Customer Support Specialist (Logistics)

We are looking for a Customer Support Specialist to join our auto transport and logistics brokerage team.

Requirements

• Good spoken and written English
• Basic experience in customer support, logistics, dispatching, or a similar role
• Basic knowledge of U.S. geography, states, and major routes
• Availability to work during U.S. Central Time, from 8:00 AM to 7:00 PM
• Strong communication and organizational skills
• Ability to multitask and work in a fast-paced environment
• Responsible, reliable, and detail-oriented

Responsibilities

• Communicate with drivers, carriers, and customers
• Provide customers with regular transportation updates
• Assign vehicle shipments to carriers using the internal system
• Monitor shipment progress and delivery status
• Resolve basic operational and communication issues
• Keep dispatch records accurate and up to date
• Coordinate with the internal team to ensure smooth transportation operations

What We Offer

• Base salary plus performance-based commission
• Stable, full-time position
• Training and support from the team
• Opportunities for professional growth

This role is a good fit for someone with experience in customer support or logistics who is comfortable communicating in English and working with U.S.-based clients and carriers.