BetVam

We are looking for an SMM Manager to join a new licensed iGaming product focused on the Ukrainian market.

This is a great opportunity for someone who wants to build a brand’s social media presence from scratch, influence communication strategy, and work closely with marketing, product, design, and leadership teams during the launch stage.

About company

BETVAM is a modern licensed iGaming product created for the Ukrainian market. The company is currently at the pre-launch and launch stages, building key business, marketing, and brand functions from the ground up.

BETVAM combines technology, fast decision-making, responsible gaming standards, and a strong focus on local audience relevance.

About Role

As an SMM Manager,  you will be responsible for developing and managing the brand’s social media presence in Ukraine.

You will create content plans, manage publishing, follow trends, coordinate creatives, work with communities and influencers, and help shape the brand’s tone of voice across social platforms.

Responsibilities

• Develop and implement the SMM strategy for the Ukrainian market.
• Manage brand pages across key social media platforms.
• Create content plans, calendars, rubrics, and publishing schedules.
• Write engaging posts, captions, stories, and short-form content in Ukrainian.
• Adapt and maintain the brand tone of voice across social media.
• Monitor trends, competitors, audience behavior, and iGaming market activity.
• Prepare briefs for designers, motion designers, and video teams.
• Coordinate content production for launches, campaigns, promos, and brand activities.
• Work with influencers, creators, communities, and media partners when needed.
• Moderate comments, messages, and community interactions.
• Track social media performance and prepare regular reports.
• Analyze results and suggest improvements.
• Ensure all communication follows brand, legal, and compliance requirements.

Requirements

• 2+ years of experience as an SMM Manager, Content Manager, or Social Media Specialist.
• Strong understanding of the Ukrainian social media landscape.
• Experience with Telegram, Instagram, TikTok, Facebook, X, or other relevant platforms.
• Excellent written Ukrainian.
• Ability to create content plans and manage publishing schedules.
• Understanding of social media analytics and performance metrics.
• Experience working with designers, video editors, and marketing teams.
• Creativity, attention to detail, and strong sense of tone of voice.
• Ability to work in a fast-paced launch-stage environment.
• Understanding of responsible communication in regulated industries.

Nice to Have

• Experience in iGaming, betting, gaming, fintech, entertainment, or sports-related products.
• Experience launching social media pages or building communities from scratch.
• Knowledge of influencer marketing and creator collaborations in Ukraine.
• Basic understanding of paid social media campaigns.
• Experience with social listening, trend monitoring, or community management tools.

If you are interested in building social media processes, shaping brand communication, and working on the launch of a new licensed iGaming product, we would be happy to meet you.

We are looking for a strong Anti-Fraud specialist to join a new iGaming project at the pre-launch stage.
⭐ About BetVam

BetVam is a new licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up.

We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and full compliance within a regulated market.
♠️ Position Details

Location: Kyiv (Office / Hybrid)

Employment Type: Full-time

Start Date: ASAP

Project Stage: Pre-launch, Product Launch Phase
✅ Key Responsibilities

Monitor player activity, deposits, withdrawals, bonuses, payment transactions, and behavioral patterns to detect suspicious activity.
Investigate bonus abuse, multi-accounting, payment fraud, chargebacks, account takeovers, and other fraud cases.
Analyze user behavior, transaction history, device data, and payment patterns to identify risks.
Prepare case conclusions and recommendations: additional verification, payment holds, restrictions, or escalation.
Support the setup and improvement of fraud rules, alerts, monitoring workflows, and operational controls.
Work closely with Payments, AML, Compliance, Customer Support, Product, and Finance teams.
Track fraud trends, recurring abuse patterns, and emerging threats in iGaming.
Support fraud reporting, KPIs, and internal fraud awareness initiatives.

➡️ What Is Important to Us

2+ years of experience in Anti-Fraud, Fraud Prevention, Risk, Payment Risk, or a similar role, preferably in iGaming.
Understanding of sportsbook/casino fraud schemes, bonus abuse, multi-accounting, chargebacks, payment fraud, and account security risks.
Experience with fraud monitoring tools, anti-fraud systems, risk platforms, or transaction monitoring systems.
Strong analytical skills and ability to investigate complex cases using data.
Understanding of payments, PSPs, deposits, withdrawals, and chargeback processes.
Knowledge of AML, KYC, responsible gaming, and regulated gambling markets will be a plus.
Confident Excel / Google Sheets skills and experience with reporting tools.
Ability to make risk-based decisions in a fast-paced environment.
Strong communication skills and ability to work with cross-functional teams.

