Jobs Account Manager

A promising iGaming project operating for over a year is actively hiring new talent

Expanding across Asia, MENA & Africa - and we’re looking for strong hunters who know their local markets and can drive real affiliate growth.
If you have iGaming / betting affiliate experience and a true acquisition mindset - let’s talk.

Responsibilities:

• Active search for partners, negotiation, account management and scaling.
• Working with deals under RS/Fix/CPA models, ability to negotiate and secure favorable terms.
• Monitor compliance with contract terms and track traffic quality.
• Setting tasks for content and design teams. Management of promotional materials.

• Complete assigned tasks on time.

   

Requirements:

• Proactivity, ambition, and ability to work independently.
• 2+ years of experience in the affiliate industry within iGaming / Gambling.
• ⚠️ Important: Proven experience working with the Revenue Share model is required. Hybrid and CPA are not relevant. Candidates must have an active/live base of webmasters.
• English - B2

• Russian - C1

   

Conditions:

• Remote work.
• Fixed salary + bonus (discussed individually).

We are looking for a Risk Manager to oversee player risk, payment risk, and operational risk management within our B2C iGaming product.

This role focuses on risk assessment, fraud prevention, and payment monitoring to ensure safe and sustainable business operations.

Key Responsibilities:

• Assess and manage player and financial risks.
• Monitor payment flows, chargebacks, and suspicious activity.
• Develop and implement risk policies, thresholds, and internal procedures.
• Collaborate with anti-fraud, compliance, and payments teams.
• Analyze risk-related data and prepare reports for management.
• Review and support decision-making on high-risk cases.

• Identify potential vulnerabilities and recommend risk mitigation strategies.

   

Requirements:

• Proven experience 1+ year as a Risk Manager in iGaming.
• Strong analytical and problem-solving skills.
• Good understanding of payments, fraud prevention, and player behavior.
• Detail-oriented with a structured approach to risk management.
• Ability to make data-driven decisions.
• English C1+

We offer:

• Fully remote work - work from anywhere.
• Flexible schedule.
• Paid vacation / sick leave / professional courses.
• Work equipment provided.
• No micromanagement - we focus on results.

Waiting for your CV :)

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

Our client is an international product-based IT company specializing in the iGaming industry. Founded in 2014, the company has been successfully operating on the market for more than 11 years, bringing together a team of 390+ professionals. Starting as a leader in the CIS region, the company is now actively expanding on a global scale.

We are currently looking for an Junior Account/Support Manager to manage partner relationships, oversee account operations, and ensure accurate financial tracking in the media buying process. The role combines operations, reporting, and communication with partners and internal teams.

📋 Key responsibilities and your contribution:

• Work with partners and contractors, including sourcing and onboarding new partners (account agencies, farm/log/proxy suppliers, and other consumables), maintaining and developing relationships, as well as negotiating cooperation terms and ensuring compliance.
• Maintain reporting on accounts and partners, including preparation and submission of account IDs for financial reporting
• Manage account tracking within the media buying PnL framework.
• Oversee procurement of accounts and other consumables.
• Monitor balances and expenses, perform regular reconciliations with agencies, and track remaining balances with partners.
• Facilitate communication between media buyers and agency support teams, and assist in resolving technical and operational issues related to accounts.
• Minimize risks of fund leakage or unauthorized use of accounts by third parties.
• Contribute to optimizing processes between the media buying team and external partners

📚 Your qualifications:

• 1+ year of experience in sales, account management, operations, support, partner/vendor management, or similar roles.
• Strong reporting skills and proficiency in spreadsheets (Google Sheets / Excel).
• Ability to monitor balances, expenses, and resource allocation.
• Capability to handle large volumes of data and manage multiple accounts simultaneously.
• High level of attention to detail, responsibility, and accuracy when working with financial and account-related data.
• Strong communication skills, including interaction with contractors and partners.
• Stress resilience and ability to work in a multitasking environment.

• Willingness to work remotely on a shift schedule (day and evening shifts).

