VIP Team Lead / IGaming / Sales

We are a fast-growing international iGaming company with 1000+ professionals and a portfolio of successful projects operating across Tier 1–3 markets worldwide.

Right now, we are expanding our VIP Department and looking for a results-driven Team Lead – VIP Department who knows how to build and lead high-performing teams, work with key business metrics, analyze VIP player behavior, and drive sustainable growth.

This role is ideal for someone with a strong business mindset who enjoys leadership, data analysis, and building effective strategies in a fast-paced, KPI-driven environment.

What You'll Do

• Lead, onboard, mentor, and develop a team of VIP Managers.
• Monitor daily team performance and ensure KPI achievement.
• Own and drive key team KPIs:
  • Team Deposit Amount (IN)
  • Team IN-OUT
  • Retention (M/M)
• Analyze team performance, VIP player activity, and database trends to identify growth opportunities.
• Develop personalized retention and growth strategies for key VIP players together with your team.
• Collaborate closely with the Retention, CRM, and Product teams to optimize the VIP player journey and improve business results.
• Continuously review and improve workflows from a business perspective.
• Ensure the team consistently achieves performance and revenue targets.

What We're Looking For

• 1+ year of experience in a Team Lead, Senior VIP Manager, VIP Management, Retention, or similar leadership role.
• Previous experience in the iGaming industry is required.
• Strong analytical skills with the ability to work confidently with KPIs, performance metrics, and large datasets.
• Experience analyzing player databases and identifying opportunities for business growth.
• A business-oriented mindset with the ability to make data-driven decisions.
• Proven leadership, coaching, and team management skills.
• Strong communication and problem-solving abilities.

• High level of ownership, accountability, and self-motivation.

   

What We Offer

• Fully remote work.
• Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly professional development training with our Learning & Development Department to strengthen your leadership and professional skills.
• A dynamic international environment where your leadership and results have a direct impact on business success.