Jobs Account Manager

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, MegaFair is the place to make your mark.

REQUIREMENTS

• Minimum 3 years of experience in B2B account management within the iGaming sector;
• In-depth knowledge of iGaming industry dynamics, major market players, products, and emerging trends;
• Fluent English (C1): confident in high-level negotiations, strategic account planning, and partnership development;
• Demonstrated success in building long-term client relationships, increasing partner satisfaction, and maximizing account value;

• Strong analytical and problem-solving skills, with attention to detail and a strategic mindset to identify opportunities and mitigate risks.

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from, and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;

• Professional Growth: emphasis on internal promotions for career advancement.

   

RESPONSIBILITIES

• Lead the full account management lifecycle — from onboarding new partners to maximizing account value and ensuring sustained growth;
• Strengthen our market position by expanding strategic relationships with key decision-makers and engaging regularly with C-level executives;
• Serve as the primary strategic contact for partners, fostering trust-based, long-term relationships and acting as their advocate within the company;
• Collaborate cross-functionally with product, tech, and marketing teams to ensure seamless delivery, optimize partner performance, and tailor solutions to client needs;
• Identify upsell, cross-sell, and expansion opportunities to boost revenue and support our global growth objectives;
• Monitor industry trends, competitor activities, and market shifts to anticipate partner needs and stay ahead of the curve;

• Bring a proactive, ownership-driven mindset — consistently seeking ways to improve processes, enhance partner satisfaction, and deliver measurable results.

   

CANDIDATE JOURNEY
Interview with a Recruiter - Interview with CCO - Interview with CEO - Job Offer

Adwa is a fast-growing iGaming platform offering both in-house products and tailor-made solutions for our clients.
At Adwa, we don’t just create iGaming products — we build long-term player experiences. Join a team where innovation, empathy, and a growth mindset drive every decision.

We are expanding our team and looking for a communicative and customer-driven VIP Manager to support and grow our VIP segment. 
 

About Us

• We work with Tier-1 markets and focus on delivering high-quality, localized player experiences.
• You’ll join a collaborative, international team where initiative, open feedback, constant dialogue, and a good sense of humor are core to how we work.
• We offer real growth opportunities — both within the department and across the company. You’ll be able to evolve into roles such as VIP Manager or VIP CRM Specialist depending on your interests and performance.
   

Responsibilities

• Manage a portfolio of VIP players, building strong, trust-based relationships.
• Provide a personalized VIP service across multiple channels (email, phone, messengers).
• Track player activity and ensure assigned KPIs are met (deposits, GGR, LTV).
• Identify potential high-value players and convert them into the VIP segment.
• Handle escalations and resolve complex cases with empathy and professionalism.
• Collaborate with CRM and marketing teams to run tailored retention campaigns.
   

Requirements

• 1+ year of experience in iGaming (VIP/PreVIP/Retention/Account Management).
• English level B2+ — mandatory.
• Additional European language (preferably Greek) — a plus.
• Proven skills in customer service, negotiations, and objection handling.
• Analytical mindset with experience using CRM systems and player metrics.
• High resilience, empathy, and strong client-oriented approach.
   

We offer

• Remote full-time role 
• 5/2 schedule (2 days off), Flexible working hours: 9:00–18:00 CET, 10:00–19:00, 11:00–20:00 (with a 1-hour break)
• 24 paid vacation days and 3 weeks of paid sick leave per year.
• 2 extra days off annually.
• 75% compensation for relevant courses and corporate English lessons.
• Equipment provided after the probation period.
• No micromanagement — we trust our people and encourage autonomy.
• Ongoing internal coaching and mentorship to support your development.

We are looking for an experienced VIP Manager to work with premium players in an online casino.
 

Responsibilities:
• Manage and grow the VIP client portfolio.
• Provide personal support and high-level service to VIP players.
• Analyze user behavior and prepare personalized offers.
• Coordinate with payments, risk, and CRM teams.
• Participate in creating VIP campaigns, bonus programs, and special promotions.
 

Requirements:
• Experience in the iGaming industry (VIP, Support, CRM, Retention).
• English C1, both written and spoken.
• Understanding of player behavior analytics and segmentation.
• Strong communication skills, customer focus, ability to work under pressure.
 

Work schedule:
• 5/2
• Shift 1: 08:00–16:00
• Shift 2: 16:00–00:00
• Shift 3: 00:00–08:00
 

We offer:
• Work in an international team.
• Remote work.
• Competitive salary and performance bonuses.
• Opportunities for professional growth.
• Paid vacation and sick leave.

