Ukrainian-English Customer Engagement Specialist

Industry: New Energy / International Customer Engagement

Callnovo is looking for a Ukrainian-English Customer Engagement Specialist to support an international new energy project.

This role focuses on professional customer communication, outbound calls, customer information collection, and follow-up support.

We are looking for someone who enjoys communicating with people, conducting structured conversations, and helping identify customer needs.

Key Responsibilities

• Conduct outbound calls with Ukrainian-speaking customers/prospects using provided contact information and guidelines.
• Communicate professionally in Ukrainian and English.
• Conduct structured questionnaires to understand customer needs and collect relevant information.
• Identify potential customer interests and provide accurate follow-up guidance.
• Record call outcomes and update customer information in CRM or reporting tools.
• Follow up with interested contacts and maintain accurate communication records.
• Support the project team with customer feedback and status updates.

Requirements

• Fluent Ukrainian communication skills (native or near-native level).
• Good English communication skills.
• Comfortable communicating with customers over the phone.
• Professional communication style with a clear speaking voice.
• Responsible, organized, and able to follow processes independently.
• Stable internet connection and suitable remote working environment.

Preferred Qualifications

• Previous experience in:
  • Customer Service
  • Call Center
  • Telemarketing
  • Lead Generation
  • Market Research
  • Sales Support
  • Appointment Setting
• Experience working with CRM systems or customer databases.
• Previous remote work experience.

Working Conditions

• Fully remote position.
• Independent contractor opportunity.
• Long-term cooperation with an international company.
• Training and project guidance provided.
• Opportunity to work with global customers in the new energy industry.

If you are a Ukrainian-speaking professional with strong communication skills and enjoy customer interaction, we welcome your application.