Payment Operations Specialist

About the Client

Manitist is a payment infrastructure platform built for global merchants entering Latin America. It provides seamless access to the region's most widely used local payment methods — PIX, Boleto, OXXO, SPEI, local wallets, and crypto. The platform is designed for high-risk and complex industries: gaming, fintech, crypto, and digital goods. Beyond payment acceptance, it handles compliance out of the box — AML/KYC, local regulations, fraud monitoring, and AI-based risk scoring. The goal is simжple: remove card dependency, simplify market entry, and unlock new revenue in LatAm without the usual infrastructure headaches. 

About Us

Vision Grid is a recruitment and consulting agency specializing in IT and executive talent acquisition. With over 13 years of experience in Executive Search and Tech Recruitment, we partner with forward-thinking companies to attract, engage, and hire top-tier professionals — from individual contributors to C-level executives — across multiple geographies.

About the Role

The Payment Operations Specialist ensures the smooth and secure processing of client payment transactions across the company's financial ecosystem. The role is primarily focused on monitoring and handling deposits and withdrawals, resolving operational issues in real time, liaising with payment service providers, and identifying unusual activity or potential fraud and abuse.

What You Will Do

• Monitor and support client payment operations, including deposits and withdrawals.
• Identify and resolve transaction-processing issues, analyzing root causes and conducting troubleshooting in line with internal procedures.
• Respond promptly to PSP downtime and unplanned technical maintenance, including disabling or switching payment providers when necessary.
• Liaise with PSPs during investigations, providing transaction details, error messages, client screenshots, and other supporting data.
• Act as the primary point of contact for active PSPs, communicating via Telegram, email, and other messengers.
• Collaborate with internal departments to support and close payment-related cases.
• Analyze transactional data to detect unusual client activity and abnormal behavior patterns.
• Gather and analyze information to identify potential system errors and prevent abuse.
• Contribute to the optimization of payment processes and overall operational efficiency.

• Help maintain a secure, compliant, and client-oriented payment infrastructure.

   

What We Are Looking For

• Approximately 1–3 years of relevant experience.
• Experience in payment operations, financial services, PSPs, or transaction processing is a plus.
• English B1+, Ukrainian.
• Strong analytical skills and attention to detail.
• Well-developed problem-solving skills and the ability to quickly navigate non-standard situations.
• Good organizational and administrative skills.
• Confident user of Excel/Google Sheets and Google Docs.
• Excellent communication skills, with the ability to work effectively with both external partners and internal teams.
• Proactive mindset and strong team-player attitude.
• Professional and dynamic approach to work.

• Willingness to learn, grow, and develop expertise in payment processes.

   

Interested?

If this role sounds like a good match, we’d be happy to connect and discuss details.

Let’s talk about how you can become part of a growing team 🚀