We’re looking for an experienced Amazon operator to own the growth of a set of products on Amazon while also taking responsibility for Amazon Account Health. You’ll combine a sales-driven mindset with attention to detail, ensuring both growth and compliance.

The ideal candidate is highly self-motivated, results-driven, and capable of managing multiple projects simultaneously in a fast-paced, dynamic environment. Must have experience in growing products on Amazon. 

This role is about managing product growth and account health, not people. You’ll be accountable for growing your products and ensuring that all listings remain live and active.

What You’ll Do

• Own a set of products end-to-end: listings, keywords, reviews, copy, images, attributes.
• Optimise listings for conversion and compliance using data insights.
• Analyse performance daily and act quickly to drive sales and profit.
• Monitor the Account Health dashboard, track and resolve cases, and escalate issues when needed.
• Review customer complaints for trends and flag risks early.
• Keep listings aligned with Amazon’s evolving requirements.
• Collaborate with designers on high-impact visuals.

What We’re Looking For

• Fast, hungry problem-solver with a never-settle mindset
• Sales-driven thinker: always asking “What more can we do to grow?”
• Comfortable with data analysis and spotting trends.
• High attention to detail to keep listings accurate and compliant
• Experience with Amazon Seller Central (listings, cases, account health).
• Critical thinker who takes ownership, not just tasks.
• Strong communication skills in English.

Why This Role Matters

You’ll have direct ownership of product growth, while safeguarding one of the most critical areas of the business: Account Health. This is a chance to combine commercial impact with operational excellence.

What You’ll Get

• Competitive base salary plus a bonus directly tied to the sales you deliver
• Full-time, remote role with flexible hours (within CET timezone)
• 30 paid days off each year to recharge and stay sharp
• Paid parental leave for when family comes first
• Anniversary and birthday bonuses to celebrate you
• Fun social activities to keep the team connected
• Free access to all of our supplements
• Charity Match Program: we double your impact by matching your donations
• Plenty of opportunities to grow personally and professionally

About Vimerson Health

We are a 100% remote and happiness-led company that encourages self-empowerment and forward-thinking.

In just 10 short years since our inception, Vimerson Health has sold more than 9 million bottles of supplements, and we are continuing to grow and expand. Our global team spans 12 countries, bringing knowledge and expertise from all over the world. We’re growing FAST. There's a lot of opportunity to contribute to something special here. Join us!

Vimerson Health Core Company Values

• Growth Mindset: We embrace learning, innovation, and new challenges. We push boundaries, set ambitious goals, and work smarter to achieve them.
• Do What You Love: We are passionate about our work, making us happier and more fulfilled.
• Open & Honest: We value honest, constructive feedback and engage in healthy conflict for the company’s greater good.
• Accountable: We take ownership of our responsibilities and deliver on our promises.
• Critical Thinking: We make logical, fact-based decisions.
• Team Player: We care about, support, and respect each other to reach our shared goals.

How to Apply

We don’t want CVs or generic cover letters. If you’re serious about growth and detail-obsessed about keeping Amazon accounts healthy, prove it. Complete the 3-part challenge below. Applications without this will not be considered.

Your Challenge

1. Sales Obsession Proof

In one sentence, share the biggest sales growth you’ve personally driven on Amazon. Include the numbers.

2. Critical Thinking Test

Choose any of our Amazon listings you think is underperforming and send us the link ti this product. In under 200 words, explain:

• The biggest issue holding back sales
• The fastest change you’d make to drive results
• One potential Account Health or compliance risk you’d watch for

3. Fast Action Mindset

Imagine you take ownership of a product with a 4.3★ rating, declining sales, and a new Account Health flag. What are the first 3 actions you’d take in your first 30 days? Keep it short, direct, and actionable.

