Case Manager / Client Success Manager

🌟 Company Overview
Chern & Co Ltd is a growing European corporate services company specialising in company formation, accounting, tax registration, and compliance support in Ireland, with expansion to the UK planned soon.
We help international entrepreneurs, startups, SMEs, and e-commerce businesses establish and manage companies across Europe.

🔥 Position Overview
We are looking for a proactive and detail-oriented Client Success Manager & Case Manager to become the main point of contact for our clients.
In this role, you will manage client relationships, coordinate service delivery, and ensure an excellent customer experience while supporting long-term client retention and business growth.

📌 Employment Details
Location: Remote
Employment Type: Full-Time, Permanent. Independent contractor
Schedule aligned with Ireland (GMT), with some flexibility

💥 Requirements
● 2+ years of experience in Client Success, Account Management, Customer Support, or a similar client-facing role.
● Strong written and spoken English.
● Experience working with CRM systems (Bitrix24, HubSpot, Zoho, or similar).
● Excellent communication and relationship-building skills.
● Strong organizational and multitasking abilities.
● Attention to detail and proactive approach.
● Comfortable working in a KPI-driven environment.

💫 Key Responsibilities
● Manage a portfolio of client accounts and act as their main point of contact.
● Build long-term relationships and provide exceptional customer support.
● Coordinate company formation, accounting, tax, and compliance services.
● Work closely with internal teams and external partners to ensure timely service delivery.
● Identify cross-selling and upselling opportunities.
● Maintain accurate client information and communication in CRM.
● Prepare quotations, proposals, and client documentation.
● Resolve client issues and ensure high customer satisfaction.

💡 Nice to Have
● Experience in corporate services, legal, accounting, tax, or compliance.
● Experience working with international B2B clients.
● Commercial mindset with experience in upselling or account growth.
● Additional languages (Ukrainian, Russian, German, Spanish, Chinese, etc.).

💼 What We Offer
● Competitive salary €1,100–€1,300/month (higher compensation may be considered for candidates with highly relevant experience).
● Quarterly performance bonus based on cross-selling and upselling results.
● Independent contractor agreement.
● 20 paid vacation days, increasing to 30 days after one year.
● Professional development budget of up to €500/year (after 6 months).
● Full onboarding and training.
● Career growth opportunities within a fast-growing international company.
● Mentorship from experienced professionals.
● 100% remote work with an international team.