Account Manager/Affiliate Operations Manager

Format: Remote
Type: Full-time
Level: Middle

About Gravira Group

Gravira Group is a fast-growing international iGaming startup focused on Canada and Tier-1 markets. We have been on the market for 10 months, are showing strong performance, and are now scaling our affiliate operations.
As the business grows, we are separating commercial acquisition from operational ownership. That is why we are looking for an Account Manager/Affiliate Operations Manager who will take ownership of affiliate operations, partner data, reporting, and internal processes.

Role Overview

We are looking for a structured and detail-oriented Account Manager/Affiliate Operations Manager to keep the operational side of the Affiliate Department accurate, organized, and transparent.
This role is not focused on cold sales or active partner hunting. The main focus is partner data, NetHunt, Affilka, reporting, payments, statuses, documentation, and follow-up control.
The person in this role will work closely with the Head of Affiliate, Affiliate Sales Manager, Finance, Analytics, Risk, and Product/Marketing teams to make sure that all partner information is correctly documented, updated, and visible.

Key Responsibilities

• Maintain and update partner data in NetHunt CRM.
• Manage partner and deal information in Affilka.
• Enter, verify, and update affiliate data after partner negotiations.
• Keep partner statuses accurate and up to date.
• Own daily, weekly, and monthly affiliate reporting.
• Track payments, commissions, deal terms, and follow-ups.
• Reconcile data between NetHunt, Affilka, reports, and internal documentation.
• Monitor missing information, inconsistencies, and overdue actions.
• Support partner onboarding from the operational side.
• Control deadlines and prevent missed follow-ups or payment-related issues.

• Suggest improvements in workflows, reporting, data structure, and automation.

   

Requirements

• Product experience in the iGaming industry with Tier-1 products is very important.
• Experience in account management, affiliate operations, partner operations, CRM administration, support operations, data operations, or a similar role.
• Strong attention to detail and ability to work accurately with structured data.
• Experience with CRM systems (Affilka+), spreadsheets, reporting tools, or operational databases.
• Good Excel/Google Sheets a strong level.
• Ability to keep information organized and updated.
• Strong follow-up discipline.
• Analytical and process-driven mindset.
• Clear written and spoken communication.
• Ability to work with repetitive operational tasks without losing focus.

• English — B2 or higher.

   

What we offer

• Fully remote full-time role.
• Opportunity to join a growing iGaming startup focused on Canada and Tier-1 markets.
• Work in a company that has been on the market for 10 months and is now scaling.
• Direct impact on the structure and quality of affiliate operations.
• Opportunity to build clear processes, reporting, documentation, and automation.
• Close cooperation with Affiliate, Finance, Analytics, Risk, Product, and Marketing teams.
• A culture that values ownership, speed, accuracy, and transparency.
• Competitive fixed compensation with salary review after the probation period.