   

➕ Nice to have:

• Basic understanding of media buying processes and working with advertising accounts.
• Understanding of account infrastructure (accounts, proxies, farms, logs, etc.).
• Experience in support teams, operational support, or partner/vendor management.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses/training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland.

About the Role

We are looking for a highly structured and persistent Account Manager to manage a portfolio of ~50 B2B clients, primarily in Kazakhstan and Ukraine, including banks and public sector organizations.

This role requires strong ownership, patience, and the ability to work with low-response clients, complex documentation processes, and long payment cycles.

Key Responsibilities

1. Client Management

• Manage and grow a portfolio of ~50 existing clients
• Build and maintain long-term relationships with key stakeholders
• Proactively follow up with low-engagement clients
• Identify decision-makers and ensure consistent communication
• Strong critical thinking skills (ability to ask questions, gather relevant information, and develop well-thought-out solutions and conclusions).
• Clear, structured, and effective communication skills.

2. Payments & Renewals

• Monitor payment timelines and proactively follow up
• Avoid overdue invoices
• Work closely with clients to ensure timely contract renewals
• Handle payment delays professionally while maintaining strong relationships

3. Documentation

• Prepare and manage contracts, acts, addendums, and other legal documents
• Participate in tenders: collect, prepare, and submit required documentation
• Ensure accuracy and compliance with client requirements (especially public sector)

4. Account Growth

• Identify upsell and cross-sell opportunities
• Support clients in maximizing value from YouScan
• Contribute to retention and revenue growth

5. Internal Coordination

• Collaborate with Sales, Support, and Finance teams
• Maintain accurate records in CRM
• Track client status, risks, and next steps

Work schedule: 5/2 — Mon-Fri, 10:00 – 19:00 (Kyiv time).
Location - Ukraine!

Required Skills & Experience

Must-have:

• 2+ years of experience in Account Management / Customer Success (B2B)
• Experience working with banks, enterprises, or public sector clients
• Strong follow-up and negotiation skills (especially around payments)
• High level of organization and attention to detail
• Ability to manage multiple clients simultaneously
• Experience working with contracts and documentation

Important:

• Ability to work with low-response / hard-to-reach clients
• Persistence and ownership mindset
• Strong management communication skills mean the ability to communicate with stakeholders in a clear, structured, and proactive way that drives results. This includes setting expectations and deadlines, following up persistently, handling payment discussions professionally, and maintaining control over processes, even with low-response or complex clients.
• Time management and prioritization skills

Nice-to-have:

• Experience with tenders
• Experience working with the Kazakhstan and Ukraine markets
• Experience with tools like Intercom, Zendesk, HubSpot, Notion, and Slack is a plus.
• English (intermediate+)

Ideal Candidate Profile

• Structured and process-driven
• Persistent and not afraid of follow-ups
• Comfortable with routine and documentation-heavy work
• Able to balance client service with business goals (payments, renewals)

What we offer

• Access to modern tools and best practices for customer support and product development.
• Training and professional development opportunities.
• Structured onboarding, a comprehensive product knowledge base, and automation of routine tasks.
• Unlimited paid vacation and sick leave (Unlimited Leave Policy).
• Hybrid work with an office in Kyiv or fully remote.
• A 4-day workweek during the summer.
• Working in an ethical company with a strong market reputation and a solid internal culture.

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.
We are expanding our Retention / Outbound team and are looking for proactive Account Managers who feel confident on the phone, enjoy working with KPIs, and know how to turn communication into results.

In this role, you’ll work with an active player base, focus on outbound and follow-up calls, increase engagement, and directly impact revenue.

Your key responsibilities will include:

– Making outbound and follow-up calls to users to gather feedback and identify their needs.
– Strictly following call scripts, communication standards, and internal policies.
– Upselling services and encouraging clients participation activities and promotions.
– Increasing clients loyalty and service quality through a personalized approach.
– Handling objections and resolving clients issues during communication.
– Collaborating with retention managers and the team to improve clients experience.
– Achieving daily and monthly KPIs (calls volume, conversion, etc).