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are seeking a strong Key Account Manager with a solid fintech background who will manage and grow relationships with key enterprise clients, ensuring long-term partnership and revenue growth 💼📈

 Your Responsibilities

🤝 Support clients through the full onboarding cycle, ensuring a smooth and successful start
📊 Build and maintain strategic relationships with enterprise customers
💬 Foster long-term partnerships based on trust, transparency, and mutual respect
💡 Identify upsell & cross-sell opportunities within existing accounts
🔄 Conduct regular business reviews to align with clients’ evolving needs
🎯 Present value propositions clearly and handle objections effectively
📝 Negotiate and close complex B2B deals with senior decision-makers
📈 Monitor KPIs, growth metrics, satisfaction levels, and risks
🤝 Collaborate with IT, Compliance, Payments, Finance, and Settings teams to ensure seamless client experience
🚨 Monitor client activity and proactively address any unusual changes
📑 Prepare monthly reports on KPIs and assigned tasks
📚 Assist with Confluence articles and updates upon request
👩‍🏫 Mentor newcomers, conduct shadow sessions and trainings after probation
🗣 Gather client feedback and convert it into actionable insights
🌍 Share industry trends and market insights within the team
⚖️ Maintain high standards of ethics and professionalism

 Skills & Requirements

✅ 2+ years of experience as Key Account Manager (B2B) / Payment Manager
✅ Strong understanding of FinTech & payment ecosystems
✅ Experience with merchant account onboarding
✅ Excellent communication & self-management skills
 English – Upper-Intermediate / Advanced
 Ukrainian/Russian – fluent

Nice to Have

➕ Compliance certifications
➕ Legal background

Hiring Process
📞 Prescreening Call with Recruiter (40 min)
🧠 Technical Interview (60 min)
🎯 Job Offer & Background Check

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We’re on the hunt for a dynamic Customer Success Manager to join our Delivery Organization, supporting Cloud solutions across the EMEA and CEE regions. The ideal candidate is a highly motivated, customer-centric professional who builds trusted relationships, drives adoption and value realization, and ensures customers achieve their desired outcomes. This role partners closely with Delivery, Solution Engineering, and Sales to maintain alignment, manage expectations, and provide a seamless customer experience throughout onboarding, implementation, and ongoing success.

Requirements:

• At least B2 level in English;
• Ability to build trust, credibility, and long-term partnerships with Customers at multiple levels.
• Strong written and verbal communication with the ability to engage stakeholders from end users to executives
• Аbility to work effectively with Sales, Delivery, Support, and Product teams
• Proactive identification of risks and ability to manage issues before they impact customer satisfaction
• Proven experience in Customer Success, Account Management, or a customer-facing role within a cloud or technology environment
• Demonstrated ability to manage customer relationships end-to-end, from onboarding through renewal

Responsibilities:

• Serve as the primary point of contact for customers, managing communication, expectations, and engagement cadence.
• Track engagement, health, and outcomes using CRM and Customer Success tools.
• Conduct regular check-ins, reviews, and QBRs/EBRs to align on outcomes, progress, and future priorities.
• Manage escalations and complex issues, coordinating with Delivery, Support, and Product teams to resolution
• Own and manage customer relationships throughout the full lifecycle, from onboarding and implementation through renewal and growth.
• Drive customer adoption and value realization by aligning solutions to customer goals and success criteria

Would be a plus:

• Develop and execute customer success plans, including goals, milestones, and KPIs.
• Ability to Act as the voice of the customer internally, sharing feedback, insights, and trends to influence product and service improvements
• Familiarity with cloud platforms or ecosystems (e.g. Google, Cloudflare, Atlassian, Asana, Zendesk,)
• Having previous experience with CLient QBRs, NPS and/or other similar campaigns.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

Hello!

We are Boosta — a holding IT company that creates, scales, and invests in digital businesses with global potential.

• Founded in 2014
• 600+ professionals
• Hundreds of thousands of users worldwide

Boosta’s portfolio includes a wide range of successful IT products, as well as projects focused on performance marketing.

The product is a fast-growing live-streaming platform that connects creators and viewers from all over the world through meaningful conversations and authentic entertainment.

Right now, we’re looking for an Account Manager who will become the main link between the platform and our partners. You’ll help our partners and creators grow their metrics, solve challenges, and celebrate wins together.

What is our Account Manager going to work with?

• Building and maintaining long-term relationships with partners and creators.
• Supporting partners in reaching their KPIs (online time, retention, conversion rate, etc.).
• Monitoring daily performance metrics and identifying opportunities for growth.
• Providing onboarding and continuous support to agencies and creators.
• Collecting feedback, analyzing challenges, and suggesting improvements to enhance partner satisfaction and results.

What skills and experience does our Account Manager have?

