Account Manager (German Speaking)
From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together.
We are looking for a German-speaking Account Manager who will be responsible for developing existing client relationships, building long-term partnerships, driving revenue growth within the client base, and expanding the portfolio in the German market.
Key Requirements:
- Middle - Senior level with 2+ years of successful experience in B2B sales or account management;
- Experience in Logistics or E-commerce is a significant advantage;
- Languages: German — Upper-Intermediate or higher, Ukrainian — native, English — an advantage;
- Proven experience in cold sales and closing contracts;
- Analytical mindset with the ability to assess client performance, process large volumes of data, and make data-driven decisions;
- Stress resistance, ability to multitask, and successfully manage several deals simultaneously.
Main Responsibilities:
• Relationship management: building and maintaining long-term, trust-based relationships with key clients
• Client development: identifying new client needs and expanding cooperation through upsell and cross-sell
• Contract renewal: ensuring timely renewal of existing agreements
• Issue resolution: proactively addressing client requests and issues, coordinating with internal teams
• Customer satisfaction: monitoring satisfaction levels, collecting feedback, and driving improvements
• Needs analysis: analyzing client business needs and adapting company solutions accordingly
• CRM management: maintaining accurate and up-to-date client data, interaction history, and opportunities in CRM
• Reporting: preparing regular reports on client portfolio performance and results
• Strategic planning: developing and implementing individual growth plans for key clients
What we offer:
- Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
- Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
- Voluntary health insurance and life insurance;
- All the equipment you need to work comfortably and efficiently;
- A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.
Everything starts with the first step.
Submit your resume today — it’s time to create Delivery of the Future together!