Team lead supply manager
About the company
International company providing advertising accounts and infrastructure solutions for media buying teams, affiliate teams, and performance partners. We work with Google, Meta, TikTok, DSP, Native, and other ad platforms and providers.
Who we're looking for
A Team Lead Supply who will take ownership of the Supply team and be responsible for the effectiveness of the direction: task allocation, KPI and SLA control, supplier network development, and the quality of operational processes.
We're not looking for just a strong manager or a technical specialist — we need someone who knows how to organize the team's work, plan workload, control results, and grow the direction.
Experience specifically in our Supply model or in iGaming is not required — what matters more is managerial and operational experience and the ability to quickly get up to speed in a new subject area.
What you'll be doing
Team management:
— allocating tasks and workload among Supply Managers;
— planning the team's work and monitoring execution;
— controlling KPIs, SLAs, and quality of work;
— prioritizing tasks and overseeing key requests;
— identifying issues in the team's work and finding solutions;
— developing team members and sharing knowledge.
Supplier network development:
— sourcing and evaluating new suppliers;
— growing the existing base and key partners;
— finding alternative suppliers for non-standard requests;
— assessing supplier performance and quality;
— deciding on onboarding new suppliers;
— overseeing the team's work with the supplier base.
Commercial terms and partners:
— keeping prices, commissions, limits, and other terms up to date;
— approving changes to commercial terms;
— controlling quality and compliance with agreements with suppliers;
— resolving complex and non-standard situations with partners.
Operational processes:
— controlling SLAs and task deadlines;
— controlling the quality of delivery and account handling;
— controlling the accuracy of information in CRM and working databases;
— analyzing bottlenecks and process efficiency;
— developing and implementing new processes and regulations;
— initiating automation and improvements.
Cross-team collaboration:
— coordinating the department's work with account managers, finance, and dev teams;
— ensuring timely information handoff;
— escalating and resolving non-standard issues;
— preparing regular reporting on Supply's work for management.
What matters to us
— the ability to manage people and results, not just execute tasks yourself;
— the ability to set tasks, monitor execution, and work with KPIs;
— the ability to independently figure out a problematic request and see it through to resolution;
— the ability to work with suppliers and build long-term relationships;
— the ability to look for new solutions rather than relying only on the existing contact base;
— a systematic approach to information, turning the team's knowledge into clear processes;
— the ability to work under a heavy load of parallel tasks.
Requirements
Must-have:
— 2–3+ years of experience managing a team or an operational function;
— experience working with KPIs, SLAs, and workload distribution;
— experience working with partners / suppliers / vendors;
— strong organizational and communication skills;
— ability to analyze processes and identify areas for improvement;
— confident use of CRM and work tools;
— English — Intermediate+.
Nice to have:
— experience in Supply / Affiliate / iGaming / performance marketing;
— experience working with ad platforms;
— experience managing a team of Account / Affiliate / Supply Managers;
— experience building or optimizing operational processes;
— experience working with international suppliers.