• Spanish — Advanced; English — Upper-Intermediate or advanced.
• Experience managing the supply side (agencies, creators, or similar) in social discovery, entertainment, or affiliate industries.
• Strong communication and negotiation skills.
• Hands-on experience with CRM systems, Google Sheets, and other management tools.
• Organized, detail-oriented, and able to handle multiple tasks at once.
   

Your journey with us:

• Step 1: Pre-screening.
• Step 2: Interview.
• Step 3: Reference check.
• Step 4: Job Offer!
   

Why is it so great to be a part of Boosta?

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

Rock&Apps is looking for ambitious Account Farmer/Manager🚀 If you already have experience or not, but either way are eager to grow — we’d love to have you on our team.

We build over 20 apps every quarter! This means you’ll constantly have opportunities to sharpen your skills, learn new things, and grow your career — all in a supportive environment with minimal bureaucracy.
 

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Junior (It doesn’t matter if you have prior experience — what matters is your willingness to learn and work)

What you’ll do

• Collaborating with the Mobile Applications development team.
• Monitoring and managing communications with the App Store, as well as communicating with the support team.
• Responding to policy changes (Apple, Google, FB) and staying up to date with requirements and updates.
• Working with anti-detect browsers.
• Managing different payment services.
• Registering a DUNS number.
• Working with various proxies.
• Registering and farming personal and corporate iOS accounts.
• Searching for new cases and approaches to account farming.
• Requesting and collecting necessary documentation from lawyers and compliance managers to meet app store requirements.

What we’re looking for

• Higher education in Marketing, IT, or related fields.
• Attention to detail and ability to work under tight deadlines.
• Excellent communication skills and ability to work in cross-functional teams.

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

About Us
We are a fast-growing international iGaming company with over 3 years of success and a team of 1,000+ professionals.
With 8 large-scale projects trusted by thousands of players worldwide, we value expertise, initiative, and continuous growth.
By joining us, you become part of a team shaping the future of the entertainment industry.
 

Who We Are Looking For
We are seeking a motivated and results-driven VIP Manager who will:

• Build long-term relationships with high-value clients
• Apply modern sales techniques to maximize results
• Deliver a premium service experience in the iGaming industry
   

Requirements

• 1+ year of experience in sales or VIP account management (via phone)
• Knowledge and proven application of sales methodologies
• Ability to manage multiple tasks and perform under pressure
• Experience in active sales
• English proficiency is a plus
   

Key Responsibilities

• Maintain daily communication with VIP clients via phone, email, and messengers
• Strengthen client loyalty through effective sales techniques
• Continuously improve approaches to maximize results
• Assist clients with inquiries, promotions, and offers
• Report technical issues to management to enhance the user experience ⚙️
   

What We Offer

• Full-time remote work (Mon–Fri, 10:00–19:00 UTC+2) 💻
• Competitive salary and performance-based bonuses 💸
• Paid vacation and sick leave 🌴
• Birthday gifts and corporate activities 🎁
• Professional growth opportunities, including training and knowledge-sharing initiatives
• Regular internal events and team-building activities
• Support from a corporate psychologist to support personal and professional well-being 🧠
• A collaborative, inclusive, and growth-oriented work environment
   

Are you ready to take your career to the next level?
Join us and become part of a team that sets trends in the iGaming industry!

Role scope and screening requirements (please read first):
 

• No hunting required. This role focuses on managing inbound opportunities and running the customer journey end-to-end (sales process, rollout, pilot delivery, and expansion). Outbound prospecting is not expected.
   
• B2B SaaS product background (non-negotiable). Experience in B2B SaaS within a software product environment (selling and/or running pilots with an engineering team). Backgrounds primarily from agencies, studios, gaming, or consumer-only roles are unlikely to be a fit.
   
• Intro video required (2–5 minutes). Please include a short self-introduction video link in your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar). A simple smartphone recording is perfectly fine. This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
  • In the video, please cover: who you are and 2–3 measurable outcomes you delivered, why you are applying for this role at Graphio.ai, why you are leaving or have left your previous role, and your view on how a high-ownership startup team should operate.
     
• Compensation depends on level. Salary will be based on your experience, demonstrated skills, and role fit, including ownership mindset, ambition, communication presence, and growth potential (scope and seniority will be aligned during the process).

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:
 

We are looking for a combined Account Executive / Project Manager to own the customer journey end-to-end: from first conversation and closing, through rollout, pilot execution, and expansion.

