Technical Support Specialist
About Us
ElevateOS is the all-in-one operating system for multifamily communities that combines a custom resident application and property management hub with hotel-style concierge and on-demand services, smart home integrations and management features. Since 2014, we've helped residents love where they live, and property teams run smarter. As of now, we power 600+ buildings nationwide and continue to grow through both technology innovation and strategic acquisitions. We are not just a software company, we are in the business of making people feel at home.
About the Role
We're looking for a Technical Support & Data Specialist to help us monitor and maintain data across our network of 800+ product applications. You'll keep application records accurate, catch and flag issues as they come up in real time, and work closely with our IT team to get things resolved. A smaller part of the role (around 30%) involves directly supporting residents and property staff with account and platform questions.
Responsibilities
- Monitor the status and data of 800+ product applications, keeping records accurate and current.
- Identify and flag technical issues, sync errors, or data discrepancies in real time.
- Escalate issues to the IT team, track them, and follow up to confirm resolution.
- Maintain clear, up-to-date documentation of application status and known issues.
- Handle a portion of resident/property staff inquiries via email — account access, basic how-to, navigation.
- Support process improvements for managing application data more efficiently.
Requirements - 1+ years in a technical support, data operations, or IT-adjacent role.
- Comfortable working with structured data and high volumes of records.
- Basic technical fluency — able to read/understand app status data and communicate clearly with an IT team.
- English Upper-Intermediate (B2).
- Direct customer support experience a plus, not required.