IT Systems-Support Administrator

About the Job

We are looking for an IT Systems & Support Administrator based in our UA Office, reporting directly to the Engineering Manager in Germany.
 

In this role, you will balance two key functions: providing hands-on local support for the UA office while acting as a core member of the central IT team — managing company-wide identity, endpoint security, ticketing workflows, and global asset inventory.
 

Key Responsibilities:

1. Central Systems, Operations & Endpoint Management (Global Scope)

• Identity & Access Management: Administer Okta (users, groups, MFA enforcement) and Google Workspace.
• Endpoint Management (MDM): Enroll, configure, secure, and patch endpoints across all regions using Workspace ONE.
• IT Service Desk & Documentation: Triage, track, and resolve end-user incidents and service requests using Jira. Maintain up-to-date technical documentation, internal guides, and knowledge base articles.
• Global Asset Management: Maintain and track the entire company’s IT asset inventory and hardware lifecycle across all sites.
• Security Compliance: Deploy software, manage system updates, and enforce IT security policies globally.

2. Local IT & Site Infrastructure (UA Office)

• Act as the primary on-site contact for UA employees for hardware, OS, and application troubleshooting.
• Execute physical onboarding/offboarding, hardware setup, and distribution at the UA site.
• Maintain local site infrastructure (Wi-Fi, switches, firewalls, and physical security systems) in close coordination with and supported by the HQ Infrastructure Team.
   

Qualifications:

• Experience: 3+ years in System Administration, Identity Management, or Multi-site IT Support.
• Hands-on experience with Jira (Jira Service Management / ticketing systems) and technical documentation.
• Administration of Google Workspace and Okta (SSO, MFA).
• Experience with Workspace ONE (or enterprise MDM tools) for software deployment and patch management.
• Core network troubleshooting skills (TCP/IP, Wi-Fi, Firewalls).
• Work Style: Strong ownership mindset. Ability to work independently under remote management while collaborating seamlessly with HQ.
• Languages: Fluent English (written & spoken) is mandatory. Local language fluency required for UA site support.
   

We offer:

• Impactful Work: A high-impact role shaping next-generation technologies used by leading world armies and first responders.
• Professional Growth: Opportunities for development and training
• Direct Feedback: Close collaboration with end-users and the chance to see the immediate impact of your work in the field.
• Agile Environment: A fast-paced work culture with minimal bureaucracy and flexible working hours.
• Medical insurance