This is a hands-on role for someone who can sell value clearly to senior operators and then run a tight delivery process without heavy bureaucracy. You will work with cross-functional stakeholders on the customer side (Sales, Customer Success, Legal, Finance, Product, Operations) and coordinate internally with Product, Machine Learning and AI specialists, and Software Engineers to ensure fast time-to-value and a successful pilot outcome.

You will report directly and work day-to-day with the CEO and the Head of Operations, owning execution across the full customer journey: sales, rollout, pilot success, and expansion.

Key Responsibilities:
 

Account Executive responsibilities

• Own the sales cycle from prospecting to close: outreach, discovery, demos, proposal, negotiation, and contracting.
• Run structured discovery focused on execution breakdowns and broken handoffs, and translate them into a clear value story (deal velocity, renewals, contract cycle time, churn risk).
• Build and manage a healthy pipeline and forecasting discipline using a customer relationship management system.
• Coordinate procurement steps with customer stakeholders (security review, legal review, pricing, terms) and keep momentum high.
• Maintain high-quality account notes, next steps, and decision-maker maps to keep deals moving predictably.
   

Project Manager responsibilities (rollout + pilot ownership)

• Own rollout and pilot execution after signing: kickoff, timeline, responsibilities, risks, and weekly status updates.
• Coordinate customer setup: workspace creation, user invites, and the process of connecting systems and starting metadata collection (without requiring workflow changes).
• Drive clarity on pilot success criteria: what outcomes must be achieved, what reporting will be delivered (weekly/monthly), and who the accountable owner is on the customer side.
• Manage cross-team dependencies and stakeholder alignment on the customer side (Sales, Customer Success, Legal, Finance, Product, Operations).
• Keep the project moving with clear written communication, strong follow-through, and fast issue resolution when data access, permissions, or timelines block progress.
• Collect feedback from pilot usage and reporting, turn it into actionable product input, and coordinate improvements with the internal team.
• Own pilot wrap-up, results recap, and expansion path: renewals, upsell, or broader rollout based on measurable outcomes.

Preferred Qualifications:

• 1+ years in B2B SaaS sales, ideally including ownership of pilots or post-sale implementation/project management.
• Experience selling to and working with senior operators (Revenue Operations, Customer Success Operations, Deal Desk, Legal Operations, Finance Operations, or similar).
• Strong ability to manage a process: clear next steps, meeting discipline, written updates, and ownership of timelines and deliverables.
• Comfort discussing technical topics at a practical level (system connections, API-enabled metadata, permissions, data readiness), without needing to be an engineer.
• Strong negotiation and stakeholder management skills, including handling security/legal/procurement steps.
• Excellent written and verbal English communication in a remote-first environment.
• Evidence of being proactive and self-directed: you move work forward without needing constant instruction.
• Nice to have:
• Background in workflow tools, analytics products, or products tied to revenue outcomes (pipeline, renewals, contracts).
• Experience with multi-stakeholder enterprise deals and longer cycles.
• Familiarity with project management tools and structured pilot playbooks.

What we offer:

• A high-ownership role where you own both revenue and delivery outcomes, not just one part of the journey.
• A product with clear business impact and fast time-to-value, which makes selling and expanding simpler when execution is strong.
• Direct collaboration with Product, Machine Learning and AI specialists, and Software Engineers in a low-bureaucracy startup environment.
• Clear success metrics: closed revenue, pilot success rate, time-to-value, and expansion outcomes.
• Competitive compensation and room to grow into a sales lead / customer delivery leadership path as the company scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• US Eastern Time (ET) collaboration. This role requires regular overlap with US East Coast (ET) working hours. You must be comfortable running meetings, follow-ups, and execution in that time zone.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:
 

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

Because we work with US-based stakeholders, you should be comfortable aligning part of your schedule with US Eastern Time (ET).

About Nova Chef

Nova Chef is a UK-based food innovation company providing restaurant-quality, chef-crafted meals and smart oven solutions to B2B clients including hotels, business centres, hospitals, universities, and corporate sites. Our mission is to help operators deliver premium food experiences while significantly reducing labour and operational complexity.

Role Overview

We are looking for a Remote Account Manager to support and grow our B2B customer base. This role is central to ensuring our clients receive an excellent day-to-day experience with Nova Chef — from smooth order processing and delivery coordination to issue resolution and long-term customer retention.

You will work closely with the founders and internal teams, acting as a key point of contact for customers while also assisting with general administrative tasks as needed.

