Agentic AI Specialist (Microsoft 365 Ecosystem)

About the Role

We are looking for a Senior, hands-on Agentic AI Specialist to design, build, deploy, administer, govern, and support enterprise AI agents across the Microsoft ecosystem.

The role combines AI-agent development, Microsoft platform engineering, solution architecture, governance, and production support. You will own the full agent lifecycle - from architecture and development through testing, deployment, monitoring, support, continuous improvement, and retirement.

The ideal candidate is not only an AI developer, but a hands-on technical specialist who can design enterprise AI solutions, build them using Microsoft technologies, integrate them with business systems, and ensure they are secure, governed, reliable, and production-ready.

This is a full-time (100%) position for an initial six-month period, with the possibility of extension.

Key Responsibilities

AI Agent Development & Solution Architecture

• Design, build, test, deploy, and support enterprise AI agents using Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry (formerly Azure AI Foundry), Power Platform, and Dataverse.
• Develop both low-code and custom AI-agent solutions, including multi-step workflows and agentic applications.
• Integrate agents with Microsoft Graph, SharePoint, Teams, Dataverse, APIs, Azure services, and enterprise applications.
• Design reusable technical patterns, architectures, guardrails, and implementation standards for enterprise AI solutions.

• Optimise AI solutions for reliability, performance, security, and business value.

   

  Microsoft AI Platform Administration

• Administer and support Microsoft 365 Copilot, Copilot Studio, Agent 365, Power Platform, and related services.
• Manage agent configuration, permissions, publishing, monitoring, connectors, gateways, environments, and lifecycle processes.
• Support the organisational Agent Store and agent catalogue.

• Maintain operational documentation, administration procedures, and support runbooks.

   

  AI Governance, Security & Lifecycle

• Establish practical governance standards covering agent design, testing, evaluation, approval, publishing, monitoring, versioning, support, and retirement.
• Implement appropriate security, access-control, data-protection, compliance, and responsible-AI practices.

• Establish processes and guardrails that enable business teams to adopt AI agents safely and consistently.

   

  Production Support & Operations

• Provide hands-on L2/L3 support for AI agents, Copilot, Power Platform, and related Microsoft services.
• Troubleshoot platform, integration, configuration, access, security, and performance issues.
• Monitor reliability, usage, performance, and operational health of AI solutions.
• Support incident, problem, and change management processes.

• Coordinate technical escalations with Microsoft and other technology providers.

   

  Stakeholder Collaboration

• Translate business requirements into practical technical solutions.
• Work closely with business stakeholders, technical teams, Microsoft, and external vendors.
• Provide technical guidance and help delivery teams and business users adopt AI-agent capabilities.
• Work independently in an international and multicultural environment.

Required Qualifications

Knowledge and Technical Skills

• Strong hands-on experience with Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry / Azure AI Foundry, Power Platform, and Dataverse.
• Strong understanding of agentic AI and generative AI, including agent architecture, orchestration, grounding, tool usage, evaluation, lifecycle management, and responsible AI.
• Experience building both low-code and custom AI agents and integrating them with Microsoft and third-party enterprise services.
• Practical experience with Microsoft Graph, SharePoint, Teams, APIs, Azure services, and enterprise applications.
• Understanding of enterprise AI governance, security, access management, compliance, monitoring, and production support.
• Ability to work across multiple technical areas: solution architecture, development, platform administration, governance, and operational support.
• Experience using AI-assisted development / rapid prototyping approaches while maintaining appropriate engineering, security, and quality standards.
• Strong troubleshooting, analytical, communication, and stakeholder-management skills.

Professional Experience

• 5+ years of professional IT experience in solution design, software development, platform administration, application support, or a related field.
• 2+ years of hands-on experience with Microsoft AI and Power Platform technologies, with strong practical experience in Copilot Studio, Microsoft 365 Copilot, Microsoft Foundry / Azure AI Foundry, and/or Power Platform.
• Proven experience designing, deploying, and supporting production AI agents, chatbots, copilots, or intelligent automation solutions.
• Experience providing enterprise L2/L3 support for business-critical platforms or applications.
• Practical experience with AI governance, agent lifecycle management, or enterprise platform operating models.
• Experience working independently with international stakeholders and technical teams.

Education & Language

• Bachelor's degree or equivalent in Computer Science, Information Technology, Software Engineering, Data Science, or a related field.
• Fluent English, both written and spoken.

Nice to Have

• Microsoft Agent 365 and/or Copilot Cowork experience.
• CI/CD for AI and Power Platform solutions using Azure DevOps or similar tools.
• Experience with Semantic Kernel, LangChain, Microsoft Agent Framework, or other agent orchestration frameworks.
• Experience with n8n or similar workflow automation platforms.
• Experience in large enterprise environments or international organisations.
• Relevant Microsoft certifications such as AI-102, MS-102, PL-200, PL-400, PL-600, Microsoft 365 Copilot certifications, or ITIL Foundation.
• Master's degree in a relevant field.