Head of VIP

We are looking for a Head of VIP to build and scale the VIP function within a fast-growing crypto casino. This is a hands-on leadership role focused on proactive, high-touch player management and full ownership of the VIP cohort's revenue and retention.

You will set the standard for how high-value players are managed, lead the VIP team, and align cross-functional stakeholders around retention outcomes.

Key Responsibilities

• Own VIP segment NGR, retention, and reactivation.
• Drive proactive player management: read play and deposit patterns, anticipate churn, and intervene before a high-value player goes dormant.
• Run VIP segmentation and tiering. Promote rising players early; identify at-risk whales and protect them.
• Own personalized comps, bonuses, and gifting within strict margin discipline (comp-to-NGR).
• Build and maintain VIP dashboards leadership needs to see cohort health in real time.
• Keep the program inside compliance and responsible gambling boundaries.

Team Leadership

• Build, lead, and coach the VIP team. Set service standards, coverage, and response SLAs.
• Establish workflows and rituals for proactive player outreach and escalation.
• Foster a culture of ownership, data discipline, and relationship-driven service.
• Work cross-functionally with CRM, Payments, Product, Risk, and Compliance to keep the VIP experience seamless.
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Requirements

• 5+ years in iGaming VIP or player development, with time spent leading people or owning a cohort's revenue.
• Proven track record of growing VIP retention and revenue, with numbers to back it.
• Deep understanding of high-value player psychology and the full player lifecycle.
• Data discipline: cohorts, LTV, churn, comp ROI, dashboards over gut feel.
• Hands-on comp and bonus management within margin constraints.
• Crypto casino experience and comfort with crypto-native high rollers.
• Experience building or scaling a VIP function from an early stage.
• English B2 or higher.

Mindset

• Autonomous with high ownership.
• Proactive, not reactive - you reach the player before the player reaches the exit.
• Relationship-driven but data-disciplined.
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What We Offer

• Competitive compensation.
• Challenging and high-impact tasks that drive professional growth.
• Strong senior-level team and collaborative environment.
• Fast decision-making and minimal bureaucracy.
• Remote-first setup - work from anywhere or visit the office.
• Investment in learning: courses, certifications, and internal knowledge sharing.
• Healthy work-life balance: no overtime, no micromanagement.
• Modern equipment: MacBook, Starlink, PowerBank.
• Bonuses for maternity leave and childbirth.
• Additional internal perks and benefits.