It’s a match if you have:

– Confident spoken English (Upper-Intermediate or higher) and no fear of phone communication.
– 1+ year of experience in sales, account management, retention, or outbound call roles.
– Strong result orientation and willingness to work with clear KPIs.
– Proactive mindset, ability to listen, and understand client needs.
– Experience with CRM systems (Salesforce, Zoho, Bitrix24, HelpDesk, or similar).
– Stress resistance and a healthy attitude toward rejections.

Nice to have:

– Experience in marketing/digital and high-intensity sales niches.
– Background in call centers or retention/reactivation roles.
– Experience with upsell / cross-sell mechanics.
– Knowledge of additional foreign languages.

What we offer:

– Flexible shift schedule (06:00–16:00 / 16:00–02:00), 4/3 rotation.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths both horizontal and vertical:
Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive, friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Birthday greetings, team buildings, and real human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Ready to grow with us?

Send over your CV - we’d love to get to know you and discuss how you can grow at Softsich 🚀

We’re looking for a VIP Account Manager to own and grow a dedicated portfolio of high-value players.
You’ll work closely with the Head of CRM, Support, Payments, Risk, and Product teams to ensure premium-level service and sustainable VIP revenue growth in a fast-scaling iGaming environment.

💪Key Responsibilities

• Managing a dedicated portfolio of VIP players
• Maintaining regular proactive communication with VIP players
• Ensuring fast resolution of issues related to payments, bonuses and account matters
• Coordinating with Support, Payments, Risk, and Product teams on VIP-related cases
• Granting personalized bonuses within the approved discretionary limit
• Reactivating VIP players showing declining activity
• Monitoring deposit activity and player behavior
• Analyzing portfolio performance (GGR, deposit frequency, activity decline)
• Providing regular reports and insights to the Head of CRM
• Monitoring player satisfaction and loyalty within the VIP portfolio

🔥 Skills & Competencies:
✔️ 2+ years of experience in iGaming/Sweepstakes
✔️ Experience working with VIP or high-value player segments
✔️ Experience working with CRM systems
✔️ English B2+

⭐ Nice to Have

Experience in US-facing Sweepstakes projects

✨What We Offer:

• Full remote work
• Flexible working hours (start between 10:00 and 12:00)
• 8 hour work day + break
• Time Off 28 calendar days of paid vacation (after successfully passing the probationary period)
• 4 days of days off

Summary

ChargeAutomation is a payment automation platform built for short-term rental operators. We help property managers get paid faster, reduce payment friction, and deliver better guest experiences, from booking to checkout. We’re remote-first, async-first, and growing fast.


What you’ll do:
- Own the full outbound sales pipeline, from lead sourcing to closed deal
- Build and run cold outreach sequences targeting property managers and STR operators across EMEA.
- Source and qualify leads using Apollo, Instantly, and LinkedIn
- Run discovery calls, product demos, and handle objections with operators who manage 10–500+ rental units
- Hit and exceed monthly pipeline and revenue targets

- Collaborate async with marketing and product to sharpen messaging and ICP targeting
- Report on pipeline health, conversion metrics, and deal velocity

What you bring:
* 3–5 years in SaaS sales or hospitality with a consistent track record (no job-hopping)
* Real outbound experience you’ve personally built cold outreach sequences and can show the results
* Comfortable with MRR, ARR, churn, LTV, CAC, and pipeline math
* Fluent English — written and spoken — and confident on video calls
* Prior remote work experience (2+ years preferred)
* CRM proficiency (HubSpot, Salesforce, or Pipedrive)
* Experience in the short-term rental / vacation rental / PropTech space
* Familiarity with Apollo, Instantly, Outreach, or Salesloft
* Second language is a plus (Spanish, Portuguese, German, or French)
* SaaS OR hospitality experience (highly valued)


