Head of Agency Operations

dNovo Group is a Toronto-based digital marketing agency specializing in SEO, Paid Media, Web Design, AI Search Optimization, Content Marketing, and Reputation Management. We're looking for a Head of Agency Operations with proven experience leading operations within a digital marketing agency. 

This is not a general corporate operations or traditional COO role. The ideal candidate has hands-on experience managing SEO, Paid Media, Web Development, and Account Management teams while overseeing client delivery, operational excellence, and agency growth.

What You'll Do

Lead Agency Operations

• Oversee the day-to-day operations of the agency.
• Ensure projects are delivered on time and exceed client expectations.
• Support and mentor our Account Managers and Project Managers.
• Improve workflows, communication, and operational efficiency.
• Monitor team capacity, priorities, and overall performance.
• Oversee website launches and technical projects, ensuring high-quality delivery and alignment with client goals.
• Help build systems and processes that allow the agency to scale.

Build Strong Client Relationships

• Serve as a trusted advisor for key client accounts.
• Lead client meetings, strategy sessions, and business reviews.
• Resolve escalated client issues with professionalism and confidence.
• Identify opportunities to grow existing client relationships.

Drive Business Growth

• Conduct discovery calls with prospective clients.
• Understand client goals and recommend tailored digital marketing solutions.
• Develop strategic marketing plans and proposals.
• Help close new business opportunities.
• Support upselling and cross-selling within existing client accounts.

Partner with the CEO

• Work closely with the CEO to execute company goals and strategic initiatives.
• Identify opportunities to improve performance, profitability, and client satisfaction.
• Foster a culture of accountability, collaboration, and continuous improvement.

What We're Looking For

• 5+ years of experience working in a digital marketing agency.
• 2 + years leading Account Managers, Project Managers, or client delivery teams in an agency environment.
• Experience leading teams and managing client relationships.
• Strong sales and business development skills.
• Strong understanding of SEO, AI Search Optimization, Paid Media, website development, WordPress, website launches, and digital marketing strategy.
• Excellent leadership, communication, and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Comfortable managing multiple priorities in a fast-paced environment.

What We Offer

• Competitive salary based on experience and qualifications.
• A leadership role with significant impact on the company's growth.
• A supportive, ambitious, and international team.
• Opportunities for professional growth and career advancement.

* Please note: This role is specifically for candidates with digital marketing agency experience. Applicants whose operations experience is primarily in HR, payroll, finance, manufacturing, logistics, healthcare, retail, hospitality, or other non-agency industries will not be considered.