Who We Are Looking For

We are looking for a proactive and analytical Anti-Fraud Specialist who understands iGaming fraud risks and enjoys hands-on investigation work.

This role is a great fit for someone who wants to join a licensed Ukrainian iGaming project at the pre-launch stage, help shape anti-fraud processes from the beginning, and play a key role in building a secure and scalable product.

 We are looking for an AML Lead (iGaming)

Build the financial monitoring system for a new licensed iGaming product

At BETVAM, we are creating a modern Ukrainian iGaming product that combines technology, fast decision-making, and high standards of regulatory compliance.

We are currently at the launch stage and building the key business functions, so we are looking for an AML Lead who will become one of the company’s key experts in financial monitoring, AML/CFT, and compliance risk management.

This is an opportunity not just to work with ready-made procedures, but to participate in building a control and financial monitoring system from scratch, directly influencing product development and the business’s compliance with regulatory requirements.

Work Format

Full-time
Office / Remote - to be discussed
Product stage: Pre-launch → Launch
Regulation: Ukraine licensed market

✅ Key Responsibilities

AML/CFT and Financial Monitoring

• Build, implement, and maintain the financial monitoring system in line with Ukrainian legislation.
• Monitor client transactions, including deposits, withdrawals, and atypical user behavior.
• Identify, analyze, and escalate suspicious activity.
• Conduct Customer Due Diligence and Enhanced Due Diligence for high-risk clients.
• Review Source of Funds and Source of Wealth documentation.
• Perform screening against PEP, sanctions, and other risk lists.
• Prepare risk conclusions and make recommendations on further client servicing.

Compliance and Regulatory Control

• Develop and update AML/CFT policies, procedures, and internal regulations.
• Ensure ongoing compliance with Ukrainian financial monitoring requirements.
• Prepare internal reports, case files, and compliance documentation.
• Participate in internal and external audits or regulatory reviews.
• Communicate with banks, PSPs, financial partners, and relevant authorities on AML and financial monitoring matters.

Process Development

• Set up AML controls and risk-based monitoring processes for a new iGaming product.
• Support automation of financial monitoring and risk control processes.
• Provide guidance and training to internal teams on AML/CFT requirements.
• Help define practical procedures for launch-stage operations.

Requirements

• At least 2 years of experience in AML/CFT, Financial Monitoring, or Compliance.
• Experience with financial monitoring procedures under Ukrainian legislation.
• Relevant professional certification in Financial Monitoring.
• Strong knowledge of AML/CFT, KYC, CDD, and EDD principles.
• Experience reviewing client activity, transaction patterns, and risk indicators.
• Experience interacting with banks, PSPs, or financial institutions.
• Experience developing internal policies, procedures, or compliance documentation.
• Strong analytical thinking, attention to detail, and a structured approach.

Nice to Have

• Experience in iGaming, fintech, payments, or another regulated digital business.
• Experience participating in the launch of a licensed product or building AML processes from scratch.

Ми шукаємо сильного Head of Affiliates у новий iGaming-проєкт на стадії pre-launch.

⭐ Про BetVam

BetVam — новий ліцензований український iGaming-проєкт, який знаходиться на етапі активного запуску та побудови ключових бізнес-процесів.

Ми створюємо продукт, орієнтований на довгострокове зростання, якісний клієнтський досвід та високі стандарти роботи на регульованому ринку.

Це роль для людини, яка вміє не просто працювати з партнерами, а будувати affiliate-напрямок з нуля: від пошуку й підключення ключових вебмайстрів, CPA / RevShare / Hybrid-моделей, трекінгу, аналітики та виплат — до контролю якості трафіку, окупності й масштабування каналу.

Нам потрібен сильний affiliate lead, який добре розуміє, як працює iGaming-бізнес зсередини: traffic sources, partner economics, tracking, attribution, quality of traffic, fraud patterns, retention impact, deal structures, payouts, reporting — і вміє побудувати партнерську систему, яка дає FTD, revenue і прогнозований ріст.