Why ChargeAutomation
* You’re shaping how we sell, not following a playbook someone else wrote
* A vertical that’s exploding, short-term rentals are a $100B+ market with massive payment friction to solve
* Remote-first, async-first. No micromanagement, no pointless standups, just results
* A team that’s direct, fast, and fun

We’re looking for a Partner Success Manager who thrives on building meaningful relationships and turning them into long-term business impact. In this role, you’ll work closely with international partners across Tier-1 markets, helping them unlock the full potential of our high-load social networking and streaming products used by millions of users worldwide. It’s about becoming a trusted advisor, driving partner growth, and influencing product and business decisions through direct feedback and insights from the market

In this role, you will

• Build strong, consultative relationships with partners through regular and open communication
•  Deliver trainings and presentations on products, new features, and motivational programs
• Onboard and train new partners to ensure a smooth and effective start of cooperation
• Support existing partners with timely responses, helping them fully leverage platform functionalities and resolve payment, fines, and legal-related issues
• Collaborate cross-functionally with finance, legal, and support teams to address partner needs and ensure high-quality service delivery
• Drive partner success in business development by identifying growth opportunities and removing blockers
• Prepare actionable recommendations to improve project performance based on partner feedback

It’s all about you

• You have English at B2+ level or higher and can confidently communicate in a professional environment
• You have Spanish at B2+ level or higher and are comfortable working with international partners
• You have at least 1 year of experience in sales, account management, customer success, or similar roles
• You have a strong analytical mindset and pay close attention to details
• You have experience managing relationships with multiple partners and stakeholders simultaneously

Would be a plus:

• You are familiar with analytics platforms like Tableau or Amplitude
• You have experience working with streaming platforms or similar digital products

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test Task
• Final interview
• Reference check
• Offer

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

PayDo, a dynamic FinTech with a newly acquired MFSA license, is seeking a highly motivated and experienced Lead/Head of Key Account Management to spearhead the growth and success of our most valued client relationships, with a primary focus on upselling additional products within our rapidly expanding direct acquiring business line.

Your primary focus will be on:

• Developing, implementing, and maintaining specific policies, procedures, and guidelines tailored to the direct acquiring business to ensure operational efficiency and compliance
• Leading and scaling the whole department, with a primary focus on the direct acquiring business line and potential oversight of banking and checkout lines
• Understanding the evolving needs of our acquiring clients and translating those insights into product and service improvements

Your regular tasks 

• Provide strategic leadership and daily oversight to the Key Account Management (KAM) team, driving operational excellence, client satisfaction, and revenue growth
• Maintain, update, and enforce SOPs, guidelines, and manuals for the KAM department; conduct regular reviews to ensure alignment with evolving regulatory and business requirements
• Continuously assess and enhance KPIs and SLAs to ensure they reflect the company’s current strategic objectives and client expectations
• Oversee and conduct regular Quality Assurance (QA) assessments to ensure high standards in service delivery, account performance, and client engagement
• Identify operational inefficiencies and proactively implement cross-functional solutions that streamline workflows, improve service levels, and enhance the end-to-end client experience
• Manage team performance through targeted coaching, structured feedback, and development planning; address underperformance through corrective actions and timely offboarding where necessary
• Promote a culture of continuous professional development by deepening the team’s expertise in product functionality, payment systems, compliance requirements, and industry trends
• Foster a high-performance, accountable culture within the team by reinforcing professionalism, work ethic, and motivation at all levels
• Cultivate and maintain strong relationships with PayDo’s key clients, acting as a strategic partner by regularly gathering client feedback and translating insights into actionable improvements across products and services
• Identify opportunities to increase profitability by initiating, championing, and overseeing the delivery of key client-driven features and solutions that drive long-term value

