone who doesn’t just “support clients” — but owns relationships, drives retention, and grows accounts.

     What you’ll do:

• Manage clients after deal closure (onboarding → growth → retention)
• Build strong relationships and understand client business goals
• Identify and drive upsell / cross-sell opportunities
• Proactively manage churn risks
• Run регуляр meetings, QBRs, and account reviews
• Work closely with sales, marketing, and delivery teams

     What we expect:

• Experience in Customer Success / Account Management (B2B, IT/SaaS)
• Strong understanding of customer lifecycle, retention, and expansion
• Ability to own accounts and drive outcomes (not just support)
• Confident communication in English

➕ Nice to have:

• Cybersecurity / MSP / SaaS background
• Experience working with mid-market or enterprise clients

💥 What you get:

• Strong product and sales team
• Base salary + bonuses for upsell & retention
• Remote + flexible schedule
• Work with US & EU clients
• Real impact on clients and product

Our client, a high-tech defense company at the forefront of innovation, is looking for a Account Specialist. 

This role is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. Account Specialist will be responsible for nurturing strong client partnerships and delivering proactive support to meet their needs. Your role includes managing daily account activities, resolving inquiries, and coordinating cross‑functional teams to ensure exceptional service. You’ll help optimize account performance and contribute to long‑term customer success. 

Responsibilities: 

• Manage and develop relationships with clients; 
• Handle incoming client requests and provide timely support; 
• Assist in processing orders, quotes, invoices, and related documentation; 
• Coordinate with internal teams (sales, logistics, technical support); 
• Monitor client satisfaction and proactively resolve issues; 
• Maintain accurate records in CRM systems; 
• Prepare reports on client activity and performance. 

Skills Requirements: 

• 2+ years of experience in account management, sales support, or customer success; 
• Understanding of B2B sales processes; 
• Strong communication and interpersonal skills; 
• Ability to manage multiple tasks and prioritize effectively; 
• Attention to detail and problem-solving mindset; 
• Experience working with CRM systems;  
• Self-motivated with a proactive attitude.  

The Company Offers: 

• Official employment with a competitive salary and clear, transparent cooperation terms;  
• Paid vacation (24 calendar days per year) and paid sick leave;  
• Support for your professional development — the company is actively growing, and you will have the opportunity to grow with it;  
• Military reservation;  
• A team of like-minded professionals working toward a common goal.