IT System Administrator

About the Company

DuDes is a technology-focused company that helps businesses design, build, and improve digital systems, internal tools, automation workflows, and software-enabled operational processes. The company works with clients to understand business needs, translate them into practical technical solutions, and deliver improvements across systems, data, integrations, reporting, and workflow automation. Its approach is hands-on, delivery-focused, and centred on building technology that solves real business problems.

About the Client

The client is a dynamic, rapidly growing specialty chemicals distributor headquartered in Leeds, UK. With deep cultural and commercial expertise, it serves as a trusted bridge between Eastern manufacturers and global markets. The business has quickly established itself as a leader in the UV-curing sector, achieving significant market share in Photoinitiators. Its agile, lean structure prioritises transparency, openness, and a customer-first approach, driven by ambitious, high-potential individuals. Backed by a robust global supply chain, European and UK warehousing, and local support, the client provides high-quality chemical products with strong efficiency and reliability. It continually builds on its core strengths and explores new market opportunities aligned with its expertise.

Highlights

• The client relies completely on the modern Microsoft modern workplace ecosystem, including Microsoft Entra ID (Azure AD), Microsoft Intune, and Microsoft 365.
• The role offers flexible, part-time remote work focused on infrastructure stability, user support, and secure device management.
• The client values practical troubleshooting, rapid response times for critical support, and a structured approach to employee onboarding and security compliance.

The Opportunity

We are seeking a practical, organized, and reliable IT System Administrator on a part-time/contract basis to manage, maintain, and secure our internal IT infrastructure. This hands-on role is perfectly suited for a middle-level administrator who is an expert in the Microsoft 365 cloud ecosystem, specifically around Microsoft Intune and identity management.

Your primary mission will be to ensure our distributed team has working, secure devices and seamless access to corporate applications (including our Dynamics 365 ERP/CRM environments). You will own the onboarding process from a technical perspective, manage licenses, and enforce modern security patches across endpoints.

This role requires independent execution. You should be comfortable managing the IT helpdesk ticket queue, troubleshooting hardware/software issues remotely, and proactively hardening our Microsoft cloud tenant with minimal supervision.

Key responsibilities include but are not limited to:

• Manage and optimize Device Provisioning and MDM profiles using Microsoft Intune (Windows and mobile devices).
• Configure, package, and deploy corporate applications via Intune Apps Setup.
• Maintain company-wide security posture by enforcing Windows/phone updates, security patches, and adjusting Intune/Entra ID Policies.
• Own the technical Staff Onboarding process, including laptop imaging, configuration, and profile setup.
• Provide day-to-day IT Support and helpdesk troubleshooting for remote team members.
• Manage corporate Microsoft 365/Dynamics licenses efficiently, auditing usage and optimizing software spend.
• Assist with office equipment setup, network configurations, and basic remote hardware troubleshooting.
• Document IT processes, inventory tracking, hardware allocation, and credentials securely.
• Communicate clearly with internal stakeholders during technical incidents or onboarding windows to ensure a smooth user experience.

Essential requirements for the role:

• Demonstrated experience as an IT System Administrator, Helpdesk Engineer, or IT Support Specialist.
• Strong hands-on experience with Microsoft Intune (App deployment, Device management, Provisioning, Autopilot).
• Solid understanding of Microsoft Entra ID (Azure AD) and modern cloud identity policies (Conditional Access, MFA).
• Proven track record of managing Windows OS and mobile device security, updates, and compliance patching.
• Strong knowledge of Microsoft 365 administration, including user management and license lifecycle management.
• Excellent remote troubleshooting skills (hardware, software, and basic office networking).
• Good English communication skills and a customer-first approach when dealing with non-technical staff.
• Strong organizational skills to manage inventory, onboarding schedules, and IT documentation.
• High reliability and availability to handle urgent support or onboarding tasks within agreed timeframes.

Advantageous / desirable section

• Basic understanding of how Dynamics 365 ERP/CRM environments connect with user licenses and Microsoft 365 groups.
• Experience coordinating hardware logistics or courier services for laptop delivery within the UK/Europe.
• Familiarity with script-based automation (PowerShell) for routine administrator tasks.
• Experience working in a growing business where IT infrastructure needs to scale smoothly alongside hiring.