Support Agent
We are looking for a Support Agent for our partner — a newly licensed Ukrainian iGaming operator currently in the exciting pre-launch phase, building its product and core business processes from the ground up.
The company is developing a modern sportsbook and online casino platform focused on delivering an exceptional player experience, operational excellence, sustainable growth, and full compliance within a regulated market.
This is a unique opportunity to join the team before launch, contribute to building the player support function from the very beginning, and grow together with the product.
♠️ Position Details
Employment Type: Full-time
Project Stage: Pre-launch / Product Launch
What You’ll Do
Provide player support via Live Chat, Email, and other communication channels.
Assist players with registration, deposits, withdrawals, bonuses, and general account inquiries.
Resolve customer issues quickly while delivering a high standard of service.
Escalate complex cases to the appropriate teams, including Payments, Fraud, VIP, Product, and Technical Support.
Handle customer requests in accordance with SLAs and internal quality standards.
Record and manage customer interactions using Help Desk systems.
Participate in testing and improving support processes before and after product launch.
What We’re Looking For
Previous experience in Customer Support or Player Support.
Experience in the iGaming industry (Casino, Sportsbook, or Betting).
Excellent written communication and customer service skills.
Experience working with Help Desk platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar solutions.
Strong attention to detail and the ability to multitask in a fast-paced environment.
Willingness to work in shifts.
English proficiency is considered a plus.
What We Offer
The opportunity to join a licensed iGaming company at the exciting pre-launch stage.
A chance to be part of the team shaping the customer support function from day one.
A collaborative, supportive, and fast-paced work environment.
Professional growth and career development opportunities.
Competitive compensation package.