Skills & expectations

• Proven track record of at least 2 years in a managerial role, with direct supervision of a team of 3 or more individuals
• Minimum of 4 years of experience in the Fintech industry, either as a consultant in Fintech consulting company, in-house payments manager in high-risk verticals (iGaming, Crypto, Forex, etc), account manager/sales agent, or customer support representative within a financial institution (EMI, Bank, or PSP) or similar
• Prior experience with the onboarding of clients, specifically within a direct acquiring setup
• Strong understanding of payment infrastructures, including payment schemes, card schemes and alternative payment methods
• Strong understanding of the specifics of KYB onboarding process, preferably with an EU/CA-based EMI or PSP
• In-depth knowledge of the fintech landscape, including key competitors and current market trends
• Solid understanding of the company’s target industries, with hands-on experience working across high-risk and low-to-medium risk sectors
• Demonstrated leadership and team management capabilities, with a history of building and leading high-performing teams
• Outstanding communication, negotiation, and interpersonal skills, with a client-centric approach
• Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment
• Fluent level of English skills, Fluent Ukrainian or Russian language 

Nice to have:

• Experience working with cryptocurrencies would be a plus
• Experience of working with PIS/AIS payment flows would be a plus

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

Objective of the role:
At 8allocate, we are shifting the paradigm from general software development and staff augmentation to becoming a niche AI-driven consultancy. As our Account Manager, you won't just be a point of contact; you will be the bridge between our clients' business goals and our engineering excellence.
Reporting directly to the COO, you will manage a portfolio of 5-10 accounts, ensuring high NPS and fostering account growth.

Cooperation: Long-term.
Position: New.
Timezone requirements: 9 am. - 6 pm. or 10 am. - 7 pm. UA time zone (UTC+2).

English: Advanced level.

Requirements:

• 2+ years of relevant experience in Account Management, Project Management, or Client Success within the IT industry;
• Advanced English (written and spoken) is a must;
• Proven ability to manage multiple clients and stakeholders simultaneously without losing track of details;
• Understanding of both Outstaffing and Outsourcing models;
• Experience with reporting, invoicing processes, and basic legal/contractual terminology;
• A "get-it-done" attitude - we value a culture of high autonomy and accountability, we don’t track hours; we track results.

Nice to have:

• A degree in a technical field or prior experience working closely with software development lifecycles;
• Experience managing third-party vendors or external subcontractors within a project team;
• Familiarity with AI-driven solutions.

Responsibilities:

• Manage a portfolio of 5-10 accounts (predominantly staff augmentation) and drive the adoption of managed projects and outsourcing solutions. You will be responsible for identifying "entry points" where we can move from providing talent to providing full-scale technical solutions and domain-specific consultancy;
• Identify upsell opportunities and expansion areas within your accounts to drive revenue growth;
• Lead regular syncs with both clients and teams - be the "eyes and ears" on the account to ensure stability and high NPS;
• Work closely with HR and Recruitment teams to ensure seamless onboarding, talent retention, and team motivation;
• Handle the "business" of the account, including reporting and facilitating legal/paperwork matters;
• Take full ownership of the account's financial health. This includes accurate invoicing, controlling, and tracking client payments, and proactively managing debt collection to ensure no overdue accounts;
• Manage projects involving mixed teams, coordinating and overseeing subcontractors;
• Be available in US/UK time zones as needed (occasional late-evening communication) and open to international travel for in-person client visits.

Cultural & Behavioral Fit:

• Honest and Ethical – communicates openly, upholds ethical standards, and cultivates strong, trust-based relationships;
• Adaptable and Solution-Oriented – a proactive problem solver who embraces challenges, learns quickly, and thrives in changing environments;
• Reliable and Accountable – takes ownership of tasks, stays self-organized, and follows through on commitments;
• Collaborative Team Player – works effectively in diverse, cross-functional teams, contributing meaningfully to shared goals;
• Resilient Under Pressure – a calm and composed person who can handle stress, navigate conflicts, and perform well in demanding situations;
• Growth-driven and Proactive – a self-motivated learner who actively seeks feedback, takes initiative, and continuously improves to drive innovation.