Key Responsibilities

Account Management & Customer Support

• Act as the primary day-to-day contact for assigned B2B accounts (hotels, business centres, hospitals, universities, etc.)
• Manage customer enquiries related to orders, deliveries, products, and service
• Proactively resolve issues and ensure timely, professional follow-up
• Maintain strong client relationships to support retention and upsell opportunities

Order & Delivery Coordination

• Process and monitor customer orders accurately
• Coordinate deliveries with logistics partners and internal teams
• Track delivery issues and resolve discrepancies promptly
• Ensure customers are informed of order status and timelines

Customer Retention & Relationship Management

• Identify potential risks to account satisfaction and address them early
• Support onboarding of new clients and ensure a smooth handover into BAU operations
• Collect and relay customer feedback to founders and operations teams
• Help maintain high levels of client satisfaction and repeat business

Administrative & Founder Support

• Assist founders with general administrative tasks as required
• Maintain accurate records in CRM and internal systems
• Support reporting, documentation, and internal coordination as needed

Skills & Experience

Essential

• Experience in account management, customer support, or client-facing roles (B2B preferred)
• Strong written and verbal communication skills
• Highly organised with excellent attention to detail
• Comfortable managing multiple accounts and priorities remotely
• Confident problem-solver with a customer-first mindset

Desirable

• Experience in hospitality, food service, or B2B supply chains
• Familiarity with order management systems, CRM tools, or ERP platforms
• Experience working with hotels or multi-site operators

What We Offer

• Fully remote working
• Direct exposure to company founders and strategic decision-making
• Opportunity to grow with a fast-scaling B2B food and hospitality brand
• A practical, hands-on role with real responsibility and impact

About BotsCrew

BotsCrew partners with leading global brands to drive AI-powered digital transformation. From advisory and strategy to building custom AI products, we help businesses unlock new value and stay ahead in a fast-changing market. Our solutions power automation, data-driven decision-making, and entirely new digital experiences.

Role Overview

We’re looking for an Account Strategist  to help enterprise and mid-market clients in the US and beyond identify, design, and implement impactful AI solutions. This is a client-facing role at the intersection of account management, product ownership, business analysis, and AI solution design, working closely with founders, product, and delivery teams. 

You’ll lead discovery conversations, translate business challenges into prioritized initiatives, and guide accounts through planning, delivery, and long-term growth, with a strong focus on building durable client partnerships. 

What You’ll Do

• Consult with Clients & Prospects
   
  • Lead discovery calls to understand business needs, goals, and challenges.
  • Identify and prioritize high-impact AI use cases for digital transformation.
  • Translate technical possibilities into clear business value for decision-makers.
     
• Design AI Solutions
   
  • Collaborate with founders, engineers, and product managers to scope solutions.
  • Develop proposals, presentations, and ROI-focused recommendations.
  • Tailor solutions for specific industries and client contexts.
     
• Own Account Growth
   
  • Own assigned accounts post-sale, ensuring continuity from discovery through delivery and growth.
  • Identify expansion opportunities through delivered value and evolving client needs.
  • Plan future phases, budgets, and next initiatives together with clients.

  • Act as the primary point of accountability for client relationships.

     

• Collaborate Across Teams
   
  • Partner with delivery teams to ensure smooth project kick-offs ongoing alignment, and successful outcomes.

  • Capture client feedback to inform solution improvements and new offerings.

     

What We’re Looking For

• Experience:
  • 3+ years in account management, business analysis, product ownership, solution consulting, or consultative roles within technology, SaaS, or digital transformation environments

  • Proven track record of owning client relationships across multiple phases of engagement (discovery, delivery, iteration, and growth).

     

• Skills:
   
  • Fluent English is a must, with strong communication and presentation abilities.
  • Deep curiosity about AI and emerging technologies.
  • Strong business acumen with the ability to connect technical solutions to ROI.

  • Strong business and product thinking, with the ability to connect client goals to solution scope, priorities, and measurable outcomes.

     

• Mindset:

   

  • Relationship-driven with a long-term partnership approach.
  • Self-motivated and comfortable owning both strategy and execution.
  • Collaborative, adaptable, and eager to learn.
     

Why Join Us

• Work directly with founders on transformative AI projects for leading US brands.
• Influence the direction of AI solutions that are shaping the market.
• Be part of a team that blends innovation, speed, and measurable business impact.
• Flexible working hours and a hybrid/remote-friendly setup
• 20 working days of paid vacation plus 5 days of paid sickness
   

How to Apply

Please send your CV and a 60-second video in English introducing yourself and explaining why you would like to join this role.

