Account Management Team Lead

International company providing ad accounts and infrastructure solutions for media buying teams, affiliate marketers, agencies and large performance partners. We work with Google, Meta, TikTok, DSP, Native and dozens of providers, giving clients stability, quality and speed.

The account management department is currently being rebuilt: high lead volume, heavy operational load, new verticals. We're looking for someone to build a well-managed AM department (currently 3 managers) — if you already have team lead experience in AM and are ready for the next step, this is your chance to lead the whole department.

What you'll be doing

Department management

• Leading the AM team: task allocation, workload control, KPI setting
• Setting up processes and SLAs between account manager → Supply → Finance → Client
• Team development: hiring, onboarding managers, communication standards and conflict de-escalation
• Direct work with key clients and strategic partners (negotiations, retention, upsells/cross-sells)
• Quality control of team communication, strategic pipeline ownership for major clients

Process & control

• Verifying data passed to finance and supply, keeping CRM up to date (accounts, statuses, balances)
• Building reporting structure: daily/weekly/monthly metrics
• Risk management: deal terms, overspend, account top-up tracking

Systematization

• Lead pipeline and SLA control, follow-up discipline
• Client lifecycle management, analysis of lead loss reasons
• Regular pipeline reviews with the team

Business scaling

• Building a sales and client growth system
• Working with large teams in iGaming, apps, eCommerce, fintech
• Joint strategic work with CEO, Finance and Supply
• Adapting rates and terms, exploring new markets

What we're looking for

• Experience in affiliate, media buying or B2B SaaS sales
• Team lead / group lead experience — 1-2+ years; overall management experience of 2+ years is a plus, but strong team leads without a formal "head" title are welcome to apply
• Middle/senior-level negotiation skills
• Experience working in international markets
• English (written and spoken): upper-intermediate+
• Ability to build processes and control KPIs and standards
• Understanding of ad accounts, MCC, billing, and risk management

Nice to have

• Experience in iGaming / apps / fintech
• Experience managing a team of 5+
• Track record of retaining large clients
• Experience building CRM tracking and sales reporting