♠️

Локація: Київ (office / hybrid)

Старт: ASAP

Стадія проекту: pre-launch, запуск продукту

Що потрібно буде робити

• будувати affiliate-напрямок з нуля під pre-launch і launch;
• розробляти affiliate-стратегію по GEO, типах партнерів, моделях співпраці та KPI;
• підключати, запускати й розвивати affiliate-партнерів, webmasters, teams, media sources, influencers, SEO / PPC / FB / UAC-партнерів;
• працювати з моделями CPA / RevShare / Hybrid і шукати оптимальну unit-економіку;
• контролювати tracking, attribution, postbacks, affiliate links, subIDs, quality of data;
• оцінювати не тільки обсяг трафіку, а і його якість по FTD, retention, repeat deposit, ROI / payback;
• виявляти ризики по fraud, abuse, low-quality traffic, motivated users, scheme traffic;
• синхронізуватись із marketing, product, CRM, analytics, antifraud, finance і support;
• запускати партнерів із правильними offers, promo materials, landing pages, бонусною логікою і tracking setup;
• контролювати affiliate-виплати, розрахунки, звірки та прозорість взаєморозрахунків;
• будувати процеси partner onboarding, activation, reactivation, performance review, scaling rules;
• формувати регулярну звітність по партнерах, джерелах і окупності каналу;

• брати участь у наймі та розвитку affiliate-команди.

   

Що для нас важливо

• 4+ років досвіду в affiliate marketing / partnerships;
• досвід у iGaming / betting / casino обов’язковий;
• досвід у ролі Head of Affiliates / Senior Affiliate Manager / Affiliate Lead;
• сильне розуміння affiliate economics, CPA / RevShare / Hybrid models;
• досвід роботи з tracking, attribution, postbacks, fraud control, traffic quality analysis;
• розуміння, як affiliate-трафік впливає на FTD, retention, LTV, revenue;
• досвід побудови affiliate-процесів, onboarding і системи масштабування;
• вміння вести переговори, будувати сильні партнерські відносини й контролювати якість;
• досвід роботи з міжнародними ринками буде плюсом;

• англійська на робочому рівні.

   

Кого ми шукаємо

Людину, яка вміє мислити не просто через кількість партнерів, а через якість трафіку, unit-економіку і бізнес-результат. Нам потрібен сильний Head of Affiliates, який може з нуля побудувати партнерський канал, швидко знайти робочих партнерів, відсікти слабкий або токсичний трафік і виростити напрямок у стабільне джерело FTD, revenue і масштабування.

⭐ About BetVam

BetVam is a licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up. We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and sustainable player value within a regulated market.

About the Role

We are looking for an experienced Head of Support to build, lead, and scale the entire Customer Support function for our new iGaming project at the pre-launch stage. This is a strategic leadership role responsible for defining the customer support vision, building high-performing teams, implementing best-in-class support processes, and ensuring exceptional player experience across all customer touchpoints. You will work closely with Product, CRM, Payments, Risk, Compliance, and Operations teams to create a world-class support organization that scales with the business.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, and service standards.
• Recruit, develop, and manage Team Leads, Support Leads, QA Specialists, Trainers, and Customer Support Agents.
• Establish scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across all communication channels, including Live Chat, Email, and Messaging platforms.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and drive continuous improvements through data analysis.
• Develop workforce planning, shift management, and resource allocation strategies.
• Handle high-level customer escalations and ensure timely resolution of critical issues.
• Collaborate closely with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer experience.
• Build reporting dashboards and present operational performance to senior management.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with company policies, responsible gaming requirements, and regulatory standards.
• Support business growth by continuously optimizing customer support operations.

Requirements

• 4+ years of experience in Customer Support within the iGaming industry.
• At least 2 years of experience managing Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling customer support operations.
• Strong understanding of sportsbook, online casino, and player lifecycle.
• Experience managing multi-channel customer support operations (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, and organizational skills.
• Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar.
• Strong analytical skills with experience using KPIs, SLAs, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Ability to work in a fast-paced startup environment and build processes from scratch.
• English – business level

Nice to Have

• Experience launching a new iGaming brand or supporting a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Opportunity to build and lead the entire Customer Support function from the ground up.
• A key leadership role with significant influence on customer experience and operational strategy.
• Work on an exciting licensed iGaming project during its launch phase.
• High level of ownership, autonomy, and direct collaboration with senior leadership.
• Competitive salary package.
• Professional growth and long-term career development opportunities.
• Friendly, ambitious, and collaborative work environment.
• Modern office in Kyiv 

We are looking for a strong Lead/Head of SEO to join a new iGaming project at the pre-launch stage.

