VIP Manager (iGaming)

We are looking for an experienced VIP Manager from a competing iGaming company who has an active portfolio of High Roller players and is capable of successfully transferring key VIP clients to our platform while maintaining or increasing NGR.

Please note: Candidates without a personal VIP player portfolio will not be considered. An established network of active High Rollers is a mandatory requirement for this role.

Responsibilities

• Transfer your personal portfolio of VIP/High Roller players to our platform within the agreed timeframe (typically 1–3 months).
• Build long-term relationships with VIP clients and provide exceptional 24/7 personalised support.
• Achieve NGR targets, maintain churn below target levels, and reactivate dormant High Roller players.
• Create and manage personalised offers, cashback, bonuses, free bets, gifts, and exclusive events.
• Communicate with VIP clients via messengers, calls, and meetings when required.
• Monitor player activity, key performance metrics, and identify suspicious behaviour when necessary.
• Work closely with internal teams to ensure the highest level of VIP service.
•  

Requirements

• 1.5+ years of experience in iGaming, specifically within the VIP/High Roller segment of an online casino or sportsbook.
• A personal portfolio of at least 5–10 active High Roller players with proven monthly deposits ranging approximately from $50,000 to $200,000+.
• Ability and willingness to transfer clients to our platform during the first 1–3 months.
• Strong understanding of GGR, NGR, LTV, Churn Rate, bonus calculations, cashback structures, and personalised reward programs.
• Experience working with casino back-office systems, CRM platforms, and messaging applications.
• Fluent in English; additional languages will be considered a strong advantage.
• Basic understanding of Source of Funds (SoF) / AML verification processes.
• Excellent communication and relationship-building skills.
• High level of empathy and customer service mindset.
• Strong organisational skills, responsibility, and ability to work independently.
• Stress-resistant and able to perform in a fast-paced VIP environment.
• Impeccable professional reputation and a clean employment transition history.

We Offer

• Salary: individually discussed (base salary + KPI/bonus structure), depending on your experience, portfolio, and expectations.
• Working schedule: discussed individually based on the candidate's preferences and business needs.
• Opportunity for horizontal career growth and long-term professional development.
• The ability to directly influence VIP business performance and build a strong High Roller portfolio within a growing company.