Head of Payments

About the company

SaaS product, profitable, growth stage. A small American-Ukrainian product team, have few data retrieval services (e.g. VIN lookup) and several psychological tests, quizzes. Working with the US and EU market.

Requirements
- Proven experience leading a payment operations team

- Deep understanding of payment orchestration, fraud prevention, and dispute management

- Experience with multiple payment processors and merchant account models

- Strong analytical skills (auth rate, fraud rate, cost metrics)

- Experience in a hiring manager role for a payment ops team

- English B2+/C1

Responsibilities
- Define and own overall payment strategy across processors, merchant accounts, APM providers

- Manage payments department costs: processing fees, fraud losses, provider fees

- Keep team’s performance good (auth rate, fraud rate, dispute win rate)

- Manage and mentor a team of Operations Specialists (Orchestration, Fraud, APM, Merchant Accounts)

- Make decisions on provider/merchant account portfolio

- Serve as escalation point for high-impact issues (account bans, policy changes, major disputes)

- Report on payments infrastructure health to CEO

 

Conditions

- Fully remote setting

- Corporate devices (laptop, power station)

- Unlimited PTO (paid time off) policy