Account Manager / Client Manager
ABOUT FIRST CRYPTO EXCHANGE LLC
First Crypto Exchange LLC (FCE) is a digital asset trading platform that enables individuals and institutions to buy, sell, and manage cryptocurrencies securely and efficiently. FCE operates under a VARA license in Dubai, UAE.
FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.
As the business grows, we are looking for a proactive Account Manager / Client Manager to help us deliver a smooth client experience from onboarding through post-onboarding support, while gradually developing into a sales and pre-sales role.
JOB OVERVIEW
We are looking for a proactive and client-oriented Account Manager / Client Manager to join our growing team and become a key point of contact for clients throughout their journey with FCE.
The key objective of the role is to make sure every client is properly onboarded, supported, followed up with, and kept informed at every stage of cooperation.
This role is ideal for someone who enjoys working with people, moves quickly, takes ownership, and doesn't wait for problems to solve themselves.
As you grow into the role, you will have the opportunity to take on more responsibility across CRM management, pre-sales, and sales activities.
KEY RESPONSIBILITIES
- Manage client onboarding and provide ongoing post-onboarding support.
- Act as a key point of contact for clients, responding to questions and coordinating follow-ups.
- Track new client launches and monitor each client's progress through the relevant stages.
- Keep communication and client status up to date, ensuring no request or follow-up is overlooked.
- Coordinate with internal teams to resolve client questions and move processes forward.
- Maintain clear timelines and follow established response and service standards.
- Support the development and maintenance of the CRM system and client data.
- Monitor client needs and proactively suggest solutions or next steps.
- Gradually take part in client calls, pre-sales activities, and sales processes as the role develops.
QUALIFICATIONS & SKILLS
- Previous experience in client management, customer support, account management, sales support, or a similar client-facing role.
- Strong communication skills and a genuine client-oriented mindset.
- Proactive approach: you don't wait for instructions when you can identify and solve an issue yourself.
- Ability to work quickly and efficiently in a dynamic environment.
- Strong follow-up and organizational skills - you keep track of multiple clients, requests, and deadlines.
- Ability to find solutions quickly and suggest practical ideas.
- Comfortable working with CRM systems and Google Sheets.
- Good level of English for professional communication.
WOULD BE A PLUS
- Experience in the crypto, digital assets, fintech, or trading industry.
- Understanding of how crypto exchanges and digital asset products work.
- Experience with CRM implementation or optimization.
- Previous exposure to sales, pre-sales, or business development.
- Experience communicating with B2B clients.
WHAT SUCCESS LOOKS LIKE
In your first month, you will focus on understanding our client journey, taking ownership of onboarding and post-onboarding communication, tracking new client launches, and helping establish clear processes and timelines.
Within 3-6 months, you will be someone the team can rely on to keep clients moving forward, ensure timely follow-ups, proactively resolve issues, and consistently deliver a strong client experience.
The people who thrive in this role are those who genuinely care about the client, communicate openly, follow through on their commitments, and always look for a way to make things work.
WORKING CONDITIONS & BENEFITS
- Work format: Online / Remote
- Compensation: depending on experience
- Vacation: 20 working days per year
- Sick Leave: 10 days per year
- Days Off: 5 days per year
- Public Holidays: 8–10 days per year, depending on the holiday calendar of different countries