Technical writer

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.

We are looking for a detail-oriented and analytical Technical Writer. In this role, you'll transform complex business and technical requirements into clear, structured documentation that drives product development and supports internal teams. You'll work closely with stakeholders to document product requirements, eliminate ambiguity and ensure every feature is thoroughly documented. The ideal candidate is naturally curious, enjoys diving into technical details and believes that high-quality documentation is essential to building great products

Responsibilities:

• Document business and technical requirements for existing and new product functionality

• Analyse, clarify and document functional and non-functional requirements for IT team

• Create and maintain product specifications, user stories, acceptance criteria, process documentation and technical guides

• Maintain and continuously improve internal product documentation

• Collaborate closely with Product, IT and Stakeholders throughout the product development lifecycle

• Identify documentation gaps and inconsistencies

• Ensure documentation remains accurate and up to date as products evolve

• Contribute to documentation standards, processes and best practices 

Requirements:

• 2+ years of experience as a Technical Writer, Business Analyst, Product Analyst or in a similar role within a fintech environment: EMI, PSPs, Banks or SaaS companies

• Proven experience analysing and documenting business and technical requirements

• Exceptional attention to detail and the ability to organise complex information into clear, structured documentation

• Experience writing functional specifications, user stories, acceptance criteria, process flows and technical documentation

• Hands-on experience with API documentation and testing tools

• Experience working with Jira and Confluence

• Strong communication skills with the confidence to challenge unclear or incomplete requirements

• B2+ level of English

Nice to have:

• Understanding of payment processing, transaction lifecycles, KYB and AML processes

• Familiarity with AI tools and their application to documentation workflows

• Basic understanding of software development processes

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.