This role is for someone who can do much more than improve search rankings. We need a leader who can build SEO into a complete player acquisition channel—from technical architecture, content strategy, and link building to scaling organic traffic, registrations, and First Time Depositors (FTDs).

We are looking for more than just an SEO specialist. We need a strong Lead/Head of SEO who understands the highly competitive iGaming market, can launch SEO projects from scratch, build efficient processes, manage agencies and internal teams, and make SEO one of the company’s key drivers of business growth.

♠ Position Details

Location: Kyiv (Remote / Hybrid)

Start Date: ASAP

Project Stage: Pre-launch, Product Launch Phase

What You Will Do

• Build the SEO function from scratch for the pre-launch and launch phases.
• Develop and execute a 6–12 month SEO strategy.
• Own the growth of organic traffic, registrations, and FTDs generated through the SEO channel.
• Conduct comprehensive SEO audits and oversee the implementation of technical SEO recommendations.
• Design the website structure, SEO architecture, and content roadmap.
• Optimize for commercial, informational, and branded search intent.
• Launch and scale the content strategy together with copywriters, editors, and the content team.
• Develop and execute the off-page SEO strategy, including link building, digital PR, and outreach.
• Analyze competitors and search engine results pages (SERPs) to identify new growth opportunities.
• Work closely with the Product, Development, Analytics, and Marketing teams.
• Monitor website indexing, crawl budget, Core Web Vitals, and the overall technical health of the website.
• Build SEO reporting, forecasting, and performance measurement processes.
• Participate in building the SEO team, defining processes, and creating the post-launch SEO roadmap.

What Is Important for Us

• 4+ years of experience in SEO.
• 2+ years of experience as a Senior SEO, SEO Lead, or Head of SEO.
• Experience in iGaming, Betting, Casino, or other highly competitive industries will be a strong advantage.
• Strong expertise in Technical SEO, Content SEO, and Link Building.
• Proven experience launching SEO projects from scratch.
• Proficiency with Ahrefs, Google Search Console, Google Analytics 4, Looker Studio, and other SEO tools.
• A business-oriented understanding of SEO, focused not only on rankings and traffic but also on registrations, FTDs, and commercial results.
• Experience working with the Ukrainian market.
• Experience building processes and managing agencies, contractors, and internal teams.
• Strong organizational skills, a proactive mindset, and a data-driven approach to decision-making.

Nice to Have

• Experience launching a new brand from scratch.
• Experience with SEO for licensed iGaming businesses.
• Understanding of affiliate SEO and highly competitive search environments.
• Experience building content hubs, bonus pages, SEO landing pages, and informational portals.

• Experience managing content production and link-building budgets.
  ⭐ About BetVam

  BetVam is a licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up. We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and sustainable player value within a regulated market.

🚀 Become one of the first key team members of BetVam.

BetVam is a licensed Ukrainian iGaming operator preparing for launch, and we're looking for an experienced HR Operations & Recruitment specialist to build and shape our People function from the ground up. This is more than a traditional HR role.

You'll combine HR Operations, Recruitment, and HR Process Development, working directly with leadership to create scalable HR practices for a fast-growing product company.

If you enjoy building rather than maintaining, this opportunity is for you.

What you'll own

HR Operations

• HR administration in compliance with Ukrainian labor law
• Employment documentation and personnel records
• Onboarding, probation, transfers, and offboarding
• HR policies and compliance

Talent Acquisition

• Full-cycle recruitment
• Candidate sourcing
• HR interviews
• Hiring manager partnership
• Employer branding

We're looking for someone who has

✔ 2+ years in experience with HR administration & recruitment

✔ Strong knowledge of Ukrainian labor legislation

✔ Experience in IT, Tech, or iGaming 

Why join BetVam?

✅ Build HR from the ground up

✅ Work directly with company leadership

✅ High ownership and real impact

✅ Join at launch stage and grow with the business

✅ Shape processes instead of following them