Customer Support Specialist

Our client is a fast-growing US-market tech startup in the entertainment and rewards space.  You'll be the main point of contact for their highest-value users – the ones who are most engaged, most active, and most important to keep happy. This isn't ticket-closing support. It's relationship management: proactive, personal, and responsive. You'll chat with VIP users, understand what they need, and make sure they stay engaged with the platform.
 

What you'll do

• Manage direct communication with VIP and high-value users via in-app chat and other channels
• Respond to questions, issues, and feedback quickly and with genuine care
• Identify patterns in VIP behavior and flag risks or opportunities to the team
• Maintain a warm, engaging tone that keeps users coming back
   

What we're looking for

• 3+ years in customer support or community management in a B2C or gaming product
• Excellent written English – this is the number one requirement
• Highly responsive and available; US users should receive replies within 8-12 hours
• Natural communicator who knows how to build rapport with people online
• Comfortable working independently in a small startup team

Format

Part-time, 60%: either 3 days/week (8h/day) or 5 days/week (5h/day).