If you are a current student or alumnus of the Faculty of Applied Sciences at the Ukrainian Catholic University (UCU) or UCU Business School, you can fast-track your application by starting your video with “UCU”.

Cartum is a European product based on the Ukrainian SaaS platform Horoshop. For more than 10 years, we have been helping entrepreneurs launch and grow online stores. Today, over 12,000 e-commerce businesses use our platform, and we continue to actively expand across European markets.

Bulgaria is a strategic market for Cartum. That’s why we are looking for an Account Manager with Bulgarian language skills who will work directly with Bulgarian clients and help them manage and grow their online stores using our platform.
 

You are our candidate if:

• You are fluent in Bulgarian
• You have experience communicating with clients
• You are focused on finding solutions to client requests and genuinely want to help
• Experience in website creation or working with admin panels will be a plus
   

Your responsibilities:

• Communicate with clients via chat and phone
• Consult clients on all platform features and answer questions related to website setup and related systems
• Help clients choose the most suitable pricing plan
• Create tasks for the internal team and monitor their completion
• Work with multiple clients at the same time
   

We offer:

• A role in an ambitious international product that is actively growing
• A team with no bureaucracy or micromanagement
• Remote work
• Paid vacation and sick leave
• Education reimbursement for professional development
• A competitive salary (discussed during the interview)

We are a Performa HR agency, and we're excited to find a top-notch professional for one of our clients. We are looking for an experienced VIP Team Lead for an international iGaming company.

Here's a short introduction for Performa HR agency: Performa HR agency specializes in connecting top talent with leading companies. Our mission is to provide HR solutions that drive success for both employers and candidates. With a deep understanding of the industry, we are dedicated to helping businesses thrive by finding the right people for the right roles. 

Key Responsibilities: 

Team Leadership: 

• Lead and manage a team of VIP Managers, including hiring, onboarding, training, and professional development. 
• Conduct regular 1:1 sessions, performance reviews, coaching, and mentoring. 
• Resolve people-related matters and build a strong, motivated, and high-performing team. 
• Foster a culture of ownership, accountability, and premium-level service.

VIP Operations Management: 

• Ensure high-quality service for VIP players, with a strong focus on personalization, responsiveness, and high-touch support. 
• Handle escalations and complex VIP cases. 
• Execute the VIP strategy and ensure achievement of defined KPIs. 
• Run weekly team meetings to review communications, performance progress, and operational priorities.

Analytics & KPI Management: 

• Monitor VIP Managers’ KPIs on a weekly basis (service quality, retention, turnover, deposit activity). 
• Prepare regular reports for the Head of VIP. 
• Analyze key metrics such as retention, activity, LTV, ROI, churn rate, and reactivation. 

• Prepare ad-hoc analytical reports upon management request.

   

Process & Cross-Functional Collaboration: 

• Oversee VIP team tasks in Jira, ensuring adherence to deadlines, SLAs, response times, and execution quality. 
• Collect and analyze feedback from the team regarding workflows, campaigns, communications, and player interactions. 
• Collaborate closely with Marketing, CRM, Product, Anti-Fraud, and Customer Support teams. 
• Continuously improve VIP processes and implement best practices.

Required Skills & Experience: 

• Proven experience in iGaming within the VIP segment (VIP Manager / Senior VIP Manager / VIP Team Lead), including at least 2 years of Team Lead experience.
• Previous team leadership experience or a role with strong people-management responsibilities. 
• Deep understanding of VIP player behavior, motivation, and high-touch service standards. 
• Strong analytical skills with the ability to work with KPIs and segment-level metrics. 
• Excellent communication skills and the ability to manage conflict situations and escalations effectively. 
• Strong written and spoken English for communication with both players and internal teams.

Nice to Have: 

• Hands-on experience with Jira, CRM systems, VIP platforms, and analytical dashboards. 
• Understanding of marketing and CRM processes (campaigns, promotions, segmentation, messaging). 
• Experience working with international VIP players across EU, CA, AU, and LATAM regions.

We offer: 

• Competitive compensation (open for discussion and aligned with market standards and your expectations). 
• Fully remote work. 
• A key role within the company’s team. 
• A strong team of professionals providing ongoing support and growth.