Benefits from 8allocate:

• You’ll work with a supportive and spirited team of professionals.
• Corporate events, holidays, and team buildings for your joy.
• Training and development: we have a budget for your professional development.
• Sport or medical insurance compensation according to the general policy.
• People-oriented management without bureaucracy.
• Paid vacation and sick leaves.

Infingame is extending an invitation to accomplished professionals to become an integral part of our dynamic company as a Middle/Senior Account Manager.

We are on the lookout for motivated individuals ready to join our team. Your contribution will be instrumental in delivering our top-notch products and services, collaborating with some of the most professional minds in the industry, and driving your continued growth and development.

Infingame operates as a B2B aggregator for the iGaming sector and has amassed over 9 years of industry expertise. At Infingame, we are at the forefront of the dynamic iGaming industry, driven by a passion for innovation and excellence. With a robust portfolio of games from the best game providers, including the fastest spin time across other aggregators, Infingame offers an unparalleled gaming experience that sets us apart.

Your future responsibilities:

• Own a portfolio of operator accounts & develop trustful and warm long-term relationships with our Customers to positively impact their loyalty and revenue growth, be a trusted partner for Customers.
• Monitor performance KPIs (retention, GGR, marginality, NPS etc.) and act on opportunities for growth.
• Coordinate with technical, marketing, and product teams to support clients.
• Be the client’s voice inside the company, and our voice outside it.
• Assist in integration journeys and proactively resolve issues and mitigate risks.
• Identify & pursue upsell opportunities (e.g., new providers, features, tools, promo).
• Provide data-driven insights to clients to improve their business outcomes.

• Align key stakeholders & Team around outcomes.

   

The following skills are important to us:

• 1+ year of experience in Account Management in the iGaming industry.
• Strong understanding of iGaming KPIs and monetization models.
• Client-focused, organized, and persuasive.
• Confident working with CRM tools, dashboards, and performance data.
• Experience in working with budgets, marginality, contracts, and invoices.
• Fluent English.

• Ability to go on business trips.

   

What sets us apart:

• Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs.
• Travel: Occasional business trips may be required to attend industry conferences and meet with clients in person.
• Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency.
• Slovakian Classes: If you’re in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home.
• Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it.
• Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 21 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence.

• We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company’s objectives.

   

At Infingame, we are not just shaping the iGaming industry; we’re elevating it to new heights.
Join us in this exhilarating journey where creativity, technology, and entertainment converge.

Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.

PDF Expert is one of the most loved PDF apps, trusted by over 30 million people worldwide to read, edit, annotate, and manage PDFs seamlessly across Mac, iPad, and iPhone. Recognized as “App of the Year,” an “Apple Editor’s Choice,” and a Red`Dot Design Award winner, PDF Expert sets the standard for effortless document workflows.

As an Account Executive, you will drive sales growth and be responsible for managing the full sales cycle — from initial contact to closing. You’ll take part in shaping sales processes from the ground up, learning from experienced teams, and developing your career in a consultative sales environment focused on solving customer problems.

What will you do:

• Lead generation and prospecting through targeted outreach strategies, cold calling, networking, and personal referrals
• Deliver compelling product demonstrations and presentations tailored to each client’s specific needs
• Negotiate contracts and close deals, ensuring alignment with company policies and objectives
• Work closely with marketing, product, and engineering teams to align sales efforts with company goals and product roadmaps
• Analyse sales performance data to identify trends and opportunities for improvement
• Stay informed about PDF industry trends, competitor offerings, and market dynamics

About you:

• 3+ years of experience in B2B sales, preferably in the software industry
• Extensive experience in running full-cycle sales processes
• Proven track record of successful outbound prospecting and lead generation
• Strong written and verbal communication in English
• Consultative mindset with high curiosity and initiative
• The technical acumen to articulate complex product solutions with clarity and confidence
• Comfortable working independently in a fast-paced environment, collaborating closely with distributed teams

Would be a plus:

• German language proficiency
• Hands-on experience with HubSpot

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.