Client Delivery Manager

2ops is looking for a Client Delivery Manager to manage client relationships and coordinate the successful delivery of international IT projects.
This position partially combines the responsibilities of an Account Manager, Project Manager, and Project Coordinator. You will act as the main point of contact for clients, manage project scope, timelines, budgets, and expectations, coordinate engineers, monitor delivery progress, and support account growth.
You will work closely with Project Engineers and the Lead DevSecOps Solution Architect to ensure that projects are delivered successfully and clients remain satisfied with the results.

What You’ll Do

• Act as the main point of contact between 2ops and assigned clients.
• Build trusted, long-term relationships with client stakeholders.
• Understand client business needs, priorities, expectations, and success criteria.
• Coordinate project kickoff, planning, execution, reporting, and closure.
• Manage project scope, timelines, budgets, milestones, and deliverables.
• Ensure that responsibilities, dependencies, assumptions, and acceptance criteria are clearly defined.
• Maintain project plans, backlogs, action items, meeting notes, and delivery documentation.
• Organize client meetings, status calls, planning sessions, and follow-ups.
• Prepare clear and concise project status updates.
• Monitor engineering progress, workload, capacity, and availability.
• Coordinate priorities and ensure that Project Engineers have the information and access required to work effectively.
• Identify risks, blockers, scope changes, and delivery issues at an early stage.
• Manage organizational and commercial escalations while involving the Lead DevSecOps Solution Architect in technical escalations.
• Track changes to scope and ensure that their impact on budget and timelines is communicated and agreed upon.
• Coordinate communication between clients, engineers, architects, management, and external stakeholders.
• Monitor client satisfaction and proactively address concerns.
• Ensure that agreed deliverables meet client expectations and acceptance criteria.
• Support contract renewals, project extensions, and follow-on phases.
• Identify relevant upsell and cross-sell opportunities based on client needs.
• Support proposal preparation, resource planning, estimates, and statements of work.
• Maintain visibility of project profitability, invoicing milestones, and resource utilization.
• Coordinate project handover, documentation, knowledge transfer, and closure.
• Collect client feedback and help improve 2ops delivery processes.

Requirements

• Experience in project delivery, account management, project coordination, customer success, or a similar client-facing role within an IT company.
• Good understanding of IT consulting, software development, cloud, DevOps, cybersecurity, or managed-services environments.
• Experience managing multiple clients or projects simultaneously.
• Ability to manage scope, timelines, budgets, priorities, risks, and dependencies.
• Experience with project planning, backlog coordination, status reporting, and follow-up management.
• Strong client communication, stakeholder management, and relationship-building skills.
• Ability to coordinate technical specialists without micromanaging their work.
• Commercial awareness and an understanding of contract renewals, account growth, and service profitability.
• Ability to identify delivery risks and escalate them promptly.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Professional English communication skills.

Nice to Have

• Experience in an IT consulting, outsourcing, cloud, DevOps, or managed-services company.
• Experience working with Azure, DevOps, cybersecurity, data, or software-development projects.
• Knowledge of Agile, Scrum, Kanban, or hybrid delivery approaches.
• Experience with Jira, Azure DevOps, Notion, Confluence, or similar tools.
• Experience preparing proposals, statements of work, estimates, or change requests.
• Experience supporting international enterprise clients.
• Project management, Agile, Scrum, or service-management certification.
• Experience with account development, upselling, and contract renewals.

What We Offer

• A client-facing role with responsibility for the full project and account lifecycle.
• International IT, cloud, DevOps, and cybersecurity projects.
• Close collaboration with experienced engineers, architects, and company leadership.
• The opportunity to influence delivery processes and client-experience standards.
• A remote and flexible working environment.
• Professional development across project delivery, account management, and IT consulting.

If you believe you’re a great fit for this role but may be missing some skills, don’t hesitate to share your CV. What matters most is your intention and personality, as the skills can be developed along the way.

About 2ops

2ops is a fast-growing company focused on empowering clients with solid DevOps practices and cloud solutions. We foster a supportive environment where collaboration, innovation, and accountability matter. Our culture is built on creating space for talent to grow, contribute meaningfully, and share in our values. At 2ops, we believe in empowering people to make an impact while growing their careers.