Payment Manager

Softsich is an international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Payment Manager who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

If you are systematic and focused on business impact, this role is for you.

Responsibilities

• Prepare daily and weekly analytics across all brands and GEOs, segmented by payment methods, banks, payment providers, and traffic sources.
• Own and monitor key payment performance metrics, including Approval Rate (AR), FD/SD conversion, User/Transaction ratio, Number of Attempts per User, and Chargeback Rate, identifying opportunities to improve performance.
• Collaborate with B2B platform teams by creating and managing tasks related to enabling/disabling payment methods, adjusting cascading and routing weights, and optimizing payment processing.
• Automate, monitor, and optimize cashier performance across all brands, ensuring the availability, proper ordering, and efficiency of payment methods while identifying opportunities for improvement.
• Create, maintain, and update documentation for White Label (WL) brands.
• Communicate with and resolve requests from clients and partners in collaboration with the Support (B2B) and Affiliate (B2B/B2C) teams.
• Support the launch of new GEOs and projects by configuring payment method ordering and performing basic pre-launch validation.

Requirements 

• At least 1 year of experience working with payment methods, including PSPs, payment gateways, alternative payment methods (APMs), e-wallets, and card processing solutions.
• Experience working with B2B / White Label payment solutions and multi-brand, multi-GEO environments.
• Strong understanding of the payment lifecycle, decline reasons, and methods for improving Approval Rate (AR).
• Experience analyzing payment KPIs, including AR, FD/SD conversion, Chargeback Rate, and other performance metrics.
• Hands-on experience with payment dashboards, provider admin panels, and internal payment management consoles.
• Strong sense of ownership, structured thinking, and excellent attention to detail.
• Understanding of cross-functional workflows between Support, Affiliate, Technical teams, and payment providers.
• Required: Experience with Tableau and a basic understanding of different traffic sources/types.
• Nice to have: Experience working with SoftSwiss and TrueLabel platforms.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.

– 20 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).

– A supportive, friendly team where knowledge-sharing is part of the culture.

– Coverage for professional events and learning.

– Birthday greetings, team buildings, and warm human connection beyond work.

– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!